Total 1,496 F&B / Tourism / Hospitality job vacancies in D22 Jurong, Jurong Island, Tuas

Job Summary

The Senior Sales Manager is responsible for managing all sales activities pertaining to leisure sales accounts (ie wholesales, travel agents, Consortia) and markets. The individual acts as the point of contact for leisure market accounts and clients, highly contributing to business generation, ensuring that all direct sales activities aligns with the Sales strategies and that both individual and hotel’s quotas and goals are met to maximise profit generation.

The Role

SALES ACTIVITIES

• Manages all leisure markets, both of local and overseas accounts
• Be involved in the planning and setting of sales goals for each leisure target market
• Proactively identify, qualify, and solicit new business to achieve personal and hotelrevenue goals by building network and relationships with higher-profile clientele to generate sales leads, optimizing potential revenue for the company
• Develop relationships within target market community to strengthen and expand customer base for sales opportunities
• Perform competitive analysis on competitor’s strengths and weaknesses to implement sales projects to gain higher market shares
• Ensure sales activities focus on all facilities including Food and Beverage, Catering,Spa, inclusive of all experiences
• Prospect new leisure businesses through phone solicitation, on-site sales calls, conducing site-visits, trade and luxury travel shows etc
• Develop an action plan that will address the accounts needs and demands and must be reviewed with the Director of Travel Industry Sales and Director of Sales & Marketing on a quarterly basis. This includes tactical plan of action and development of other key accounts
• Assist in achieving the annual operating budget to meet and exceed budget expectations. Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the property owner and the hotel
• Schedule meetings with potential clients and coordinate business deals that seek to promote the hotel and its services
• Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information
• Represent the customer needs to the rest of the hotel, and constantly identify and communicate potential new revenue opportunities to the Director of Sales and Director of Sales & Marketing
• Develop strong community relations.
• Network in the local market, in the industry and professional organizations.
• Participate in tourism and entertainment networks.
• Ensure departmental participation in community service events to build teamwork and enhance community relationships

Talent Profile

• Bachelor in Business/Sales & Marketing or equivalent
• Minimum 5 years of experience in luxury hotels
• Strong analytical skills to develop and review reports (including Revenue Management) and determine other opportunities and ways to increase business levels.
• Systems knowledge (S&C Opera Cloud) and software knowledge (Microsoft Office, etc.)

Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
• Communicate pertinent guest information to designated departments/personnel
• Pass on requests in a timely and accurate manner to appropriate colleagues
• Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
• Enter all sales booking and group contracts on a timely basis
• Create and maintains reservation records by date of arrivals
• Prepare letters of confirmation
• Process cancellations and modifications and promptly
• Process and monitor advance deposits/prepayment on reservations

Talent Profile:

1. Strong customer service skills
2. Strong verbal and written communication skills
3. Willing to work a flexible schedule including weekends
4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities

Position Overview

The Food and Beverage Captain is responsible to recommend guest our restaurants food and drink offering and delivery excellent guest service standards. The role requires an individual with outgoing personality who strives to provide our guests with the highest customer service, while ensuring procedures and protocols are fully followed. Attention to detail will be crucial to ensure that our guests have an exceptional experience which will see them returning again and again.

The Role

• Order taking and menu description
• Up-selling products based on your extensive product knowledge
• Building and maintaining relationships with guests
• Maintaining guest satisfaction levels by being proactive in service operations

Talent Profile

1. Possess WSQ Food Safety Certificate

Position Overview

As a host, you will be responsible for managing the reservations efficiently and have excellent communication skills. The role requires an individual with outgoing personality who strives to provide our guests with the highest customer service while building a strong repertoire of guests for the restaurant.

The Role

• Managing reservations through phone and email, ensuring restaurants are confirmed
• Responding to guest enquiries and requests
• Communicating guest information to the team (special requests, occasions) to personalize guests' experience
• Request guests for their dining feedback and communicate feedback to the manager
• Ensure each guest is warmly welcomed
• Welcome guests by name and escort them to the designated seats
• Ensure each guest gets a fond farewell before they leave
• Assist in building and maintaining a strong guest profile database

Talent Profile

1. Minimum 1 year of service in formal restaurant as guest relations

Position Overview

Based in The Living Room, the role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. He/she is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.

