Total 2,992 F&B / Tourism / Hospitality job vacancies in Raffles Place, Central Singapore

The Spa Therapist is responsible for retailing and delivering a variety of spa and aesthetic products and services such as body treatments, massages, facials, waxing, manicure /pedicure in a safe and professional manner.   The Spa Therapist will maintain the equipment, inventory of products, treatment tools and supplies, acknowledging and responding to relevant guest queries, needs and expectations.

Primary Responsibilities
Product Quality and Knowledge of Work

• Delivers outstanding body/face treatments consistently in accordance to service standards.
• Performs professional technical pre-consultation, to recommend suitable treatments in accordance to the guest’s needs and concerns.
• Provides clear and concise treatment introduction and product benefits to the guest.
• Responsible for recording and updating guest’s profile such as post treatment analysis, product and treatment purchase and any other relevant information, together with the Sales Team, to ensure personalised service and maximise potential sales opportunity.
• Proficient in body/face care product(s) brand knowledge, body/face care expertise, knowledge of both professional and retail products.
• Well-versed in general anatomy & physiology/ skin knowledge such as skin structure and common skin diseases.
• Strong knowledge in professional product, retail product and treatment knowledge to drive treatment-product link selling.

Retail Sales

• Maintains long-term relationship with guest, shows genuine care and concern for their needs through relevant link-selling and effective home care advice after each treatment.
• Able to upsell treatments and perform home-care product retail during post treatment.

Training

• Attends all training courses deemed necessary and adhere to training set by the Director of Raffles Spa.
• Fulfills all scheduled theory and practical training requirements.

General Housekeeping and Maintenance

• Maintains all spa treatment rooms in accordance to the Health and Safety standards.
• Reports any electrical faults and visibly unsightly defects.
• Discharges professional treatment room setting, care for equipment and maintain overall treatment room sanitation.
• Sets treatment room professionally before and after each treatment, in accordance to standard treatment room setting protocol provided.
• Applies treatment room housekeeping/presentation checklist before and after each treatment.
• Ensures the towel and linen in the treatment room is adequately replenished for the day and stored as per Standard Operating Procedure.
• Ensures general cleanliness of the treatment room, pantry & public area.
• Ensures cleanliness of the preparation room is maintained at all times.

• Manage the day to day operations of an area in the kitchen e.g. banquet, pastry, cold food & a la carte.
• Distribute work equally to ambassadors.
• Work closely with standard recipes and plate presentation in order to maintain standards of quality in production, presentation & taste.
• Maintain a good relationship with other ambassadors, providing instruction and encouragement as needed.
• Fill store requisition & daily ordering for his/her area of the kitchen.
• Assume the responsibility for cleanliness, sanitation and neatness of the kitchen.
• Ensure proper product storage, food rotation, labeling & following FIFO system.
• Able to handle mise en place & hand over shifts.
• Respond properly in any hotel emergency or safety situation.
• Perform other tasks or projects assigned by hotel management and ambassadors.
• Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations.
• Relate guest comments, positive or negative, to the Executive Chef, making use of the kitchen log book.
• Uphold Kitchen cleanliness and hygiene of your kitchen and follow HACCP program as led by the Hygiene Officer, including physical cleaning of areas as required.
• Disinfect and sanitize cutting boards and worktables constantly during the shift.
• Know and apply ability to operate kitchen equipment safely and properly in the kitchen.
• Report and handle any accident immediately, no matter how minor.
• Respond properly in any hotel emergency or safety situation.
• Provide a courteous and professional service at all times.
• Organise each food service so that it runs efficiently and productively.
• Liaise with Executive Chef and Sous Chef keeping lines of communication open between food and beverage production and service areas of the hotel.
• Coordinate food production and kitchen team to meet food preparation and service requirements.
• Ensure all food produced is in line with kitchen recipes and standards.
• Check all food is stored and handled as per current food health and hygiene regulations.
• Ensure that work area, equipment and section is kept clean at all times, in accordance with current health and hygiene regulations
• Monitor daily kitchen food and product requirements and advise Executive Chef of these well in advance.
• Monitor food preparation and wastage costs control these by following efficient preparation methods and standard recipes.
• Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.
• Do not divulge any Hotel or guest information either during or after employment with the company.
• To ensure all ambassador wear the correct uniform and name badge at all times. Ensuring that they maintain a high standard of personal appearance and hygiene, adhering to the hotel and department grooming standards.
• To ensure that all ambassadors provide a friendly, courteous and professional service at all times.
• To assist in the training of ambassadors, making sure that they have the skills necessary to perform their duties in the most productive way.
• To attend training sessions and meeting as and when required.
• To conduct and/or contribute to regular Hotel and Department Meetings.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required.
• Any other reasonable request as required by Hotel Management.

