Total 1,378 F&B / Tourism / Hospitality job vacancies in Novotel Living Singapore Orchard

The Araya experience is a tapestry woven from our Chilean South Pacific heritage and personal experiences. Authenticity lies at the heart of everything we offer on our plates, from the ingredients we have chosen from our native South America, to the fine produce and poignant influences from our time in Japan, Europe and beyond.

Every dish whispers tales of all that we hold dear, from cherished flavours of home, to the discovery of new tastes and cultures from our travels. We hope that your Araya experience will inspire warm memories and your own personal journey of culinary discovery.

Job Description

As a Captain for a fine dining restaurant, you are responsible for assisting the Restaurant Manager in the day-to-day functions of the restaurant. You would also be responsible for providing excellent customer service to guests. This includes greeting guests, taking their orders, delivering food and drinks, and ensuring that their needs are met throughout their meal. Captains in fine dining restaurants must have excellent communication and interpersonal skills, as well as the ability to work under pressure and meet high standards of customer service.

Responsibilities:

Leadership and People Management:

• Be proactive and responsible for own duties and assist others where required

Service Excellence:

• Opening and closing of restaurant
• Taking and fulfilling customers’ orders
• Cleaning and clearing tables
• Proper handling of the POS system
• Other side duties
• Comply with operational service standards
• Assist in organization and maintenance of inventory and storage
• Comply and practice food safety based on food hygiene standards
• Possess sufficient products & service knowledge to be able to communicate and represent the brand
• Uphold and maintain high standards of personal hygiene

Risk Management :

• Work in line with the restaurant’s risk aversion programme
• Assist in health and hygiene audits as well as safety checks

Requirements:

• Team players who is able to perform in a fast-paced working environment.
• Must possess a positive attitude and be dedicated to providing excellent customer service.
• Someone who demonstrates proactive behaviour and takes responsibility for their work.
• Adaptable to constant change and handle multiple tasks simultaneously.
• Someone who is presentable and maintain the standards of the company’s uniform guidelines.
• Individual who is self-motivated and a keen learner.

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join our team as our Cook in InterContinental Singapore Robertson Quay. You’ll have ambition, talent and obviously, some key skills. Reporting to the Executive Chef, we’re looking for someone who:

• has a minimum 1 year experience in a similar capacity in the hotel industry
• is willing to go the “Extra Mile” in order to exceed guests’ expectation
• is a great team player and contributes to the success of Kitchen Department through ensuring the smooth operations of the department
• is able to work on a rotating roster

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Birthday Off
• Learning and Development Opportunities
• Medical Benefit
• Dental/ Optical/ Health Screening Benefit
• Insurance Coverage
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

JOB SUMMARY

Patrol the hotel as part of an overall security function, checking all areas while continuously maintaining a discreet and diplomatic presence that ensures the protection of guests, associates and hotel assets. Control and monitor access to Back Of The House areas and associates’ entrance. Input data, monitor and operate the CCTV and alarm system, if required.

DUTIES AND RESPONSIBILITIES

• Patrol all areas of the hotel noting, recording and informing the management of all potential problems or hazards.
• Circulate amongst guests and patrons monitoring all matters pertaining to federal or state legislations as well as Marriott’s standard and local operating procedures, recording any violations.
• Keep the MOD, Assistant Director and Director of Loss Prevention informed of all incidents occurring within the hotel via properly structured written reports.
• Ensure that when required, undesirables are tactfully and effectively handled without interruptions to hotel operations or concerns to guests. They are to be approached and questioned in a non-aggressive manner. If in the event that additional assistance is needed, backup is to be called. Only to be used as a last resort and after consultation with the Director of Loss Prevention or in his absence, the Manager on Duty or a member of the Executive Committee, are to notify police to control or rectify the situation.
• To monitor and control access to Back Of The House areas by screening all visitors and associates when required.
• To issue or retrieve hotel keys / swipe cards and record their movements on a timely basis.
• Exercise the department’s system in an effective manner to log factual and concise reports including:

- Security incident report.

- Associates accident report.

- Guest incident report.

- Undesirables report.

- Visitor log.

- Associates casual locker log.

- Key issue / retrieval log.

- Maintenance work orders.

- Public areas cleaning requests.

