Total 1,363 F&B / Tourism / Hospitality job vacancies in Singapore River, Central Singapore

Job Description :

We are looking for outgoing and dynamic individual to join us as Restaurant Guest Relations Executives!

Responsibilities:

Work closely with the managers in front desk operations management

Answer calls, note down booking reservations and update accordingly

Coordinate private events for large group reservations

Ensure prompt and polite service in greeting guests entering and leaving the restaurant

Maintain all guest folios in the manner instructed and type out necessary guests' likes and dislikes to the appropriate fields on the profile

Perform appropriate cashier activities as and when required

Requirements:

Proficient in spoken and written English

At least 3 year in a customer service position

Experience in an F&B environment is preferred

Able to work shifts, weekends, and Public Holidays

Possess a positive attitude and passion for providing excellent customer service

Good communication skills

• Assist the F&B Operations Manager in building and maintaining a strong and efficient team to provide the guests with the highest possible level of service
• Operate the department with positive financial results
• Supervise and oversee the administration of the Restaurant and Banquet to ensure smooth operations
• Evaluate the operations and procedures and suggest improvements to the F&B Operations Manager
• Check the work performance, and turnout of subordinates and assign responsibilities.
• Demonstrate thorough knowledge of products, menus, and equipment
• Liaise with Kitchen and Bar on daily Restaurant & Banquet Operations
• Attend weekly departmental meetings when the F&B Operations Manager is unavailable
• Conduct daily Restaurant & Banquet Operations briefings, in the absence of the F&B Operations Manager
• Anticipate the volume of business, considering the hotel's occupancy, the holidays, the weather, the activities in the Hotel, and the community in general
• Assist the F&B Operations Manager in casual labor & contract staff costings, daily revenue and cost reports
• Monitor the quality and quantity of all Restaurant & Banquet Operations items served timely
• Maintain good communication & relationship with all other Hotel departments
• Enquire guests’ satisfaction and handle guests’ complaints to establish good guest relations
• Regularly inspect equipment and ensure they are well maintained and in good working order
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values
• Have an excellent knowledge of the services offered by the hotel and ensure that all customers are aware of them

• Oversees the complete service of food & beverage for banquet events
• Reports feedback from guests to the Banquet Operations Manager
• Informs the staff of the menus of each function as well as specific setup required and ensures that they performed as instructed
• Coordinates all the details for each function as advised by the Banquet Operations Manager
• Controls the setup and clearance of all banquet rooms
• Supervises the tidiness and cleanliness of the banquet storerooms and all the function rooms
• Holds regular meetings with the Banquet staff to discuss various aspects of service quality and complaints received from guests.
• Checks weekly function forecasts and arranges for the required staff strength and equipment
• Develops training programmes for the Banquet staff and casual staff.
• Assists in the recruitment for casual labor. Ensures proper grooming of the casual staff as per the standard
• Holds regular feedback sessions with staff
• Compiles the logbook for the Banquet Operations Manager’s information and follows up on actions to be taken
• Plans and compiles Chinese menu
• Recommends different styles of set ups
• Minimizes wastage and maximize productivity

Requirements

• At least 2 years experience in a hotel banquet setting
• Good interpersonal skills
• Good time management skills

For more information, visit www.goodwoodparkhotel.com for more information.

Please be informed that only shortlisted candidates will be notified.

LA D'ORO PTE LTD

DISCOVER YOUR FUTURE WITH THE LATEST

ITALIAN & JAPANESE FINE DINING RESTAURANT

LA D'ORO located at 333A Orchard Road, Madarin Gallery, is currently seeking suitable experienced applicants for the following positions.

Candidates Profile :-

+ Excellent inter-personal skills, highly motivated individual;

+ Excellent team player;

+ Excellent bi-lingual communication skills, both written and spoken, English and Mandarin. Japanese is an advantage but not essential.

Requirements :-

- Over 3 years relevant experience in the area of fine dining restaurant;

- Able to maintain high standard of food quality;

- Take full responsibility for food menu development;

- Capable to support every team in the kitchen of LA D'ORO.

