Total 1,185 F&B / Tourism / Hospitality job vacancies in orchard

Shangri-La Rasa Sentosa, Singapore

We are looking for a Food & Beverage Service Crew to join our team!

As a Food & Beverage Service Crew, we rely on you to:

• Support the daily operation of the restaurant
• Provide a high-quality service to restaurant guests
• Ensure the smooth operations of the work section appointed
• Consistently looks for ways to enhance guest satisfaction
• Create an exceptional experience for our guests

We are looking for someone who:

• Has a passion for Food & Beverage
• Enjoys delivering high quality guest service with a welcoming manner
• Loves interacting with guests and customers
• Preferably has experience working in either a restaurant or a hotel background
• Displays curiosity and takes time to learn and understand new culinary trends
• Committed to serving food of the highest quality
• Willing to work shifts

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Job Descriptions

• Prepare the store (front-of-house and back-of house) for business operations.
• Assist to run Shift and to ensure the following practices are carried out in your store.
• Performing station functions in Service/Kitchen area.
• Handle cleaning of dining and kitchen area.
• Carry out stewarding duties.
• Perform cashiering duties.
• Handle customer queries.
• Ensure compliance to food safety, hygiene and sanitation standards.

Job Requirements

• Secondary school education
• Working experience is not required.
• Service-oriented with a pleasant disposition.
• Ability to work in a fast-paced environment.

Benefits

• Meal Allowance approximate $300 per month
• City stores - about $200 per month
• Paid on work days

Working hours

• 5.5 days, 44 hrs, Shift hours 9 - 6pm, 2pm - 11pm

Job Descriptions

• Handle food and beverage preparation.
• Maintain and upkeep kitchen equipment.
• Handle cleaning of dining area, kitchen and storage area.
• Carry out stewarding duties (in the absence of a dishwasher).
• Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines.
• Ensure that policies and standard operating procedures are strictly adhered to

Job Requirements

• Minimum secondary school education.
• At least 1-year relevant experience working in the kitchen.
• Team player
• Ability to work in a fast-paced environment.

Benefits

• Meal Allowance approximate $300 per month
• City stores - about $200 per month
• Paid on work days

Working hours

• 5.5 days, 44 hrs, Shift hours 9 - 6pm, 2pm - 11pm

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

We are looking for Senior Financial Auditor to join our team!

As a Senior Financial Auditor, we rely on you to:

• Develop a flexible audit plan using an appropriate risk-based methodology, including any risks, controls and concerns identified by management.
• Manage the preparation initial audit report after completion of fieldwork and review the results and recommendations with management.
• Evaluate, implement and document risks and controls with respect to key business processes.
• Effectively perform analysis and testing of financial and operational controls in accordance with requirements.
• Identify control weaknesses and support management to develop action plans to remediate the deficiencies.
• Effectively communicate audit findings to stakeholders.
• Assist in the recruiting and retaining of audit resources.
• Lead and guide the team of audit resources.

We are looking for someone who:

• Recognized professional designation
• Degree in a relevant field (Accounting, Finance, Business, Economics, etc.)
• Minimum of 15 years’ experience in the audit of information technology and proven track record of strong performance in high-quality audit work.
• Significant understanding of Internal Audit and Risk Management best practice
• Experience of risk-based audit assessment within an internal control framework of a comparable size and complexity.
• Thorough knowledge of internal audit procedures, including risk driven audit planning techniques and methods used to examine, verify and analyze information systems to the requirements of the Standards for the Professional Practice of Internal Auditing.
• Ability to effectively interact with members of management in managing project relationships which evidence leadership and strong negotiation skills.

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

We are looking for Financial Auditor to join our team!

As a Financial Auditor, we rely on you to:

• Develop a flexible audit plan using an appropriate risk-based methodology, including any risks, controls and concerns identified by management.
• Manage the preparation initial audit report after completion of fieldwork and review the results and recommendations with management.
• Evaluate, implement and document risks and controls with respect to key business processes.
• Effectively perform analysis and testing of financial and operational controls in accordance with requirements.
• Identify control weaknesses and support management to develop action plans to remediate the deficiencies.
• Effectively communicate audit findings to stakeholders.