At KULTO, we bring a slice of the best from Spain to Singapore. Join us as a Restaurant Attendant!

Job Description:

• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries
• Ensure POS system is turned on and functioning properly
• Refill receipt paper if necessary
• Take count of any money in the register
• Sweep, mop, and/or vacuum floors
• Position chairs neatly around tables
• Stock necessary areas with clean glassware and silverware
• Reference reservations list and be aware of any special requests or other notes regarding the upcoming service.
• Properly set tables and maintain silverware
• Ensure the restaurant is fully stocked with supplies such as cutlery, glasses, and condiments.
• Ensure floors are clean and well mopped
• Take out the trash if necessary to ensure restaurant is clean for next shift
• Perform miscellaneous job-related duties as assigned.

Job Requirements:

• Working Hours: 10:00 a.m. to 4:00 p.m.
• Working Days: 6 days a week
• Able to start immediately or within short notice
• Be able to manage tight datelines and be flexible about his/her work requirements/demands
• Be flexible, firm yet friendly and approachable
• Have excellent spoken and written English
• Be willing to learn
• Projects a professional outlook and can-do attitude
• Must be discreet and maintain confidentiality on information that he/she comes across in the course of his/her work

CA Concepts is made up of four exciting restaurants, Kulto, Chicco, Barrio by Kulto, and Cenzo! Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together! Join us as a Restaurant Manager!

Job Description

• Overseeing of the service of the Restaurant.
• Responsible for the smooth running (opening shift & closing shift) of the restaurant.
• Handle guest complaints and feedback to ensure guests satisfaction and continuous improvement in Food Products and services.
• Provide coaching and feedback to staffs.
• Monitor and maintain the operating systems of the outlet.
• Ensure food quality and hygiene standard is maintained.
• Greet and coordinate the seating of guests, and assign guests to tables suitable to the size of each group.
• Recognise the regular guests and highlight to the Chef about the particular guest’s preferences.
• Ensure guests’ requests are not delayed.
• Record and report all food-related complaints to the Chef immediately.
• Ensure team briefings are carried out before each service period.
• Monitor and maintain the operating systems of the outlet.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Handle emergency and difficult situations.
• Adjust any modifications to checks or bills.
• Ensure that all staff in their sections are able to describe the dishes for the evening and any extra dishes (specials) properly and are well groomed, properly attired and efficient.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.
• Develop and implement service-related training programs.
• Perform miscellaneous job-related duties as assigned.

Job Duties

• Ability to communicate in English
• Able to work in a team environment
• Highly Responsible and reliable
• Able to work well under pressure in a fast-paced environment

The Senior Manager, Food & Beverage Operations – South East Asia supports and implements strategic priorities and projects for the region, ensuring disciplined execution thereof, and driving performance of trading hotels.