• Participate as a member of the Hotel Emergency Respond Team in a manner and responsibility, specified in the Emergency Respond Procedures.
• To attend training in First Aid, Emergency and Fire Safety Procedures in order to effectively perform the various tasks and duties.
• Comply with all security procedures in conjunction with the local operating procedures, noting and reporting those who are in violation.
• Liaise with other departments in ways and actions that ensure an awareness of each departmental functions building on mutual understanding and respect, which would result in continual and effective security awareness.
• Immediately report all defects identified, maintenance work order.
• When appropriate, during heavy guest activities assist associates with their duties except duties of a specialized nature.
• Perform any reasonable request made by any manager or supervisor if not life threatening or illegal in nature.
• Ensure that health and safety requirements in the workplace are observed, enforced and maintained.
• Be conversant with the operating hours of the hotel, its outlets and facilities available for guest enjoyment and use appropriate opportunities to “sell” the hotel to prospective guests.
• To ensure and follow established procedures and compliance as per LSOP guidelines.
• Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Minimum in Nitec of Security Management
• At least 1 year of relevant experience in handling Security
• A valid Security Officer license
• Responsible & attention to details
• Hospitable & service oriented
• A great team player
• Able to start work within short notice period

The Palawan @ Sentosa is the Shangri-La Group’s first lifestyle and entertainment precinct on Sentosa Island in Singapore. Designed for visitors to explore, play and bond, the iconic beach playground will be home to several new-to-Singapore leisure activities such as gamified electric go-karting and a floating aqua park. Enjoy unique dining experiences at a terraced beach club, a family beach club and gourmet food trucks poised to provide delicious fare along with the perfect setting for friends and families to relish island vibes.

We are looking for Food and Beverage Assistant Manager (Beach Club):

As the Food and Beverage Assistant Manager (Beach Club), we rely on you to:

• Support the Beach Club Manager in daily operation
• Manages Beach Club operations experiences
• To assist in maximising the performance of outlet
• Provide solutions to solve recurring issues in outlet
• Set and maintain service standards
• Train and mentor staff whenever appropriate

We are looking for someone who:

• Has a passion for Food & Beverage
• Enjoys interacting with people
• Must have experience working in a Food & Beverage environment
• Leads by example
• Creative with an eye for detail
• Upholds professional values, ethics, and integrity at all times
• Willing to work shifts

If you are the right person, what are you waiting for? Click the apply button now and be part of the pioneering team!

We are looking for a dedicated individual to join us as a Commis Chef to join our vibrant kitchen team.

This brand is unlike most traditional Indian restaurants present in Singapore today with various components of modern and contemporary focus in the food preparation techniques and global quality produce to be sourced and used in the construction of its many dishes.

Responsibilities:

· Assist and follow instruction by Sous Chefs to perform job task

· Follow the tasks assigned by Sous Chef and complete it within time frame

· Prepare required ingredients and sauces

· Ensure the highest standards and consistent quality in the daily preparation

· Adhere to recipes and stock management

· Practice proper inventory management

· Maintain a high standard of cleanliness and sanitation in and around all culinary work areas

Requirements:

· Certificate in Culinary, preferred

· Minimum 1 year experience in the culinary field

· Good communication skills with positive, interpersonal skills

· A team player with a good sense of job responsibility and a keen eye for details

1. CHECK-IN

Welcome guests upon their arrival with greetings and assigned rooms

Confirm with guest on their length of stay, special requests, room rate, room type, number of rooms and mode of payment and/or deposit upon arrival.

Register guests collecting necessary information (ie: Contact details, Date of Birth, Passport or Identification card details)

Explain hotel facilities and amenities to guest

Upsell additional facilities and services, when appropriate.

Arrange for the Bellhop’s services to assists with guest’s luggage and room guest when necessary.

2. CHECK-OUT

Confirms with the guests on the name, room number and mode of payment upon checking out and assists with settlement.

Checks with the guests on any consumption from the mini bar and confirms with the Housekeeping staff.

Arrange for the Bellhop’s services to assists with guest’s luggage when necessary.

Arrange for taxis upon the request by the guests.

Attends to billing enquiries if required.

3. CASH FLOAT

Ensures that the amount of cash float is checked and tallied daily after shift handover.

4. NIGHT DUTIES

Ensure room rate reflected tallies with correspondence

Prepares and print necessary reports (Arrival / HSKP Status / Rate / Breakfast)

Ensure settlement of all 3rd Party TA accounts on a daily basis.

Ensure settlement of Long Term Guest bills on a monthly basis.

Ensure necessary discount or adjustment for Long Term Guests are applied

Bring forward all No-Show bookings in accordance to hotel guidelines.

No Show reservations are to be highlighted to Room Reservations Team.

Ensure to send message reminder to guest with High Balance/Credit Limit.