The Role

• Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
• Accommodate and expedite all requests in congenial manner
• Collect guest preferences for all guests that have not already been collected by reservation and from the pre-calls from the Living Room
• Handle guest complaints by following the procedures and ensuring complete guest satisfaction
• Maintain all equipment at the Living Room to ensure they are in good working order
• Executing Resort Programmes
• Promote positive relations with all individuals who come in contact
• Maintain confidentiality of all guest information and pertinent hotel data
• Work cohesively with other departments and co-workers as part of a team
• Analyse and resolve problems while exercising good judgment
• Be an ambassador to the Hotel at all times, in and outside of one's workplace

Talent Profile

• Diploma in Hospitality Management
• Excellent communication skills
• Minimum of 2 years’ experience working in a luxury brand hotel
• Excellent judgment, attention to detail and ability to handle confidential information

Position Overview

The Manor Culturist is responsible for providing personalized service and assistance to guests staying in the Manors at Capella Singapore. From coordinating arrivals and departures to arranging special requests and ensuring guest satisfaction. The Manor Culturist plays a crucial role in creating a perfect curated stay for the guests.

The Role

• Coordinate guest arrivals and departures, including luggage, and facilitating check-in/check-out processes
• Provide personalized assistance and recommendations to guests throughout their stay, including dining reservations, transportation arrangements and activities booking
• Anticipate and fulfill guest needs and preferences, ensuring their comfort and satisfaction at all times
• Maintain communication with guests before, during and after their stay to address any requests or concerns
• Collaborate with housekeeping and maintenance teams to ensure manors are clean, well-maintained and stocked with amenities
• Handle special requests and arrangements for guest, including in-manor dining, chef services and special occasions etc
• Ensure compliance with hotel policies and procedures, including safety and security protocols
• Provide feedback and insights to management to enhance guest experiences and improve service standards
• All other Capella Culturists related duties when Manors are not sold

Talent Profile

• Diploma in Hospitality related courses and above
• Experience in butler role in luxury hotels/resorts
• Having a driving license is an advantage

Chinese Restaurant group

Description:

• Plan and check duty roaster
• Pepare and apply LEAVE matters
• Pepare payroll for approval
• Implement new policies
• Other HR related administration works such as LOA, work application etc.

Requirement

• Good knowledge of MS office applications
• Good Knowledge of HRMS application.
• Good Knowledge of Singapore Employment ACT.
• HR Experience in F&B or Retail industries at least 2 year.

Work Area:

• Jurong Port Road.
• 5 day week. SAT/SUN/PH no work
• 7am - 4pm.

This is a Prata shop and we are looking for chef who can assist us in preparing kitchen mis en place and before the service starts.

Daily job scope involves,

1. Flipping and cooking prata
2. Side dishes
3. All gorengs

Salary includes daily 3 meals and there is lodging included.

Will be good if you have past experience.

Position Overview

The Doorman plays a vital role in creating a positive impression for guests and ensuring their comfort and safety during their stay at Capella Singapore. Responsible for welcoming guests, fond farewell of guests, opening doors, assisting with transportation, assisting with luggage, valet parking and maintaining order at the entrance/hotel curbside. The Doorman embodies hospitality and professionalism.

The Role

• Welcome guests upon arrival and departure with a warm and courteous greeting.
• Open doors and assist guests with entering and exiting the hotel.
• Assisting guest with unloading and loading of luggage
• Assisting guests with transportation arrangements, including hailing taxis or coordinating private hire vehicles.
• Monitor the curbside and ensure order
• Provide directions and ushering of guests to their desired venue.
• Handle guest inquiries and requests promptly and professionally
• Maintain cleanliness of the curbside
• Collaborate with other hotel staffs to ensure seamless guest experience
• Assist with valet parking if required
• Any other ad hoc tasks as assigned by front of house managers

Talent Profile

• Minimum Secondary education
• Experience in doorman or bell desk operations
• Ability to exude a welcoming demeanor
• Must be in good physical condition as job requires lifting and moving of heavy/bulky items
• Strong communication and interpersonal skills
• Able to maintain a high level of composure in a busy environment
• Having a vehicle driving license

Job Overview

The Security Officer is responsible for protecting Hotel premises, assets and personnel. The individual is expected to detect and deter potential threats and duties include performing access control, conducting security screening, attending to enquiries from stakeholders, patrolling and guarding premises, as well as managing incidents and emergencies.

The Role

• Attend to enquiries from visitors
• Manage key presses
• Conduct security screening of visitors, property or vehicle
• Authorise and facilitate access to premises
• Regulate crowd and traffic in private property
• Conduct security patrols in premises
• Guard premises
• Handling of suspicious persons/vehicles
• Note and report irregularities
• Assist authorities in law enforcement
• Provide quick response to incidents and emergencies
• Request for assistance within guarded premise in the event of emergencies
• Assist in evacuation in the event of emergencies

Talent Profile

• Have a valid Singapore security license
• Required to work in rotating shifts

Position Overview

Prepare and serve alcoholic/non-alcoholic beverages orders to guest in a courteous and efficient manner.