We are looking for someone who:

• Recognized professional designation
• Degree in a relevant field (Accounting, Finance, Business, Economics, etc.)
• Minimum of 10 years’ experience in the audit of information technology and proven track record of strong performance in high-quality audit work.
• Significant understanding of Internal Audit and Risk Management best practice
• Experience of risk-based audit assessment within an internal control framework of a comparable size and complexity.
• Thorough knowledge of internal audit procedures, including risk driven audit planning techniques and methods used to examine, verify and analyze information systems to the requirements of the Standards for the Professional Practice of Internal Auditing.

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

Job Description:

Waiter/Waitress is responsible for welcoming and guiding customers to their seats. He/she is also responsible for presenting customers with the menu, taking orders, answering questions on meal/beverage items, making food/beverage recommendations when requested, serving the food and/or beverages and billing duties.

Requirements:

- He/she must be able to serve customers quickly and efficiently and be courteous, tactful, and attentive in dealing with customers in all circumstances in order to deliver excellent service.

- He/she should be organised, and be able to think and act quickly and effectively while maintaining self-composure.

- Communicate politely and effectively with the culinary team.

- Entertain guests in a consistent, professional and positive attitude.

- Maintain high standards of sanitation and cleanliness

Responsibilities

• Work closely with the Asst. Manager and Manager for the smooth operations of floor assigned
• Supervise opening and closing operations ensure standard protocols are followed
• Respond promptly to customer complaints/concerns and suggest solutions to resolve complaints
• Interact positively with customers, ensure customer satisfaction, solicit feedback from customers concerning food and service in the outlet
• Supervise and maintain cleanliness of the outlet
• Ensure compliance with safety and sanitation regulations

Qualifications & Requirements

• Bachelor's Degree in Hospitality / Retail Management or any related field
• Proven supervisory work experience in a hotel or restaurant set up (minimum of 1 years of experience)
• Strong leadership skills
• Excellent communication skills
• Customer service oriented

Kitchen Assistant (Japanese Restaurant)

Job Responsibilities:

Assist in day-to-day operations in the kitchen area

Ensure high standards of sanitation, cleanliness and safety throughout all kitchen area

Keep cooking area and equipment clean and hygienic

Maintain food storage station tidy and clean.

Assist in food preparation (Washing, peeling, chopping and cutting)

Storing ingredients and food items according to food safety standards

Other duties as and when assigned by Executive Chef

Company Benefit:

Meal provided

Annual and Medical leaves

Medical Benefit

Training and development provided

Requirement:

Good interpersonal and communication skills (English)

Positive attitude , Independent, self-initiated, and able to work in a team environment

Working Location : Mohammed Sultan Road

Interested candidate, please submit your updated resume to [email protected]

Please indicate the below information in your resume:

- Current & Expected salary
- Reason(s) for leaving
- Availability to commence work

- Photo

About us:
Greybox is an award wining premium coffee brand, founded in 2016. We source beans from the best growers in the world, which scored over 80 points by Specialty Coffee Association. We roast the beans in small batches, aiming to bring the best in the cup. To stay ahead of the coffee trends, we work with champion baristas for training, and do our best to serve to coffee lovers.

Chef / Kitchen Crew Job Description:

Food Preparation:

• Assist in food preparation tasks such as chopping vegetables, marinating meat, and preparing sauces.
• Ensure that food items are prepared according to standardized recipes and portion sizes.
• Maintain cleanliness and organization of the kitchen workstation.

Cooking:

• Perform basic cooking duties, including grilling, frying, and baking.
• Monitor cooking temperatures and times to ensure food safety and quality.

Stock Management:

• Receiving and storing deliveries of food and kitchen supplies.
• Keep track of inventory levels and report on shortages.
• Rotate and organize stock to maintain freshness and prevent waste.

Cleaning and Sanitization:

• Ensure cleanliness and sanitation of kitchen surfaces, utensils, and equipment.
• Follow proper hygiene practices and food safety guidelines at all times.
• Assist with kitchen cleaning duties as needed.

Menu Improvement:

• Provide input and suggestions for menu items and recipes based on experience and customer feedback.
• Participate in menu tastings and offer constructive feedback to the team.

Compliance and Safety:

• Adhere to all health and safety regulations, including HACCP standards.
• Report any safety hazards or incidents to the Manager immediately.
• Attending training sessions on food safety and hygiene practices as required.

