Total 3,542 social responsibility manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Position: Area Manager - F&B

• Working Day: Mon to Fri
• Location: HQ near Woodlands South
• Salary: Basic $4000 - $4800

JOB REQUIREMENTS:

• With passion in working F&B industry and its operational processes.
• Diploma in F&B, supply chain or related disciplines
• Minimum 5 years’ experience in Food courts operation
• Basic computer literacy including Microsoft Office and Google Suite
• Must possess Class 3 license

DUTIES AND RESPONSIBILITIES:

Operations

• Lead a team of Senior / Food court Manager in achieving sales targets and overall performance of outlets
• Provide guidance to Senior / Food court Manager and F&B Supervisor to maintain smooth daily operations of the Food courts and Coffeeshops
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
• Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.
• Liaise with landlords on building matters, joint promotions and events.
• Responsible in marketing of food stalls to tenants and ensure outlet’s prompt collection of rental from tenants
• In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.
• Responsible for sourcing qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled
• Propose activities according to market needs.
• Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses
• Able to handle daily sales settlement
• Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate
• Responsible for the financial and operational performance of the Food court and Coffeeshop of designated area
• Work with senior management and financial team on outlets’ budgets.
• Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management
• Provide solutions to improve the bottom line to outlet’s Profit and Loss.
• Maintain and improve established quality and service standards
• Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations
• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
• Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
• Ensure selling prices of stalls according to agreements.
• Assess and provide evaluation of stall tenants' performance.
• Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
• Conduct weekly and monthly outlet’s meeting
• Ensure M&E works according to schedule.

Administration

• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
• Handle disciplinary issues, grievances, disputes and work tension among the team.
• Handles the termination procedures as per company’s guideline.
• Effectively communicate company policies and procedures to team members, and stall tenant etc.
• Accountable for outlet float money, petty cash and daily sales collection.
• Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.
• Timely submission of outlet reports.
• Prepare and submit monthly reports to Senior Management.
• Ensure proper cost control on all expenses according to budget.
• Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.
• Any other assigned tasks

ABOUT THE ROLE:

Reporting to the Operations Manager (OM) / General Manager (GM), the role will embark on an exciting journey as part of the Operations Team. In this role, individuals will be provided with opportunities to learn about the management of food courts and coffeeshops.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description:

• Manage the daily operations of the restaurant
• Responsible for the business performance of the shop
• Ensure compliance to operations standards and procedures and upkeep of food quality standards
• Ensure excellent customer service
• Conduct interviews of walk-in candidates
• Create fun and motivating environment for staff to work in
• Training and development of service staff
• Ensure proper conduct of service staff
• Handle customer feedback professionally
• Upkeep cleanliness of outlet
• Administrative duties

Job Requirements:

• Minimum 3 years’ experience in a comparable capacity
• Fresh Graduates with some F&B experience are welcome to apply and will be considered for the Management Trainee position
• Self-motivated, people orientated and a team player
• Adaptable and enjoy working in a fast pace environment
• Excellent communication and interpersonal skills
• Able to work shifts, weekends and public holidays

Salary will be commensurate with experience.

We regret to inform you that only shortlisted candidates will be notified.

Job Description:

1. To assist General Manager and oversee all day to day operations, ensuring that restaurant run smoothly.

2. To train, motivate and supervise restaurant staff, ensuring compliance with food health and safety regulations.

3. Providing guests with consistently high-quality dining experience, and develop strategies on how to improve them.

4. To demostrate superior customer service and ability to respond and resolve any customer complaints.

5. Identify methods on lowering wastage and cost, thus improving profits.

SCOPE

The Chef de Cuisine will oversee the daily kitchen operations of the assigned restaurant. The incumbent should ideally possess knowledge and expertise in French Brasserie cuisine and is responsible for menu planning, recipe development and costing. He/She will be part of the new restaurant opening team and will lead and motivate the culinary team while maintaining the highest standards of food safety and hygiene and will interact with guests and customers in order to create memorable dining experiences.