The Role

A. Prepare Beverages

• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the Bar
• Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list
• Prepare a variety of alcoholic and non-alcoholic beverages
• Maintain drinkware and beverage equipment needed for beverage preparation
• Provide guest with an enjoyable experience
• Address guests' queries on different types of beverages
• Recommend alcoholic and non-alcoholic beverages and food pairings to guests
• Review and update menus and wine lists.

Talent Profile

1. 2 years' experience as a Bartender
2. Possess WSQ food hygiene certification
3. Ability to do customized drinks

Position Overview

The Assistant Catering Sales & Conference Service Manager performs key functions of selling, servicing events and customer service, bookings of all types of catering business from various sources of leads and administration. The individual is the point of contact for all center users, coordinating events of all types from start to finish while keeping the customers and operation in mind by maximizing space.

The Role

Sales Activities

• Maximize sales and upselling/cross-selling opportunities through soliciting new catering accounts and maintaining relationship with existing accounts
• Conduct site inspections
• Prepare and present sales contract to clients for Catering & Social Events
• Execution of Group Contracts
• Collaborate and communicate with relevant departments to meet guests’ requirements
• Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery
• Booking of function spaces, follow up on room attrition and timeline for rooming lists
• Timely and accuracy preparation of Group Resumes, Banquet Event Orders, Internal Reports and Billing
• Meet or exceed individual and group catering and conference services target set by the management

Talent Profile

1. Diploma in Hospitality Management
2. Minimum of 1 years' experience working in the same capacity for an upscale hotel

Position Overview

The Spa Attendant is responsible for maintaining the cleanliness and hygiene of the spa and gym premises, keeping the lounge, locker room and other guest areas neat, sanitized and well stocked with amenities. He/she is also responsible for opening and closing of the facilities, greeting and orientating guests while providing personal guest service.

The Role
A. Deliver Service Excellence

1. Assist reception staff with greeting and welcoming of guests, serve refreshment, attend to guests and relay information to spa therapists.
2. Assist to provide guests' tour of spa are and lounges to new or prospective clients and introduce the services and facilities offered.
3. Assisting Therapists when needed in preparing treatment rooms by ensuring that all supplies and equipment are available and laid out according to procedure.

B. Deliver Operation Excellence

1. Restocking of all lounges supplies and lockers' amenities, linen and operational needs for the spa and the fitness/gym studio.
2. Handle laundry duties such as receiving, storing neatly all linen - keeping them well folded.
3. Prepare and clean the bath for bathing rituals.
4. Preparing flowers for trays and various areas (reception, toilets, vanities, wet area, lounges).

C. Manage Hygiene and Safety Standards

1. Prepare and distribute fresh sheets and towels in treatment rooms, changing & grooming areas, and wet facilities.
2. Ensure proper and prompt disposal of any wasted material, disposables, etc. in the spa common areas.
3. Check and change regularly the candles for the burners. Keeping the burners clean.

Talent Profile

1. Have good knowledge of the spa industry
2. Detail-oriented with the ability to multi-task
3. Available to work on public holidays and weekends
4. Previous experience in a luxury spa environment or similar customer service field is desirable

Position Overview

The driver will be responsible to provide point to point transfer for hotel guest upon request in the best way to represent Capella’s service standards.

The Role

A. Point to point transfer

1. Check for daily limousine transfers and assignments

2. Perform pre-trip checks on hotel vehicles (engine oil, tyre pressure, petrol levels etc)

3. Maintain the cleanliness of the vehicle (both exterior and interior)

4. When unassigned, driver shall be stationed at the hotel entrance to assist with valet duties

5. Ensure guests / items are shuttled in a safe manner

B. Maintain guest experience

1. Approach every guest in a friendly, enthusiastic, courteous tone and manner, with an emphasis on personalized service

2. Constantly update knowledge of places of interest and popular destinations

Talent Profile

1. Possess a Class 3 driving license

2. Maintain a clean driving record

3. Excellent communication and guest relations skills

4. Excellent knowledge of local roads and terrain

5. Ability to drive all speed shifts of vehicles, vans, limousines.

Position Overview

The Front Office Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processesrl all payments according to established hotel requirements, answers calls at the front desk and alerting hotel staff of VIP arrivals.

