Total 5 security job vacancies in F&B / Tourism / Hospitality category in D10 Ardmore, Bukit Timah, Holland Road, Tanglin

Crisis24 is the world’s premier integrated risk management provider, offering best-in-class physical and cyber security risk and crisis management consulting, executive protection, travel security and AI-driven analytical services. We provide actionable risk management solutions helping organizations around the world to stay ahead of emerging risks. Crisis24 is a wholly owned subsidiary of GardaWorld, the world’s largest privately-owned security services company with operations in 45 countries and over 120,000 employees. We are partner of choice for private individuals, multinational organisations, governments and humanitarian organizations and multinationals globally.

The Crisis & Security Consulting (CSC) team is part of Crisis24 and provides physical and cyber security risk and crisis management consulting services. As a result of globally expanding demand for our services, an exciting opportunity has arisen to join the CSC team in Singapore. We are looking for a highly motivated and driven senior consultant practitioner to support our clients and continue to grow our Asia-Pacific consulting practice.

Consulting services delivery

• Deploy to client offices throughout Asia and/or other overseas locations to deliver CSC’s pre-incident consulting services • Delivery and management of Security Risk Management, Crisis Management, and Business Continuity Management consulting services and projects • Produce all relevant documentation in support of assigned pre-incident consulting services and projects; responsible for the quality and standards of such documentation in line with CSC’s best practice doctrine and methodology • Project management of live security risk and crisis management consulting projects and coordination of deployments including administration of other staff and/or third-party consultants on projects

Business development

• Generation of new security and crisis management consultancy opportunities in Asia and globally in support of CSC’s new business targets

• Identify opportunities to promote and enhance CSC’s security and crisis management consulting initiatives

• Scope, price, manage and/or oversee the development of RFPs and client proposals

• Represent CSC, Crisis24 and Garda in client pitches, presentations and meetings

• Identify opportunities to introduce the wider Garda services into clients

All hazards response

• May deploy to client offices throughout Asia and/or other overseas locations to deliver ‘All Hazards’ crisis management response support services

Account management

• Client liaison and account/client relationship management of new and existing consulting clients

Team engagement

• Support the development of more junior team members and work in cooperation with the wider global consulting team on all aspects of consulting services delivery

Administrative

• Maintain and/or oversee accurate accounting records for key clients allocated

• Proficient with Salesforce and any other platforms used by Crisis24 up-to-date and accurate in relation to relevant accounts and proposals

Other

• Support the wider Crisis24 and Garda business as required

Competencies

• Highly commercial, with the ability to recognise and develop commercial opportunities

• Creative thinker who can apply initiative and create solutions to solve clients’ problems

• Personable and able to communicate effectively at all levels with team members and clients

• Able to relate well to others with confidence and empathy, build trust and remain calm and resourceful during difficult and emotive situations

• Able to demonstrate adherence to values: ethics, discretion, integrity and accountability

• Has the flexibility and motivation to work irregular hours and maintain quality delivery

• Invested in continued professional development: maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends

• Outstanding written and verbal communication and presentation skills

Skills & Experience

• Minimum 7 years' relevant previous experience in a security, intelligence, risk or crisis management environment, working in in an operational and/or consulting role

• Strong working knowledge of Security Risk Management, Corporate Investigations, Business Continuity, and Crisis Management – Best Practice and Industry Standards

• Demonstrable commercial experience developing new business opportunities, from initial lead through all phases of business development to contract commencement.

• Extensive travel experience across Asia including in high threat / hostile environments

This position is available from January 2025 onwards.

The Security Officer delivers the safety and security measures that meet the requirement of the Hotel Management.

Primary Responsibilities

Manages The Control Room

• Verifies all visitors, guests and contractors of their visit and issue pass to them after verifications.
• Records and issues departmental keys to the colleagues after verification. Acknowledges and records when the keys are returned.
• Reports and documents all incidents in the Security Management Occurrence log.
• Answers to all telephone enquiries in a calm and professionally manner.
• Records and takes pictures of all Loss and Found items surrender by colleagues or others in the “Case Property” form and thereafter to hand over to Housekeeping if there is no claimant.
• Responds to the fire alarm bell activation and activates the CERT members, Decam (Decentralized Alarm Monitoring Station), Hotel Telephone Operator and raised the Fire Alarm Bell Activation Report thereafter.
• Assists in the evacuation when the need arises.
• Assists in managing the Electronic Parking System for the Carpark, including printing the Daily Revenue Report and Settlement Report daily.
• Any other duties assigned by the Security Supervisors and Managers.
• Prepares to assume the role of a CERT member when the need arises.