OVERALL OBJECTIVES

• Ensure customer satisfaction, profitability and overall success of the assigned outlet.
• Develop, curate and maintain menus, recipes and costing.
• Participate and supervise the culinary team in the preparation and presentation of all food items in accordance with the hotel’s food and beverage standards and standardized menu guidelines.
• Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends and make recommendations for appropriate adjustments to kitchen operations accordingly
• Effectively manage labour and operating expenses while ensuring productivity and efficiency.
• Recruit, develop, train and engage team members while creating and maintaining a conducive working environment and ensure that innovation and new ideas are fostered and implemented.
• Ensure that All HACCP guidelines are achieved and maintained.
• Other ad-hoc duties as assigned

REQUIREMENTS

• Minimum 8 years culinary experience, with 3 years in a kitchen management role in a reputable restaurant and/or an international 5-star hotel
• Experienced in various dining concepts in luxury hotels including all day dining, signature restaurants and celebrity chef restaurants.
• Fluent in spoken and written English with good interpersonal and communication skills
• Possesses great leadership and motivational skills
• Strong organizational and time-management abilities with good problem solving and decision-making skills.
• Ability to interact effectively with guests, ensuring a memorable dining experience

Area Manager (Class 3 License / F&B Industry)

• Working Day: Mon to Sat
• Working Hours: 8:30am-6pm
• Location: HQ at Woodlands, need to travel to outlet (5-6 outltes)
• Salary: $3000-$3500 + Transport + Petrol Card + AWS + Bonus twice a year

Interested applicants can send your resume to 8739 9469 Janie and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

ABOUT THE ROLE:

Reporting to the Operations Manager (OM) / General Manager (GM), the role will embark on an exciting journey as part of the Operations Team. In this role, individuals will be provided with opportunities to learn about the management of food courts and coffeeshops.

DUTIES AND RESPONSIBILITIES:

Operations

• Lead a team of Senior / Food court Manager in achieving sales targets and overall performance of outlets
• Provide guidance to Senior / Food court Manager and F&B Supervisor to maintain smooth daily operations of the Food courts and Coffeeshops
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
• Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.
• Liaise with landlords on building matters, joint promotions and events.
• Responsible in marketing of food stalls to tenants and ensure outlet’s prompt collection of rental from tenants
• In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.
• Responsible for sourcing qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled
• Propose activities according to market needs.
• Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses
• Able to handle daily sales settlement
• Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate
• Responsible for the financial and operational performance of the Food court and Coffeeshop of designated area
• Work with senior management and financial team on outlets’ budgets.
• Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management
• Provide solutions to improve the bottom line to outlet’s Profit and Loss.
• Maintain and improve established quality and service standards
• Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations
• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
• Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
• Ensure selling prices of stalls according to agreements.
• Assess and provide evaluation of stall tenants' performance.
• Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
• Conduct weekly and monthly outlet’s meeting
• Ensure M&E works according to schedule.

Administration

• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
• Handle disciplinary issues, grievances, disputes and work tension among the team.
• Handles the termination procedures as per company’s guideline.
• Effectively communicate company policies and procedures to team members, and stall tenant etc.
• Accountable for outlet float money, petty cash and daily sales collection.
• Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.
• Timely submission of outlet reports.
• Prepare and submit monthly reports to Senior Management.
• Ensure proper cost control on all expenses according to budget.
• Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.
• Any other assigned tasks

JOB REQUIREMENTS:

• With passion in working F&B industry and its operational processes.
• Diploma in F&B, supply chain or related disciplines
• Minimum 5 years’ experience in Food courts operation
• Basic computer literacy including Microsoft Office and Google Suite
• Must possess Class 3 license

#SCR-jiajia-fun

Fun Jia Jia (Janie) | Reg No: R22107945

OMD Collective is a pet-friendly co-working space/cafe in the day and we feature some of your favourite brunch items with our OMD twist. By night, we transform into a unique drinking spot serving up sexy tapas and curated drinks.

We are seeking competent Assistant Restaurant Manager who will be the face of our café & bar ensuring that our customers receive high quality coffee, exceptional service, and an experience that keeps them coming back!

Job Description:

- Reports to the Directors

- Responsible for the Opening and/or Closing of the Restaurant

- Responsible for the smooth operations of the restaurant from manpower management, food preparation, customer care, cleaning processes to stock and inventory monitoring and overall restaurant’s image.