The Role

1. Attend to guests needs in a calm and courteous manner
2. Handle guests’ inquiries and provide prompt responses and assistance
3. Promote positive relations with all individuals who come in contact
4. Maintain confidentiality of all guest information and pertinent hotel data
5. Work cohesively with other departments and co-workers as part of a team
6. Analyze and resolve problems while exercising good judgment
7. Be an ambassador to the Hotel at all times, in and outside of one's workplace

Talent Profile

1. Prior experience as Receptionist

• Monitor daily food preparation
• Resolves issues in a tactful way.
• Assist in bi-monthly stock take and ensure quality and account for each delivered item
• Mentor kitchen team on maintaining recipe, cooking and preparation procedures & standards
• Perform routine inspection and evaluation of work station; including food presentation, quality, food hygiene, kitchen cleanliness and safety
• Conduct orientation, training for new trainees
• Adhere to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned
• Able to work night shift and split shift
• Able to do OT on weekends and public holiday

Requirements

• Minimum 3 years of relevant experience in F&B industry
• Have good product knowledge on food items
• Candidate must possess basic computer knowledge and strict sense of hygiene and safety standards
• Excellent organizational skills and communication skills
• Must be able to work night shift and split shift
• Must be able to work extra hours or weekend if needed.

Assist in the preparation and cooking of various dishes under the guidance of the Head Chef or senior kitchen staff.

Follow recipes and presentation specifications.

Measure and prepare ingredients according to recipe specifications.

Maintain a clean and organized work area, including kitchen equipment and utensils.

Assist in receiving and storing deliveries of food and supplies.

Ensure food safety and hygiene standards are strictly followed.

Assist in the setup and breakdown of kitchen stations.

Collaborate with the kitchen team to ensure smooth kitchen operations.

Participate in training sessions and staff meetings as required.

• Oversee the daily operations of the food and beverage department, ensuring all services meet the established standards of quality and efficiency.
• Develop and implement training programs for all food and beverage staff to enhance their skills and ensure compliance with health and safety regulations.
• Manage inventory control, including ordering supplies, conducting regular stock takes, and minimizing waste to ensure cost-effectiveness.
• Coordinate with the kitchen staff to develop menus, considering customer preferences, seasonal availability of ingredients, and current culinary trends.
• Handle customer complaints and feedback professionally and tactfully, taking immediate action to resolve any issues and improve the dining experience.
• Prepare and manage the budget for the food and beverage department, including forecasting and planning for future needs or expansions.
• Schedule staff shifts, considering peak meal times and special events, to ensure adequate coverage and efficient service.
• Negotiate contracts with vendors and suppliers to secure the best prices and quality for food, beverages, and other necessary supplies.

Duties and Responsibilities

 Undertake menu planning

 Oversee and participate in the preparation and cooking and serving of main meals, snacks, cakes, etc. in accordance with specified menus.

 Determine quantities to be cooked and size of portions to be served, taking into account diets to meet medical, ethnic and personal needs.

 Check quantity and quality of stock received and notify suppliers of deficiencies.

 Oversee washing and cleaning of floors, crockery, utensils, work surfaces and other kitchens equipment to ensure that the necessary hygiene and health and safety standards are maintained in the kitchen and dining room as appropriate.

 Ensure that the appropriate clothing, including head wear, is worn at all times in accordance with the health guidelines.

 Co-operate fully with the statutory inspections and implement recommendation as appropriate.

 Supervise other the Kitchen Staff Team on shift and undertake performance appraisal

 To undertake such other duties as may be assigned from time to time.

Qualification and competences

 Certificate in food production from a recognized institution

 Food handler’s certificate.

 Experience of 3 years working in a kitchen providing meals for large numbers

 Ability to prepare and serve well-presented and attractive meals to individual requirements.

 A positive attitude and commitment to providing nutritious meals and offer a range of choices including to those with specific dietary requirements.

 The ability to form positive relationships with colleagues.

 Knowledge of prevailing regulations on Hygiene.

Assistant Cook duties and responsibilities

The primary duty of an Assistant Cook is to assist the Cook in the day-to-day operations of the kitchen. Their main duties include

· Assisting the Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients

· Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

· Washing, disinfecting and properly storing cooking and kitchen utensils and equipment

· Buying, weighing and storing ingredients and food supplies

· Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

· Managing inventory, unloading supplies and organising the storeroom

Assistant Cook skills and qualifications

A successful Assistant Cook candidate will have various prerequisite skills and qualifications needed to perform duties effectively. These qualifications include:

· Experience in kitchen operations

· In-depth understanding of food health and safety regulations

· Exceptional time management and organisational skills

· Excellent verbal communication skills

· Exceptional physical stamina and strength

· Ability to work as part of a team

· Thoroughness and attention to detail

Assistant Cook experience requirements

Assistant Cooks have no specific work experience requirements. However, employers prefer candidates who have worked with a cook or have experience in a kitchen-related role. Applicants who have worked in restaurants, commercial kitchens, catering agencies and hotels are ideal for this role. Candidates can also receive valuable experience through volunteering. The ideal candidate should have a good understanding of the protocols and procedures of the food service industry, including health and safety standards. Candidates can receive experience through formal trainings and internships.

