Total 696 F&B / Tourism / Hospitality job vacancies in singapore woodlands northtech

Main Duties and Responsibilities

We are seeking a highly motivated and experienced Assistant Restaurant Manager to join our dynamic team and help us create unforgettable dining experiences for our guests.

The incumbent will help embed and strengthen our brand’s service & quality standards and establish the relevant protocols to ensure a successful opening.

Key Responsibilities

• Assist the Restaurant Manager in overseeing all aspects of the restaurant operations, including service, food quality, and guest satisfaction.
• Ensure smooth and efficient daily operations, including scheduling, staffing, and inventory management.
• Maintain a high level of cleanliness and sanitation in the restaurant.
• Foster a welcoming and friendly atmosphere for guests.
• Anticipate and address guest needs and preferences.
• Resolve guest complaints and concerns in a professional and timely manner.
• Train and supervise F&B servers and waiters/waitresses to provide a high level of customer service to ensure guest satisfaction.
• Provide leadership and direction for associates while on duty by offering professional skills and leading by example.
• Address associates’ concerns and provide ongoing support and development.
• Monitor revenue and expenses to ensure profitability of the restaurant.
• Facilitate effective communication within the F&B team and with other departments.
• And any other tasks assigned by Restaurant Manager.

Job Requirements

• Min Diploma in Food and Beverage and/or Hospitality Services or an equivalent professional qualification in a related field.
• 4 to 6 years’ experience in a similar capacity, preferably in the hospitality industry. Pre-opening experience would be useful.
• Strong leadership and interpersonal skills.
• Ability to work under pressure and in a fast-paced environment.

Main Duties and Responsibilities

As the Reservations Executive for the Resort, you will be managing the room bookings and ensure that our guests have an exceptional experience from their initial reservation till the end of their stay in our Resorts.

The Reservations Executive plays an important role in processing reservations effectively and works closely with other departments to maximize the Resort’s room and spa sales.

Key Responsibilities

Reservation Management:

• Handle room reservations promptly and accurately through various channels, including phone, email, and online booking systems.
• Maintain accurate and up-to-date records of all reservations, including guest preferences and special requests.
• Manage group bookings, special requests, and VIP reservations, ensuring personalized service and attention to detail.

Guest Interaction:

• Provide exceptional service to guests by addressing their questions like information about room rates, availability, and hotel amenities.
• Assist guests with modifications or cancellations of their reservations, ensuring a smooth and hassle-free process.
• Handle guest complaints and issues related to reservations with professionalism and a problem-solving attitude.

Revenue Management:

• Monitor booking patterns and report on occupancy trends, helping to identify opportunities for maximizing revenue.

System and Record Management:

• Utilize reservation and property management systems to track and manage room inventory, availability, and bookings.

Job Requirements

• Diploma, Higher NITEC or NITEC or a professional equivalent qualification.
• 1 – 2 years of similar experience, preferably in a luxury hotel or resort setting.
• Proficient in Reservation and Property Management systems (eg. Opera)
• Able to multitask and work in a fast-paced environment.

Main Duties and Responsibilities

We are seeking a talented and accomplished Executive Sous Chef to join our pre-opening team here at Mandai Rainforest Resort by Banyan Tree. Possessing culinary creativity and expertise, the successful candidate will be responsible for providing exceptional and unforgettable dining experiences for our guests.

Key Responsibilities

• Responsible for leading our kitchen’s operations, including overseeing all culinary activities and ensuring compliance with all regulations with respect to food safety and hygiene. This will also encompass other operational aspects such as maintaining inventory levels, controlling food costs, and reviewing procedures to maximize productivity and efficiency.
• Collaborate with the Director of Culinary to develop and execute menus for our Resort. The Executive Sous Chef will create unique and innovative menus that reflect the theme and direction of the Resort, whilst concurrently ensuring high standards of food presentation.
• The Executive Sous Chef will also be responsible for maintaining the high standards of guest satisfaction expected of our brand. In performing this role, the incumbent will interact with guests to obtain feedback and aim for continuous improvement in food standards, quality and service.
• Cultivate a strong people culture by investing in the coaching and development of our associates. The incumbent will take ownership of people-management matters for the department including recruiting, upskilling and mentoring team members.

Job Requirements

• Degree or Diploma in Culinary Arts or a professional qualification in a similar discipline.
• 5 to 9 years of culinary experience as a Head Chef in a property of similar standing. Candidates should possess holistic and well-developed culinary skill sets and have a well-rounded and diverse culinary background. Pre-opening experience will be an advantage.
• Complete knowledge of statutory regulations and requirements in food handling, including full knowledge of food safety, hygiene and related practices.
• Able to work independently yet also possessing strong leadership qualities to provide guidance to those who work in the kitchen.