An attractive Salary Package and Career Opportunity await successful candidates.

Only short listed Candidates will be notified.

Location: Tuas (Walking distance from Tuas Link MRT)
Working hours: Monday to Friday (8.00 am to 5.15 pm)
Salary: Up to $4K

Job Scope:

• Be responsible for daily operations of the online QC support of UM Plant.
• Promptly address customer feedback or complaint to prevent recurrence.
• Manage QC lab tech scheduling and plan work force utilization to ensure efficient use of resources
• Track and assist department in achieving KPIs
• Ensure that products are effectively inspected/tested, and that product/process quality data conformed with specifications
• Ensure continuous compliance to Good Manufacturing Procedures
• Monitor and analyze process / product outputs, identify systemic problem / opportunity areas, provide data to the divisional team(s), and work with team members to drive process improvement project towards zero-defect quality performance.
• Resolve process related to quality issues, ensure corrective action plans are initiated and monitored
• Manage efficiency and safety in the laboratory.
• Ensure timely review batch records and release of finished products upon completion of testing and inspection.
• Lead to review effectiveness of corrective & preventive actions (CAPA) system.
• Supervise QC laboratory operations.
• Coordinate with other departments and conduct investigations as an area expert for appropriate discrepancies.
• Assist in developing departmental strategic staffing plans and justifications for headcount and capital equipment requests.
• Promotes laboratory safety working culture. Review opportunity to achieve zero incident.
• Perform as SAP Superuser for Quality function.
• Manage QA System sustainability.
• Lead to attain food safety management system certification, ie. ISO22K.
• Lead to plan and organize regular audits to the production and quality operations for compliance as well as to co-ordinate and document corrective action programs
• Lead to review Change Management, Audit management and CAPA Management are effective.

Job Requirement:

• Min. Degree in Food Science or any relevant
• Experience in the food Manufacturing industry
• Min. 3-4 years of experience preferably in food manufacturing

For interested applicants, please send your updated resume to: [email protected]

All candidates’ information will be treated with the strictest confidence

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

99C4599

We are a Michelin-starred Japanese fine dining establishment, and would like to invite like-minded professionals to join us on our journey to please diners with our extraordinary Japanese cuisine. Applicants with experience in a Japanese fine dining environment will have and added advantage.

Selected candidates will be entitled to the following benefits:

• Competitive salary package.
• Generous monthly incentive upon hitting sales targets.
• Daily meal allowance
• Substantial tips.
• Medical reimbursement.
• Relaxed working environment.
• 6 days work week with 2 additional off-in-lieu per month.
• 2 hours meal break.
• Uniform provided with laundry service.

Interested candidates, please apply directly with your CV.

GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Sales Department.

Reporting to the Director of Sales, your job responsibilities include, but not limited to:-

Primary Responsibilities

• Revenue generation from Room Sales from the Leisure segment, primarily from travel wholesalers, airline companies and MICE organisers. Maintains and update all accounts and their bookings. Maintains an accurate and updated clients’ database.
• Ensures that the hotel achieves the highest or budgeted rates as set out by the Director of Sales. Keeps & records clients’ profiles updated in the System after sales calls and meetings.
• Establishes a good working relationship with these companies for continuous business.
• Promotes and nurtures good relationships with key accounts of the Hotel and other sources of potential business.
• Maintains and promotes the Hotel’s brand and image.
• Conducts sales calls with Room Sales Managers or meetings with at least 20 to 25 corporate accounts each week.
• Establishes the clients’ preferences and adapts/customizes our packages accordingly. Entertains clients or prospective clients to solicit business for the hotel. Conducts site inspections in the Hotel.
• Ensures and follows up on all payments due to the Hotel within approved credit limits

Secondary Responsibilities

• Follows proper reservation procedures and ensures that the relevant forms are completed timely and accurately.
• Follows up on prospect and tentative bookings to close sale or confirm the bookings.
• Performs any other duties as may be assigned from time to time by the management.

Requirements

• Diploma in Business Management / Hospitality Management or equivalent.
• Minimum three 3 to 5 years of sales experience in the hotel industry
• Able to start within short notice
• Able to work independently and a good team player

We are looking for a Cook to join our team!