5. CLOSING SHIFT

Reconciles Cashier totals with the Opera Cashier Shift Closing for Cash Payment, Credit Card and E-Payment.

Ensure necessary supporting documents and vouchers are submitted.

Ensure that cashier closure tallies before submission to Finance AR Team.

6. OTHERS

Performs allocation of rooms based on guest reservation preferences on daily basis.

Ensure weekly stock order when stock par reach minimum.

Ensure daily task completed and/or otherwise handover to the next shift.

Respond to telephone and in-person inquiries in a timely and professional manner.

Performs any other duties as may be assigned from time to time by Management.

• Supervises and inspect cleaning of guestrooms, service areas, corridors, back of house and public areas as assigned. Ensure high standard of cleanliness is maintained in accordance to hotel expected standard.
• Assists in the training and directing of housekeeping attendants. Work with them in preparing rooms and public area as needed to meet schedule or as a process of their training.
• Co-ordinate with Front Office on room availabilities
• Performs duties of other housekeeping supervisors in their absence.
• Assists in accidents or emergencies. Informs Assistant Housekeeper/Executive Housekeeper of any accident so that an Accident Report can be raised.
• Initiates and liaises with the Executive Housekeeper on rooms to be blocked for thorough cleaning and supervises the programmed closely.
• Performs any other duties as may be assigned from time to time by Management.

The position is responsible in maintaining the cleanliness and quality of all food and beverage, kitchen equipment and kitchen area. This will allows all guests to enjoy a safe and wonderful dining experience with kitchen hygiene standards being met.

Primary Responsibilities  

Maintains The Cleanliness And Quality Of F&B And Kitchen Operation Equipment

• Efficiency of work in washing dishes and kitchen equipment.
• Takes ownership of all OE, kitchen and hotel equipment.
• Soaking of OE weekly.

Maintains The Cleanliness And Safety Of The Kitchen

• Maintains kitchen floor to be clean and dry at all times.
• Efficiency of work in cleanliness and safety – dish washer machine.
• Sanitation of all OE is critical according to the kitchen’s hygiene standard.

Works As Part Of The Culinary (Stewarding Team)

• Positive work attitude.
• Team player.
• Good personal hygiene practice.
• Be part of the recycle team.
• Offers support when situation require.
• Competency in the yearly internal and external hygiene audit (departmental goal).

Involvement In Wider Job Function Relationships

• To be active in learning to enhance personal skill and industry knowledge.
• Follows Hotel and Departmental guidelines.
• Understands emergency procedure and health and safety requirement.
• Maintains collaborative working relationships between colleague and supervisor / manager.
• Performs any other duties and responsibilities that may be assigned.

About the job

Reporting to the IKEA Restaurant Manager and Team Leaders, you support the daily operations of IKEA Tampines Restaurant by providing excellent customer services and housekeeping in the work area.

Your assignment

• You adhere to existing operating procedures and ensure high levels of Quality, Service and Cleanliness (Q.S.C.) in your work area.
• You provide customers with a clean dining environment by cleaning the areas and tables and clearing of food wastage
• You render accurate cash registry of sales transactions when required.
• You check for stock inventory and ensure accuracy of stock inventories
• You take customers order in the Q and serve them the food
• You ensure conformance to Food Safety and Hygiene practices, actively practice First-In-First-Out (FIFO) in all products to ensure proper rotation of freshness and quality in the area of food preparation
• You execute store operations and do your part to ensure operations are in line with the Functional Commercial Review Standards

Your profile

• You are a team-player, customer-service oriented and enjoying working in a fast-paced Food & Beverages environment
• You are comfortable to handle basic food preparation, maintain cleanliness of the restaurant and work area and cover cashiering duties.
• You are physically fit to with stand prolong hours of standing in view of the business needs.
• High level of personal grooming and hygiene are to be maintained at all times.
• You are able to commit to working on weekends and public holidays, inclusive of both AM & PM shifts

The position is responsible for ensuring the ongoing impeccable cleanliness and organisation of public spaces and facilities in accordance with established standards of the hotel. He/she needs to maintain the impeccable cleanliness in his/her area of responsibility as per hotel standards related to the nightly deep cleaning by outside companies as per contractual agreement in public spaces and back-of-house areas.

Primary Responsibilities

Supervises The Daily Housekeeping Operations For Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP events.
• Monitors the smooth operations of public area team by ensuring all tasks are completed in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of public area operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.
• Possesses good knowledge with cleaning techniques and use of necessary equipment to perform deep cleaning around the public areas.