What will I be doing?
As the Senior Manager, Food & Beverage Operations – South-East Asia, you will be responsible for performing the following tasks to the highest standards:

• Implementing deliverables of strategic priorities and projects for South East Asia, ensuring key stakeholder alignment,
• Being fully acquainted with the brand identities, operating standards, and Food & Beverage (F&B) concepts of each Hilton brand and ensuring these are being followed to drive operational excellence and financial performance of each hotel.
• Analyse trading estate F&B performance and ensure appropriate measures are taken to optimize results.
• Collaborate with Hilton Supply Management to ensure a consistent, reliable supply chain at the quality required and cost mitigation and savings.
• Drive sustainability efforts within hotels in F&B, ensuring tracking and analysis of efforts.
• Support execution of hotel F&B capex projects.
• Guide hotels' F&B marketing and social media efforts and monitor consistent execution.
• Develop and implement guidelines for standard operating procedures to deliver great guest stay and dining experiences and business results.
• Provide operational support to operating hotels to maintain and increase service standards, top line, profitability, and quality improvement with a clear focus on business performance against all metrics.
• Assist new opening hotel teams, with training and implementation of F&B concepts, policies, and service procedures, to ensure optimal F&B performance in all aspects from the onset.
• Instill a culture of team engagement, service quality, creativity, and result focus.
• Assist in increasing team retention and creating a strong talent pipeline within the region
• Support training and development initiatives, partnering with Talent & Leadership Development and HR.
• Establish and maintain strong working relationships with various internal stakeholders and hotel-level leadership to facilitate the achievement of objectives.
• Attend meetings and calls, as required by the role of SEA regional and the APAC F&B leadership team.
• Assist and support APAC F&B and Brand projects and initiatives.

What are we looking for?
A Senior Manager, Food & Beverage Operations – South-East Asia serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A structured, creative, and strong communicator with excellent presentation and planning skills.
• Sound knowledge of F&B operations, and the ability to drive strong performance from a remote position, paired with cultural savviness are essential.
• At least 3 years of supervisory experience with a proven track record on international, multi-cultural levels. Ideally in a corporate hospitality or hotel-level role (e.g. regional F&B development/operations manager, Director of F&B, or Director of Operations).
• Strong analytical skills and creativity to understand, articulate, and execute strategies.
• A passion for people, customer service, and quality with the ability to translate that passion into an engaged, high-performing F&B team and excellent guest experiences across the region.
• Sound business judgment and creative decision-maker, able to influence others to ensure optimal outcomes.
• Good knowledge of F&B trends, marketing, and social media strategies.
• Experience in food/beverage products, design & and concepts, catering, and restaurant management.
• Have a sound knowledge of International and local cuisines with culinary experience in F&B outlets and catering.
• Understand kitchen and restaurant production, service logic, and planning.
• Have a strong interest/exposure in F&B customer service and procedures from restaurants to bars and catering.
• An individual who combines a confident, self-starting, high-performance orientation with a track record that reflects a "can do" attitude.
• Good interpersonal skills to influence, motivate, and energize.
• Excellent presentation skills
• Fluent verbal and written communication skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are recruiting for a leading real estate name listed on the mainboard of Stock Exchange of Singapore. They are a well-established hospitality business which owns and/or operates serviced apartments and hotels in over 60 cities and 18 countries across Asia, Australia, Europe, the Middle East and Africa.

Reporting to the VP, Asset Management, you will primarily be involved in asset planning, annual budget and business plan reviews, Asset Enhancement Initiatives (AEIs) and valuations.

Job Description

• Working with individual property teams and respective Team leads to develop strategies for each asset assigned to optimize profitability and cash flows.
• Carry out monthly owner’s meetings with the property teams in assigned assets.
• Identifying key opportunities for each asset and preparing an action plan for implementation with the property team.
• Reviewing monthly management reports and financial statements.
• Identifying potential AEIs and working on ROI analyses, designer and consultants selection, submission for relevant internal approvals to management of the works to be completed on-time and within budget.
• Reviewing and analyse Annual Operating & CapEx Budgets and submission for relevant approvals.
• Carry out annual valuation exercise for portfolio, including but not limiting to conducting RFP and managing the valuation process.
• Preparing monthly and quarterly reports for the assigned properties covering asset performance, market outlook, major drivers of past and future performance as well as major CapEx.
• Liaise with auditors and other external professional advisors on matters pertaining to the assets.
• Preparing papers to obtain approvals for all major AEIs, Annual Operating & CapEx Budgets and major decisions affecting assigned assets.
• Assist or lead in any other projects as required from time to time

Key Qualification

• A good degree in Real Estate, Hospitality or Finance, additional qualifications like an MBA or CFA will be favorably considered.
• 6 years of experience in an Asset Management / Hospitality role.
• Excellent written and oral communications.
• Structured, methodical and with experience delivering concise, professional and relevant papers.
• Experience conducting feasibility studies and ROCE analyses.

