Total 33 site manager job vacancies in F&B / Tourism / Hospitality category in Ngee Ann Polytechnic, Clementi Campus

Responsibilities:

The F&B General Manager is responsible for executing the brand experience at and value proposition of our brick & mortar cafes, overseeing the day to day operations in the stores and ensuring that brand, food and service quality standards are consistently met. He/ she is the revenue owner and opex controller for brick and mortar and 3P sales, and oversees the overall food & beverage offering as well as customer experience strategy across the stores.

As the Reporting Officer to the Operations Manager, Store Managers & Head Chef, the General Manager will be responsible for the performance and development of the Front-of House & Kitchen Leadership Team and setting the culture of the Front-of-House & Kitchen workforce under the direction of the CEO.

Store Operations & Customer Experience

• Responsible for analysis and management of brick & mortar and in-store 3P revenue and operating expenses to meet required financial targets.
• Oversee and manage 3P operations including refund appeals, menu, product pricing, fee negotiations.
• Oversee optimisations and implementation of all IT systems with a view to improving customer experience and overall operational efficiency.
• Oversee business continuity of all store operations, working together with the Operations Manager.
• Manage in-store F&B Programme, including overseeing the hot food, deli and beverage offering, development of seasonal menu specials, costing, pricing and quality control.
• Responsible for overseeing the on-brand execution of in-store seasonal campaign programming and events.
• Oversee in-store Venue Hire Programme (private events or location shoots), including pricing and policies.
• Manage in-store promotional partnerships.
• Responsible for design, build and set up of new stores.
• Manage customer service recovery efforts across all stores, including all service failures, completing after-action review in each instance and proposing operational improvements.
• Responsible for meeting Google My Business target scores for each store.

Team, Learning & Development, Culture

• Responsible for ensuring overall team culture is in line with Brand Truths & Team Values.
• Oversee recruitment for all Front-of-House & Kitchen Teams, ensuring that all new joiners meet the skill requirement for the role and are able to demonstrate alignment with the Team Values.
• Oversee execution of Front-of-House & Kitchen Team annual appraisal exercise, and make recommendations for team member promotions.
• Oversee the development and implementation of in-house training programmes for all Front of House & Kitchen team members, working together with the Operations Manager.

Requirements:

• Degree in Business Management or related field.
• At least 8 years relevant work experience in the F&B industry is required for this position.
• Prior experience using POS and other F&B Management systems required.
• Strong analytical abilities, highly driven & hyper-organized with strong work ethic, personal integrity and exemplary leadership qualities.
• Excellent communication, collaboration and delegation skills.
• Passionate about creating food and hospitality experiences, familiar with Anglo-American cuisine and knowledgeable in cafe culture.
• Experience in working closely with Brand Founder preferred.
• Tech-savvy with strong proficiency in Microsoft Office or Google Workspace tools including Google Docs, Google Sheets and Google Slides.

Pietrasanta group: Passionate Italian concepts

Established in 2007, our group is a homegrown company with different concepts of Italian dining. Our goal is to give our customer a home/warm feeling whenever they dine at our outlets. We operate an Italian restaurant, 3 Pizzeria, 1 Gelato shop and 1 central kitche.

Our Team Culture

We’re passionate to develop our people to create the next generation of managers and chefs by training and promoting from within.

We want to create a space where everyone feels welcome. People can come together to enjoy great food, gelato, wine and company. We care about our customers and welcome them as we do into our home.

Service Team Members

Our Service combined with our quality food is the heart of our restaurants, we have a positive, supportive environment to develop your skills. Being part of our group, there is an opportunity for promotion and growth across the company. We are on the lookout for a range of Service roles:

Assistant Manager

Salary Range; commensurate based on experience:
From $3,400 to $3,600 per month

Job Responsibilities:
• Responsible for our Private Dining Restaurant called Casa Pietrasanta.
• Ensure food handling and hygiene regulations are in accordance with SFA standards.

• Able to take order, explain the menu and suggest dishes to the customers, able to reccomend and sell wines.
• Able to perform under pressure
• Keeping the Restaurant and equipment clean and in good working conditions
• Working closely with the Manager.
• Preparation/delegating of mise en place
• Maintain proper stock for smooth running of daily restaurant operations
Job Requirements:
• Minimum 2-3 years of experience in similar role
• Excellent communication, interpersonal, leadership and organisational skills
• Able to cope in a fast-paced environment
• Enjoys being challenged, committed to serving food of the highest quality.
• Have good initiative, a self-starter and a team player.

Team Benefits

· Career growth and promotion opportunities

· 5 day work week

· Monthly bonus with target reached

· Split Shift 10am-2.30pm / 5pm - 10pm

· Free staff meals

· Discount across all our brands

· Team member referral bonus

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore
• 5 days’ work week
• Mobile and Duty meal allowance
• Attractive incentives and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures
• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
• Monitor room inventory closely and ensure effective utilisation of rooms
• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
• Identify and resolve deviations and irregularities in operations
• Plan manpower allocation and ensure smooth operations
• Provide coaching and guidance to improve staff work performance
• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry
• Passionate in delivering exceptional level of guest service
• Strong communication and problem-solving skills
• Works well under pressure in a fast-paced environment
• People-centric, outgoing, independent, and resilient
• Able to work shifts, including on weekends and public holidays

Assistant Restaurant Manager - Job Responsibilities

Operations:

• Oversee daily tasks, focusing on events and operations.
• Ensure inventory and equipment are well-maintained.
• Coordinate with the kitchen and other departments for seamless service.

Leadership:

• Support and guide the team to ensure smooth daily operations.
• Foster a positive and collaborative work environment.

Financial Management:

• Help manage budgets and control costs.
• Provide input to improve profitability.

Customer Service:

• Ensure excellent customer experiences.
• Address and resolve feedback or issues during events and daily service.

Menu and Marketing:

• Work with the kitchen team on menu updates.
• Support marketing efforts to attract customers and bookings.

Recruitment:

• Ensure smooth integration of new staff.

Staff Training:

• Train and mentor staff to improve skills, especially for events.
• Organize regular training sessions.

Vendor Relations:

• Maintain good relationships with suppliers for quality products.
• Ensure timely deliveries for operations and events.

Quality Control:

• Maintain high standards for food, service, and presentation.
• Oversee event setups for excellence.

Health and Safety:

• Ensure compliance with safety and hygiene standards.
• Conduct regular safety checks.

Problem-Solving:

• Address operational issues promptly.
• Work with the team to find effective solutions.

Job Responsibilities

• Loyalty - Steer and manage the strategic and operational functions of the PLC VIP Program. Lead the optimisation of campaigns in order to maximize acquisition of new VIP customers and retention of existing customers.
• Partnerships (as an extension of Loyalty) - Engage and maintain collaborations with partners (subsidiaries, shopping malls and potential partners) to enhance our customers’ experience with PLC and to place PLC at the top of the minds of the pets community.
• Events (as extension of CRM) - Participate in pets related events, ensure these events are operated smoothly and event objectives are met.
• Public Relations - Work with PR agency to ensure appropriate response to customer feedback on social channels & forums as well as press queries
• CSR - Facilitate requests for donations and support from various communities, and ensure Pet Lovers Foundation funds are properly managed and maintained.