- Manages floor staffs’ shift and ensure efficiency daily

- Leads the team in performing high standards so that the gusts receive good customer service and quality dining experience

- Ensuring incoming staff complies with company policy

- Training staff to follow restaurant procedures

- Maintaining safety and food quality standards

- Coordinating daily front- and back-of-house restaurant operations

- Controlling operational costs and identifying ways to cut waste

- Interacting with guests to get feedback on product quality and service levels

Job Requirements:

- Minimum Diploma in Tourism and Hospitality or equivalent

- At least 3 years relevant experience in the Food and Beverage environment

- Customer oriented personnel

- Must be a team player

- Prior management experience will be advantageous

- Must be able to converse in English

- Pet lover, especially dogs

· High energy and a strong passion for delighting customers

· Drive and resourcefulness to deliver results

· Ability to work well in a fast-paced environment with varying deadlines

· Strong management skills with the ability to lead and motivate a team

· Able to work shifts, weekends and public holidays

· Able to stand long time

· Train and guide the operation team

We are seeking a dynamic and results-driven Membership and Partnership Manager to join our team. The Membership and Partnership Manager will be a key player in building and nurturing strategic partnerships, driving membership growth with the ability to identify partnership opportunities and negotiate win-win agreements that supports mutual success and collaboration.

The manager is responsible for the timely development and implementation of quality, effective and relevant membership recruitment/conversion, engagement and retention programmes for improved member benefit offerings and increased overall member satisfaction. Responsibilities include working closely with different stakeholders to establish relationships while building up resources and synergising efforts.

Responsibilities:

Membership Growth: Develop and execute strategies to attract and onboard new members, both corporate and institutional, while retaining existing ones.

Members’ Engagement: To develop, manage and implement membership programmes and initiatives to foster strong relationships with members to connect and empower the nEbO and U Club Communities.

Research: To keep up with trends and continuously engage in ongoing market research, members’ insights, and assessment of programmes to ensure effectiveness, relevancy, and viability in the context of the community’s needs, concerns, and aspirations. Include facilitating and managing engagement processes, online platforms, and feedback channels to effectively bridge gaps between current and desired outcomes.

Partnership Development: To identify, nurture and build rewarding connections and collaborations with existing and new strategic partnerships to strengthen community involvement, elevate the brand presence and generate potential new business opportunities and recruitment channels.

Stakeholders Management: To be the relationship beacon and work closely with internal stakeholders – NTUC Club’s entities and communities – as well as Labour Movement’s network of unions, workforce limbs and affiliated associations, to foster strong ground support for better integration and management of resources and efforts.

Partnership Growth: Develop strategies to expand and diversify communities’ partnerships to support the organisation’s mission.

Partnership Monitoring and Evaluation: Develop and implement adequate monitoring and evaluation processes to assess progress and ensure benchmarking.

Requirements:

• Recognised University Degree in Business, Marketing or equivalent
• At least 8 years of relevant working experience
• Possess membership engagement and growth, partnership relationship management experiences, or where relevant and equivalent
• Possess a strong partnership network of corporate and institutional partners
• Cross-functional influence, relationship building, and project management skills toward a broad range of stakeholders
• Good social networking and negotiation skills
• Has high-level of professionalism, integrity and tact
• Ability to execute good judgement, work under pressure and a can-do spirit
• Enterprising with ability to put ideas into action
• A team player and adaptable to embrace changes

Responsibilities:

1. Utilise existing educational product resources to understand and manage high-end study tours and related business products in Singapore. Conduct market research and in-depth user analysis, adjusting study tour products to meet client needs and deliver feasible solutions.

2. Independently plan study tour routes, manage budgets, and ensure the content meets the investigation purposes of target users while integrating local cultural features and company resources.

3. Lead the timely and high-quality execution of social media marketing content for study tour projects, ensuring alignment with project brand positioning and attracting the target audience.

4. Oversee and address any issues encountered during project execution, ensuring quality control and problem-solving capabilities.

5. Skilled in B2B communication, manage daily interactions with schools, host organisations, and other partners. Expand supplier markets, negotiate cooperation terms, and establish long-term partnerships.