All applications will be treated in the strictest confidence. Personal data provided will be used for recruitment purposes only.

Please apply with your CV in word document format. We regret to inform that only shortlisted candidates will be notified. For other positions related to real estate, please go to https://careers.tri-cap.com.sg/.

EA Licence: 17C8777

​EA Personnel: R1109270

The Duty Manager ensures the smooth day-to-day operations of the Hotel to create memorable hotel experiences for our guests. The Duty Manager solicits feedback from Guests and addresses product and service issues, which encompasses all operational aspects of the hotel and looks after the well-being of our guests. They have 360 environmental awareness, the ability to plan and execute tasks, excellent communication skills, are proactive and resourceful, and are able to work with minimal supervision.

Responsibilites:

• Engage with guests in order to personalise their experience
• Proactively manage the hotel operation in order to prevent product and service shortfalls
• Manage service recovery efficiently and effectively in order to create the opportunity to regain the guest’s trust and belief in us.
• Gather, collate and communicate all relevant information regarding hotel operations, guest incidents and service recovery follow-ups with hotel management
• Ensure that all in-house guest feedback is responded to by way of personal call, meeting or email to address guest issues before departure
• Documentation of hotel risk management reports where appropriate with in-depth in investigation and process recommendations for future prevention and improvement
• Ensure all operational equipment is in full working order; request repairs and maintenance as required in a timely manner
• Continuously monitor, study and evaluate operations, policy and procedures of the hotel and propose necessary improvements to relevant departments in a timely manner
• Develop and maintain close business contact with house and city guest to provide memorable experiences wherever possible
• Ensure all Front Office Associates are groomed in accordance to hotel standard.
• Identify training needs and make appropriate suggestions to improve service
• Overall in-charge of the hotel during the midnight shift in the absence of the senior management and ensure necessary reports are generated during night shift and distributed according to Night Shift Check-list
• Report all unsafe environmental conditions or equipment in the hotel that present a health & safety risk to the Security Duty Manager to ensure guest and associates’ safety.
• Ensure the safety of guests by preventing and responding to emergencies.

Talent Profile:

• Preferred 5 years hotel experience in similar size/level hotel with at least 2 years in a supervisory role
• Demonstrated commitment to teamwork
• Demonstrated ability to plan and manage time
• Excellent English communication skills – spoken, listening and written
• Positive mindset and Pro-active
• Ability to interpret body language and anticipate guest needs
• Ability to lead by example & inspire others
• Ability to work independently

CA Concepts is made up of four exciting restaurants, Kulto, Chicco, Barrio by Kulto, and Cenzo! Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Job Description

• Produce all items relating to the menu to the establishment standards to satisfy customers' expectations.
• Determine production schedules and staff requirements necessary to ensure timely delivery of services.
• Inspect supplies, equipment, and work areas to ensure conformance to establish standard.
• Monitor sanitation practices to ensure that employees follow standards and regulations.
• Ensure all portion controls are strictly adhered to.
• Ensure the highest standard of food production and presentation at all times as per standard of performance manual and recipes.
• Ensure work surfaces, refrigeration, stores are cleaned and sanitised before end of shift.
• Ensure a high standard of personal appearance at all times, including the wearing of the correct protective clothing as laid down in the codes of practice.
• Ensure the kitchen is secure, clean and safe before going off shift.
• Collaborate with other personnel to plan and develop recipes and menus, taking into account such factors as seasonal availability of ingredients and the likely number of customers.
• Supervise and coordinate activities of cooks and workers engaged in food preparation.
• Coordinate planning, budgeting, and purchasing for all the food operations within establishments.
• Perform miscellaneous job-related duties as assigned.