As a Cook, we rely on you to:

• Ensure the food quality is always of high standards
• Maintain the food preparation process in alignment with Shangri-La's service and hygiene standards
• Ensure all Health and Safety standards and policies are followed correctly
• Ensure accurate food preparation by checking reservations and events
• Ensure timely set-up according to event orders or reservations

We are looking for someone who:

• Has a passion for Culinary
• Enjoys interacting with people
• Enjoys being challenged
• Displays curiosity and takes time to learn and understand new culinary trends
• Committed to serving food of the highest quality
• Willing to work shifts

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

If you are the right person, what are you waiting for? Click the apply button now!

Ginza Sushi Ichi, one Michelin star Japanese fine dining restaurant in Orchard area is seeking servers to join our award-winning team. Experience is not a must as training will be provided, but will be an added advantage.

Successful applicants will be entitled to the following employee benefits:

• Competitive salary.
• Generous monthly incentive upon hitting sales targets.
• Daily meal allowance.
• Substantial tips.
• Medical reimbursement.
• Relaxed working environment.
• 6 days work week with 2 additional off-in-lieu per month.
• 2 hours meal break.
• Uniform provided with laundry service.

Interested candidates, please apply directly with your CV.

IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

What is the job?

At voco Orchard Singapore as F&B Sales Manager, you ensure that the restaurants & bars target customer are aware of our offering and reached trough various channels. Furthermore you will take care of the sales of F&B group bookings and buy-out events for the restaurants. You will ensure that the team is well trained in all technology used to sell the restaurants as well as of partnerships and discounts.

Your day to day

• Assists at peak times and for special events preparation wherever necessary to ensure a smooth handling of bookings and reception of guests.
• Functions as Champion wherever improvement or change is necessary in connection of the F&B online sales channels and its payment solutions.
• Maintains and actively expands the F&B database.
• Uses the F&B database to inform guests of promotions and events or shares such with Marcom.
• Champions all online portal rankings including but not limited to Trip Advisor, Google Business Directory, Chope and all other portals respectively.
• Creates an action plan on how to enhance the rankings and to resolve and avoid negative guest comments and to increase 5star comments.
• Ensures all operational departments have been issued, explained and trained of all SOPs that are connected to the reservation, payment and booking process including the technology involved.
• Creates business partnerships such as associations, government or social groups to enhance bookings or to collaborate together for projects and events.
• Collaborates with the S&M and Marcom team on promoting all related communication around it.
• Received and processes F&B groups bookings and buy out events, from correspondence, to payment, contract issuance, organization of all necessary pre-event tasks with the customers and meeting with the restaurant manager.
• Takes care of all online portals and payment gateways including but not limited to our own web shop, reservation portals and 3rdparty portals.
• Creates fact sheets about discounts, restaurant information and portals.
• Compiles month end statistics on online portal covers, delivery statistics.
• Other duties as assigned by your supervisor.

What we need from you

• Degree in Hotel Management, Culinary arts or equivalent.
• You have minimum 2-3 years working experience in similar role within the hotel industry.
• Proficiency in Excel, Word, PowerPoint will be required.
• Strong presentation and communication skills in English.
• Team Player and excellent interpersonal skills
• High level of passion, enthusiasm and drive for result
• Keeps abreast of changes and assesses trends in market conditions and consumer buying behaviour to create strategies that drive business opportunities.
• Committed to working evenings, weekends and public holidays where required.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

LA D'ORO PTE LTD

DISCOVER YOUR FUTURE WITH THE LATEST

ITALIAN & JAPANESE FINE DINING RESTAURANT

LA D'ORO located at 333A Orchard Road, Madarin Gallery, is currently seeking suitable experienced applicants.

Candidates Profile :-

+ Excellent inter-personal skills, highly motivated individual;

+ Excellent team player;

+ Excellent bi-lingual communication skills, both written and spoken, English and Mandarin. Japanese is an advantage but not essential.