6. Proficient in project data analysis, using data visualisation to analyse customer acquisition, conversion, retention, and satisfaction, improving overall project outcomes.

Requirements:

1. Bachelor’s degree or higher.

2. Experience in tourism management, international trade, marketing, or related fields, with overseas study tour or international education experience preferred.

3. Strong team collaboration, cross-departmental communication skills, and proficiency in Excel, PowerPoint, and AI tools to enhance work efficiency. Interest in cutting-edge AI developments is a plus.

4. Clear thinking, high market and customer sensitivity, strong learning and execution abilities, with a sales-oriented mindset and data-driven product iteration skills.

5. Resilient under pressure, able to handle and resolve unexpected situations promptly, with a results-driven approach.

6. Committed to continuous learning and improvement, with a proactive, optimistic attitude and strong market insight and customer communication skills. Lifelong learner eager to share knowledge with the team.

7. Excellent English communication skills, with overseas study or work experience will be beneficial

· Manage and oversee the restaurant operations on a daily basis.

· Implement the unique sequence of service for the Restaurant.

· Ensure team members provide a superior service and create memorable experiences for guests responding to requests, enquiries and complaints.

· Liaise with the Kitchen Team on a daily basis to ensure the food program is being delivered as per expectation.

· Analyse and control expenditures; including labour and beverage costs to conform to budgetary requirements.

· Provide effective leadership to the team to ensure targets are met and exceeded.

· Maintain knowledge of menu products, wine lists, services, policies and procedures.

· Work closely with all other departments to maximise experience and profitability within the food and beverage offering at the restaurant.

• Overseeing day-to-day operations of the store, including opening and closing procedures.
• Managing workflow and ensuring smooth operations during peak hours.
• Monitoring inventory levels and restocking as needed to avoid shortages.
• Providing excellent customer service by greeting customers, taking orders, and handling transactions efficiently.
• Addressing customer inquiries, concerns, and complaints in a timely and professional manner.
• Ensuring food items are prepared according to standard recipes and quality guidelines.
• Conducting regular checks to ensure food quality and freshness.
• Handling and disposing of expired or unsuitable food items properly.
• Managing inventory levels of food ingredients, packaging materials, and other supplies.
• Placing orders with suppliers to replenish stock as needed.
• Minimizing waste through careful inventory control and portion management.
• Handling cash transactions accurately and securely.
• Generating sales reports and maintaining records of daily transactions.
• Supervising and training crew staff on food preparation, customer service, and safety procedures.
• Scheduling shifts and managing staffing levels to ensure adequate coverage.
• Providing feedback and coaching to improve employee performance.
• Assisting with other tasks and duties as assigned by management

Ensure smooth operations of the restaurant, ensure timely and efficient work completion per trained.

Ensure cleanliness of the restaurant service area as required.

Learn and be competent in both service and kitchen staff duties.

Train and guide the operation team.

At least 5 years of working experience in F&B field.

Able to work on weekends and public holidays.

Able to stand long time.

Summary:

• Basic up to $4000 + VB + Allowance
• 5 days, 3 shifts (8hrs per shift)
• Locations: Sentosa / Central / Changi
• Multiple leaves, benefits and incentives
• Career Progression
• 4 ~ 5 Star Hotels

Responsibilities:

• Overseeing and ensuring that hotel operations run smoothly.
• Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
• As a leader, nurture a high-performance culture within the Front Office department.
• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
• Identifying and implementing ways on how to improve organisational effectiveness.
• Ensuring maximum utilisation of rooms to boost the revenue for the organisation.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Hui Yew Cheong

Registration Number: R24124511

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Job description

· Responsible for the planning, management, and coordination of the MEP Subcontractors testing & Commissioning activities.

· Ensure that the required tests and inspections are performed in accordance with the approved plan.

· Follow-up with subcontractors to resolve any deficiencies that are found.

Job requirement

· Minimum of 10 years engineering experiences in construction industry with relevant diploma.

· Minimum of 5 years construction experience for similar size complexity projects & complexity projects.