Job Requirements

• Degree in Marketing, PR or equivalent
• Minimum 7 years of relevant experience in Loyalty or CRM, partnership, events and CSR management.
• Experience of working in retail environment and in CRM
• Highly motivated and approachable, with excellent communication skills.
• Ability to work in a fast paced, dynamic and challenging work environment.

Interested candidate, you may apply via our career website: https://plc.applyourjobs.com.

Only shortlisted candidates will be notified.

Leadership: Provide strong leadership and direction to the restaurant staff, fostering a positive and cohesive team environment.

Operations: Manage and supervise daily operations and events such as dining room management, inventory control, and equipment maintenance. Assume responsibility and collaborate closely with the kitchen team as required.

Financial Management: Develop and manage budgets, control costs, and maximize profitability while ensuring top-notch quality.

Customer Service: Ensure a high level of customer satisfaction through excellent service, addressing customer feedback, and resolving any issues promptly.

Menu and Marketing: Collaborate with our culinary team to create and update menus. Contribute to marketing strategies to attract and retain customers.

Recruitment:

Recruit individuals who not only have the right skills but also fit well with the team culture and values.

Ensure that new hires are integrated smoothly into the team.

Staff Training and Development: Coach, mentor, and provide ongoing training to enhance the skills and performance of our staff.

Vendor and Supplier Relations: Maintain strong relationships with suppliers to ensure the highest quality of ingredients and products at competitive prices.

Quality Control: Uphold our standards for food quality, presentation, and service.

Health and Safety: Ensure strict compliance with health and safety regulations, including food safety practices and staff training.

Problem-Solving: Handle unexpected issues and challenges that may arise within the restaurant.

Role Overview:

· The Veterinary Rehabilitation Manager is responsible for overseeing and managing the operations of Beecroft’s veterinary rehabilitation department.

· This role includes managing patient care, supervising staff, developing treatment protocols, ensuring high-quality rehabilitation services, and fostering relationships with clients, veterinarians, and other stakeholders e.g. other department veterinarians and veterinary nurses.

· The manager must possess both clinical expertise in veterinary rehabilitation and strong leadership/ operational management skills to ensure the success of the department.

Job Description:

> Rehabilitation Services Management

• Manage Beecroft Rehabilitation Department. Responsible for rostering and payroll of all rehabilitation department staff.
• Develop and implement individualized rehabilitation plans for patients, including physical therapy, hydrotherapy, laser therapy, and other modalities.
• Ensure treatments align with the latest evidence-based veterinary rehabilitation best practices and scientific research.
• Oversee the daily operations of the rehabilitation department, ensuring efficiency and compliance with clinical good practices and standards.
• Manage budgets, resources, and supplies for the department.

> Collaboration with other Departments

• Collaborate with veterinarians from other departments and specialists to develop and provide guidance on rehabilitation plans.

> Collaboration with other Departments

• Provide consultation to patients and perform assessment of rehabilitation needs.
  • Develop and implement customized rehabilitation plans in collaboration with veterinarians.
  • Utilize rehabilitation techniques such as physical therapy, hydrotherapy, laser therapy, massage therapy, acupuncture, and exercise programs.
  • Monitor patient progress and adjust treatment protocols as necessary to achieve desired outcomes.
  • Educate pet owners on home care exercises, therapies, and maintenance plans.

> Leadership & Staff Supervision

• Provide training, mentorship and guidance to other veterinary rehabilitation therapists and assistants on rehabilitation.
  • Participate in continuing education for the veterinary team on imaging advancements.

Requirements:

• Degree in Veterinary Medicine (DVM or equivalent), Veterinary Technology, Animal Science, or a related field.
• Certification in veterinary rehabilitation (e.g., Certified Canine Rehabilitation Practitioner [CCRP], Certified Canine Rehabilitation Therapist [CCRT], or equivalent.
• Experience or training in physical therapy, massage therapy, or related fields is a plus. Minimum of 3-5 years of experience in veterinary rehabilitation or a related field. Experience in a leadership or managerial role is highly desirable.

Employment Type: Full-Time

DESCRIPTION

The Interface and Risk Manager will oversee the coordination of all interfaces and the management of risks across various stakeholders, subcontractors, and project teams in the offshore substation project. This role ensures that potential technical, commercial, and operational risks are effectively managed, and that seamless communication and collaboration among the stakeholders are maintained throughout the project's lifecycle.

DUTIES & RESPONSIBILITIES

Interface Management:

• Act as the main focal point for all project interfaces between the project team, subcontractors, suppliers, and all external stakeholders
• Ensure clear and timely communication between all parties, ensuring all interface-related issues are documented and resolved efficiently, and manage Interface management plan and the related deliverables.
• Oversee the integration of various technical and system interfaces (electrical, mechanical, control systems, etc.) to ensure seamless functionality of the offshore substation.
• Manage relationships with key stakeholders, subcontractors, regulatory agencies, consultants, and other external parties, ensuring alignment with project goals and requirements.
• Manage changes to the project scope and/or technical interfaces, ensuring proper documentation, risk assessments, and approvals for modifications with management of Change Management Plan.

Risk Management:

• Identify and assess potential risks to the project, including technical, commercial, schedule, environmental, and schedule risks in cooperation with project teams.
• Perform qualitative and quantitative risk analysis to determine the likelihood, impact, and priority of identified risks. Use risk management tools like Monte Carlo simulations, FMEA (Failure Modes and Effects Analysis), risk matrices, and schedule risk management tool.
• Develop and implement risk mitigation strategies, including contingency plans for high-priority risks.
• Collaborate with relevant teams to minimize the impact of risks on the project.
• Continuously monitor project risks, ensuring that mitigation actions are effective.
• Report on risk status regularly to Project Manager, updating on risk and opportunity registers about new risks, and closed issues.

Cross-Functional Collaboration

• Work closely with project team (engineering, procurement, construction, and commissioning teams) to identify and resolve interface issues and risks across all stages of the project.
• Manage the project schedule and budget by addressing interface delays and risk-related cost escalations.
• Provide training and raise awareness on interface and risk management processes within the project team, ensuring all team members understand their roles and responsibilities in managing these aspects.

Comply with HSE requirements:

• Environmental Aspects & Impacts Assessment.
• OHS Hazardous & Risk Assessment.
• Follow HSE Regulations.

REQUIREMENTS

Education

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Civil Engineering, Project Management, Risk Management, or a related field. A Master’s or certification commensurate with above engineering is a plus.

Experience

• Minimum 3-5 years of experience in interface management, ideally within offshore energy, oil & gas, or offshore wind projects.
• Minimum 3-5 years of experience in risk management, with a focus on large infrastructure or energy projects, particularly offshore substations, offshore wind farms, or related sectors.
• Previous experience in offshore substations or offshore wind projects is highly desirable.

Qualifications

• In-depth understanding of offshore substation design, electrical systems, mechanical systems, grid integration, and offshore operations.
• Strong knowledge of risk management principles, methodologies (e.g., FMEA, Monte Carlo), and industry standards (ISO 31000 and so on).
• Familiarity with project management software (MS software) and experience working with large, multidisciplinary teams.
• Excellent verbal and written communication skills, with the ability to interact effectively with internal and external stakeholders.
• Strong problem-solving skills to address complex interface and risk management challenges, balancing technical, operational, and commercial factors.
• Ability to lead cross-functional teams, ensuring alignment on project goals and risk management objectives.
• PMI-RMP (Risk Management Professional) or other project management certifications is highly desirable.

