Total 29,521 Others/Any level F&B / Tourism / Hospitality job vacancies

Job Descriptions

Ensure that the culinary team maintains quality and standard of cooking whilst complying to health and safety standard

In charge of overseeing minimumally 5 outlets of kitchen operations

Following kitchen and hygiene set standards

Responsible of managing the SOP for kitchen team

Managing COGS for all outlets

Ensuring of food freshness and expiries

Setting food standards and quality

To remove any hazards and make safe any defects in the kitchen or equipment

In charge of food ingredient ordering

Managing weekly food menu

Capable to come up with new dishes on a quarterly basis

Required to hands on when necessary

Job Requirements

At least 5 years of experience

Must have experience in chinese and vegetarian cuisine

Team Player

Able to work in a fast-paced environment

Required to work on weekend

Need to run site daily

5 Days 48 Hours Week

Shift work / Rotational basis (24 Hours runtime)

Benefits: 15 Days AL, Dental & Medical, VB and PB

Staff meal provided

Group Discounts & Benefits Worldwide

We are searching for individuals who exude confidence and creativity, unafraid to think outside the conventional boundaries. If you find joy in exploring the potential of connecting with others, we welcome you. Join our team at the world's largest Hotel group and enjoy various employee benefits.

• Collaborate with the Director of Front Office & Assistant Front Office Manager to maintain seamless daily operations for guest arrivals, in-house stays, and departures.
• Supervise, train, and assess the performance of the Front Office team, ensuring adherence to the hotel's quality and standards.
• Offer support as needed to ensure that Talents consistently deliver optimal services to guests.
• Identify potential issues and devise effective resolutions promptly.

Your Qualifications:

• Holds a Tertiary education degree in Hospitality and Tourism Management.
• Possesses a minimum of 3 years of supervisory experience in a hotel of similar capacity.
• Demonstrates proficiency in language and exceptional customer relations skills.
• Exhibits quick thinking abilities and a proven track record as a problem solver.

Interested candidates please WhatsApp me at 8779 6100 or send in your resume to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Willie Goh | EA Reg No: R2197853

Swift Search Global Pte Ltd | EA No: 18C9495

Job Summary:

• Salary Range: Up $4,200 + AWS + VB
• Working Location: West
• 5 days working day

Job Responsibilities:

• Regularly review cost-out opportunities and ensure prices for goods are in line with relevant market rates, efficiently sourced, and procured in a way that creates the best value for the business.
• Lead accurate demand forecast with sales and marketing by successfully monitoring and communicating forecasts, changes, inventory estimates, supply situations, business risks, opportunities, and mitigation plans.
• Identify and analyze sales trends and influencing variables and incorporate analysis in forecasting & inventory planning.
• Effective relationship building with key suppliers for all food/beverage raw materials, ingredients & packaging to meet business demands
• Work with the Sales and Marketing Team to develop and implement short-term and long-term strategic initiatives that enable the business to meet its growth and profitability objectives
• Collaborate with Finance team to ensure procurement management are aligned with corporate standards.
• Maintain knowledge of Import/Export regulations, compliance with the regulations.

Requirements:

• FMCG industry/ food sourcing/purchasing/ food industrial background is a must
• Experience in Meat and Cheese imports.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Job Responsibilities:

• To handle daily operation of both Bar and F&B outlet.
• Planning of manpower on day to day operation and checking on daily/weekly reservation to minimize on labour cost.
• Ensure staff adhere to grooming standards and in a proper attire requirement.
• Train new hire/Part timer on service standards before operation, and guide them along during operation.
• Conduct performance review with staff and provide feedback to guide and improve staff performance towards achieving excellent customer service.
• Handle feedbacks/complaints from guest and report feedback to F&B Manager and recommend any solution to better handle the issue.
• To ensure sufficient supplies required for F&B department and ensure equipments are well kept and keep tract of OE par stock with the assistant of banquet personnel.
• Ensure the cleanliness of restaurant and event room at all times.
• Conduct daily briefing and roll calls , updating of any events/VIPs etc.
• Co-ordinate,organize,prepare all administration support and assist in execution of any special events/promotions.
• Assist in preparation and distribution of any new promotion and work with relevant department to update collaterals.

• To make up the guest rooms daily in accordance to hotel service standard.
• To ensure all assigned rooms are cleaned by end of each shift.
• To clean, tidy and maintain your floor pantry at all times.
• To report any damage of furniture, carpet, fixtures and electrical equipments to Supervisor.
• To perform other duties as assigned
• Singaporeans only.
• Relevant experience in Housekeeping/Hotel industry preferred.
• Able to work independently & a good team player.
• Be willing to work on shifts, weekends and public holidays.