Responsibilities:

• Lead daily operations (including opening and closing) efficiently through guiding team members
• Induct, mentor and train junior staff to achieve guest satisfaction
• Recommend and up-sell menu items as well as advise guests on any ongoing promotions to achieve revenue targets
• Enhance customer service quality by ensuring action plans are carried out
• Implement plans to ensure efficient use of resources and minimize wastage
• Provide prompt and excellent customer service to guests
• Cultivate a cohesive, collaborative and high-performing culture to heighten staff morale
• Strategize manpower planning to support operational needs within budget
• Handle guest complaints with care and provide service recovery options
• Ensure smooth implementation of new F&B products
• Ensure cleanliness of restaurant at all times
• Manpower planning

Requirements:

• Diploma in any field
• At least 3 years of relevant experience and experience in managing a team
• Excellent communication, interpersonal, leadership and organisational skills
• Able to perform in a fast paced environment
• Willing to work 5 days rotating shift, on weekends and public holidays
• Business and financial acumen to achieve profitability targets will be advantageous

5 DAYS WORK!

ATTRACTIVE BENEFITS!

Pls send your resume to [email protected] to apply

Our client is a leading European MNC and an industry leader in the field of video technology, video surveillance and video management systems. With more than 1,200 employees globally, we are currently recruiting for the following position in the Singapore office.

Presales & Technology Manager, Asia

Responsibilities

· Reporting to the Asia Head of Sales, you will be responsible to both lead the APAC presales team in winning sales projects as well as providing the technical expertise in solution design (Video Management, Video Analytics, Video as a Service)

· Lead and mentor a team of solutions engineers and professionals. Set goals, track performance, and provide feedback to team members.

· Coordinate with other departments to align presales efforts with overall company objectives.

· Serve as the voice of the technology community, advocating for their needs and feedback.

· Provide technical support and guidance to technology partners, helping them solve problems and maximize their use of our products.

· Build and maintain relationships with key influencers, partners, and stakeholders in the industry.

· Collaborate with the sales team to provide technical expertise during the sales process.

· Conduct product demonstrations and technical presentations to prospective clients.

· Assist in the development of technical proposals and responses to RFPs (Request for Proposals).

· Address technical inquiries from potential customers and provide solutions to their challenges.

Requirements

· Bachelor's degree in IT with qualification in the following

o CompTIA Network+ certification.

o Cisco CCNA certification.

o Microsoft Certifications (MCITP, MCSE).

· Extensive knowledge of the entire product ecosystem and prior experience as a systems integrator solutions architect would be preferred.

· You should be familiar, even considered a subject matter expert / technical consultant with regards to the field of video management systems (VMS), Video Analytics.

· Ability to share and impart technical knowledge to non-technical individuals.

· Self-motivated and goal oriented.

Interested applicants, kindly send in a copy of your updated resume in WORD document to [email protected] stating your current and expected remuneration together with notice period required to current employer.

You can also contact Vincent Low for a confidential discussion at 6749 4236.

EA Personnel Registration No: R1324700

ADMIN & SOCIAL MEDIA ASSISTANT

Industry: Sports

Working Location: Work from Home

Working Hours: 5.5 days - Mon to Fri - 9am to 6pm / Sat - 9am to 1pm

Salary Package: $2,500 to $3,000 (depending on experience)

Reporting to the Director of Food & Beverage, the duties and responsibilities of the Food & Beverage Sales Assistant Manager are as follows:

Duties & Responsibilities

• Responsible for the overall F&B outlets' group booking revenue.
• Drive group booking across all F&B outlets namely Peppermint, Peach Blossoms, Portman’s Bar and Skyline Bar.
• Works closely with the F&B Project Manager on all festive season food and beverage offerings not limited to the following – Chinese New Year, Rice Dumplings/Dragon Boat Festival, Mooncake/Mid-Autumn Festival, Thanksgiving and Christmas.
• Ensures all guest-facing communications are in line with the overall hotel's strategy for financial and operational goals.
• Work closely with the outlet manager to ensure all communication is aligned with customer requests and expectations.
• Analysis of pricing comparison of competitors in the market.
• To prepare and be accountable for profit & loss accounts.
• To carry out all tasks in a reasonable time frame to ensure the smooth running of the areas and restaurant.
• Perform other related duties as assigned by the Management.