Able to cook Local Dishes

Commit to the shifts given

Prepare and cook a variety of dishes serving the dishes

In the right order while also ensuring health, hygiene and safety standards are followed

Making sure utensils and work areas are kept clean and ready for the next shifts to take over

Key Responsibilities:

1. Marketing Support

• Support Marketing Director in planning and executing marketing campaigns to promote 3rd party brands in retail supermarkets.

• Coordinate marketing initiatives and promotional activities for 3rd party brand partners.

• Develop advertising materials for POSM, digital and social media channels.

• Assist in creating sales support materials and retail in-store promotions.

• Assist in coordinating marketing events such as roadshows and promoter sampling.

• Collaborate with functional teams like procurement, sales and finance to ensure smooth development and launch of new products.

2. QB Ecommerce Site & Retail Marketing for Showroom

• Contribute to developing marketing strategies for driving foot traffic and sales in retail showroom.

• Support the marketing team in the implementation of showroom-specific marketing campaigns to attract customers and enhance the retail experience.

• Assist in overseeing retail merchandising efforts for optimal product display and sales.

• Drive and implement commercial plans across owned QB Ecommerce site including selecting right mix of products, forecast and setting thematic promos to achieve sales target.

3. Marketing Apps Maintenance

• Support marketing team to maintain and update mobile apps

• Collaborate with UX/UI designers to enhance user interfaces and overall user experience.

Qualifications:

• Diploma/Degree in Business/Marketing.

• At least 3 years of Retail Marketing or FMCG marketing experience

• Understanding of E-commerce and social media is a must-have.

Behavioral Attributes:

▪ Team player with ability to work independently.

▪ Detail-oriented and organized

Responsibilities:

• Picking and packing items for dispatch
• Processing inbound and outbound shipments (e.g. sorting, loading and unloading goods).
• Receiving, unpacking, arranging and storing goods.
• Checking stock for damage and wear, reporting faults and discrepancies to relevant parties, and marking and labelling stock.
• Managing inventory, offloading shipments, preparing orders and operating machinery.
• Performing an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock.
• Receiving, unpacking, arranging and storing goods.
• Performing the duties and discharging the responsibilities as may from time to time be assigned to you by the Company.

Requirements:

• Warehousing experienced preferred
• Proficient in English and Chinese
• Self-motivated with a results-driven approach
• 5.5 days/week
• Able to handle -20 degree cold room environment

Responsibilities:

• Picking and packing items for dispatch
• Processing inbound and outbound shipments (e.g. sorting, loading and unloading goods).
• Receiving, unpacking, arranging and storing goods.
• Checking stock for damage and wear, reporting faults and discrepancies to relevant parties, and marking and labelling stock.
• Managing inventory, offloading shipments, preparing orders and operating machinery.
• Performing an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock.
• Receiving, unpacking, arranging and storing goods.
• Performing the duties and discharging the responsibilities as may from time to time be assigned to you by the Company.

Requirements:

• Warehousing experienced preferred
• Proficient in English and Chinese
• Self-motivated with a results-driven approach
• 5.5 days/week
• Able to handle -20 degree cold room environment

Job Description:

• Answering customer inquiries, and following up with customers about their order status
• Creating and processing orders in a timely manner, sales quotation, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction
• Performing data entry and updating databases
• Developing and maintaining filing systems
• Assisting in phone calls and correspondence
• Booking meetings and events
• Managing the front desk, greeting clients and attending to office visitors
• Scheduling appointments and preparing documents for meetings
• Organising and sorting corporate mail, parcels and deliveries to and from employees
• Maintaining and managing inventory.
• Keeping stock of office and pantry supplies and making orders to make sure they are always in supply
• Handling administrative duties for the company and its executives and management teams.
• Ad-Hoc Related Task maybe assigned

Job Requirement:

• At least 1 years Admin Executive experience
• Analytical, organizational, and communication skills
• Team player, meticulous, details-oriented
• Ability to multitask, prioritize, and manage time efficiently