Requirements:

• Prior experience as a cafe barista or kitchen assistant is preferred. Those with relevant experience working in a FnB setting are welcome to apply.
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Attention to detail and a passion in making various coffee drinks.
• Available to work shift hours which include morning, afternoon, weekends, and public holidays

Benefits:

• 5 days work week
• Overseas Training Opportunities
• Medical insurance
• Employee discounts
• Partner meals and discounts
• Career progression pathways available

Join our team and become part of a vibrant coffee culture where your passion for coffee and dedication to customer satisfaction can shine!

As a Technician/Senior Technician, we rely on you to:

• Maintain electrical and mechanical plant & equipment of the hotel
• Assist in assigned renovations or expansion works within the Hotel
• Highlight technical issues that require attention
• Support Duty Engineer in work requests

We are looking for someone who:

• Has a passion for Engineering
• Understands engineering equipment
• Enjoys taking on a new challenge
• Not afraid to take up new challenges
• Always prepared
• Communicates with fluency in English (as well as the local language)
• A motivator and a self-starter

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidates will be required to adhere to the hotel's grooming and uniform guidelines issued.

Job Description & Requirements

Japanese Yakitori Chef Position

At Least 8 - 10 Years' experience as a authentic Yakitori Chef with:

- Master the skills of charcoal Grilling

- In depth knowledge of Japanese Yakitori Cuisine

- Good understanding of General Japanese Cuisine

- Established experience in managing and operating a Yakitori restaurant with a capacity of 100 seatings and 15 Staffs under time pressure.

- Highly skilled in yakitori preparations and grilling

- Able to cover Head Chef Position and job scope under his absent

- Chef being the Core of the restaurant, has to undertake all staff responsiblities in case of anyone's absent.

- Control Ingredients ordering well in order to prevent food wastage.

- Control every kitchen staffs working schedule to allow a smoother work flow.

- Capable of designing and creating new and innovative yakitori dishes and accompaniments.

- Able to maintain high restaurant standards in line with top Yakitori restaurants in Japan

- Capable of independently preparing and cooking restaurant quality yakitori dishes and accompaniments.

- Able to supervise kitchen, food and drink produce inventory including costing.

- Able to conduct negotiations with suppliers.

- Able to supervise , train and motivate staffs

- Taking up Full responsibilities of training up all kitchen Staffs working potentional

- Certified at the highest level under the Food & berverage Specialists organisation, Japan or its equivalent

- Able to work long hours and odd hours works

- Must have complete knowledge of Food/ Beverage/ Food Preparation/ Professional Customer Service Stanards

- Able to provide improvements on restaurant workflow

- Japanese language N1 or more

- Communication with Japanese suppliers and staff and customer.

- Create seasonal menu.

Ginza Sushi Ichi, one Michelin star Japanese fine dining restaurant in Orchard area is seeking servers to join our award-winning team. Experience is not a must as training will be provided, but will be an added advantage.

Successful applicants will be entitled to the following employee benefits:

• Competitive salary.
• Joining bonus of up to $2000.
• Generous monthly incentive upon hitting sales targets.
• Daily meal allowance.
• Substantial tips.
• Medical reimbursement.
• Relaxed working environment.
• 5 days work week or 6 days work week with 2 additional off-in-lieu per month.
• 2 hours meal break.
• Uniform provided with laundry service.

Interested candidates, please apply directly with your CV.

Working hours: Mondays to Saturdays (6 days week)

Timing: 9am - 8pm

Location: Central (Orchard Road)

Salary Range: $ 2,500

Responsibilities:

• Follow kitchen and hygiene set standards
• Maintain smooth operations within the kitchen
• Fulfill food orders promptly and to expected standards

Benefits:

• 7 days annual leave
• Rest days on Public Holidays
• Bonus (Upon 1 year of completion)
• Variable bonus (applicable if hit monthly target)

Requirements:

• Certificate in Culinary Skills or equivalent
• Experience in Chinese cuisine will be highly advantageous
• Only Singaporeans / Permanent Residents / S-pass holders

Job Responsibilities:

• Configure and implement the SAP Finance (FI) and Controlling (CO) modules according to business requirements.
• Customize the SAP FICO modules to match the specific financial processes of the organization.
• Set up and configure General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), Cost Center Accounting (CCA), Profit Center Accounting (PCA), and other related components.
• Work with stakeholders to gather and analyze business requirements related to financial processes.
• Map business processes to SAP FICO functionalities and provide recommendations for process improvements.
• Conduct gap analysis and design solutions to bridge the gaps between the business requirements and SAP capabilities.
• Manage the migration of financial data from legacy systems to SAP.
• Ensure seamless integration of SAP FICO modules with other SAP modules (e.g., MM, SD) and external systems.
• Validate data accuracy and integrity during the migration and integration processes.
• Develop and execute test plans for SAP FICO configurations and customizations.
• Perform unit testing, integration testing, and user acceptance testing (UAT).
• Identify and resolve issues, ensuring that the SAP FICO solution meets business and technical requirements.

Job Requirements:

• Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.
• Advanced degrees or relevant certifications can be advantageous.
• Proven experience as an SAP FICO Consultant, with a strong understanding of SAP FI and CO modules.
• Experience in implementing SAP FICO in full-cycle projects, from requirements gathering to post-go-live support.
• Familiarity with other SAP modules (e.g., MM, SD) and how they integrate with FICO.
• In-depth knowledge of SAP FI components such as General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), and Bank Accounting.
• Strong understanding of SAP CO components, including Cost Center Accounting (CCA), Profit Center Accounting (PCA), Internal Orders, and Product Costing.
• Proficiency in data migration tools and techniques, as well as integration with other systems.
• Ability to develop custom reports and use reporting tools within SAP (e.g., SAP Query, Report Painter, SAP BI).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Attention to detail and a commitment to accuracy in financial reporting and data management.
• Ability to work both independently and as part of a team in a fast-paced environment.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.

Simply click on 'Apply here' to drop your resume or email at [email protected]

All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Responsible for supporting the EAM, Sales & Marketing / Director of Sales in securing and maximising all sales opportunities from determined market segments to achieve department goals and objectives

KEY RESPONSIBILITIES:

• Establish a regular call pattern for meeting with principals of target markets.

• Forecast, analyse and report individual sales results.

• Participate in developing/reviewing rate structures and conditions applicable to various marketing segments, based on market feedback and conditions.

• Prepare weekly, monthly, quarterly and annual reports as required.

• Liaise closely with other departments within the hotel to ensure efficient and regular communication of sales activities.

• Actively source new accounts and develop existing accounts that will meet the yield objective of the hotel from these market segments.

• Assist the Director of Sales in developing and implementing strategic sales plans, applicable to market segments under their responsibilities.

• Develop and maintain a good working relationship with all Marriott International Sales Offices and leverage on networking with staff and clients from other Starwood properties and submit sales leads within the Marriott network.

• Effectively measure and report on a timely basis, sales results with updated strategies and competitor information to the Director of Sales

• Maintain regular contact including site inspections and sales calls with key contacts in the appropriate market segments.

Responsible for the daily management and food production of the Main Kitchen - local, cold or hot section. Ensure maximum quality and profitability.

• Manage culinary operations in the absence of Executive Chef or Executive Sous Chef

• Ensure food handling and work area sanitation as per hotel hygiene standard & SOP.

• Perform all duties of Culinary and related kitchen area

• Oversee production and preparation of culinary items for all outlet & banquet event

• Work closely with Restaurant and Banquet departments to coordinate service and timing of events and meals.

• Communicate areas in need of attention to staff and follows up to ensure follow through.

• Requisite food items from the Market for functions as required, in conjunction with Executive Chef.

• Leads shifts while personally preparing food items and executing requests based on required specifications.

• Prepare and cook foods of all types, either on a regular basis or for special guests or functions.

• Supervise and coordinate activities of cooks which engaged in food preparation.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Assist in determining how food should be presented and creates decorative food displays.

• Support and assist with new menus, concepts and promotions for the Restaurant outlets and Banquets.

• Set a positive example for guest relations & provide exceptional customer service

• Handle guest problems and complaints seeking assistance from supervisor if necessary.

• Report equipment malfunctions in department equipment.

• Purchase appropriate supplies and manages food and supply inventories according to budget.

• Regular check to the restaurant and greet guests to obtain feedback on the meal they had.

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours if needed

Responsible for the daily management and food production of the kitchen and Chinese Banquet kitchen, ensuring maximum quality and profitability.