Qualification and Experience

• Minimum 2 years of working experience in a similar capacity.
• Driven, self-motivated individual with excellent interpersonal, oral and written communication skills.
• Possesses strong interpersonal and communication skills.
• Good influencing skills and the ability to effectively deal with internal and external customers, some of which will require high levels of patience, tact and diplomacy.
• Ability to generate new business opportunities.
• An excellent team player who is able to work under pressure and meeting tight deadlines.

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 16 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

*Terms & Conditions Apply.

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted applicants will be notified.

• Overseeing day-to-day operations of the stores and ensuring smooth operations.
• Preparing food items according to established recipes and standards.
• Monitoring inventory levels and restocking as needed to avoid shortages.
• Providing excellent customer service by greeting customers, taking orders, and handling transactions efficiently.
• Addressing customer inquiries, concerns, and complaints in a timely and professional manner.
• Ensuring food items are prepared according to standard recipes and quality guidelines.
• Managing inventory levels of food ingredients, packaging materials, and other supplies.
• Handling cash transactions accurately and securely.
• Supervising and training crew staff on food preparation, customer service, and safety procedures.
• Scheduling shifts and managing staffing levels to ensure adequate coverage.
• Providing feedback and coaching to improve employee performance.
• Adhering to health and safety regulations, including cleanliness standards and hygiene practices.
• Assisting with other tasks and duties as assigned by management

We are seeking an experienced and creative F&B Marketing and Communications Manager to join our lifestyle brands: Smoke & Mirrors cocktail bar and Yàn Cantonese restaurant.

Your mission is to utilise your analytical skills and commercial acumen to lead the charge on all things marketing communications and be the driving force behind boosting brand visibility, revenue, and overall success.

Roles & Responsibilities

• Responsible for the development and implementation of marketing and communications plan and media relations strategies to increase brand awareness.
• Build strong relationships and foster cross-team collaboration with internal departments and external agencies to ensure timely and smooth execution of marketing plans.
• Manage online channels including timely, accurate updates and engaging content on social media and brand websites.
• Work closely with the in-house creative to oversee the development and production of marketing and promotional collaterals including menus, EDMs, posters, sales tools (brochures, presentations) for events and weddings.
• Work directly with external resources such as freelancers and marketing agencies to create content for digital platforms and media relations strategy for each respective brand.
• Plan and execute advertising campaigns using content library to increase traffic and sales opportunities.
• Monitor and share campaign plans with the operations team and other departments on a regular basis to ensure cohesiveness to produce effective strategies.
• Identify potential markets, propose and facilitate partnerships, barter deals, sponsorships and events that support business objectives events.
• Lead market research to assess viability of current and existing products/services and establish beneficial pricing strategies for takeaway/gifting products, menus and promotions.
• Ensure information and content on owned and external channels are accurate, up-to-date and align with brand guidelines.
• Measure, monitor and report on effectiveness of marketing and media relations efforts; ROI on marketing and PR spend; key performance indicators, which include media impressions, share of voice on owned and earned channels.

Other requirements

• At least five years of working experience in a marketing, communications or branding role.
• Demonstrated ability to build narratives and deliver quality communications at short notice.
• Able to turn data into insights to fuel sales through communication.
• Unparalleled written and verbal communication skills with the ability to adapt to a variety of writing styles.
• Positive and get-it-done attitude with a willingness to pivot quickly to changes.
• Experience with platforms - Facebook, Instagram, LinkedIn, Google Analytics, Google Ads and Meta Ads Manager preferred.
• Good to have experience managing PPC campaigns.
• Being bilingual would be preferred, with a high proficiency in English and working proficiency in Mandarin.

If this role excites you, send in your interest to us today!

JOB SUMMARY

Reporting to the Cluster Director of Corporate Communications, the E-commerce & Digital Marketing Manager will work closely with the Cluster Director of Commercial Strategy & Sales and Cluster Director of Revenue Management to ensure a cohesive approach to align digital strategies on direct and indirect with revenue goals. This role involves managing the hotel websites, OTAs, CRM, digital marketing and social media campaigns to ensure consistent and effective online engagement with potential and existing guests. He/She is also responsible for determining tactical efforts, which drive revenue to the hotel on all streams: Rooms, F&B, MICE, Weddings, Spa & other ancillaries.