Requirements :-

- Over 2 years relevant experience in the area of Japanese fine dining restaurant;

- At to assist to the head chef;

- Able to maintain high standard of food quality;

- Take full responsibility for food menu development;

- Capable to support every team in the kitchen of LA D'ORO.

An attractive Salary Package and Career Opportunity await successful candidates.

Only short listed Candidates will be notified.

JOB SUMMARY

1. To keep all equipment in good repair with a minimum of downtime by providing day to day maintenance of the hotel under the direction of Engineering Management.

2. To continually support and improve engineering services that effectively address problems affecting both guest and associates.

3. To participate in training and instruct other members of the staff by passing along knowledge and skills to assist them in their development and the advancement of your own.

4. To be an independent mechanic, able to analyze problems and to formulate plans to get work done quickly including procurement of materials, parts, etc., and necessary scheduling arrangements with a high degree of quality.

5. To understand all engineering teamwork requirement and provide support as required.

6. To perform Duty engineer duty as per roster and or assigned.

7. To able to understand Engineering Log reading and carry out Log recording as required.

8. To supervise junior engineering staff and or contractor for minor rectification work.

9. Language Skills – Ability to read and interpret documents such as safety rules (i.e., Lookout Tagout, JSAs), Safety Awareness information (such as MSDS) operating and maintenance instructions, and procedure manuals. Ability to write routine reports keeps logs, and correspondence. Ability to speck effectively with customers and associates.

JOB DUTIES & RESPONSIBILITIES
Essential duties and responsibilities include the following:

1. GUEST ROOMS

Plunging toilets, unclogging drains, repairing all types of hardware. Plumbing, electrical equipment including lamps, air-conditioners, cosmetic items, replacing electrical switches and outlets programming TV’s.

2. PUBLIC AREAS

Plunging toilets, unclogging drains, repairing and/or adjusting all types of hardware plumbing, electrical, HVAC equipment and cosmetic items.

3. FIRE ALARM / LIFE SAFETY SYSTEM

To monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems. To have a working knowledge of fire sprinkler and emergency systems.

4. ENERGY CONSERVATION

To observe energy and utilities usage in the hotel on the grounds. To look for ways to conserve energy and report any ideas to the Engineering Management.

5. TOOLS

To clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel. To see that all tools used are returned to the shop and secured in proper storage area. To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management.

6. EMERGENCIES

To be available for any emergencies and act in an engineering capacity to protect our guest and associates, and preserve the building and its systems during the emergency. To act as quickly and responsibly as possible to return the building to it’s normal operating status. To inform Engineering Management of any emergencies.

7. ACCIDENT PREVENTION AND SAFETY

To be aware of all existing department Job Safety Analysis and to strive to work in Analysis and to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions, which may endanger associates or guests of the hotel, and to take immediate action to correct any hazardous conditions found.

8. RECORDS

To read, log, track and interpret readings from meters, gauges and other measuring units. To maintain a thorough log of each day activities and problems that occur and to ensure this information is passed on to other shifts.

9. DEPARTMENTAL DUTIES

To work in a neat and efficient manner, keeping work areas clean and well organized. To serve as otherwise directed or needed to help maintain the effective operation of the hotel. This assignment shall be at the discretion of Engineering Management or the hotel General Manager.

10. GENERAL

Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools and suppliers are available or on order. Follow up on any items that may be on back order. Keep supervisor updated on assignments. Provide training and technical advice to other engineers as needed or requested. Any other duties may be assigned from time to time.

JOB REQUIREMENTS

- Minimum Nitec in Electrical and Mechanical Engineering.
- Minimum 1 year of relevant experience.
- Strong understanding in commercial kitchen equipment servicing and maintenance.
- Licensed in Electrical Worker, Licensed Gas Service Worker, Licensed Plumber will be an add.
- General skills in handling kitchen equipment, electrical, mechanical, plumbing, energy conservation & general building.
- Great teamwork skills.
- Able to start work immediately or within short notice period.

We regret that only shortlisted applicants will be notified.