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 31 March 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Main Duties and Key Responsibilities:

• Responsible for assisting the Executive Chef in operating multi-facility food production operations.
• Supervises the kitchen staff and ensure that they perform their jobs as expected of them.
• Responsible for maintaining adequate supply of materials required in the production of food.
• Prepares and controls food usage in order to minimize waste.
• Co-ordinates with F&B service personnel to ensure that a high standard of service is offered to the members.
• Maintains sanitation and cleanliness standards in the kitchen area that meet or exceed the NEA requirements.
• Prepares and revises menus as and when necessary.
• Assists in cooking when the situation warrants.
• Performs opening and closing duties as specifies.

Requirements:

• Should possess at least N/O Levels with at least 3 years of relevant working experience.
• Should possess basic computer skills.

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

The General Worker (Maintenance) at Hotel Miramar plays a vital role in maintaining the facility's upkeep and ensuring a safe and comfortable environment for guests and staff. This position involves a diverse range of maintenance tasks and general duties across various areas of the hotel.

We're looking for someone who is eager to work and likes to keep things in order.

Key Responsibilities:

1. Perform routine maintenance tasks such as plumbing, electrical repairs, carpentry work, painting, and general handyman duties.

2. Conduct regular inspections of the premises to identify any maintenance issues or safety hazards.

3. Respond promptly to maintenance requests from guests and staff, and efficiently resolve issues to minimize disruption.

4. Assist in the installation and repair of fixtures, fittings, and equipment throughout the hotel.

5. Maintain cleanliness and organization in work areas and storage spaces.

6. Support the Maintenance team in implementing preventive maintenance programs and initiatives.

7. Handle basic landscaping and gardening tasks, including lawn care and outdoor area maintenance.

8. Assist with moving furniture, equipment, and supplies as needed.

9. Adhere to all safety regulations, procedures, and protocols while performing maintenance tasks.

10. Collaborate with other departments to ensure seamless coordination and execution of maintenance activities.

11. Maintain accurate records of maintenance work performed, inventory levels, and equipment inspections.

12. Participate in training programs to enhance skills and knowledge related to maintenance procedures and techniques.

Qualifications:

- Proven experience in maintenance or handyman roles, preferably within a hotel or similar environment.

- Strong knowledge of basic maintenance techniques and procedures, including plumbing, electrical, carpentry, and painting.

- Ability to troubleshoot and solve problems independently.

- Excellent communication and interpersonal skills.

- Physical stamina and dexterity to perform tasks requiring lifting, bending, and prolonged standing.

- Attention to detail and a commitment to delivering high-quality workmanship.

- Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

We want to hear from you! Interested candidates are invited to email your updated resume by 31 March 2024.

Walk-In

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 9:00 AM and 6:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Job Description & Requirements

• To greet and escort arriving/departing guests to/from their accommodations.
• To retrieve and transport guests’ luggage with care.
• To organize and store luggage when required.
• To answer calls for service, examples: for taxi, delivery of newspapers, keeping and holding luggage for guests.
• Any other ad-hoc duties as assigned.
• 6 days work week.
• Preferably 2 years of experience in similar capacity.
• A good team player and be able to relate to different levels of people.
• Able to work overtime, on weekends & public holidays when required.
• Singaporeans are welcome to apply.

Walk-IN

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 9:00 AM and 6:00 PM. Find us at room #02-25.

Interested candidates are invited to email their resume by 31 March 2024. We regret that only shortlisted candidates will be notified.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Job Description:

Assist Restaurant Manager and be responsible and accountable for all restaurant activities

Ensure all activities are consistent with and supportive of the restaurant’s business plan

Ensures all team members are performing their job responsibilities

Job Requirements:

The candidate must possess at least 1 year of relevant experience.

Strong Customer service and problem-solving skills

Able to commit shift work, weekends, and public

Team player with excellent interpersonal and communication skills.

A Dreamworks Company Pte Ltd (21C0430) | (R22111719)

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description :

• To perform check-in and out duties
• To handle guest's requests and feedbacks in a professionally in accordance to the Hotel's operating standards
• To manage guest requests and enquiries professionally
• To perform cashiering duties and check all guest's bills before presentation to guest upon checking out
• To assist in the incoming calls efficiently and to connect to the respective guests or department
• To assist on the wake up calls
• To ensure effective communication via daily briefings
• To work closely with other departments and co-workers as part of our team
• To fulfill any other duties assigned to him/her

Requirements:

• Singaporeans only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Minimum GCE 'O' Level or equivalent
• Knowledge in Opera PMS is preferred
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 31 March 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description:

• Responsible for the daily food preparations and duties assigned to meet the set standard and qualities for WESTERN cuisines served in our Hotel Coffee House / Hotel Restaurant.
• To manage cleanliness, wastage and cost control well.
• To implement new menu ideas & festive menus for our buffets.
• Report directly to Executive Chef.
• Any other ad-hoc duties as assigned.