• Communicates verbally and in writing to the morning manager all relevant occurrences or problems encountered related to the hotel’s or the department’s function.

Provides An Experience That Meets Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Supervision Of The Housekeeping Team

• Leads the Public Area Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He/she will focus on the well-being, safety, training and development needs of colleagues.
• Plans for a 24-hours shift coverage of the Public Area team and is able to personally cover any role or duty in their absence.
• Oversees the provision of cleaning supplies, cleaning equipment, linen and chemicals.

Involvement As A Member Of The Housekeeping And Hotel Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Undertakes any reasonable tasks and secondary duties as assigned by the Housekeeping Manager.
• Performs any other duties and responsibilities that may be assigned.

The Housekeeping Attendant (Rooms) is responsible for the immaculate upkeep and cleanliness of all the suites and work areas in their assigned sections.

Primary Responsibilities

Upkeeping the Comfort and cleanliness of suites

• Promotes a positive and inviting image of Raffles Hotel Singapore by ensuring all suites and assigned sections are immaculately clean and comfortable.
• Ensures smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

Creates a welcoming room experience that meets residents’ expectations

• Ensures residents receive the experience as detailed in brand SOP, Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Upholds flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Observes and anticipates resident’s needs in a discreet and non-intrusive manner, offering prompt, efficient and personalised service to our residents.
• Ensures observed preferences of residents are communicated with the Assistant Manager for follow up and recording in guest profile.
• Reports and hands over lost and found articles to the Housekeeping office immediately.

Involvement as a member of both the Housekeeping and Hotel Team  

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Shows care for assigned work areas by organising and maintaining the pantries and work areas in pristine condition throughout and at the end of shift. Ensures that all equipment used is clean and kept in good working condition at all times.
• Ability to organise own work flow to ensure completion of all assigned duties before the end of shift.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Adheres to Work Safety and Health (WSH) policies and procedures.
• Undertakes and performs any additional duties as assigned by Managers.
• Attends and contributes to colleague meeting and any other related activities.

The Spa Concierge is responsible for the management of appointment bookings, data collection, consolidate reports and generate sales opportunities through a variety of techniques.  This position is expected to maintain guests’ confidentiality and adhere to the PDPA (Personal Data Protection Act) policy.

Primary Responsibilities

Sales and guest experience

• Generates appointments from calling list.
• Has full knowledge and understanding of Raffles Spa products, services and extraordinary guest experience.
• Performs pre-consultation for all first time and regular guests.
• Executes sales, service and guest experience initiatives at the Raffles Spa.
• Meets and exceeds assigned goals; guest experience and reputation, sales and service, revenue and productivity.
• Attends scheduled meeting, training, educational sessions.
• Reviews guest feedback daily.
• Escalates any billing or service issues.
• Updates guest profile and treatment redemption record promptly and accurately.
• Adheres to the Code of Business Conduct.

Product Quality and Knowledge of Work

• Maintains complete knowledge of all spa features/services, hours of operation, spa products, current spa promotions and activities.
• Keeps guests updated on currently available promotions and discounts in services offered in Raffles Spa.
• Processes payments from guests for services ordered from Raffles Spa.
• Ensures all information and personal data provided by guests are kept strictly confidential.

Administrative duties and inventory management

• Performs light administrative and clerical duties such as updating guest profile, updating treatment usage in the system, sales report, filing and data entry.
• Assists Director of Raffles Spa in maintaining a good level of spa collaterals and printing materials such as guest profile folder and consultation cards.

General Housekeeping and Maintenance

• Ensures general cleanliness of the reception area, lounge and retail area.
• Ensures diffuser burner is lit at all times at the reception, lounge and retail area.
• Replenishes all writing materials and marketing collaterals at the reception.
• Reports to Director of Raffles Spa on any defects of spa facilities and equipment.

Training

• Attends all training courses deemed necessary, and adheres to training set by Director of Raffles Spa.
• Fulfills all scheduled theory and practical training requirements.

The Spa Therapist is responsible for retailing and delivering a variety of spa and aesthetic products and services such as body treatments, massages, facials, waxing, manicure /pedicure in a safe and professional manner.   The Spa Therapist will maintain the equipment, inventory of products, treatment tools and supplies, acknowledging and responding to relevant guest queries, needs and expectations.

