Food & Beverage Management Trainee
Full-time
Fresh/Entry Level
1 month ago
As part of Raffles Hotel Singapore’s Leadership Development Programme, the Food and Beverage Management Trainee will gain practical experience and k..
As part of Raffles Hotel Singapore’s Leadership Development Programme, the Food and Beverage Management Trainee will gain practical experience and knowledge through a structured 18-months programme. The programme will involve a rotation across various restaurant concepts and supporting departments, which will be customised based on operations’ and trainee’s expectations and requirements. To complement their learning and assimilation into a leadership role, the management trainee may be involved in special projects as assigned by F&B leaders, and mentored by a senior leader of the hotel.
Primary Responsibilities
Food and Beverage Service
- Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
- Is always well presented and adheres to hotel’s grooming standard.
- Greets and farewells guests and colleagues in a friendly and courteous manner.
- Assists colleagues and guests efficiently and in a professional manner.
- Takes responsibility for residents’ and guest belongings in the restaurant or bars.
- Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
- Undertakes F&B special projects as directed by F&B leaders and/or mentor.
Provide a leading and consistent guest experience
- Promotes sales through direct guests’ contact.
- Constantly obtains guest feedback during operation ensuring guest satisfaction.
- Handles minor complaints and reports to the managers for proper follow up.
- Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
- Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.
Management and Leadership
- Is a role model for the Food & Beverage Associates.
- Proactive, innovative with in depth Food & Beverage and market knowledge.
- Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
- Provides a high level of Safety and Security for guests and colleagues.
- Checks daily opening and closing duties.
Training, learning and development of the team
- Completes all components of the Raffles Leadership Development programme.
- Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
- Assists in recording and submitting monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
- Guides the departmental orientation for new hires.
- Ensures that colleagues are aware of hotel rules and regulations.
- Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
Other Responsibilities
- Performs any other duties that may be assigned by the manager.
- Ensures NEA rules and regulations are met and achieve.
- Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Contributes to the hotel’s Corporate Social Responsibility efforts
- Performs any other duties and responsibilities that may be assigned.
Official account of Jobstore.