Carries Out Static Duties

• Ensures a peaceful environment, greets guest coming/going out of the hotel, to report and take action if there is a disturbance.
• Ensures orderly traffic flow, advises drivers of unauthorised parking to park at designated car park and to report and take action if there is disturbance.
• Conducts checks on unauthorised parking, advise the driver to park in designated car parks, to report and take action if there is disturbance.
• Ensures only authorised contractors or supplier’s vehicles is allow to park in the loading bay.
• Ensures smooth traffic movements in the loading bay.
• Ensures the vehicles are parked in an assigned parking lot.
• Ensures no obstruction cause to other vehicles using the loading bay.
• Verifies the identities of all contractors/workers using the loading bay.
• Responds to any emergencies within 3 minutes or less.

Patrols The Hotel Grounds And Buildings

• Residence patrolling for crime prevention and to report of any incidents, disputes disturbances or found properties left unattended.
• Perimeter patrolling to ensure that the hotel’s exterior walls are not vandalised or damaged, ensures the street lamps are in working condition.
• Raffles Arcade Blocks patrolling for crime prevention, providing assistances or enquires from City guests or members of the public.
• Responds to any emergencies within 3 minutes or less.

Involvement As A Member Of The Security Team

• Provides security escorts for finance department to the bank.
• Witnessing for colleagues depositing sales proceeds at finance department.
• Crowd Control Duty during major events or VVIP visits.
• Prepare to assume the role of the CERT members and First Aider.

Candidate Profile

Knowledge and Experience

• Must be a registered Security Officer with Police Licensing & Regulatory Department (PLRD) and holds a valid Security License issued by PLRD.
• Secondary education with WSQ Certification in Security Operations.
• Certified in First Aid, CPR and AED.
• Certified CERT member as per Singapore Civic Defence Force (SCDF) guidelines under High Risks Installation (HRI) Tier 1
• Minimum of 2 years of relevant experience in the hotel industry.
• Outgoing personality and able to remain calm under duress.
• Willing to acquire new knowledge and experience.

Competencies

• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) will be an advantage.
• Good interpersonal skills with ability to communicate with all levels of employees.
• Service oriented with an eye for details and inquisitive mind.
• Ability to work effectively and contribute in a team.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment
• Self-motivated and energetic.
• Computer literacy will be an added advantage.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

*The ideal candidate should have robust OSS/BSS experience, particularly with order provisioning and fulfillment, strong technical and integration skills, and the ability to act as an effective liaison between business and technical teams. Additionally, they should be adaptable and proactive in learning new areas and communicating across departments.*

Responsibilities: As a Solution Architect, you will be responsible for translating client requirements into differentiated, deliverable solutions using your in-depth knowledge of Solution Architecture.

You will collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.

In this role, you are expected to be an SME, collaborate and manage the team to perform, and be responsible for team decisions.

You will also engage with multiple teams and contribute to key decisions, providing solutions to problems for your immediate team and across multiple teams.

• Expertise in Solution Architecture is required, along with proficiency in Requirements Analysis, Solution Planning Costing & Pricing, and other relevant skills. Develop innovative and differentiated solutions that meet client requirements

• Collaborate with Sales Pursuit and Delivery Teams to develop winnable and deliverable solutions

• Provide expertise and guidance in Solution Architecture Contribute to key decisions and problem-solving across multiple teams

• Stay updated with industry trends and advancements in Solution Architecture

• Salesforce or Cloudsense techno functional knowledge - about 2 years experience

• 2+ years of experience as Solutions Architect in BSS and/or Integration domain

• Functional knowledge about Telco Order Management Systems capabilities and CPQ capabilities.