Job Requirement

• Possess good hygiene and personal grooming standards
• Able to work in a fast-paced environment
• Able to work split shifts

CA Concepts is made up of four exciting restaurants, Kulto, Chicco, Barrio by Kulto, and Cenzo! Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Job Description

• Produce all items relating to the menu to the Executive Chef's standards.
• Maintain a high standard of hygiene and health and safety.
• Ensure all equipment failure and hazards are reported to the Executive Chef or another senior member of staff.
• Ensure a strict control on food waste and reporting any waste in the correct procedure.
• Ensure a correct standard of stock rotation, making sure food products are used prior to the best before date.
• Ensure all portion controls are strictly adhered to.
• Ensure the highest standard of food production and presentation at all times as per standard of performance manual and recipes.
• Ensure work surfaces, refrigeration, stores are cleaned and sanitised before end of shift.
• Maintain a close professional working relationship with other members of staff at all times.
• Produce recipes and costing in conjunction with the Executive Chef or another senior member of staff as required, assisting to maintain that monthly profit margins are met.
• Participate in monthly physical stock take of the Restaurant, including but not limited to plates and utensils.
• Perform miscellaneous job-related duties as assigned.

Job Requirement

• Ability to communicate in English
• Able to work in a team environment
• Highly Responsible and reliable
• Able to work well under pressure in a fast-paced environment

Job Description

• Report to the Section Chef and other senior positions.
• Ensure that every job given is executed up to the standard.
• Maintain high standard of hygiene, sanitation and cleanliness in all kitchen areas.
• Preparing the ingredients for senior chef and ensure the prep is up to the standard
• Ensure the product is always consistent as per specifications received by senior chef and always get it checked by senior staff.
• Measuring dish ingredients and portion sizes accurately.
• Dealing with ordering and stock rotation.
• Preparing mis en place sheet for briefing as per instructions by senior chef.
• Minimise food wastage.
• To constantly upgrade culinary skills through training and/or self-study.
• Ad hoc duties as assigned by Superior.
• Comply at all times with the Staff Code of Conduct.
• Seek to ensure at all times that all visitors or guests on our sites have the best experience possible

Requirements

• Minimum 1 year of relevant experience
• Good communications and listening skills
• Experience with kitchen equipment
• Understand basic food hygiene practices and health and safety
• Able to multitask and work efficiently under pressure
• Be punctual and well disciplined
• Able to work evenings, weekends, and holidays

Key Responsibilities:

• Ensure every guest enjoys a consistently exceptional experience from arrival to departure, in line with our commitment to excellence.
• Provide guidance and leadership to our reception team to guarantee the delivery of memorable and flawless hotel experiences.
• Scrutinize and manage the tasks and documentation of reception associates to maintain precision and accuracy in operations.
• Handle responsibilities related to room control and reservation verification, ensuring smooth and efficient guest bookings.
• Play a pivotal role in training and developing new team members to uphold our high service standards

Qualifications:

• Previous experience in a luxury hospitality environment is a plus.
• Strong leadership and communication skills.
• Attention to detail and commitment to delivering outstanding service.
• A passion for creating exceptional guest experiences.

Cenzo is one of many exciting restaurants under CA Concepts: Cenzo, Kulto, Chicco, and Barrio by Kulto. Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Job Description

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Restaurant Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Restaurant Manger immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Ensure that the Waiters and Waitresses in their sections are able to describe the dishes for the evening and any extra dishes (specials) properly and are well groomed, properly attired and efficient.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.
• Assisting the Restaurant Manager in Implementing and developing of training programs.
• Perform miscellaneous job-related duties as assigned.

Job Requirement

• Ability to communicate in English
• Able to work in a team environment
• Highly responsible and reliable
• Able to work well under pressure in a fast-paced environment

Benefit:

• 5 day work week

Cleaner cum Cook
Working days: Monday - Friday
Working Hours: 10am - 6pm | 2pm-6pm Partime
Salary: $1600 |$800 Part Time
Location: Ubi

Responsibilities:
Cleaner

• To sweep and mop floors daily.
• Vacuum classroom floor, mop classroom floor with disinfectant, clean and wash classroom tables, chairs and school equipment and devices.
• Ensure toilets and hand wash basins throughout the centre are stocked toilet paper and hand soap.
• To empty all waste, rubbish and recyclables in the appropriate disposal area.
• Perform any other duties assigned by your superiors.