The Role

This is a role based in the Information Systems (IT) team and you will be responsible for administering and optimizing our CRM system to support our fast-growing commercial environment. Your expertise will ensure our core systems are reliable, accurate, and tailored to day-to-day user needs while delivering key insights to leadership.

Job Responsibilities

1. System Administration Support:

• Provide system administration support for CRM systems, particularly related to user permissions, custom objects, and workflows.
• Customize the CRM platform by creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.

2. Data Analysis and Reporting:

• Analyze data and create reports to gain insights into team operations and productivity.
• Leverage CRM data to enhance customer engagement and retention.

3. Integration and Collaboration:

• Coordinate and support integrations with third-party applications, including SAP, MRI & other ERP System.
• Collaborate with sales and marketing teams to develop effective CRM strategies.

4. User Experience Enhancement:

• Ensure the CRM platform is tailored to the organization’s needs.
• Focus on streamlining processes and maintaining data integrity.
• Enable teams to work more efficiently by leveraging the CRM system effectively.

5. Project Management:

• Lead CRM-related projects, ensuring timely delivery and adherence to project milestones.
• Define project scope, objectives, and success criteria.
• Coordinate cross-functional teams and manage project resources.

6. Training and Documentation:

• Develop training materials and conduct training sessions for CRM users.
• Create user guides and documentation to assist users in navigating the CRM system effectively.
• Develop other project required documentations.

Job Requirements

• Bachelor’s degree in a relevant field (e.g., Business Administration, Information Technology) and project management certification.
• Proven experience in CRM administration and configuration, with 4 - 7 years of relevant experience.
• Complete at least 1-3 end-to-end Full implementation cycle and projects involving over 100 users.
• Excellent and proven interpersonal skills, and strong stakeholder engagement skills with the ability to influence/persuade as well as engender trust and respect.
• Demonstrable experience of applying effective problem identification and problem-solving techniques
• Familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).
• Proficiency in Power BI for data visualization and reporting.
• Experience with SAP and other ERP System integration is a plus.
• Experience with development skill is a plus.
• Demonstrable understanding of data platform technology landscape and CRM technologies.
• Excellent communication and collaboration skills.

The Role

This position requires a SuccessFactors professional who can design, implement and deploy SuccessFactors human resources solutions for Employee Central, Employee Central Timeoff, Learning Management and Reporting. Knowledge of other modules like Recruiting, Onboarding, Performance & Goals Management, CPI and Concur.

Job Responsibilities

• Project Management: Lead or assist in SAP SuccessFactors implementation projects, managing timelines, budgets, and resources effectively
• Requirements Gathering: Collaborate with HR and business leaders to gather and document HR requirements
• Configuration: Configure and customize SAP SuccessFactors modules to align with client-specific HR processes and policies
• Data Migration: Manage data migration activities, ensuring accurate and secure transfer of HR data into SuccessFactors
• Testing: Develop and execute test plans and scripts, conduct system testing, and support user acceptance testing (UAT)
• Training: Provide training to end-users, HR teams, and administrators on how to effectively use SuccessFactors modules
• Integration: Ensure successful integration of SuccessFactors with other HR systems, such as payroll and timekeeping systems
• Support: Offer post-implementation support, troubleshoot and resolve system issues, and assist with system upgrades and enhancements respecting timelines/SLA.
• Documentation: Create and maintain project documentation, including configuration guides and user manuals
• Best Practices: Stay up-to-date with SAP SuccessFactors updates and best practices, advising clients on industry trends and how to leverage new features

Job Requirements

• Degree in Information Technology or its equivalent.
• At least 8 years of relevant experiences with 2 SuccessFactors SDLC implementations.
• Strong understanding of SAP SuccessFactors system configuration, HR processes/workflow, local/global statutory reporting and audit requirements.
• Highly self-motivated and able to handle multiple priorities/projects
• Strong verbal and written communication skills.
• Chinese language is required to engage China stakeholder teams.
• Responsible and organized individual with the ability to work independently in a fast-paced environment.
• Candidates with regional project management will have an added advantage.

The Role

This position will manage the SAP modules for project system, material management, plant maintenance as well as the related accounting functions.

Job Responsibilities

• Participate in project teams, contribute to the successful completion of all deliverables associated with the process team and collaborate cross-functionally with representatives within the Group.
• Support, maintain and enhance existing PS and at least one other module of SAP like MM/PM, and FICO (at least as a covering personnel).
• Manage, involve and subsequently support, maintain, engage and implement SAP PS.
• Prepare comprehensive business blueprint and functional specifications for ABAP development objects, guiding technical teams throughout the development lifecycle.
• Independently handle enhancements and customizations within the SAP PS/MM/PM Module, addressing business requirements and optimizing system performance.
• Manage / execute projects with or without vendors involved including multi module projects.
• Provide user training and support during project implementation and post-go-live phases, ensuring a smooth transition and adoption of SAP PS functionalities.

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science or equivalent relevant qualifications.
• Must have 5+ years of experience in SAP S4Hana Project system and Plant Maintenance as a functional consultant; should have rollouts and implementation experience.
• Proficient in all aspects of Project Systems including Project structure, Project Planning, Budgeting, Cost/ Revenue /Material /work planning, Time scheduling, Project execution, Period end closing, Settlement, Project progress Reports, and Project closure.
• Proficient in all aspects of Financial Accounting and controlling including Enterprise structure, GL master data, customer master data, vendor master data, Asset accounting, Bank accounting, financial statements, and Reports, Internal order.
• Strong understanding of Integration between Project Systems and Materials Management, FICO modules.
• Should possess strong skills in functional requirement gathering / fit-gap analysis, master data setup, end user support and documentation.
• Proficient in all aspects of MM/PM including procurement processes, Release strategy, Inventory management, corrective maintenance, preventive maintenance.

The Ecommerce Logistics & Operations Manager is responsible for overseeing the operational aspects of the ecommerce business, including logistics, warehouse management, order fulfilment, and inventory control.

This individual will ensure that all processes run smoothly and efficiently, particularly during peak periods, while maintaining a high level of customer satisfaction.

YOUR NEW JOB

• Manage all logistics & warehouse operations - ensuring the timely receipt of incoming shipments.
• Oversee the order fulfilment process (including packing & dispatching) - to ensure timely &accurate deliveries.
• Hire, train, and manage temp/part-time packer staff during peak periods - ensuring operational efficiency.
• Manage inventory levels - working closely with the warehouse team to monitor product availability to avoid stockouts and overstock.
• Develop & implement standard operating procedures (SOPs) - for warehouse & logistics operations.
• Ensure compliance with health & safety regulations in the warehouse & fulfilment centers.
• Establish & maintain strong relationships with shipping & logistics partners - to ensure cost-effective & efficient order processing.
• Collaborate closely with the Customer Service team - to address order-related issues & ensure smooth customer experiences.
• Troubleshoot and resolve operational issues - quickly and effectively, ensuring minimal disruption to Ecommerce processes.
• Track and report key performance metrics - related to logistics, warehouse management, and order fulfilment.
• Collaborate with internal stakeholders - to continuously improve the Ecommerce operational workflow.