KEY RESPONSIBILITIES:

· Organise and maintain efficient flow of the kitchen operations in accordance to forecasted events and planned menus.

· Ensure food is prepared fresh and with the highest quality.

· Adhere strictly to all recipes, methods and instructions given by Chinese Executive Chef/ Assisant Chinese Executive Chef.

· Constant check on associates’ food handling and storage procedures to ensure compliance with standards.

· Assist Chinese Executive Chef/ Assistant Chinese Executive Chef in daily requisitions and planning for special menu.

· In charge of inventory and ordering of food items, ensure sufficient stock to support the operations.

· Check on quality of food items upon receiving from supplier, ensuring freshness and in accordance to the market list ordered.

· Conduct daily walk through the kitchen at the end of shift to ensure cleanliness and food items are kept in proper storage.

· Maintain high standards of quality control, hygiene, health and safety within the kitchen.

· Help out in any area of the kitchen when circumstances dictate.

Job Overview

to assist all cooks to provide consistent quality of food and services to internal and external customers, by adhering to all Marriott Standards and Policies and Singapore Marriott Hotel standards of excellence.

Duties and Responsibilities

1. Be on time to report to work.
2. Prepare all food according to recipe cards and follow the standard of food to reach a standard of excellence.
3. Instruction has to be followed at all times.
4. To work in a safe manner at all times, to eliminate accidents.
5. To enforce our policy, “Clean As you go”.
6. Daily cleaning of kitchen equipment in work area.
7. Daily check and cleaning of walking fridge.
8. Daily covering, rotating and dating of all food items.
9. Co-operation and team work at all times.
10. Will sign acceptance of tools – uniforms and knives etc. and will pay back to the company any money for loss or damage of said tools.
11. Perform all other reasonable tasks as requested by Management.

JOB REQUIREMENTS

• At least 2 years of cooking/ relevant experience
• Manage and maintain sanitation and hygiene standards
• Possess a strong sense of initiative
• Good interpersonal and communication skills
• A good team player

We regret that only shortlisted applicants will be notified.

· Create, amend or cancel room reservations for guests, including group arrivals.

· Pre-assign rooms and monitor on departures.

· Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.

· Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.

· Assign the requested room type and perform room move according to guest requests.

· Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.

· Obtain guest particulars and update them, including guest preferences, in guest history.

· Perform foreign currency exchange and travellers cheques exchange in an accurate manner in accordance to hotel policies and procedures.

· Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.

· Post room charges for early check-in, late departures or for discrepancies in room rates.

· Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/ instructed by the Duty Manager.

· Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.

· Perform cashier closure and any other cashiering duties.

· Perform pre-night audit functions.

· Follow-up on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.

· Provide information on Marriott Bonvoy programme.

· Enrol guests to the Marriott Bonvoy programme of the hotel.

· Assist guests with the preparation and updating of room keys.

· Extend warm welcome and provide directions and information to guests while at the lobby.

Provide support to Manager and Assistant Manager in coordinating a variety of activities and events.

KEY RESPONSIBILITIES:

• Ensure the smooth implementation and execution of all banquet events

• Supervise casual labour to ensure standards and grooming are maintained

• Ensure proper handling of food and beverage, equipment, meeting, supplies, crockery, glassware

• Ensure guest satisfaction by identifying and responding to guest needs

• Ensure all cash control handling policies and procedures are followed.

• Ensure clean, safe and orderly work area, both front and back of the house for guests and employees

• Perform report on all events handled

• Maintenance of respective function assigned to be in good working condition

• Take on addition roles and tasks from time to time as per operations’ requirements.

Supervise Kitchen operation as directed by the Executive Chef ensuring the day-to-day operations are carried out according to established standards.

KEY RESPONSIBILITIES:

· Liaise closely with Banquet Manager, Restaurant Manager and Bar Manager as to the functions being held in the complex.

· Co-ordinate and consult with the kitchen and service staff to ensure the smooth and prompt service of food items.

· Check and control food preparation for all kitchen.

· Make enquires as to the number of people, tables and starting time for functions, to ensure prompt and efficient food preparation and service.

· Control and taste any food prepared from kitchen which be served to the guests.

· Check and control food preparation in butcher to ensure the prompt supply of items from these outlets.

· Plan and direct food preparation as required.

· Liaise closely with the Stewarding department to ensure the cleanliness of the kitchen area.