What you will be DOING:

Strategic planning

· Participate in the strategic planning, marketing plan and budgeting processes to provide expert input.

· Build digital yearly plan covering all digital channels and levers (direct and indirect).

Website Management

· Oversee the design, functionality, and content of the hotel website (All.com / Brand.com / Standalone).

· Ensure the websites is optimised for SEO and user experience.

· Regularly update the site with current promotions, events, and relevant content to push Rooms, F&B outlets, MICE, Weddings and Spa.

OTAs

· Manage relationships with Online Travel Agencies (OTAs) such as Booking.com, Expedia, etc.

· Coordinate OTA strategy together with the Director of Revenue Management.

· Optimise listings and manage content on all third-party websites.

· Monitor and analyse performance metrics to enhance visibility and conversions.

· Activate and manage digital tools on OTAs platforms (Booking.com Sponsored Ads, Expedia Travel Ads, Packages, Visibility Boosters, etc.)

Digital Marketing

· Develop and implement comprehensive digital marketing strategies, including SEO, content and email marketing with focus on Rooms, F&B outlets and MICE.

· Coordinate with the marketing team to ensure brand consistency across all digital platforms (images, videos, descriptions, offers, etc.).

· Handle the email marketing with the third-party tool for Rooms, F&B and other outlets in line with the strategy and corporate guidelines.

· Manage hotel’s online reputation to identify areas for improvement in guest experience.

· Work with the guest relations team to address any online guest complaints or issues promptly.

Social Media Management

· Execute social media strategies together with a marketing team to enhance brand awareness and engagement.

· Curate content for platforms such as Facebook and Instagram.

· Monitor social media channels coverage and performance.

Data Analysis and Reporting

· Analyse data from various digital platforms to track performance and identify opportunities for improvement.

· Measure and report the performance of all digital marketing campaigns and assess against goals.

· Prepare regular reports on key metrics, such as website traffic, conversion rates, and revenue generated from digital channels.

· Monitor third party intelligence sources to identify revenue opportunities (OTA, GDS, market studies, web tools and levers).

General

• Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
• Participate and contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
• Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· Degree in Marketing, Business, Hospitality Management, or equivalent.

· Minimum 5 years of experience in e-commerce, digital marketing in a managerial appointment.

· Good business acumen, critical thinking and strategic decision-making skills.

· Strong human relations and influencing skills.

· Strong communications (verbal and written), planning and coordination skills.

· Ability to work independently and take initiative.

· Strong time management skills.

· Creative and innovative mindset.

· Detail-oriented and highly organised.

· Composed and confident in dealing with luxury clientele.

· Strong understanding of current digital marketing concepts.

· Strong understanding of SEO, SEM, and online marketing strategies.

· Knowledge of hotel management software and OTA platforms is an added advantage.

· Proficiency in web analytics tools (e.g., Google Analytics) and content management systems (CMS).

· Be familiar with the latest digital platforms to maximise revenues.

• Overseeing day-to-day operations of the store and ensuring smooth operations.
• Monitoring inventory levels and restocking as needed to avoid shortages.
• Providing excellent customer service by greeting customers, taking orders, and handling transactions efficiently.
• Addressing customer inquiries, concerns, and complaints in a timely and professional manner.
• Ensuring food items are prepared according to standard recipes and quality guidelines.
• Managing inventory levels of food ingredients, packaging materials, and other supplies.
• Handling cash transactions accurately and securely.
• Supervising and training crew staff on food preparation, customer service, and safety procedures.
• Scheduling shifts and managing staffing levels to ensure adequate coverage.
• Providing feedback and coaching to improve employee performance.
• Adhering to health and safety regulations, including cleanliness standards and hygiene practices.
• Assisting with other tasks and duties as assigned by management

Restaurant Manager / Assistant Restaurant Manager

Job Purpose:

To manage outlet operations and ensure profitability and operational efficiency of the outlet.

Key Responsibilities:

· Ensure daily opening and closing duties in the outlet are properly executed.

· Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant method.

· Maintain high level of customer service as per QSC standards.

· Ensure overall store image is maintained and the brand is well represented at all times.