Main Duties and Responsibilities

We are seeking a passionate hospitality professional to join our pre-opening team as our Hostess.

As part of the pre-opening team, the incumbent will help embed and strengthen our brand’s service & quality standards and establish the relevant protocols to ensure a successful opening.

Key Responsibilities

• Be responsible for taking reservations, answering the phone, responding to any guest requests.
• Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest.
• Prepare and check tables before service.
• Prompt to clear and reset tables after service.
• Responding to guest enquiries and requests.
• Communicating guest information to the team (special requests, occasions) to personalize guests' experience
• Complete all opening and closing procedures in a timely manner.
• Always be assertive and attentive to guests’ needs.
• Ensure each guest gets a fond farewell before they leave.
• Assist in building and maintaining a strong guest profile database.
• Support food & beverage service when required.
• Any other tasks as assigned by the Restaurant Manager.

Job Requirements

• Minimum NITEC/Higher NITEC in Food and Beverage/Customer Service/Guest Relations or an equivalent professional qualification in a related field
• 1 to 2 years’ experience, preferably in the Hospitality or Food & Beverage industry. Pre-opening experience would be useful. Fresh graduates are welcomed.
• Strong interpersonal, communication and organizational skills.
• Highly motivated team player, able to perform with minimal supervision.

Main Duties and Responsibilities

We are seeking a passionate and highly skilled individual to join us as our Chef for our Associate Restaurant in Resort. The incumbent will play an important role in strengthening our Employee Value Proposition for the Resort by providing a high-quality dining experience for our staff.

Key Responsibilities

Menu Planning:

• Design and develop a diverse and attractive menu that meets the needs and preferences of our Resort’s staff. Incorporate seasonal ingredients and local flavors to enhance the dining experience.

Food Preparation:

• Oversee the preparation and presentation of meals in the cafeteria, ensuring all dishes are prepared to the highest standards of taste, quality, and presentation.

Kitchen Management:

• Supervise and coordinate the activities of kitchen staff, including cooks and kitchen assistants. Provide training and guidance to ensure consistency and adherence to culinary standards.
• Monitor and maintain the quality of food and ingredients. Conduct regular inspections to ensure that all dishes meet the hotel’s quality and safety standards.

Inventory Management:

• Monitor, manage and maintain inventory levels, including ordering and purchasing of food and supplies.
• Oversee the proper storage of ingredients.

Health and Safety Compliance:

• Ensure that all food preparation and handling procedures comply with health and safety regulations. Maintain a clean and organized kitchen environment, including proper sanitation practices.

Guest Satisfaction:

• Address any feedback or concerns from staff regarding the cafeteria’s food and service.

Job Requirements:

• Diploma in Culinary or a relevant professional qualification
• 3 – 4 years of proven experience as Chef or Cook, preferably for cafes in a luxury hotel or resort.
• Proven experience of creative approach in developing menus.
• Strong knowledge in food safety and sanitization standards.
• Strong proficiency in kitchen equipment and techniques.

Main Duties and Responsibilities

We are seeking a highly motivated and experienced Banquet Supervisor to join our dynamic team and help us create unforgettable experiences for our guests. The incumbent will help embed and strengthen our brand’s service & quality standards and establish the relevant protocols to ensure a successful opening.

Key Responsibilities

• Oversee all aspects of banquet operations, including planning, organizing, and executing events.
• Ensure smooth and efficient execution of banquets, conferences, and other events.
• Coordinate with various departments (kitchen, housekeeping, engineering) to ensure seamless event delivery.
• Ensure that all team members are briefed on the details of the shift ahead.
• Ensure that all service procedures are carried out in accordance to the SOPs of the resort.
• Recruit, train, and supervise banquet staff, including banquet captains and servers.
• Provide leadership and direction for associates while on duty by offering professional skills and leading by example.
• Develop and maintain high standards of banquet service and performance.
• Address associates’ concerns and provide ongoing support and development.
• Provide administrative support for F&B events, including coordination of banquet services, room setups, and guest lists.
• Facilitate effective communication within the banquet team and with other departments.
• Manage banquet inventory, including food, beverages, and equipment. Not limited to monitoring stock levels and place orders as needed.
• And any other tasks assigned by Banquet Manager.

Job Requirements

• Minimum Diploma in Food and Beverage and/or Hospitality Services or an equivalent professional qualification in a related field.
• 3 to 5 years’ experience in a similar capacity, preferably in the hospitality industry. Pre-opening experience would be advantageous.
• Energetic, proactive, positive can-do attitude.
• Ability to work under pressure and in a fast-paced environment.