Job Descriptions

• Handle food and beverage preparation.
• Maintain and upkeep kitchen equipment.
• Handle cleaning of dining area, kitchen and storage area.
• Carry out stewarding duties (in the absence of a dishwasher).
• Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines.
• Ensure that policies and standard operating procedures are strictly adhered to

Job Requirements

• Minimum secondary school education.
• At least 1-year relevant experience working in the kitchen.
• Team player
• Ability to work in a fast-paced environment.

Working hours

• 5.5 days, 44 hrs, Shift hours 9 - 6pm, 2pm-11pm

Job Descriptions

• Prepare the store (front-of-house and back-of house) for business operations.
• Assist to run Shift and to ensure the following practices are carried out in your store.
• Performing station functions in Service/Kitchen area.
• Handle cleaning of dining and kitchen area.
• Carry out stewarding duties.
• Perform cashiering duties.
• Handle customer queries.
• Ensure compliance to food safety, hygiene and sanitation standards.

Job Requirements

• Secondary school education
• Working experience is not required.
• Service-oriented with a pleasant disposition.
• Ability to work in a fast-paced environment.

Working hours

• 5.5 days, 44 hrs, Shift hours 9 - 6pm, 2pm - 11pm

• Process end-to-end payroll for a large organisation (with 2 payroll cycles a month), including but not limited to,

o submission of monthly CPF and refunds,

o submission of Government Paid Leave claims,

o processing medical/dental claims from employees,

o ensuring accuracy of bank details and timely submission of bank files,

o providing payroll GL to the finance team for reconciliation,

o pro-ration of salary for new hires and resignees,

o filing for resignees according to internal procedures

• Timely filing of IR21 clearance (for foreign resignees) and annual IR8A submission to IRAS and generate e-IR8A report to all employees

• Correspond with HR team to retrieve data and inputs necessary for relevant pay elements

• Support and implement improvements to system enhancement and payroll processes for better efficiency and compliance to statutory regulations

• Manage system set-up for payroll-related processes

• Maintain a secured archival of payroll files to support annual and ad-hoc audit exercises

• Provide support for internal & external audit on payroll matters

• Serves as an internal and external resource on payroll-related inquiries

• Attend to all employee inquiries such as Employee Benefits, Payroll, Leaves, Insurance (medical & WICA) related matters

• Assisting in WICA renewal

• Ensure upkeep of payroll documentation for proper storage and retrieval of records

• Other related duties that may be assigned from time to time

Job Requirements

· Diploma or Degree equivalent in Human Resources Management related discipline

· At least 5 years of relevant hands-on experience in payroll processing for a large organization in a fast-paced environment

· Good knowledge of the Timesoft payroll system will be an advantage

We regret that only shortlisted candidates will be contacted

Interested candidates please send your resume to [email protected]

Consultant: Tan Ming Hui, Magdelene (R21101623)

Recruit Express Pte Ltd (99C4599)

.

Job Descriptions

• Handle food and beverage preparation.
• Maintain and upkeep kitchen equipment.
• Handle cleaning of dining area, kitchen and storage area.
• Carry out stewarding duties (in the absence of a dishwasher).
• Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines.
• Ensure that policies and standard operating procedures are strictly adhered to

Job Requirements

• Minimum secondary school education.
• At least 1-year relevant experience working in the kitchen.
• Team player
• Ability to work in a fast-paced environment.

Working hours

• 5.5 days, 44 hrs, Shift hours 9 - 6pm, 2pm-11pm

Housed in COMO Orchard on Bideford Road, COMO Metropolitan Singapore marks many firsts. The hotel is part of an integrated and immersive experience spread over 19 floors, bringing the best of COMO Group’s hospitality, fashion, wellness and cuisine in one prime destination. Savour outstanding international dining concepts, enjoy access to curated collections from multi-label Club 21, and discover wellness from within at the new COMO Shambhala urban flagship.

Maintaining brand awareness while maximizing the hotels’ revenue by assisting Director of Sales and Marketing (DoSM) developing and implementing strategies in accordance with the hotels’ values, target, and market segmentation.