Requirements:

• Singaporeans only.
• Possess relevant professional qualifications.
• At least 2 years of experience in similar capacity.
• Able to work independently & a good team player.
• 5 days work week.
• Good interpersonal and communication skills
• Be willing to work on shifts, weekends and public holidays.

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 31 March 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Responsibilities:

• Oversee daily operations of the front-of-house team, ensuring exceptional guest service.
• Train and mentor staff in customer service excellence and operational procedures.
• Manage scheduling, resolve conflicts, and maintain high team morale.
• Enforce hygiene and safety standards across all service areas.
• Collaborate with management to enhance service quality and efficiency.
• Handle escalated guest inquiries and ensure satisfactory resolutions.

Requirements:

• Proven experience in a leadership role within hospitality or F&B.
• Strong leadership, communication, and organizational skills.
• Knowledge of food safety regulations and customer service best practices.
• Ability to inspire and lead a team in a fast-paced environment.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

Chinese Cai Fan Looking for someone with following characters:

1) Willing to learn

2) Independent

3) Good team player

4) Sense of responsibility

Job scope:

Marinating and preparing of meat and veggies.

Prepare cooked food for customers.

general cleaning of equipment and work area.

Salary from 2800 SGD.

interested, please contact via email:

[email protected]

Job Description & Requirements

Responsibilities:

• Recruit, select, train, assign, schedule, coach, counsel and discipline employees
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
• Analyze process workflow, employee and space requirements and equipment layout; implement changes
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Run a safe, injury/accident free workplace
• Responsible for all aspects of vehicle and heavy equipment rentals
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
• Manage relationships with key operations vendors
• Track vendor pricing, rebates and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
• Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations

Kitchen Chef require by eating house , expreience in local cooked food.

Knowiedge beverages , indian food , seafood will be ab adventage.

work indepenance , hard working and can start work immedialy .

Hi,

We are hiring a general manager for our group of restaurants

Requirements:

-At least 10 years experience in Fnb Industry

-At least 5 years of experience in a General Manager capacity

-Experience with pre - opening is a must

-Experience negotiating trade deals with beverage and food suppliers

-Fluent in English

-Competent in Microsoft office including excel

-Experience in managing multiple outlets

-Able to work with management to come up with strategies to meet KPI

-Experience in overseas expansion is a plus

-Able to relocate if required

-Able to work with key industry stakeholders to negotiate for agreements inline with company KPI

-Track record of strategizing, executing and evaluating marketing campaigns

-Experience working with chefs in the industry for collborations and pop up events

Hi,

We are hiring a Head Chef for our new Restaurant

Requirements:

-Experience with Franco Asian Cuisine is a must

-Experience working with Sichuan spices is a must

-Basic knowledge in beverage construction is required

-At least 5 years experience as a head chef

-Well versed in both Western and Asian cuisine

-Experience in calibrating josper grill

-Experience in working with wood fire

-Able to train new staff and lead the kitchen to high standards

-Able to work on weekend and holidays

-Able to relocate and travel when required

-Experience in pre opening setup

-Experience in reaching an agreement with beverage suppliers and food suppliers

-Creative mindset and able to come up with new seasonal menu

-Able to work with an extensive range of fresh produce from all around the world

Supervise employees to help ensure efficiency and productivity.

Perform administrative tasks under the guidance of the supervisor, such as documenting procedures and creating guidelines.

Assist the supervisor in hiring new personnel by reviewing applications and performing initial meetings with candidates.

Participate in company training seminars in order to help the company move forward.

Train new hires on the job once they’ve completed initial training with the supervisor.

Bring any employee concerns to the supervisor in order to ensure company morale.