Cook

• Simple cook for student
• Ensure hygiene of kitchen, wash dishes

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Cenzo is one of four exciting restaurants under CA Concepts: Cenzo, Kulto, Kilo Kitchen, and Barrio by Kulto. Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Job Description

• Take and schedule reservations.
• Greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Restaurant Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Restaurant Manger immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Ensure that the Waiters and Waitresses in their sections are able to describe the dishes for the evening and any extra dishes (specials) properly and are well groomed, properly attired and efficient.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.
• Assisting the Restaurant Manager in Implementing and developing of training programs.
• Perform miscellaneous job-related duties as assigned.

Job Requirement

• Ability to communicate in English
• Able to work in a team environment
• Highly responsible and reliable
• Able to work well under pressure in a fast-paced environment

Cenzo is one of many exciting restaurants under CA Concepts: Cenzo, Kulto, and Barrio by Kulto! Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Some duties include but are not limited to:

• Assisting the Restaurant Manager in implementing and developing of training programs.
• Take and schedule reservations, greet and coordinate the seating of guests.
• Recognise the regular guests and highlight to the Restaurant Manager about the particular guest’s preferences.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take of the Restaurant, including but not limited to glassware, plate and crockery.

Benefit:

• 5 Day Work Week

Job Responsibilities:

• Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction in the Club Lounge.
• Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
• Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
• Handling cashiering duties and food and beverage services.
• Attends to guests with regards to general inquires, request and complaints.
• Assist in VIP check in.
• Provides support to both Rooms and Guest Management in the area of supporting arrival and departure activities for Pacific Club Guests
• To anticipate and exceed guest expectations especially in the area of delivering the arrival and departure experience of our guests.
• Extensively collect and gather all feedbacks from guests.
• Preparation of welcome letters, registration card and key holders for arrival guests.
• Maintain and update guest history/profile consistently according to standards set.
• To provide support to Hotel Security Management in being vigilant of the hotel, our guests and associates’ security and safety, especially in floors pertaining to the Pacific Club.
• Perform any other duties as assigned by Superior.

Talent Profile:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Good communication and interpersonal skills
• Enjoys interacting with guests and working in a fast paced environment
• Candidate must be able to work rotationary shifts, weekends and holidays

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Prepare and serve alcoholic, non-alcoholic beverages and food to customers.
• Provide excellent service to customers by taking food and drink orders, serving them, and presenting and closing checks.
• Maintain a clean and tidy work area, ensuring that all equipment, utensils and glassware are sanitized and stored properly
• Takeover and handover of shift duties
• Attend daily roll calls / briefings and follow up with any necessary follow ups.
• Check all bills before presenting to guests and bid farewell.
• To perform any other duties that may be assigned by the Management

CA Concepts is made up of four exciting restaurants, Kulto, Chicco, Barrio by Kulto, and Cenzo! Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Job Description

• Take and schedule reservations
• Greet and coordinate the seating of guests
• Recognise the regular guests and highlight to the Restaurant Manager about the particular guest’s preferences
• Ensure guests’ requests are not delayed during the operations of in the Restaurant
• Record and report all guests’ complaints to the Restaurant Manger immediately
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries
• Assisting the Restaurant Manager in Implementing and developing of training programs
• Perform miscellaneous job-related duties as assigned

Job Responsibilities

• Developing new menu items and working together with the management team to identify possible opportunities
• Conducting product presentation, food tasting and gather feedbacks to further improve the taste of the products
• To do food costing and SOP of the recipes
• Training the operational team on the preparation of the products and doing trial runs
• Working closely with inter-departments on the launch of new or improved recipes
• Looking out for new trends and consumer requirements in the market
• Involve in continuous improvement of existing products, in term of quality or costing
• Performing ad-hoc duties assigned by the management