Primary Responsibilities
Product Quality and Knowledge of Work

• Delivers outstanding body/face treatments consistently in accordance to service standards.
• Performs professional technical pre-consultation, to recommend suitable treatments in accordance to the guest’s needs and concerns.
• Provides clear and concise treatment introduction and product benefits to the guest.
• Responsible for recording and updating guest’s profile such as post treatment analysis, product and treatment purchase and any other relevant information, together with the Sales Team, to ensure personalised service and maximise potential sales opportunity.
• Proficient in body/face care product(s) brand knowledge, body/face care expertise, knowledge of both professional and retail products.
• Well-versed in general anatomy & physiology/ skin knowledge such as skin structure and common skin diseases.
• Strong knowledge in professional product, retail product and treatment knowledge to drive treatment-product link selling.

Retail Sales

• Maintains long-term relationship with guest, shows genuine care and concern for their needs through relevant link-selling and effective home care advice after each treatment.
• Able to upsell treatments and perform home-care product retail during post treatment.

Training

• Attends all training courses deemed necessary and adhere to training set by the Director of Raffles Spa.
• Fulfills all scheduled theory and practical training requirements.

General Housekeeping and Maintenance

• Maintains all spa treatment rooms in accordance to the Health and Safety standards.
• Reports any electrical faults and visibly unsightly defects.
• Discharges professional treatment room setting, care for equipment and maintain overall treatment room sanitation.
• Sets treatment room professionally before and after each treatment, in accordance to standard treatment room setting protocol provided.
• Applies treatment room housekeeping/presentation checklist before and after each treatment.
• Ensures the towel and linen in the treatment room is adequately replenished for the day and stored as per Standard Operating Procedure.
• Ensures general cleanliness of the treatment room, pantry & public area.
• Ensures cleanliness of the preparation room is maintained at all times.

The Mixologist is the backbone of the bar operation. They will lead the outlet’s personality and soul. The Mixologist is to assist the Head Bartender where needed in all aspects of the operation. The Mixologist will supervise team members through proactive, interactive and reactive leadership, allowing each member of the team to feel confident and satisfy our guests during their experience.

Primary Responsibilities

Food & Beverage Service

• Develops plans and prioritises, organises and manages resources in order to accomplish business goals within a specific period.
• Maintains the bar training manual and conduct departmental service training in coordination with the Learning and Development Manager.
• Supports review simulation processes and update evaluation criteria for a smooth operation.
• Interacts with guests and colleagues in a friendly and courteous manner.
• Has extensive knowledge of our food & beverage menus.
• Takes orders and is able to confidently offer different menu options and advice.
• Remembers a guest’s preferences to extend a personalised service.
• Takes guest’s food & beverage orders accurately and assures correct input into the Point of Sale system.
• Ability to anticipate a guest’s needs.
• Verifies guest satisfaction with each table during service.
• Serves food and drinks in a timely and efficient manner.
• Makes sure that all products served are accounted for on the final bill before presenting it.
• Clears tables throughout the guest’s experience in accordance with the hotels standard operating procedure.
• Delivers all checks and reports to the appropriate place according to established standards.
• Adjusts service to suit guests’ requests and personalises any interaction with them.
• Uses a Heartist® approach – making guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect and also the outlet’s values.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Actively engages in upselling and adds value.
• Ensures outlet hygiene is kept to Raffles Hotel Singapore and HACCP standards.

Overseeing Daily Operations and Achieving Targets

• Maintains the quality and consistency of the beverage program and service within the outlet.
• Able to monitor an operating par stock of OS&E and beverage.
• Adheres to outlets recipes in Material Control.
• Ensures that a maintenance equipment checklist is conducted on weekly basis. Liaising with the Engineering and Housekeeping team as necessary.
• Ensures the outlet and related areas are kept to HACCP and hygiene standards.
• Ensures cleanliness and appearance of the outlet and related areas at all times.
• Supports Raffles Hotel Singapore beverage programs through Public Relations, media and industry outreach.

Provide a Leading and Consistent Guest Experience

• Promotes sales through direct guest contact.
• Constantly obtains guest feedback during operation to ensure satisfaction.
• Assists in building a loyal following and return guest database.
• Handles guest complaints and comments competently and swiftly.
• Delivers an exceptional guest experience in accordance with MOQ, Forbes and LQA Standards.
• Maintains levels of confidentiality and guest, colleague, and operator discretion at all times.