Job Descriptions

• Taking Leadership role in kitchen operations, including food preparation, cooking, and cleanup
• Maintain control of the kitchen and equipments to ensure efficiency
• Plan menus, generating new dishes according to trends and seasonal ingredients
• Make sure that all staff adhere to food safety and hygiene regulations to keep kitchen clean
• Inspect raw and cooked food to guaranty quality + handle monthly inventory
• Collaborate with the owner to aline kitchen operations with the overarching goals of the cafe
• Recruit and train chefs and kitchen staff
• Be open to growing a Start-up Cafe with the owners and building a family environment
• Culinary Training + Food Hygiene Certification a must
• Positive attitude, Patient and enjoys a fun environment

Job Requirements

• 3 years of culinary experience

Benefits

• 7 days annual leaves/ medical insurance

Working hours

• 6 days work（10am to 7pm）

Job Description

• Oversee and supervise the staff, ensure all standards and requirements are met
• Uphold service standards for the restaurant – greetings, up sell, friendliness, etc
• Work closely and cooperate with all service team to ensure proper delivery of good customer service
• To ensure food preparation and presentation are done as per Company’s standard
• Plan and propose ordering of restaurant supplies
• Ensure all clean and dried utensils and chopsticks are collected from Stewarding and stock up at all side-stations
• Ensure beverages prepared by the Kitchen are ready and of the right quality
• Ensure overall cleanliness in the restaurant
• Any other duties as assigned by your superior

Job Requirement

• Minimum 1 years of relevant supervisory experience
• Proficient in written and verbal Mandarin & English
• F&B Knowledge and safety
• Passionate and energetic individual who is a good team player
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills

• Food preparation according to specific standards
• Prepare sufficient ingredients for operation use
• Maintain the cleanliness of the kitchen, cooking area, kitchen equipment/kitchenware
• Follow food and beverage safety and hygiene policies and procedures.
• Undertake any other duties and responsibilities as may be assigned by your superiors from time to time.

Requirements:
• Able to speak and understand Chinese for Chinese Restaurant
• Highly motivated and willing to learn
• Good physical condition and endurance

• Must be able to prepare high quality traditional and authentic South Indian & Bangladeshi food.
• Must be able to produce very high volume amounts of food.
• Should have the knowledge about properties and usage of herbs and spices in food preparation, and to cook dishes in the traditional way as how it has always been prepared.
• You will be in-charge of monitoring and maintaining an exhaustive inventory record and show costings according to company procedures.
• In-charge of menu planning and execution.
• A deep understanding of authentic South Indian & Bengali food preparation.
• Capacity to work under pressure during an extremely busy period.
• Must have knowledge and be able to produce very high volumes of food with quick turnarounds.
• Min. must have 7-8 years knowledge/experience of South Indian and Bengali food preparation and food menus.
• Must be able to work night shift, weekends and public holidays.

Brief description of the Restaurant

Gustavo Burrata Joy is a casual and hearty Italian restaurant nestled in the vibrant Katong area of Singapore. Since our establishment in 2021, we have been dedicated to serving authentic Italian cuisine in a warm and welcoming atmosphere. With a seating capacity of 36, we take pride in providing excellent customer service to both regular patrons and newcomers alike.

Job Descriptions

• Welcome and assist guests with a friendly demeanor
• Take and process customer orders accurately
• Manage reservations and ensure smooth seating arrangements
• Provide excellent customer service and address inquiries or concerns
• Work collaboratively with the team to create a positive dining environment
• Maintain cleanliness and organization in the dining area
• Handle cash transactions and process payments accurately
• Adhere to restaurant policies and procedures

Job Requirements

• Good verbal communication skills
• Ability to work effectively in a team
• Reliability and maturity in approaching work tasks
• Prior experience in an Italian restaurant is a plus

Benefit

• Competitive salary
• Staff meals provided
• Opportunities for growth and advancement
• Positive and inclusive work environment

Working hours

• 5.5 days per week
• 44 hours per week
• Split shifts
• Sundays to Thursdays, with the last order taken at 9 pm, facilitating an early end to work

Highlights

Location: Outram Road (Dhoby Ghaut / Havelock MRT)

Salary: Up to $5500

5 days work week, weekend depending on needs basis

Benefits: 13 month salary AWS, performance bonus

Job Summary

Head Chef manages and responsible for the Kitchen and Stewarding operations. The Head Chef ensures the food comes out of the kitchen in a timely manner, quality of the food, following all food safety regulations, creating new food entrees, and coordinating the entire kitchen. He/She controls the budget and ensures the quality of the kitchen and stewarding operations. He/She ensures that the problems that arise are rectified in a positive and professional manner. The Head Chef also oversees and supervise all kitchen and stewarding staff.