· Monitor opening and closing duties of the outlet.

· Communicate daily and act as liaison between operations staff and management.

· Ensure that POS system is operational and accurate at all times.

· Provide co-ordination and services for both kitchen and service.

· Report on time, in proper uniform and grooming.

· Provide suggestion or develop new SOP to improve on operation.

· Execute any other duties as requested by immediate superiors.

Financial Assistance:

· Achieve Business KPIs set by management.

· Achieve monthly sales target and report daily sales and cost of labour of the outlet to the office.

· Ensure that the outlet budget is strictly adhered to and that all costs are controlled including Shop Expense, Cost of Goods & Cost of Labour.

· Monitor food and stocks wastage in the outlet.

· Managing of daily sales transactions and cash float.

· Monitor handling of dining vouchers, discount, cash, petty cash and tips in the outlet is adhere to company’s cash handling policy and guidelines.

· Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet.

· Verify & process daily and monthly payroll.

Skills:

• At least ‘O’ Level/ Higher NITEC/ Professional Certificate in F&B management

Experience:

• At least 2 years of experience in management of Food and Service Operations

Locations:

Holland Village / One Asia Square.

*Possition for Management Trainee is also available.

Please send your updated resume today to [email protected]

• Accountable for the successful management of assigned key accounts.
• Lead, oversee, and coordinate operations for export/import order fulfillment as the primary point of contact.
• Supervise, recruit, and train staff to achieve operational excellence.
• Ensure shipments are carried out accurately and on time, following the agreed SOP and KPI.
• Maintain high levels of customer satisfaction while identifying up-sell and cross-sell opportunities within existing accounts to maximize business share.
• Conduct regular reviews and audits of SOPs aimed at enhancing operational efficiency through system automation or process simplification, thereby reducing potential risks.
• Establish and uphold guidelines and best practices to minimize shipment compliance risks.
• Ensure full adherence to Singapore Customs Regulations.
• Monitor departmental budget controls and ensure optimal use of resources, including facilities, system applications, personnel, and related data.

Requirements:

• More than 5 years of experience in procurement in Logistics Business
• Diploma in Logistics and Supply Chain Management or related discipline

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

This position is responsible to assist and support the restaurant manager in managing and coordinating all operational activities of the restaurant outlet to achieve or exceed financial goals (revenue targets and profitability for the outlet). Ensure guests' and associates' satisfaction by maintaining high service standards established by the hotel.

Roles & Responsibilities:

• Review the logbook daily and prepare reports on special incidents and complaints.
• Assist to oversee the administration of weekly duty rosters.
• Ensure that restaurant operation equipment is in good condition at all times.
• Ensure that the outlet is fully equipped with the necessary supplies at all times.
• Maintain good communication with the kitchen operations team.
• Oversee the reservation system to maximize the outlet’s seating capacity.
• Coordinate with the Chef & F&B department heads on menus and promotions.
• Prepare action plans for promotions and follow-up to ensure the plans are followed.
• Prepare capital expenditures for the restaurant operation.
• Conduct market surveys and competitor analysis.
• Submit monthly forecasts.
• Submit training reports.
• Compile & Record accurate operating equipment inventories.
• Check details of purchase requisitions before approving them.
• Report deficiencies or breakage of operational equipment.
• Monitor slow-moving items and ensures that the Chef is aware of them.
• Monitor proper utilization of supplies.
• Ensure that staff levels are scheduled accordingly.
• Carry out a daily briefing before each operation.
• Ensure hygiene and cleanliness in the restaurant at all times.
• Appraise staff on their work performance annually.
• Delegate specific duties and responsibilities to subordinates.
• Encourage and constantly make an effort to keep staff morale high.
• Recognize and give incentives to deserving staff.
• Arrange staff overtime and compensation.
• Maintain and enhance staff grooming and personal hygiene.
• Give full and active support to the hotel’s environmental management efforts.

Requirements:

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, or equivalent.
• At least 3 Years (s) of working experience in the related field is required for this position.
• Willing to work on rotating shifts, weekends, and public holidays.

Additional Information:

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 10 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

*Terms & Conditions Apply

We regret that only shortlisted applicants will be notified. We thank you for your interest in the position.