Job Requirements

• Recognised culinary qualification or similar discipline
• At least 8 years of relevant experience in restaurant / hotel / food manufacturing industry
• Experience in different cuisines
• Ability to deliver expertise and best in class knowledge of ingredients, formulations and food processing techniques
• Familiar with SFA Food regulation
• Passionate about food product development
• Creative in food preparation and presentation
• Meticulous with good organisational skills
• Team player with good interpersonal skills

As a Food & Beverage Service Ambassador in one of the hotel's food & beverage outlets, you will be responsible for the following:

Responsibilities

• Handle food and beverage orders and serving guests.
• Provide great service to all guests.
• Anticipate guests' needs and have a keen eye to details.
• Assist preparation and setting up restaurant for food service, maintain tables, clear and reset tables.
• Ensure all available amenities and utensils are properly stocked and "ready" prior to service.
• Answering guests' enquiries.
• To perform other related duties as required by the outlet manager.

Requirements

• GCE O / N level or NITEC Certification of any discipline and/or WSQ certification
• Good interpersonal and customer services skills.
• Willing to work on rotating shifts, weekends and public holidays.
• Previous Food & Beverage experience in a similar environment will be an added advantage but not necessary
• Customer oriented with a pleasant disposition.

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 10 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

*Terms & Conditions Apply.

We regret that only shortlisted applicants will be notified.

CA Concepts is made up of four exciting restaurants, Kulto, Chicco, Barrio by Kulto, and Cenzo! Interested applicants will be placed at one of the four locations. We are looking for passionate, loyal people who have F&B experience and are also able to work under pressure within a team of international professionals. Join our team and we’ll be able to strive towards success together!

Job Description

• Produce all items relating to the menu to the establishment standards to satisfy customers' expectations.
• Maintain a high standard of hygiene and health and safety.
• Ensure all equipment failure and hazards are reported to the Head Chef or another senior member of staff.
• Ensure a strict control on food waste and reporting any waste in the correct procedure.
• Ensure a correct standard of stock rotation, making sure food products are used prior to the best before date.
• Ensure all portion controls are strictly adhered to.
• Ensure the highest standard of food production and presentation at all times as per standard of performance manual and recipes.
• Ensure work surfaces, refrigeration, stores are cleaned and sanitised before end of shift.
• Ensure a high standard of personal appearance at all times, including the wearing of the correct protective clothing as laid down in the codes of practice.
• Ensure a close professional working relationship with other members of staff at all times.
• Ensure the kitchen is secure, clean and safe before going off shift.
• Produce recipes and costing in conjunction with the Head Chef as required, assisting to maintain that monthly profit margins are met.
• Attend all team briefs as required.
• Participate in monthly physical stock take of the Restaurant, including but not limited to plates and utensils.

Job Requirement

• Possess good hygiene and personal grooming standards
• Able to work in a fast-paced environment
• Able to work split shifts

Responsibilities:

• Handle all event enquiries according to standard procedures.
• Plan and coordinate the event effectively with the clients.
• Managing daily operation and maintain quality standard.
• Monitoring inventory and cost control.
• Provide excellent customer service.
• Send all correspondence to clients regarding events, such as proposals, confirmation or agreement letter, amendments, etc.
• Assist restaurant operation whenever it requires.

Requirement:

• Diploma or experienced (1-2 years of experience) in the hotel, F&B, event management or related professional area.
• Able to adapt to a diverse and fast-paced environment.
• Possess excellent interpersonal and communication skills.
• Hands on and able to handle events independently without constant supervision.
• Able to provide solutions to challenges that may arise.

1) Supervise subordinate staff and assist the Security Manager and Assistant Security

Manager in the daily security operation.

2) Supervision of all Security Officers in the Department. Plan and organize security Coverage for Special Functions and Daily Operations.

3) Surveillance of all hotel staff to ensure they abide by the Hotel’s House Rules.

4) Conduct investigations and put-up reports for any cases.

5) Maintain and operate Carpark system.

6) Ensure accountability and tracking of all Lost & Found Properties.

7) Attend all Departmental meetings and in-house training sessions.