WHAT IS NEEDED FROM YOU

• Minimum 4 years of proven experience in Ecommerce operations, logistics, & warehouse management
• Experience managing teams, particularly during peak operational periods
• Knowledge of inventory management systems and fulfilment technologies
• Experience working with third-party logistics providers and shipping partners
• Able to lift bulky cartons up to 5kg and capable of standing for extended period of time
• Strong organizational and problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent communication & interpersonal skills

WHAT WILL MAKE YOU STAND OUT

• Hands-on experience with Ecommerce platforms (e.g., Shopify)
• Experience working in the Leathercraft, Leather goods or Fashion industry
• Worked in fast moving SME

Johnson & Johnson is currently seeking a Senior Manager, APAC Wound Closure & Biosurgery Supply Chain. This is a regional role that can be based in Singapore or Pune, India.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Position Overview:

As an integral part of J&J MedTech Supply Chain organization that aspires to be the undisputed partner of choice for our customers as the world’s best-in-class supply chain, the regional Senior Manager, Wound Closure & Biosurgery is responsible for the overall planning processes and end-to-end supply chain orchestration for the 2 platforms Wound Closure and Biosurgery within Surgery Business Unit.

The main responsibility of this role is to optimize supply chain performance, consistently meet customer expectations and responsible for Integrated Business Planning (IBP) processes for Wound Closure & Biosurgery.

This role is a critical leadership position, responsible for the alignment of APAC Wound Closure & Biosurgery with the APAC Surgery Supply Chain, APAC Commercial and Global Supply Chain on strategy alignment and executions.

Expectation of the role is that he/she is the primary liaison with Global Supply Chain, Global Plan, Regional Commercial and market supply chain teams for accountable platforms (Wound Closure & Biosurgery) to ensure achievement of aligned business goals and objectives.

Key Responsibilities

With expertise in End-to-End Supply Chain process improvement, this individual will lead the Regional Planning Team and proactively coordinate cross-functional resources required for THREE major areas:

1. Customer Focus:

• Drive cross-functional collaboration to understand customer needs and translate external customer requirements into supply chain deliverables
• Set aligned target & manage service performance metrics for the specific platform (e.g., OTiFD, Backorder, MAPE/Bias, Inventory, ESO, GP etc.) and drive continuous improvements in this area
• Accountable for Wound Closure Healing & Biosurgery E2E supply chain - demand, supply and distribution planning processes that drive cost-effective inventory availability and gross profit, whilst ensuring customer service through a robust IBP process; provides leadership and guidance to teams and APAC markets
• Partner across Local/Regional/Global stakeholders to execute IBP according to blueprint. Drive balancing demand vs. supply decisions + eventual product allocations
• Responsible for regional Wound Closure and Biosurgery IBP with regional Surgery IBP/DP Lead and global SC & Plan teams
• Drive cross-functional collaboration with finance and commercial partners to reconcile and synchronize demand with sales expectations, delivering optimal customer service to end customers whilst managing inventory to target level
• Provide clear leadership vision to teams and markets to attain process efficiencies by continually reducing forecast error whilst increasing customer service performance
• Initiate actions/programs to drive significant improvement of service KPIs & agility (e.g., direct-ship, Inventory entitlement model, etc.), be accountable on the regional execution through strong collaboration with Global, markets and functional partners
• Partnering with Regional Surgery IBP/DP Leader, align Regional Consensus Demand Forecast for Operational and Strategic Planning for Global Manufacturing Capacity Planning with right E2E Network and Inventory
• Liaise with Global, Market & Commercial partners to drive resolution of major supply issues for Wound Closure & Biosurgery platforms
• Lead & Manage the regional execution of Wound Closure & Biosurgery Global & Market Transformational Program
• Identify and prioritize customer centric End-to-End Supply Chain solutions, whilst simplifying and standardizing for impact (Faster, Fewer, Bigger, Better)

2. Excellence in Execution:

• Drive changes and new ways of E2E Value Chain thinking, introducing and leveraging best practices, learning models and process excellence principles, all in the pursuit of core planning and end-to-end supply chain excellence
• Develop and optimize to ensure that appropriate planning processes and systems are in place to execute the planning operations
• Improve overall supply network agility to increase our ability to respond to Customer needs in local markets. Ensures initiation of corrective actions with the functional organizations when performance varies to target
• Collaborate with Global Plan and Functional Teams (Quality, RA, PLAN, SOURCE, MAKE, DELIVER, IT) to develop and implement end-to-end supply chain excellence and customer service, including developing product supply strategy to effectively meet market requirements (labeling, late-stage customization, lead-times, cycle-times, service levels)
• Establish processes for managing the Tender Planning, RA License expiry & renewal etc.
• Interface & manage the escalation point between Regional Franchise Supply Chain, Finance and Wound Closure & Biosurgery platform Global Plan & Commercial Partners
• Ensure understanding and communication on business consequences arising from trade-offs concerning the planning activities through applying scenario planning and issue resolution for decision-making as required
• Organize and present information that ensures timely forecasting communications and common goals and objectives across all functional areas and markets
• Lead and support supply chain customer solution initiatives that enable business plan attainment for current and future years
• Establish and consistently use FPX methodology / LEAN / Six Sigma to drive Execution Excellence, delivering cross functional end-to-end initiatives
• Ability to manage resources & processes in dynamic scenarios

3. Strategic Platform and Talent Development:

• Represent the customer and serve as interface between the Global Plan, Global Supply Chain and Regional Supply Chain Team, including a strong connection to local and regional organization
• Shared accountability on metrics that drive Surgery value (Compliance & Quality, Customer Service, Growth, Efficiency) and Wound Closure & Biosurgery business performance
• Work with Global Plan, Platform Leads and Value Stream Leads on efficient product life-cycle management and ensure continuous complexity reduction and “waste” removal across end-to-end value chain that is impacting downstream in region and markets
• Collaborate with regional commercial partner on NPI (ensuring Speed-to-Market) and Lifecycle Management (LCM) activities and shared accountability for business impact on GP including inventory, CIP attainment
• Support and own talent development for self and team, to build capabilities in the region and create a strong pipeline of leaders
• Supervise, coach and guide direct and indirect reports to continuously build professional skills (e.g., E2E supply chain excellence, translating data to insights, advance analytics and digital solutions and mine data from appropriate systems and carry out complex analysis for business requests) and leadership capabilities (e.g., articulation and influencing, developing leaders)
• Forge an environment that embraces Diversity, Equity & Inclusion

Critical Success Factors:

• Demonstrated depth of business unit product knowledge and insights of business unit customers.
• Ability to lead with limited authority and provide direction and drive positive change.
• Ability to drive innovation, prioritize and collaborate in a heavily matrixed environment.
• Effective interdependent and proactive partnering with key stakeholders in Ethicon and broader Medical Devices Supply Chain Organization on a regional and global basis.
• Proven talent development champion - plays a critical role in building organizational capability in Ethicon (e.g.: End-to-End Lean, IBP, S&OP, FPX, NPI and product life cycle management)
• Ability to deliver on platform performance metrics and shared goals in alignment with Ethicon Supply Chain Performance Metrics.