Main Tasks/Responsibilities:

• This position will focus predominantly on corporate, leisure and groups in the domestic.
• Maintain a regular proactive, face to face, and research sales activities in accordance to the KPI, focusing on companies’ potential for corporate and leisure business from the segregated areas of account responsibilities. Identify business potential and upkeep close contacts with potential clients through personal visits, phone calls and correspondence, negotiates for new and repeated business for the hotel.
• Ensure that all RFP’s and consortia solicitation programs are completed on time dispatched and acceptances communicated to all relevant parties and applicable rate loaded.
• To conduct FAM Trip, site inspection, on property entertainment to COMO Metropolitan Singapore.
• Maximize sales effectiveness by establishing quality and quantity of sales calls as well as other sales activities, provide sales call report and to ensure follow up.
• Attend and contribute to scheduled sales meetings and complete tasks by deadlines set.
• Provide effective and timely feedback on sales & marketing intelligence (markets and competitors) to DoSM and team members to ensure adequate control of markets.
• Compiles all necessary market information and assist DoSM with the annual sales plan.
• Assist Reservations in yield management and maximizing revenues to the hotel. Make recommendation to the team from any opportunities arise from especially the confirmed group business.
• Ensures to anticipate on the market tendencies and proposes and implement timely promotions to maximize hotels yield and revenues.
• Follow all rules relating to confidentiality of property and company information and do not share information with inappropriate people.
• Present on a semester basis target of revenue to be achieved and ensures implementation, control, and monthly assessment of all his or her accounts.

POSITION SUMMARY

Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.

No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.

JOB DUTIES & RESPONSIBILITIES

Safety and Security

• Complete appropriate safety training and certifications to perform work tasks.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Maintain awareness of undesirable persons on property premises.
• Support all co-workers and treat them with dignity and respect.

Policies and Procedures

• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.

Guest Relations

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Support all co-workers and treat them with dignity and respect.

Physical Tasks

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, or walk for an extended period of time or for an entire work shift.

Housekeeping Protocol

• Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
• Respond promptly to requests from guests, Front Desk, or At Your Service requests.
• Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
• Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
• Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
• Comply with quality assurance expectations and standards.
• Return cart to designated area at the end of shift.
• Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
• Fold cleaned linen into designated size, either by hand or using folding machine.
• Perform other reasonable duties as requested.

Guest Rooms, Villas, and Suites

• Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
• Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
• Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
• Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
• Limit access to guest rooms while cleaning by following departmental procedures.
• Remove trash, dirty linen, and room service items from room and balcony/patio.
• Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
• Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
• Report missing hotel/resort property and damages to room to manager/supervisor.

Laundry and Runner

• Identify all the different types of linens and uniforms including casual labour
• Ensure the correct procedures to issue new uniform and resignee’ uniforms
• Identify and rectify uniform that requires alteration/repair and offer basic tailoring services
• Manage missing uniforms, condemn linens/uniforms, F&B linens
• Understand the different charges for guest laundry
• Collection of laundry from guest room (e.g check laundry chit, guest's instructions, bulk laundry, check defect)
• Delivery of laundry to guest's room (e.g do not disturb, room change)
• To ensure that all guest request are send in prompt and timely manner
• To ensure all broken or damaged items are kept and properly recored
• To maintain cleanliness and tidiness of storage and store room
• Understand how to make up the bed for Sofa bed, Extra bed, Baby cot/crib
• To be able to know on baby items (e.g baby cot, baby bottle sterilizer, baby blanket, baby amenity, soft toy) and special guest request items (e.g Types of pillows, Humidifier/Dehumidifier)

- Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• 1 year of relevant working experience in handling Hotel Housekeeping & Laundry Operations. Fresh graduates are welcome too.
• Rotating shift work basis, including weekends commitment.
• Passionate in hospitality industry.
• Great customer service & interpersonal skills.
• Great teamwork.
• Able to start work within short notice.

The role of a Lifeguard delivers the highest level of guest service as to ensure guests’ experience a luxurious and enjoyable time by the pool. The role requires to perform and enhance multiple guest’s experience from welcoming all guest, and ensuring their safety by the pool.