8) Prepare and maintain Daily Attendance Record.

9) Deployment and supervision of Security Officers(s).

10) Report to the relevant departments regarding defects or problem area.

11) Inspect and ensure that all Fire Exit and locking device are in good working condition.

12) Lead the Company Emergency Response Team (CERT).

13) Inspect and maintain all fire fighting equipment. Render first aid to injured Persons as and when need arises.

14) Maintain the First Aid box and ensure Sufficient supplies.

15) Put up Daily Security Report.

16) Ensure that there is smooth flow of traffic at the carpark and ensure cars do not park haphazardly.

17) Attend to minor breakdown calls at the carpark and to rectify minor defects at the carpark machines.

18) Assist in maintaining the guest room door locks and safes

19) Monitoring of CCTVs

The Raffles Service Executive delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries.

The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the standards.

Primary Responsibilities

Delivers Friendly and Professional Service

• Handles guest comments competently and swiftly.
• Maintains level of confidentiality and discretion of the guest, colleagues at all times.
• Ensures guests receive the experience as detailed in Brand Standard Operating Procedures (BSOPs), Raffles Hotel Singapore Local Standard Operating Procedures (LSOPs) as well as Forbes 5 star/Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Close cooperation with Raffles Butlers team.
• Ensures smooth operation of the department by attending to incoming calls, fax and emails that are pertaining to room and F&B reservations or general enquiries.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Ensures service standards and individual performances are aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Provides Experience that Exceeds Guest Expectations

• Is well versed with the preference of guest’s and provides all guests with the consistent service anticipating needs in advance.
• Leads a Heartist® approach to guest experience/service together with the Reservation team.
• High emphasis on the reservation experience for LCAH members.

Supervision of the Raffles Service Team

• Supervises and ensures 24-hour shift coverage of the department and is able to personally cover any role or duty if required.
• Carries out any other duties as and when assigned by Raffles Service Manager or Raffles Service Assistant Manager.
• Ensures smooth operations of Raffles Service by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained and follow WSH guidelines.
• Addresses any security incidents and guest complaints to Raffles Service Manager or Raffles Service Assistant Manager and reacts proactively when suitable and appropriate.

Involvement in Wider Job Function Actions/Relationships

• Works closely with the restaurant managers to maximise the capacity of the restaurants.
• Assists guests with a seamless reservation process by providing restaurant and bar information, reservation confirmation and / or reservation changes or cancellations and other special requests.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Maintains complete knowledge of all Food & Beverage offerings and hotel services and features.
• Ensures all duties and tasks are carried out according to the required standards as prescribed by the hotel.
• Builds a positive relationship with the restaurant managers, assistant restaurant managers, service executives, associates and hostesses/hosts.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Designs, revised and applies emergency backup plan for communications systems in case of PABX failure.
• Supervises technical and operational data availability at all times.
• Leads and trains team to be fully equipped and knowledgeable on telephone system in compliance with the hotel network policies.

Contributes to Financial Performance Enhancements

• Cooperates with all departments and all others to cross-sell and promote Raffles Hotel’s products and services.
• Communicates and rolls out the annual upsell strategy and supports the team to achieve goals as set by management.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible to supervise and handle all porterage tasks in a detailed and timely manner as well as to participate in creating experiential and memorable Raffles Hotel Singapore experiences for residents.

Primary Responsibilities

Manages All Porterage Tasks

• Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage.
• Welcomes all residents and guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas.
• Ensures the smooth running of all hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Participates in the Raffles Hotel Singapore Arrival and Departure Experience

• Supports and assists the Doorman and Reception teams during every resident arrival and departure.
• Supports and monitors activities the drop-off and pick-up of valet-parked vehicles and the taxi and hired car queue according to priorities.

Acts as Supporting Element of the Entire Guest Journey

• Works closely with all hotel colleagues to create efficient, yet personalised service encounters for all residents.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services 

• Ensures guests receive the experience and service as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by the management.
• Adheres Workplace Safety and Health (WHS) policies and procedures.
• Performs any other duties and responsibilities that may be assigned.