Key Responsibilities

Manage Kitchen & Stewarding operations

• Lead the development and implementation of operations strategies and plans for the Kitchen and Stewarding department
• Develop and review operating procedures and service standards for Kitchen and Stewarding operations
• Oversee Kitchen and Stewarding operations to ensure adherence to organisational standards and procedures
• Oversee partnerships and quality of outsourced services
• Manage asset and inventory control
• Ensure proper equipment maintenance and operations
• Lead knowledge management to facilitate Kitchen and Stewarding operations

Drive service and operational excellence

• Lead the development and evaluation of service recovery strategies for addressing service gaps
• Lead improvement initiatives and service innovation to enhance service quality and operational efficiency
• Evaluate industry best practices and new technology applications for organisation's adoption
• Ensure the serving of quality and consistent culinary dishes and on schedule
• Develop menu offerings
• Interact with guests to gather feedback on service quality
• Manage quality controls and approve all foods before they leave the kitchen

Budget & Cost Management

• Lead yearly budget forecasting processes for the department
• Manage departmental budgets to ensure proper utilisation and accounting of resources
• Forecast supply needs and estimate costs
• Determine and manage food inventory needs, stocking and ordering
• Manage cost control and stock of food
• Coordinate with procurement department with market list in sourcing of raw food items

Manage Operational Risks

• Review compliance management on organisational guidelines and legal regulations required for Kitchen and Stewarding operations
• Develop crisis management, business continuity and recovery plans for the Kitchen and Stewarding department
• Ensure that the food servicing facility meets all necessary standards and regulations such as sanitary and safety guidelines
• Ensure all chefs obtained mandatory certification on food hygiene and/or food safety courses

Team & Report Management

• Lead the management of staff performance to achieve department goals
• Mentor, coach and guide the teams
• Oversee the implementation of capability development plans for staff
• Managing and working closely with other chefs at all levels.
• Present Kitchen & Stewarding reports and recommendations for management update and decision-making

What it Takes

• Diploma in Culinary & Catering Management or equivalent
• Possess Food Hygiene Officer certification
• Minimum 12 years of relevant working experience with 8 years of management experience
• Passion for food and hands-on experiences
• Able to work independently, under pressure and deliver quality work
• Able to work on weekends and/or public holidays

Key Competencies

• Proficiency in Local, Western Cuisine, Banquet cooking
• Knowledge of the food industry and trends
• Budgeting skills to cost management
• Able to create new menu items
• Proficiency in Microsoft Office in Word, Excel and Outlook
• Strong communications and written skills
• Strong leadership skills
• Team player qualities
• Attention to details

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]

Talents@Work Pte Ltd (21C0501)

Joshua (R22107946)

*We regret to inform that only shortlisted candidate will be notified. Thank you

JOB SUMMARY

The Corporate Director of E-Commerce & Digital Marketing is responsible for setting and driving the strategic direction of the digital practice within Capella Hotel Group, with a focus on enhancing the guest experience on the online digital platforms. This role will lead the development of innovative digital channel initiatives to drive all online booking performance and guest loyalty, while synchronizing global efforts across brand, communications, revenue and distribution strategies.

THE ROLE

- Develop the group’s strategic direction into digitisation and personalisation, with goal of driving direct revenue performance and guest loyalty to our hotels.

- Identify and evaluate evolving customer expectations and industry trends and integrate into the group’s digitisation strategies.

- Build understanding of the Capella and Patina guest profiles; feeding into the development of the group’s CRM approach, influencing cross functional adoption of guest personalisation strategies to improve guest loyalty.

- Manage Capella and Patina Brand website’s enhancement lifecycle.

- Responsible for overall financial performance of our group’s digital channels

- Oversee group’s digital commercial marketing activities with hotels and affiliation partners

- Orchestrate cross functional projects within the group that involves the enhancement digital guest experience

- Create digital platform solutions, leveraging both internal assets and strategic 3rd party partnerships

- Ensuring Capella Hotel Group’s digital presence across multiple markets meets localisation needs and aligned with the group’s brand and communications strategies.

- Oversee hotels’ e-commerce strategy, provide support and guide property Marketing/E-Commerce to build strong performance marketing strategy.

- Groom and build talent pipeline at property level.

- Responsible for driving the following channels’ performance:

• Group’s owned channels
• OTA
• GDS
• Online Commercial/Partnership/Strategic Alliances Marketing
• CRM on owned and third-party partner channels
• Loyalty

TALENT PROFILE

• 10 + years of related experience in travel/digital marketing
• 5 + years of managerial or supervisory experience
• Strong commercial and analytical skills with the ability to drive business performance
• Ability to influence and effectively communicate with multiple senior stakeholders
• Excellent communication and presentation skills
• Proficient in reviewing data and developing actionable insights
• Strong project management leadership and interpersonal capabilities
• Experience in leading vendor relationships
• Experience in marketing in China market
• Prior experience in managing PPC campaigns and using Google Analytics.