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities:

l Responsible for food preparation and cooking to standard operating procedures;

l Ensure smooth operations and allocation of duties within the kitchen;

l Ensure that all orders are fulfilled in a timely manner and to expected standards;

l Attend to kitchen-related duties stock- checking and inventory and ordering;

l Practice and ensure good hygiene and housekeeping standards within the kitchen;

l Ensure food is stored, prepare and presented in a safe and hygiene manner;

l Uphold high standards of food quality to ensure customer satisfaction.

Requirements

l Strong experience in Chinese cuisine including all varieties of noodles and rice

l Profound knowledge of different kinds of beverages

l Deep knowledge of every aspect of Chinese dishes

l Proficient with BBQ and Chinese specialty equipment

l Ability to manage numerous tasks, assign responsibilities and display high patience

l Able to work night shift

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

• Responsible for production scheduling, working orders and recordings.
• Ensure production activities are carried out properly and efficient utilization of manpower.
• Train new production staff on proper working methods and production recording.
• Work closely with Quality Controller to ensure high Quality products are achieved.
• Ensure the production operation is in the context of ISO & HACCP programs e.g. hygiene standard, work instruction, production records are properly followed and recorded.
• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively
• To provide excellent customer service and management and to ensure that all your staff understands the importance of such standards
• Ensure smooth day-to-day operation of the team
• Obtain sales target and KPIs given by the management
• Assist in planning schedule
• Promote positive work environment
• Ensuring compliance with licensing, hygiene and health and safety legislation/guideline
• Develop strategic and operational plans for managing execution and measuring results
• Any other duties as may be assigned by management
• Must Able to work night shift and split shift
• Must Able to work OT on weekends and public holiday
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

1, In charge of the daily work and ordering for the assigned section.

2, Need to get up early to prepare soup etc.

3, Carry out given recipes and instructions with precision speedy.

4, Ensure strict health and hygiene practices.

5, Cleaning, organize and taking care of kitchen equipment as per

instruction manuals.

6, Monitoring food portion and waste to maintain profit margin.

7, Following safety and precautions in all daily activities (carrying heavy load, sharp objects, hot objects etc.)

8, Preferably Junior Executive specialized in Food/Beverage/Restaurant

Service or equivalent.

9,A,Must be able to work night shift and splite shift

10,Must be able to work extra hours if needed

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities include:
-Assist in daily operations
-Ensure that the restaurant and kitchen is properly maintained and clean
-Oversee food preperations, presentation and storage to ensure food health and safety compliceny.
-Regular checks with customers to gather feedbacks
-resolving of conflicts in a professional way

Qualities we seek are:

· Positive attitude and commitment to excellence

· Respective skills in functions to be performed

· Excellent interpersonal and communications skills

· Team work

· Willing to learn and able to work under pressure

· Experience in F&B Operations

· Preferably 3 years of previous experience in serving in restaurant

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Head of sales & Marketing takes ownership of the overall performance, direction and coordination of the Sales & Marketing Department. He/she typically involves overseeing the sales and marketing strategies of a company to drive growth and revenue.

Job Description

· Manage social media platforms

· Setting Sales and marketing KPI’s to manage activity within the team

· Identify and explore new market opportunities

· Making analysis about market, competitors and the different trends

· Establishes cordial and mutually beneficial relationship with new and existing clients

· Prepare annual marketing plan, timeline to meet project objective and increase sales

· Organize press event, awareness and promotional program

· Able to lead the Sales & Marketing team and ensure personal and team target is met

· Promotions and other misc.

· Generate content for digital marketing and social media platforms.

· Suggest promotions

· Other ad hoc duties as assigned by management

Experience

· At least 3 years of marketing communication experience with a proven track record in a fast-paced environment. preferable in F & B or service industry

· Bachelor’s degree (or equivalent) in marketing, business, or related field

· Strong working knowledge in F&B with proven track record in Sales

· Relevant managerial experience preferred

· Strong interpersonal and relationship management skills with all levels of stakeholder

· Able to work in a fast-paced environment and meet deadlines

· Proficiency in Mandarin would be an added advantage due to the need to liaise with Mandarin-speaking stakeholders

outh Indian cooks to assist the head cook in the daily operation of the kitchen including preparing and cooking Authentic South India cuisine

Monitor food production, safety and hygiene practise

Mixing and preparing of South Indian spices for cooking for the next day

Must be willing to work on weekend and public holidays

Willing to start work very early in the morningHave good skills and knowledge in Authentic South Indian cuisines (Veg/Non Veg)Authentic Chettinad cuisine, varieties of BiryaniAble to make South Indian Tiffin – Prata, Dosa, Varieties Rice, Appam, Idli, Pakoda, Chapatti, Vadai, Sambar and varieties of ChutneyKnowledge of Malaysian Indian cuisine will be an advantageKnowledge of making sambal for Mee Goreng

Have interpersonal skills and team player Have min of 7 years relevant working experience

Graphic Designer will play a creative role in developing creative concepts that align with our brand ethos and resonate with our target audience, with the aim of enhancing our brand presence and driving business growth.