Management and Leadership of Outlet

• Displays cultural affinity and shows empathy to all team members.
• Observes a colleague’s individual performance, grooming and punctuality.
• Assists in recruitment and to induct and train new colleagues.
• Supports project management, including research of equipment, materials, supplies and methods. Sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Able to confidently answer all questions and feedback regarding Raffles Hotel Singapore and respective Food and Beverage outlet.
• Makes recommendations to the Management regarding other potential sources of revenue.
• Implements appropriate and effective measures to improve cost control of expenses and labour.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Responsible to arrange training for all colleagues in line with established training requirements.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Assists and guides the departmental orientation of new colleagues.
• Adheres to Raffles Hotel Singapore fire and safety, emergency procedures.
• Follows NEA hygiene rules and regulations are met and achieve.

Temp F&B Assistant

Location: Novena

Duration: 3 months

Salary: $13/hr

Working hours: Any 5 - 6 days in a week, 7am – 3pm / 1pm – 9pm / 7am to 8pm.

Job Scope:

• Serving and clearing of food plates

• Topping up of pantry

• Attending to patient’s request if required

Job requirement:

- Min A Level/ nitec/ Diploma in any field

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

The Housekeeping Administrator is responsible for coordinating Housekeeping department’s back-end operations by ensuring ongoing exchange and follow-up of information and requests between residents and guests, colleagues and other departments. The Housekeeping Coordinator carries the responsibilities of managing FCS, lost and found records and clear documentation at the storage areas along with other administrative duties wherever deemed necessary.

Primary Responsibilities

Responsible for Housekeeping office operations in timely organised fashion

• Ensures seamless coordination in communicating information to relevant sections in accordance with the hotel’s Standard Operating Procedures (SOP).
• Ensures smooth running of the Housekeeping section by performing all tasks in adherence with the code of ethics.
• Receives, records and stores lost and found properties following the established lost and found procedure.
• Ensures accurate update of room status into the Property Management System (PMS) and investigate discrepancy (if any).
• Maintains key control and follows established key control procedure.
• Monitors linen runner activities and productivity.

Creates a welcoming experience that meets residents’ and guests’ expectations

• Upholds flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Prepares amenities for VIP and any special setup required in suites.
• Monitors Royal Service requests and makes sure requests are closed on time as per standards.
• Updates guest’s profile into PMS as per received preferences for future references.
• Monitors “Do Not Disturb” rooms and follows the established procedure.

 Prepares daily operation needs

• Ensures smooth handover of daily activities to next shift.
• Updates bulletin boards with pertinent information.
• Prepares sufficient amount of guest supplies daily prior to the end of shift.
• Assists Assistant Manager with inventories, linen supplies etc.
• Liaises with Engineering with reference to maintenance repairs and out of order rooms.
• Undertakes and manages the Rooms Reconciliation tasks independently.

Involvement as a member of both the Housekeeping and the Hotel Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• Adheres to Work Safety and Health (WSH) policies and procedures.
• Shows care for assigned work areas by organising and maintaining the office and work areas in pristine condition throughout and at the end of shift.
• Ensures that all equipment used is clean and kept in good working condition at all times.
• Organises own work flow to ensure completion of all assigned duties before the end of shift.
• Exercises flexibility and accepts changes with a positive attitude by showing understanding and consideration to the needs of the operations and department.
• Understands the difference in guest hierarchy and different room categories.
• Attends and contributes to colleague meeting and any other related activities.
• Undertakes and performs any additional duties as assigned by Managers.

The Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards.

We are hiring for the following outlets:

• Long Bar
• Raffles Courtyard

Primary Responsibilities

Overseeing Daily Operatoins and Achieving Targets

• Supports Resident Mixologist in providing world-class hospitality and drinks making.
• Ensures operating par stock for OS&E and beverage.
• Adheres to bar Standard Operating Procedures.
• Delivers quality and consistency of all drinks served in accordance with the bar recipe by Raffles Hotel Singapore. 
• Ensures maintenance equipment checklist to be conducted on weekly basis with Engineering and Housekeeping team. 
• Ensures bar/outlet and related areas and outlet hygiene are kept to Raffles Hotel Singapore and HACCP standards.
• Ensures cleanliness and appearance of the bar/outlet and related areas at all times and takes immediate action when required. 
• Attends all Raffles Hotel Singapore or Food & Beverage training platform for all colleagues.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the bar/outlet during all key operation periods.
• Achieves or exceeds outlet’s goal and sales target.
• Delivers personalise guest experience and in accordance to MOQ, Forbes and LQA Standards. 
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleague or operator at all times. 
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Marketing Plan and Revenue Management

• Able to comfortably and confidently answer questions and attend to queries or feedback regarding Raffles Hotel Singapore and bar.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Carries out appropriate and effective measures to improve control of costs, expenses, and labour.