Requirements

• Bachelor’s degree Engineering, Business or Supply Chain, MBA Specialization in Supply Chain & Operation Management or Graduate degree in Science, Business, Engineering (strongly preferred)
• Minimum 10 years’ experience in complex Supply Chain environment
• Must have 5 or more years people / team management experience
• Hands-on working experience with strong track record in at least 2 of the following areas required: supply / demand planning / IBP and S&OP management / financial processes / MRP systems / inventory / distribution / order management
• Proven track record in delivering ‘Best in Class’ business results through innovative customer focused solutions
• Demonstrate a very good understanding of the entire Value Chain, and a keen understanding of how both commercial and supply chain decisions impact the Customer and financial performance.
• Problem solving mentality and “can do” attitude. Strong leadership, analytical, problem solving, reasoning skills and the ability to master complexity is required
• Able to analyze multiple data sources in high pressure environment to give prompt recommendations & solutions.
• Strong influencing and articulation skills to enable effective communication and gain alignment with stakeholders. Ability to articulate and simplify Supply Chain challenges to all stakeholders, quick decision-making, to work under time pressure, and the capacity to make good judgement in situations. Accuracy and prioritization in a fast-paced environment are required.
• Must have experience in planning processes, inventory management and financial knowledge.
• Strong collaboration, partnering and negotiation skills. Able to work with diverse group of people, and act as a change agent. Seek for feedback to ensure alignment across stakeholders, followed by prompt execution on positive actions.
• Interpersonal communication skills and team building is required.
• Superior planning and organization skills. The ability to master prioritization process by seeking sponsors and partners feedback is required.
• Leading and developing high performing cross-functional and matrix teams
• Proficiency using ERP / planning system (e.g. SAP, APO, OMP, Tableau, Power BI) experience in implementation and deployment of tools is preferred
• This position can be Singapore or Pune based and may require up to 10% travel

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

Johnson & Johnson is currently seeking a Senior Manager, Operations & Commercial Effectiveness, APAC. This role will be based in Singapore primarily focus on Abiomed and as such provides a unique opportunity to join a new business within the J&J Family of Companies.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Abiomed is an innovative medical device business with an inspiring mission "Patients First" and a unique guiding company principle "Recovering hearts. Saving lives." With more than 3,000 employees, Abiomed is one of the fastest growing medical technology businesses in the world with corporate headquarters in Danvers, USA, and locations in Aachen and Berlin, Germany, Tokyo, Japan, and Singapore. Abiomed is part of Johnson & Johnson MedTech.

Position Overview:

The Operations & Commercial Effectiveness Senior Manager will report directly to the General Manager of Asia Pacific to execute sales strategies that deliver results aligned with the commercial plan and manage operations and channel management. Collaborate effectively with functions such as sales, marketing, finance, commercial operations, IT and HR to anticipate challenges and remove obstacles to enable commercial impact.

Principle Duties and Responsibilities:

• Conduct annual strategic planning to analyze sales regions and territories
• Work with APAC Leadership Team to liaison between commercial operations, sales, marketing, comm ops, finance and all other internal functions impacting the commercial team in driving and fulfilling the following responsibilities:
  • Help identify and deliver on the needs of the commercial organization to successfully drive initiatives
  • Conduct quarterly business reviews with APAC GM with Commercial Leaders and Distributors
  • Manage monthly and quarterly business reviews, coordinate with stakeholders and ensure follow through with key initiatives that impact commercial strategy
• Partner with APAC Commercial Leaders in monitoring and increasing the sales force engagement though recognition, incentives, and surveys
• Assess current distribution & 4PL strategy and execute channel optimization projects in key markets by assessing margins and J&J network to ensure infrastructure supports strategy
• Conduct quarterly distribution reviews with stock and sales analysis and implement good distribution practices
• Ensure distribution/channel contracts and contracts with external parties and vendors are up to date
• Execute key channel/operations projects like the Korea J&J model
• Collaborate with Aachen/US counterparts to implement a long-term APAC supply and operations process
• Provide relevant analytics to the commercial team to guide strategic commercial plan

Job Qualifications:

• Bachelor's Degree required, Masters in related field or MBA preferred
• 10+ years of high-performance experience in the medical device cardiovascular space
• 5+ years of management experience of a field commercial team preferably within Abiomed
• Develop strong relationships with key stakeholders internal and external
• Demonstrated critical thinking in fast paced environment
• Ability to exercise judgment in selecting, methods, techniques, and evaluation criteria for obtaining results

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong.

Overview

The Patient Advocacy and Support Office (PASO) at the National University Health System (NUHS) is an integral part of our commitment to delivering incredible care and health together with patients, caregivers, and the community.

Working cross-functionally, we champion and foster a culture of person- and family-centred care and service excellence across the NUHS cluster. We drive engagements and collaborations with patient advocates and the community in clinical and academic domains to achieve better health outcomes.

Job Description

1. Champion Person- and Family-Centred CarePromote care partnership with internal and external stakeholders through training programmes and campaigns.
   Enable co-creation and implementation of initiatives to enhance inclusion of patient and caregivers in care design, delivery, and evaluation.
   
2. Project ManagementLead and oversee projects from inception to completion.
   Ensure projects are delivered on time, within scope, and budget.
   
3. Partnership and Community DevelopmentEngage with diverse stakeholders including but not limited to patients, caregivers, community organisations and government agencies.
   Foster and maintain strategic alliances and partnerships with internal and external stakeholders.
   Contribute to NUHS’s volunteer management programme including recruitment, onboarding, engagement, recognition, and appreciation of staff and community volunteers.
   
4. Data ManagementCoordinate with key stakeholders to collate and analyse project and patient experience data.
   Coordinate recommendations and interventions based on data analysis.
   Provide analytics and visualization for strategic decision-making.
   Support initiatives to address gaps and areas for improvement.
   
5. Administrative ManagementEnsure efficient administrative processes, including documentation, compliance, and reporting.
   Organise meetings, manage schedules, prepare related agendas and materials.
   

Job Requirements

• Bachelor’s degree in Healthcare, Social Sciences, Public Health, or related disciplines.
• Minimum five years of relevant experience with demonstrated experience in programme management, project development, implementation, and evaluation, and working effectively with cross-functional teams.
• Strong problem-solving skills with a proactive and empathetic approach to handling complex situations with sensitivity and professionalism.
• Excellent interpersonal and communication skills, with the ability to interact effectively with patients, caregivers, and diverse stakeholders.
• High level of organisational skills and attention to detail to drive and deliver multiple tasks and projects, focusing on achieving positive outcomes.
• Demonstrated commitment to continuous improvement and learning.
• Proficiency in MS Office. Some basic visual and video editing skills would be an advantage.

#L1-RT1

Reporting to the Kitchen Manager, your duties will be as follow;

• Ensure every station is prepped and ready for service daily
• Ensure sufficient inventory for prep work
• Ensure all food ingredients are of the desired quality
• Manage all food costs and wastages
• Willing to teach, learn and refine mistakes
• Takes accountability and set examples.
• Create new dishes as and when you require

Interested applicants please Whatsapp CV to +65 89498707 or email to [email protected]

Consumer & Shopper Understanding Manager

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such asNutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brandscontinues to grow, so too does our global reach. Represented in more than 50 countries, with products sold inmore than 170, the Ferrero Group is loved by generations around the world. The secret to our global success?40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proudof. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed andappreciated and have the same opportunities. We believe all of our people are equally talented in their own way.In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, themeans to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity ofour talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

The role is aimed to support the regional research department in managing consumer research projects for theKinder Power Brand as well as new cross-category innovations in Asia Pacific, which include the markets ofAustralia and New Zealand, Southeast Asia, Hong Kong, Taiwan, Japan, Korea. As a Consumer ShoppingUnderstanding Manager you will analyze and conduct research to understand market and consumer behaviorpatterns, and provide reports to Management and all relevant employees in the Country. The research and datayou provide will be crucial in monitoring Ferrero products' performance against key Company indicators.