• Experience of leasing with CSP's E2E SA and Domain SA

• Excellent communication and presentation skills.

As a Building and Security Manager, you are expected to :

• Provide professional property and safety management for the Hotel and Shopping Complexes
• Supervise, manage and control a group of Security personnel within the guidelines to create and preserve an environment where the employees, guests and property are safe and well-protected.
• Liaise with operations departments in matters related to allegations of loss, theft and injuries, to carry out investigation upon occurrence of incidents.
• Provide training to the Security personnel in ensuring high standard of proficiency in staff performance
• Implement and review workplace safety and health policies
• Keep abreast of updated regulations, laws and technologies

Requirements :

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Protective Services & Management or equivalent.
• Possess valid Fire Safety Manager certificate and is a registered Fire and Safety Manager with SCDF
• With track records as building and security manager in hotel industry, excellent knowledge of security protocols and procedures, Excellent leadership and communication skills.
• At least 5 years of working experience in managing the security and safety of the hotel and shopping complexes, and car park facilities
• Preferably Managers specializing in Securitive and Protective Services.
• Applicants have experience worked under the Managing agent of a building complex and hotel. Those with knowledge of MCST functions and Strata Title Act will be at an added advantage

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Fire Safety - Perform the role of Senior Fire Safety Manager (FSM) for the OSS and assist in ensuring all necessary and relevant fire safety-related operations such as training, education, and outreach, fire safety framework, emergency response plans, CERT operations and validation exercises such as fire-drills are organised and conducted as per required by regulatory bodies. Must have a demonstrated track record in:
• Ensuring successful fire safety certification for a Tier 1 installation;
• Leading and maintaining fire-fighting response capabilities in accordance to CERT requirements;
• Engaging, preparing and organising diverse stakeholders in fire evacuation drills; and
• Drafting, reviewing and updating Emergency Response Plans.
• Lifesaving Training & Education Programmes
• Assist in the in the management, organisation, development and review of the various lifesaving training and education programmes targeted at both the student and staff community.
• These training programmes include both in-house and outsourced programmes conducted by OSS staff, Associate Trainers and appointed training agencies. The incumbent will also be responsible in the maintenance and renewal of SMUs Safety Centres status as an accredited training centre under the Singapore Resuscitation and First Aid Council (SRFAC).
• Safety Consulting for Student Events
• The incumbent will form part of a key group of staff who will be responsible in providing timely safety consultation, management and oversight for the various activities and events organised by students and student groups under the various offices from SMUs Centres and Institutes.
• Be the club adviser for the departments Civil Defence (CD) Lionhearter Club, providing overall leadership and guidance to the CD Lionhearter Club members.
• Other Responsibilities
  • Any other safety related projects or programmes as assigned.

• General Degree with minimum 5 to 7 years of practical experience in the area of Fire Safety and Training & Education / Development; or
• Diploma Holder with minimum 7 to 10 years of practical experience in the area of Fire Safety and Training & Education / Development.
• Relevant experience in a uniform organisation will be an advantage.
• Qualified Senior Fire Safety Manager with experience working in public / commercial premises of comparable scale and classified as High Risk Installations by the Singapore Civil Defence Force (SCDF) will be an advantage.
• Registered Workplace Safety & Health Officer will be an advantage.
• Experienced in the area of fire safety systems and infrastructure along with good working knowledge of fire safety/suppression systems and equipment.
• Experienced working in institutions of higher learning in particular mentoring and coaching students (preferred)
• Experience in crisis management, business continuity management and security systems will be advantageous.
• Experienced in management and organisation of training & education programmes (preferred)
• Knowledge and experience in applying and also teaching basic Risk Management principles and strategies in a classroom / outdoor setting.
• Knowledge & experience in the organisation and delivery of training & education programmes, in particular safety-related & lifesaving (First Aid, CPR etc)
• Proven writing and communication abilities
• Able to work independently under pressure and in a fast-paced environment
• Able to be self-motivated in a challenging work environment.
• Good planning, organising, interpersonal skills.
• Strong analytical skills
• Self-oriented and a decisive leader who believes in sharing ideas / best practices.
• Proven track record in management of fire safety operations including operations planning.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.