· Co-ordinate the service of food to and from the outlet with service staff.

· Maintain the highest quality of food items to guests; check presentation of items before service.

· Ensure the buffet and Ala Carte set-up is of the highest standard.

· Requisition all food items from the stores for functions as required, in conjunction with Executive Chef.

· Assist in the preparation of all food items.

• Responsible for food preparation and cooking to standard operating procedures;
• Ensure smooth operations and allocation of duties within the kitchen;
• Ensure that all orders are fulfilled in a timely manner and to expected standards;
• Attend to kitchen-related duties stock- checking and inventory and ordering;
• Practice and ensure good hygiene and housekeeping standards within the kitchen;
• Ensure food is stored, prepare and presented in a safe and hygiene manner;
• Uphold high standards of food quality to ensure customer satisfaction.

Requirements:

• Strong experience in Malay cuisine including all varieties of noodles and rice
• Profound knowledge of different kinds of beverages
• Deep knowledge of every aspect of Malay dishes
• Ability to manage numerous tasks, assign responsibilities and display high patience
• Able to work night shift and split shift
• Able to communicate in English and Chinese
• Able to work ot on weekends and public holiday
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

JOB SUMMARY

1. Responsible for managing Special Corporate segment of the Hotel (i.e. RFP Accounts).
2. To identify, solicit & prospect new business opportunities with potential revenue for all areas of the Hotel i.e. Guestrooms (Transient & Groups), catering events, F&B outlets, Retail etc.
3. Build and strengthen relationships with existing and new corporate customers to enable future bookings.
4. Activities include sales calls, entertainments, sales trips, roadshows, site inspections etc.
5. To meet and exceed individual and team sales targets.
6. To generate a YOY ADR increase (stipulated %) for the RFP accounts.
7. To contribute positively to Engagement Survey department result by being proactive in all aspects of department and interdepartmental issues.

JOB DUTIES & RESPONSIBILITIES

• To meet and exceed individual assigned sales goal and shared responsibility for team members for achievement of total department sales budget. Derive creative upsell initiatives.
• To conduct 5 sales calls daily and 3 sales activities ie Entertainment & Site Inspection per week.
• To submit sales call report on weekly basis.
• To identify and develop new potential accounts (to prospect at least 2 new accounts per week).
• Develop sales plans to generate business from identified markets/accounts.
• Determine corporate account needs and initiate sales activities of each assigned market/account to enable future bookings.
• Promote Marriott Bonvoy benefits (Transient and Events) and ongoing promotions to the customer in order to solicit and secure increased future business.
• Actively participate in MI Leads Generation (Cross-property referral program) to meet property and team goals.
• Continuously communicate the benefits and ongoing promotions of the hotel to the customer.
• Management and growth of corporate accounts by tracking individual transient, group and catering production goals.
• Negotiate transient rates for assigned accounts.
• Prospect new business through phone solicitation, physical sales calls, site inspections, trade shows, sales blitz, e-mail, research via newspapers & online resources.
• Gather market intelligence: new product ideas, competition activities, new customer trends and performance.
• Support Sales Centre Team by providing information to close groups/catering.
• Sell the benefits of the Sales Center/property sales and event management structure.
• Be actively involved in ensuring prompt follow-up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all said documents.
• Be a team player motivating peers and subordinates in support of department goals in sales and operations. To manage and develop Interdepartmental relations while not compromising customer satisfaction, revenue, profitability or associate morale of department / Hotel. To initiate team building activities.
• To share responsibility for development and training of direct reports.
• To adhere to personal behavioural norms of intergrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.
• Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing Department.

JOB REQUIREMENTS

• Minimum Diploma in Hotel Management and/or Sales & Marketing
• At least 3 years of relevant Manager experience or 2 years of relevant Assistant Manager experience in handling Proactive Sales
• Strong overall sales skills with sales system knowledge
• Understanding of hotel's business mix needs of transient, group and catering business
• Self-confidence, energetic & enthusiastic
• Ability to present ideas, expectations and information in a concise, well-organized manner
• Excellent interpersonal conflict management skills
• Software knowledge (i.e. Microsoft Office)
• Understanding and achieve team and individual goals
• Effective time management skills
• Understanding of sales strategies and account profitability
• Demonstrated leadership skills, customer development and relationship management skills
• Able to start work within short notice period