Primary Responsibilities

• Oversee the safety of swimmers and prevent injury by providing supervision to the area at regular intervals (e.g. patrol around the pool), reacting immediately to any emergency and identify any possible signs of distress.
• Provide pool rescue in accordance with emergency procedures.
• Inform users when necessary to abide by the rules and regulations of the swimming pool.
• Perform regular inspections of the area surrounding the swimming pool and lifesaving equipment.
• Advocate safety at swimming pool such as by being part of the risk assessment team to be involved in the swimming pool’s periodic assessment efforts, including efforts to improve safety levels, such as conducting review of risk assessment plan where required.
• Be familiar with swimming pool’s policies and adhere to requirements such as pool surveillance procedure and emergency action plans
• Assist in answering enquiries from guests by the pool.
• Handle all incidents in a professional and timely manner.
• Remain alert to emergency condition and perform first aid, water rescue when necessary
• Help in pool preparation/checks/reporting when necessary
• Evacuate swimmers from the pool to safety during lightning alerts and/or heavy rain causing poor visibility
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

• Represent customer on quality, safety, and accountability
• Communicate timely information to SCM and QA
• Manage complaints, report root cause, and follow-up
• Identify improvement opportunities in workflow practices
• Lead continuous quality improvement with suppliers

Requirements:

• Minimum Diploma/Degree in quality related field with at least 3 years of relevant working experience.
• Prior working experience in food packaging industry.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Descriptions

• Actively solicit and book all types of catering business including weddings from various sources of leads.
• Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit in order to achieve sales target.
• Develop creative and attractive menu presentations for potential clients.Finalize all bookings maximizing all revenue potential by up-selling in all revenue producing areas.
• Coordinate the sales efforts between sales department and catering to ensure proper utilization of function space to yield maximum revenues.
• Conduct tours of the property with meeting planners and potential clients.
• Negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs.
• Develop and distribute all communications relating to planning and execution of group functions, including, but not limited to, group resumes, banquet event orders (BEO's) and room sets according to established guidelines
• Convert prospective clientele into committed customers through on-site visits/meetings, property tours, and proactive communication.
• Prepare, present and collect payment for event pre-estimates by required due dates.

Requirements

• Demonstrates strong organizational skills.
• Exhibits excellent interpersonal and customer service skills.
• Demonstrates ability to think creatively and analytically.
• Is capable of creating and maintaining a large client network.
• Communicates clearly and effectively.
• Demonstrates strong persuasive and negotiation skills.
• Works well with a variety of different individuals.

We are looking for an Events Manager to join our team!

As an Events Manager, we rely on you to:

• Analyses market trends, reviews direct competition, implements proactive strategies to meet market changes
• Work closely with relevant teams to maximize catering revenue through effective space management
• Handles incoming/outgoing inquiries and correspondence
• Conducts hotel inspections and/or handle walk-in inquiries
• Provides professional advice, menu recommendation, upsell/cross sell hotel services
• Coordinates event requirements, food tasting etc with organisers and hotel operating teams
• Attends and provides support to all events/functions
• Develop juniors under their guidance to prepare them for future growth opportunities in sales and events

We are looking for someone who:

• Has passion to implement and drive catering revenue strategies
• Enjoys interacting with people
• Is professional, experienced, independent and self-motivated
• Communicates and writes with fluency in English (as well as the local language)
• Preferably with hospitality-related work experience
• Has strong interpersonal, communication, organisation and analytical skills

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

Responsible for supporting the EAM, Sales & Marketing / Director of Catering in securing and maximising all sales opportunities from determined market segments to achieve department goals and objectives

KEY RESPONSIBILITIES:

• Assist in the development of clientele based on existing accounts.

• Solicit for new accounts from existing or/ and new market segments to enlarge business opportunities

• Establish a regular call pattern for meeting with principles of target markets.

• Follow up on business leads to maintain a good business conversion rate

• Negotiate on good rates with customers so as to maintain a high average check

• Keep good relations with customers for repeat business

• Maintain regular contact with the Marriott Global Sales Offices and where appropriate submit sales leads within the Marriott network.

• Forecast, analyse and report Sales and Profit results.

• Participate in preparation and planning of the Annual Operating Plan, Departmental Objectives and other costs related to the Annual Budget.