Training, Learning and Development of the Team

• Attends Raffles Hotel Singapore or Food & Beverage training for all colleagues.
• Completes On-the-Job-Trainings and develops new skills and knowledge. 
• Assists and guides the departmental orientation for new colleagues.
• Adheres to Raffles Hotel Singapore fire and safety, emergency procedures and hygiene NEA rules and regulations are met and achieve. 

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• In-Suite Dining / Pool Bar
• Long Bar
• The Grand Lobby

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Responsibilities:

• Exemplify professionalism through proper grooming, conduct, and effective presentation of hotel or serviced residence product and services.
• Engage in day-to-day sales activities, including telemarketing, sales calls, hotel visits, virtual presentations, and entertainment.
• Demonstrate proficiency in the sales process, building rapport, asking open questions, following up, managing expectations, addressing conflicts, overcoming objections, closing deals and obtaining post-feedback.
• Identify and pursue new sales leads and prospects to grow account/ client base.
• Nurture and strengthen relationships with existing clients to foster loyalty.
• Promptly handle leads, inquiries and provide suitable solutions to clients.
• Utilize various company systems and sales tools diligently including property management systems, customer relationship management systems, and booker loyalty.
• Collaborate with the Operations team to ensure exceptional guest experiences.
• Collaborate with Revenue Management team to optimize hotel / serviced residence rates.
• Attend client events and provide assistance as needed.
• Ensure timely responses and communication with clients.
• Gather and provide publicly available market information to stay informed.
• Regularly update superiors and the team on activities and market information.
• Achieve monthly sales targets to meet overall cluster budget.
• Promote and enroll clients in the booker loyalty program.
• Regularly review the account portfolio, analyzing the performance of each account, and presenting action plans to management.
• Adhere to statutory regulations and internal guidelines/ SOPs.
• Follow up with clients whose payments are outstanding and long overdue.
• Participate in adhoc or promotional client and hotel/ serviced residence activities.
• Assume any other assigned duties by superiors diligently and professionally.
• Take on team leader roles for projects and initiatives.

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Work in rotation in room service, lounge, and rooftop bar.
• Collect food from restaurant and serve to guest.
• Mix and serve a wide range of cocktails, mocktails, and beverages with flair, precision, and creativity.
• Maintain a clean and well-organized bar area, restocking supplies, and ensuring all necessary equipment is in perfect working condition.
• Engage guests with a warm and friendly demeanor, understanding their preferences to suggest the perfect beverage that suits their taste and mood.
• Manage beverage inventory, place orders for supplies, and ensure stock levels are optimized, all while adhering to our quality standards and budgetary guidelines.

Job Requirements

• Knowledge and certification in relevant alcohol service would be an added advantage.
• Upbeat and approachable personality that naturally draws guests in, creating an inviting and enjoyable atmosphere.
• Maintain a polished appearance, effortlessly engage with guests, and team member.
• Flexible with rotating shifts and working on weekend and public holidays.
• Good personal hygiene and has high self-discipline in maintaining cleanliness of bar counter and workstations.

Established Hotel Group requires a

Food and Beverage Manager

( $50K to $60K p/a)

The Food and Beverage (F&B) Manager is responsible for overseeing the day-to-day operations of the food and beverage department in a hospitality establishment. The F&B Manager ensures that guests receive high-quality service and that the establishment's revenue goals are met.

The incumbent will be rewarded with excellent welfare and benefits together with an attractive remuneration package which will commensurate with qualifications & experience.

Key Responsibilities:

• Managing the food and beverage department by overseeing the operations of the kitchen, restaurant, bar, and other F&B areas.

• Developing and implementing strategies to meet revenue goals and increase profitability.

• Recruiting, hiring, and training staff members, and conducting performance evaluations.

• Scheduling staff and managing labor costs.

• Ensuring that food and beverage offerings meet or exceed guest expectations.

• Maintaining high levels of cleanliness and sanitation in all F&B areas.

• Developing and implementing policies and procedures for the food and beverage department.

• Developing and maintaining relationships with suppliers and vendors.

• Ensuring that all regulatory requirements related to food and beverage service are met.

• Developing and managing the budget for the F&B department.

• Analyzing sales trends and adjusting offerings as needed.

• Ensuring that all equipment in the F&B department is properly maintained and serviced.

Requirements:

• Bachelor’s degree in hospitality management or related field.

• At least 5 years of experience in F&B management.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Ability to work well under pressure and in a fast-paced environment.

• Strong financial management skills.

• Knowledge of food safety and sanitation regulations.