Main Responsibilities:

• Plan and execute consumer research projects, ensuring the alignment with the business objectives and strategy
• Report on the Company indicators, market performance of Ferrero products as well as behaviour andpreferences of target consumers identified for specific projects
• Provide insights through consolidation and analysis of existing information
• Influence business strategy, communications, pricing, media investments, retail, go to market, and other aspectsvia insights
• Drive insights into action in order to improve business results
• Finalize market research brief documents and brief research agencies. Work closely with external researchesproviders and define arrangements for continual and ad hoc research, and provide insight on market analysisand consumer needs
• Collect and interpret findings, and create clear relevant insights-driven presentations addressing business/marketing issues. Write the executive summary
• Organize and coordinate the fixed / mobile panel studies at points of sale for the different channels
• Hold responsibility for the day-to-day management of research projects
• Ensure common understanding of CSU plans and key projects progress at Region or country level
• Liaise between the different stakeholders. Manage effective relationships with internal customers and externalsuppliers to ensure projects are delivered on time and are of high quality
• Collaborate with the marketing team, both at local and area level, to ensure that research decisions are in linewith strategy and that all findings are shared
• Define and recommend, to both marketing and line manager, the best solution from a value-for-money point ofview, finalize the methodology and negotiate costs
• Participate in the process of country budget creation with regards to market research activities
• Monitor performance against the approved budget, providing a status report and taking action

Who we are looking for:

• University degree in Economics, Statistics, Engineering, Marketing or relevant quantitative field
• Experience in FMCG consumer insights (client-side or agency), on-the-ground experience in Asia markets and/orin a regional FMCG role is a strong plus
• Extensive experience leading both, quantitative and qualitative research projects
• Hands on experience in business intelligence/analytics
• Excellent consolidation skills—ability to integrate information from multiple sources and create clear, simple,coherent, logical conclusions, insights, and recommendations
• Ability to tell stories via data and insights, high attention to detail
• Strong project management and organizational skills
• Excellent communication (oral and written) and presentation skills, ability to influence business teams andstakeholders
• Ability to work in a multi-functional team and work effectively in a matrix organization (Area, Region, Clusters)
• Strong work ethic, positive mindset, open-mindness and professional curiosity, good collaborative skillset andhigh adaptability to changes
• Advanced knowledge of Microsoft Office, Nielsen software, experience with data visualization, Power BI a plus
• Experience in Digital a plus
• Fluency in English, written and spoken, any Asian language is considered a plus

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need tobe just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around theworld.

To better understand our consumers and business environment we need your ability to make sense of the externalmarket, a global mindset and the ability to benchmark Ferrero products against the competition, internally andexternally. Combining this with analytical and critical thinking, you will help Ferrero in generating visionary andactionable insights and driving change. Employee contribution and engagement at Ferrero is individual, team andorganisational based, so you should have the ability to work independently as well as manage your team andstakeholders.

Job Purpose

The WREF & EHS, Site Lead is responsible for the management and delivery of workplace, infrastructure and services at the commercial sites encompassing Singapore, Malaysia, Indonesia and Vietnam, and ensuring that these supports and facilitate all business operations. The role provides senior leadership and direction to their organisation (contract partners), delivering a coherent, joined up approach to employee experience and aligning to their customers business strategy.

The Site Lead will serve as the primary liaison with the businesses at the site level, or stakeholders. The infrastructure and services at the site level are provided by contract partners, and as such, the Site Lead will ensure effective local governance of contracted relationships.

This role will be charged with developing the business plan for the site portfolio, on-boarding new sites and delivering the WREF aspirations within the region in partnership with the COEs. The incumbent will be instrumental in standardizing WREF services and driving performance across the sites within each region.

The role takes accountability for their markets of operation performance by leading One WREF team and ensuring cost, quality and compliance metrics are achieved. The role will also support the APAC real-estate and Projects team with delivery of strategy.

EHS

• Establish and implement commercial EHS management system at the site location(s) to ensure compliance with local EHS legislation and GSK global EHS standards.
• Facilitate regular commercial EHS council meeting joint by all relevant functions to discuss EHS concerned areas, to prioritize actions; to ensure appropriate resources and plans are in place.
• Work closely with compliance officers to ensure commercial EHS risk has been identified and mitigated properly.

Key Responsibilities

WREF

• To be responsible for the designated service delivery and its ongoing development across the relevant site or region.
• To establish and develop key relationships with senior GSK management and the service providers to enable to successful delivery of cost savings and service level agreements at the site or regional level.
• To be responsible for the local contract governance and delivery to ensure value and efficiencies at the site or regional level
• · Identify and/or support the successful delivery of all capital/ revenue projects across the region or site including infrastructure, business driven, or workplace initiatives by means of third party resources.
• Ensure uninterrupted delivery of all facility operations to the business through internal and contract resources.
• Act as key GSK contact with external community, government, or other agencies at a regional, site or local level.
• Act a mediator and decision maker in the resolution of disputes associated with delivery of services at the regional and site level
• Identify opportunities for improved service site level delivery from providers through innovation, technology, and processes.
• Chair, co-chair, or otherwise lead a site level operations team including key stakeholders, business partners, and contract partners.
• To provide guidance, drive, support, and goals for the designated service category teams accountable for delivering services to the local or regional sites.
• Tracking and monitoring performance metrics and indicators for the site or region
• To report performance and required executive level decisions or interventions to ensure compliance with the contract terms
• Maintains ethics and compliance values even when potential risk exists

EHS

• Setting EHS objectives to align with regulatory GSK global EHS requirement and facilitate EHS council to accomplish commercial EHS objectives.
• Lead EHS risk assessment and work with business partners to mitigation EHS risks.
• Establish, review and update commercial EHS policies and procedures at the site(s)
• Establish employee health programs to promote healthy work environment and mental wellbeing.
• Facilitate key commercial EHS programs implementation, such as life safety, office safety, health and wellbeing.
• Develop EHS training programs for the commercial business and deliver EHS induction training for new employee induction program.
• Be responsible to coordinate regular EHS inspection and audit program within commercial offices including sales office(s)
• Facilitate EHS incidents investigation and responsible for EHS incident reporting to local authority and global EHS reporting system.
• Liaison with GSK global and regional EHS network to learn and benchmark best EHS practice.

Security

• Follow Security policy, procedures and ensure an environment to protect people, assets and information.
• Coordinating security issues and investigations at site.
• Conducting risk assessment and security reviews
• Crisis Management coordination / BCP – Security and Admin

Skills, Knowledge, and Experience

• Bachelor’s degree in Business Administration, Engineering or Architecture
• Minimum 8 years of experience in both Workplace Real Estate & Facilities (WREF) and Environmental Health & Safety (EHS) in pharmaceutical industry
• Working experience in APAC countries including Singapore, Malaysia, Indonesia, and Vietnam
• Strong influence and communication skills at all levels within the market
• Experiences in office administration, or HR management
• Excellent English skill - oral and written.
• Excellent interpersonal, communication skills, with customer service orientation
• Good computer skills and relevant software applications

Job Overview

Our client, which is a top 20 IT Consulting firm in Singapore, is seeking an experienced Client Relationship Manager to cultivate and maintain strong relationships with existing and potential clients in the IT and Digital Services industry.