• Meet and exceed monthly, quarterly and annual sales budget

• Provide administrative support to Director of Catering in the absence of Sales Agent

• Participation in developing/reviewing rate structures and conditions applicable to various marketing segments, based on market feedback and conditions.

• Participate in networking events within the hotel, the industry and customer organisations as necessary.

• Develop and promote festive and seasonal events

• Prepare weekly, monthly, quarterly and annual reports as required.

• Provide proper documentation for clear administration

• Liaise closely with other departments within the hotel to ensure efficient and regular communication of sales activities.

• Actively source new account and develop existing accounts that will meet the yield objective of the hotel from these market segments.

• Assist the Director of Catering in developing strategic sales plans, detailing sales distribution plans, trade shows and other promotional opportunities in order to meet the hotels overall strategic plan.

• Establish an understanding for Marriott policy and procedures. Develop and maintain a good working with all GSO’s and actively sources Team Hot leads for other Marriott properties.

• Effectively measure and report on a timely basis, sales results with updated strategies and competitor information to the Director of Catering.

• Maintain regular contact with key contacts in the appropriate market segments including site inspections and sales calls.

To be responsible for the training, quality and development needs of the Hotel.

KEY RESPONSIBILITIES:

• Ensure that all new employees attend the Hotel Orientation program

• Conduct training needs analysis of the hotel and departments.

• In conjunction with Department Heads, develop departmental on the job training schedules that meet departmental operating objectives.

• Design, produce and implement training programs to meet specific department/hotel needs.

• Establish a training library of books, videos, journals and resources to assist trainer and staff development.

• Prepare and administer the training calendar on a regular basis.

• Ensure all staff receive ongoing training in Marriott Global Training Programmes - online and coach-led.

• Conduct audit based on Marriott Brand Standards.

• Facilitate management training programs.

• Source and obtain specialist assistance to conduct training when needed.

• Monitor all training activities conducted on and off site.

• Liaise with educational institutions conducting hospitality training courses.

• Maintain an up to date record of suppliers of training resources.

• Administer the training budget and purchase training materials as required.

• Ensure that all associates comply with the Marriotts Brand standards.

• Ensure compliance with legislated health and safety requirements within the workplace.

• Manage the administration of trainees and apprentices on the property.

• Organise employees welfare activities.

• Take telephone inquiries regarding employment prospect and give appropriate advice.

• Conduct processing of correspondence and other documents for the HR Department.

• Assemble new employee files including all necessary forms and information.

• Assist with staff queries regarding name badges, letters of introduction etc.

• Assist in conducting Hotel site inspections for Orientation, Work Experience and Hospitality trainees.

Phillip Wain has been a leader in fitness and beauty industry for over 30 years in Asia Pacific. In complete luxury and privacy, members experience quality services including gym, group exercise, personal training, facial, slimming, massage, spa and nutritionist’s advice. We aim to provide the ultimate health and beauty solution to members with our luxurious facilities. To cope with our aggressive growth and expansion plan in beauty & fitness, we are inviting dynamic individuals to join our fast growth team.

Food and Drinkcs Counter Service Attendant

Key Responsibilities:

· To prepare and serve food and beverages to our members.

· Help plan daily menu for clients.

· Upkeep cleanliness of pantry, work space and juice bar counter.

· Support in-house monthly events for members.

Requirements:

· Experience in preparing local dishes. Basic certificate in Food and Hygiene an advantage.

· Good interpersonal and communication skills.

· Passion in customer service.

· Require to work retail operating hours and alternate weekend.

Remuneration & Benefits:

• Attractive basic salary, performance incentive and 13-month bonus.
• Meal & Punctuality Cash Allowance.
• Medical.
• We provide meal on working day.
• Staff discounts on skincare and sports boutique.
• Pampering beauty treatments.
• Annual leave and statutory holidays.

Interested applicants are invited to apply or contact us from Monday to Friday, from 9am to 5pm at 62500100. Our club is centrally located at 333, Orchard Road, Hilton Singapore Orchard, #07-00, Singapore 238867.

www.phillip-wain.com