• Ability to develop and implement effective strategies to increase revenue and profitability.

• Ability to develop and maintain strong relationships with suppliers, vendors, and other stakeholders.

• Proficient in Microsoft Office and other relevant software.

• Must be available to work flexible hours, including evenings, weekends, and holidays.

• Recruiting, training and supervising staff.
• Agreeing and managing budgets.
• Creating staffing rotas.
• Planning menus.
• Ensuring compliance with licensing, hygiene and health and safety legislation.
• Promoting and marketing the business.
• Overseeing stock levels and ordering supplies.
• Handling customer enquiries and complaints.
• Taking reservations.
• Greeting and advising customers.
• Problem solving.
• Preparing and presenting staffing/sales reports.
• Keeping statistical and financial records.
• Assessing and improving profitability.
• Liaising with customers, employees, suppliers, licensing authorities and sales representatives.
• Making improvements to the running of the business and developing the restaurant.

To maximise overall hotel room revenue through the development and implementation of effective inventory and pricing strategies based on future demand, current trends and historical data to drive market share.

KEY RESPONSIBILITIES:

• Drive market share and revenue performance through proper pricing and mix management.
• Daily checks on rate discrepancies and total room revenue and occupancy.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Manage all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rdparty sites, Starlink and the GDS.
• Monitor competitive pricing and understand the impact of relative pricing decisions on property performance.
• Review and analyse data on an ongoing basis. This includes daily reports, arrival checks and reservation pace.
• Communicate to hotel team the strategic vision and objectives on how to drive revenues and improve performance.
• Provide the hotel team with regular updates on hotel performance to include market share and market segments.
• Lead the property’s weekly forecast meetings and contribute to the Daily Operations Meeting.
• Produce accurate forecast on weekly/monthly basis.
• Produce all relevant components of the Budget pertaining to Revenue Management.
• Identify and develop soft participations/promotions and strategies.

• Ensure smooth operation of the hotel’s system and networks which extends to both front office and back office operations, as well as the point of sales system serving food & beverage outlets, call accounting system, FCS Connects and internet communication system for both guest and administration.
• Liaise with vendor on 24 hours maintenance and support services on both hard and software in the event of any system failure.
• Assist IT Manager in organising and conducting training to the user department on all software application used by the hotel
• Resolve any routine operation breakdown in any user department. To relieve I.S. Manager on 24 hour on call support.
• Study and resolve any system problem.
• Coordinate and monitor front office and back office system operations.
• Solve daily system problems, rectify error (seek external assistance if required).
• Monitor system use and ensure security control.
• Coordinate and conduct system training for existing and new associates (users only).
• Ensure regular maintenance schedule for hard and software.
• Ensure procedure for physical security and custody of computer equipment is adhered to.
• Assist the I.S. Manager to devise and implement the Contingency Plan.

Brief description of the Restaurant

In 2005, Suju Masayuki opened a small shop in Karuizawa, which is located in the Nagano prefecture of Japan. Focusing on traditional Japanese food, the brand has now developed into 6 restaurants and stores within Japan, where it introduces the basics of Japanese food culture such as miso and shoyu. Based on painstaking and experienced craftsmanship, we believe that the products present a fruitful collaboration with the ingredients.

The Suju in Singapore began with the hope to introduce this natural Japanese taste to the global customers. We wish you relish your time at our Suju Restaurant.

Job Descriptions

• Ensures a first-in, first-out food rotation system and verifies all food products are properly dated and organized for quality assurance
• Keeps cooking stations stocked, especially before and during the peak operation hours
• Manages food and product ordering by keeping records and minimizes waste
• Works with existing systems to improve waste reduction and manage budgetary concerns
• All food preparation and presentation to ensure quality and restaurant standards
• Ensure strict adherence of food safety, sanitation and hygiene requirements and practices
• Follows and adheres to Company policies, processes, and procedures accordingly
• To attend trainings/meetings as and when required
• Adhoc duties/projects assigned by Supervisor
• Food Hygiene management
• Assist other positions whenever required to meet customer satisfaction
• Any other job related duties requested from senior staff

Job Requirements

• Preferable with 3-5 years of related experience in F&B industry
• Mature and positive attitude.
• Able to commit on weekends and public holidays.
• Must have comprehensive japanese cuisine experiences from Sashimi, Sushi, Sumibi-yaki（Charcoal Grill）, Teppan-yaki, Tempura

Benefit

• Well established brands
• Room for career progression

Working hours

• 5days(50H)
• **(44H+6H OT)
• 10:00~22:00 (2 hours break)