This is a "farmer" role, focused on nurturing and growing business opportunities within a defined market, rather than a "hunter" role focused on new acquisitions.

Key Responsibilities

Account Management

Build and maintain relationships with key decision-makers at the C-suite level

Collaborate with internal stakeholders to tailor solutions and services to meet clients' evolving needs

Sales Process Leadership

Drive sales processes from initial contact to successful conclusion

Develop and maintain a robust sales pipeline, ensuring accurate forecasting and sales goal achievement

Prepare and deliver proposals, presentations, and quotations to clients

Account Management

Manage and develop major and critical customer accounts, ensuring client satisfaction and identifying additional business opportunities

Coordinate with internal teams to deliver exceptional service and support

Market Research and Analysis

Stay up-to-date with market trends and competitive analysis to inform strategic plans and drive business growth

Collaboration and Communication

Work closely with Operations, Delivery Teams, and other stakeholders to ensure seamless service delivery

Develop and maintain strong relationships with internal teams, including Technical Solution Pre-sales and Delivery teams

Sales Documentation and Compliance

Ensure accurate and timely production of sales documentation, adhering to company policies and processes

Requirements

Education and Experience

Degree or Diploma in Business, Marketing, or related discipline

Minimum 6 years of experience in Sales and Business Development in the IT Services industry, with a focus on B2B sales

Skills and Qualities

Strong critical thinking, problem-solving, and fast learning skills

Goal-oriented, results-driven, and highly self-motivated

Excellent interpersonal communication, teamwork, and presentation skills

Customer-centric mindset

Proficient in Microsoft Office suite

If you're a motivated and results-driven professional with a passion for building strong relationships and driving business growth, we'd love to hear from you!

Job Responsibilities:

- Provide a quality dining experience for customers

- Implementing strategies to increase sales and customers' satisfaction

- Developing and executing promotional initiatives based on sales trends

- Overseeing inventory levels, quality, and storage

- Managing budgets, monitoring costs, and maintaining daily sales reports

- Ensuring food and safety standards, and proper food handling

- Training staffs and planning weekly schedules

- Assist in marketing in social media

Job Requirements:

- At least 1 year of restaurant management experience

- Good conflict resolution skills

- Able to think on the feet

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent will be responsible for supporting the core functions of the MSc degree programmes which includes student life, experiential learning, and administration matters.

Corporate Relationship Development

• Establish corporate contacts through a systematic outreach process, follow up on new business projects generation opportunities, maintain working relationships and set up meetings
• Pitch initiatives to corporates, specifically in positioning and securing business projects for our respective MSc programmes
• Scope the business projects with the company, establish an understanding of the objectives, guidelines for workload, deliverables, resources and financial support
• Solicit for feedback on our students’ performances to make recommendations for improvements on projects and associated activities
• Feature success stories prominently in our marketing collaterals and channels such as brochures, websites and e-blasts to encourage more participation from different corporate partners
• Cultivate a sustainable longer-term relationship with corporate partners for further collaborations such as corporate marketing, company visits, recruitment of graduates and sponsorship for various MSc programmes initiatives

Administration of Management Practicum

• Collate a list of business projects, disseminate to our respective MSc students for enrolment, and where needed, conduct interviews for the allocation of projects
• Conduct briefings to students who are undertaking business projects
• Coordinate coaching workshops/classes to prepare students for their undertaking of business projects
• Work with Heads of Departments in appointing project supervisors, including briefing faculty advisors on the role, responsibilities and scope of projects
• Facilitate the first meeting for companies to meet with student groups, where timelines, milestone achievements and deliverables are set and arrange initial face-to-face / Skype sessions with companies
• Obtain the necessary approvals from the academic departments and the MSc Programmes Office
• Monitor and ensure that the students make good progress in completing their business projects and where needed, to help guide and mentor students on their projects, providing feedback as part of evaluation as a consistent moderating party across projects
• Work with corporate partners constantly to ensure that the students get information and meetings at the right time so they can complete the projects on time
• Collate the grading reports for the Experiential Learning module, and get company approval for case-release, if appropriate
• Work with relevant parties to ensure timely and accurate grade entry for the students for their Experiential Learning module
• Systematically collect feedback and evaluation from corporate partners, students, supervisors and develop actions for improvements

Development of System and Process

• Develop, implement and update systematic procedures and processes for MSc Programmes’ Experiential Learning components
• Develop and administer guidelines for the students, supervisors and corporates
• Procure and conceptualize promotional materials to aid in pitching our various initiatives to the corporates such as brochures and e-blasts
• Liaise with the Office of Legal Affairs on the necessary documentation (Company case release form, Non-Disclosure Form etc) and administer guidelines for students, faculty advisors and corporates

Other Responsibilities

• Collaborate and synergize between key stakeholders, not limited to students, faculty advisors, corporates and other key departments in NUS Business School, providing support and fostering rapport where possible
• Benchmarking of how business projects are sourced and facilitated in leading business schools to ensure best practices
• Work with the BIZCareers Office on internships/career opportunities arising from Corporate, business projects/Experiential Learning engagements
• Identify further experiential opportunities for the MSc programmes
• Other duties as assigned by Academic Directors, MSc Director and Programme Office

Qualifications

• Bachelor degree from a reputable institution, with at least 4-5 years of relevant working experience ideally in academic programmes in tertiary institutions
• Experience in facilitating industry partnerships and dealing with senior management would be an advantage
• High level of written and oral communication skills
• Experienced, confident and effective working in cross-cultural settings
• Meticulous with an eye for detail and a keen appreciation of good documentation
• Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy
• Team player with a good combination of high intelligence, emotional and cultural quotient
• IT savvy, with good knowledge of Microsoft Office Applications

(Appointment job grade will commensurate with the selected candidate's experience)

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent will be leading the MSc degree programmes’ marketing and promotional activities and administration at NUS Business School. The duties and responsibilities are as follows.

Events and Outreach with Business Development

• Participate in outreach events to promote the MSc programmes
• Coordinate and organise offline and online outreach events (e.g. info sessions, coffee chats, etc.) to promote the MSc programmes
• Work with the Digital Marketing colleagues to design campaigns in promoting outreach events as well as post-event engagements
• Research and identify prospective corporates and companies for B2B marketing
• Develop and nurture such relationships to explore potential scholarships and admission opportunities for their employees

Direct Marketing Campaigns

• Co-manage the email marketing campaigns and activities of the various NUS MSc Programmes
• Analyse current email marketing campaigns and make recommendations for improvement
• Leverage on the CRM to maximize marketing opportunities
• Track leads and applicants, following up through their journey and process

Content Management and Marketing

• Work closely with our MSc Programmes Office team, NUS BIZ Corporate Communications Office and other stakeholders to act as a brand guardian in terms of the look and feel of online communications as well as the tone of voice of copy
• Handle programme-related enquiries from prospects and glean insight on generating relevant content strategy
• Be part of the team effort to generate and manage content ideas (including but not limited to copy, visuals, infographics, etc.) for EDMs, social media, student blogs etc.

Research and Reporting

• Conduct periodic research on customers, market conditions and competitors
• Analyse and report on return on investment for the different marketing campaigns

Other roles within the office as designated by the Reporting Manager and Director.

Qualifications

• Bachelor degree from a reputable institution, with at least 3-5 years of relevant working experience including marketing academic programmes in tertiary institutions will be preferred
• Some Business Development experience is preferred
• High level of written and oral communication skills
• Experienced, confident and effective working in cross-cultural settings
• Meticulous with an eye for detail and a keen appreciation of good documentation
• Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy
• Team player with a good combination of high intelligence, emotional and cultural quotient
• IT savvy, with good knowledge of Microsoft Office Applications

(Appointment job grade will commensurate with the selected candidate's experience)

Overview

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centred on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 12 global brands, including the award-winning flagship Banyan Tree, Angsana, Cassia, Dhawa, Folio, Garrya, Homm, Laguna, and Skypark, as well as the brand extensions, Banyan Tree Escape, Banyan Tree Veya, and Angsana Heritage Collection.

The Role

We are seeking a highly skilled and motivated individual to join our team as a Brand Marketing & Communications to create and foster brand love for Banyan Group, our portfolio, and with a focus on upscale and midscale categories.

You will play a key role in designing the brand marketing and communication strategies, drive the end-to-end development of campaigns and content that enhances and also safeguards the brand's integrity. In close collaboration with our PR and social teams and agencies, you will spearhead brand awareness efforts with media, and influencer marketing and partnerships with content creators.

Your oversight includes, although not limited to:

• Banyan Group
• Upscale – Angsana and its brand extension Angsana Heritage Collection, and Garrya
• Midscale – Cassia, Dhawa, Homm & Folio

We are looking for a bold and dynamic individual with fresh ideas and a co-creative mindset yet grounded to grow these brands.

Responsibilities

Elevating Brand Awareness:

• Work closely with our PR team to develop and implement brand awareness and engagement campaigns for greater reach, engagement and share of voice. Collaborate on media relations efforts, press releases, and media events to maximize brand exposure.
• Collaborate with the Social Media Community team to identify and partner with relevant influencers and content creators. Ensure their content aligns with our brand values and objectives to reach new audiences.
• Partner closely with the Brand & Commercial team to optimize owned channels such as brand.com and CRM. Tailor messaging to suit various funnel stages, ensuring targeted and impactful marketing efforts.

On-Brand Content Strategy and Execution:

• Develop and execute compelling and on-brand content across various channels to engage and resonate with our target audience.
• Ensure consistent brand expression across all customer-facing materials used by Corporate and Hotel teams:

1. Verbal: Manage messaging and tone of voice.
2. Visual: Oversee the development and approval of marketing and communication assets, including photos and videos.

Support Hotels:

• Partner pre-opening properties in the development of their Marketing and Communication plans.
• Executing re-positioning projects for key outlets or properties based on business needs and/or market changes
• Planning and executing HQ-led activations and/or partnerships on property alongside other functions

Brand Campaign Development:

• Assist in the creation and execution of brand campaigns, including concept development, messaging, and creative direction.
• Collaborate with cross-functional teams to ensure the successful implementation of brand campaigns.
• Consult on and advise segment-specific campaigns targeting various customer segments such as families, couples, or wellbeing enthusiasts alongside the Customer Insights team. Collaborate with internal teams to identify key messages and creative elements that resonate with each segment.

Requirements

• Minimum of 10 years of experience in marketing communications; hospitality industry experience is a plus.
• Experience with building brands through psychographic targeting and utilizing data to inform decision-making and campaign development.
• Proven track record of end-to-end development of engaging and impactful campaigns across multiple channels and mediums.
• Skilled in brand storytelling with experience customizing global brand narratives for different regions, considering regional needs and nuances.
• Team player with good interpersonal and project management skills.
• Ability to multitask and prioritize projects effectively in a fast-paced, agile environment.
• Excellent verbal and written communication skills, with an eye for detail.
• Creative thinker with the ability to develop innovative marketing strategies.
• Strong project management and organizational skills.
• Strong understanding of graphic design, photography, videography, and social media platforms.

● Coordinate daily front of the house and back of the house restaurant operations;

● Deliver superior service and maximise customer satisfaction;

● Respond efficiently and accurately to customer complaints;

● Regularly review product quality and research new vendors;

● Organise and supervise shifts;

● Appraise staff performance and provide feedback to improve productivity;

● Estimate future needs for goods, kitchen utensils and cleaning products;

● Ensure compliance with sanitation and safety regulations;

● Manage restaurant’s brand image and continuously progress to improve it;

● Control operational costs and identify measures to cut waste;

● Create detailed reports on weekly, monthly and annual revenues and expenses;

● Promote the brand in the local community through word-of-mouth and restaurant events;

● Recommend ways to reach a broader audience (e.g. discounts and social media ads);

● Train new and current employees on proper customer service practices;

● Implement policies and protocols that will maintain future restaurant operations; and

● Any other duties as required by the Company or management.

Act as business partner to the Large Project Organization (LPO) Manager , alignment with HBU M&S team to identify opportunities and plan resources accordingly. Ensures that tender calculation is done correctly. Participates or provides input to negotiations on Contractual terms and conditions (Clients, consortia, subcontractors, suppliers). Participates and provides input in Risk Review process. Provides guidance and leadership to Tender & Project Controllers allocated to Large Projects.

Promotes commercial awareness and ensure proper involvement in Tendering. Validating, Contractual set up, T&C’s, tax impacts and FCM

Ensure coordination, alignment and communication with other functions: LPO Controlling & Risk Manager and HBU Tendering Manager

Ensure timely and experienced resources are allocated to Large Projects

Coordinates with HBU T&P Controller Manager development plans for Junior Controllers , In Charge of FCA programs

Your responsibilities:

• You will ensure that all directives and instructions from HBL/GPG/BL/Company with respect to tender and project controlling activities are uniformly implemented and followed
• You will act the financial director to enhance tender control, project control, processes, risk management, and accountability and to provide decision-makers with comprehensive and consolidated information to all stakeholders.
• You will attend required risk reviews meetings scheduled with the tendering team and project reviews meetings scheduled with the project team.
• You will check that the risk review tool is properly updated/uploaded by the responsible person in a timely and diligent manner related to commercial aspects prior to the Risk Review meeting and after with the Minutes of Meeting/actions agreed.
• You will support the LPO manager to establish and promote all standardized tender/project management practices, methodologies, and processes to be consistency in project execution, resulting in improved efficiency, reduced rework, and enhanced project success rates.
• You will attend all LPO project/portfolio reviews/strategic which are conducted by LPO manager to align strategic objective/drive performance/executive support sales and implement risk mitigation strategies.
• You will support LPO to track project financial progress, identify performance gaps, and identify performance risk and opportunity. It enables data-driven decision-making, promotes project success and helps maximize the financial benefits of the HBL's project portfolio.
• You will facilitate knowledge management by capturing and disseminating project-related information, lessons learned, and best practices. Ensure follow-up on the identified lessons learned during execution and implement lessons learnt in the future tenders
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You have multiple years of working experience within in one of the following functions: Risk Management / Tender Controlling / Project Controlling / Controlling.
• You are experienced in project business in an international company.
• Experience in working in the industry of electrical or power, EPC, construction, or industry that has high value, long duration and complex projects
• You are skilled in communicating and you have experience working with a global and diverse team from a leadership point of view.
• You have high level of organization skills with attention to details and strong process orientation.
• You have experience in dealing with customers/stakeholders as well as you are fluent in English (oral and written), other languages are considered meriting.
• It is meriting if you hold a Master's Degree in relevant field.
• Leadership skill to manage different cultures and cross function leads.
• Good command in English verbally and written.

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