Job Description

· Conceptualize, design and create various types of digital and marketing objectives

· Work closely with Marketing team to articulate and execute design decisions

· Participate in photography session and selection for new menu and promotions

· Liaise with print vendors for production of marketing materials

· Assist in design and production of promotional materials and communications collaterals such as advertisement, brochures, packaging and posters.

· Develops and delivers appealing and compelling designs in alignment with company’s creative designs and brand values.

· Oversees assignments within stipulated datelines

· Support APAC marketing needs

· Ad hoc duties as assigned

Experience

· Min 3 years of experience as a Graphic Designer, preferably within the F&B industry or related field.

· Proficient in graphic design software such as Photoshop and Illustrator.

· Strong typographical skills

· Able to multi-task and work within tight timeline

· Strong communication skills with the ability to articulate ideas and collaborate effectively with cross-functional teams.

· Works independently with little direct supervision

· Detail-oriented with a keen eye for aesthetics and design consistency.

· Displays effective multi-tasking and time management skills

· Flexibility to adapt to changing priorities and project requirements.

Responsibilities:

• Ensuring that all food is of excellent quality and served in a timely manner.
• Planning the menu, keeping in mind budget, and availability of seasonal ingredients.
• Overseeing all kitchen operations.
• Coordinating kitchen staff, and assisting them as required.
• Training staff to prepare and cook all the menu items.
• Taking stock of ingredients and equipment, and placing orders to replenish stock.
• Enforcing safety and sanitation standards in the kitchen.
• Creating new recipes to keep the menu fresh.
• Receiving feedback and making improvements where necessary.

Qualifications:

• Proven experience as a Chinese Chef with expertise in Dong Bei cuisine.
• In-depth knowledge of Chinese cooking techniques, ingredients, and regional flavors.
• Strong leadership and team management skills.
• Flexibility to work on weekends and public holidays to accommodate restaurant hours.
• Attention to detail and a commitment to maintaining culinary standards.
• Excellent communication and interpersonal skills.

TAN CHOON HAU

EA Licence 18C9251

EA Reg No. 1988835

We are seeking an experienced and detail-oriented Finance Controller to join our team. The ideal candidate must be fluent in Chinese to communicate with our Mandarin speaking colleagues and employer. The ideal candidate should possess a strong background in senior finance management in the top-tier hotels.

Key Responsibilities:

Oversee the financial operations of the company.

Ensure compliance with accounting standards and regulatory requirements.

Collaborate with different departments to support financial decision-making.

Provide strategic financial advice to senior management.

Qualifications:

Bachelor's degree or above in Accounting, Finance, or a related field.

Fluent in Chinese (written and spoken) is a must to communicate with our Mandarin speaking colleagues and employer.

Experience in the hotel industry is a strong advantage.

CA, ACCA, CPA qualification is preferred.

Strong analytical, problem-solving, and communication skills.

About the Job: 

• To perform tasks that require prolonged standing duration
• Ensure compliance to Food Safety and Hygiene practices
• Attend to customers’ needs and requests in a pleasant manner
• Ensuring products are in perfect condition and correctly priced at all times
• Upkeep cleanliness and hygiene standards at all times
• Fast food/Café with cashiering experience and able to perform manual chores
• Able to work on rotating shifts and support retail operation peak periods on public holidays and both Saturdays and Sundays

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

Main Duties and Responsibilities

The Housekeeper Supervisor is responsible for overseeing and coordinating the daily operations of the housekeeping department to ensure that all guest rooms and public areas meet the exceptional standards expected of our brand.

Key Responsibilities

• Responsible for ensuring cleanliness and upholding the standards required for our rooms.
• Conduct inspections to ensure compliance to our standards and implement initiatives to enhance such standards.
• Assign Housekeeping staff with their respective schedules and ensure that their work follows the Resort’s standards and protocols.
• Responsible for enhancing our guests’ satisfaction by addressing and resolving guest complaints related to housekeeping services in a prompt and professional manner.
• Manage and maintain our housekeeping supplies, including hotel linen, cleaning supplies and other associated assets.

Job Requirements

• Diploma or professional certification in Hospitality / Hotel Management or an equivalent professional qualification in a related field.
• 3 to 5 years’ experience in a similar capacity, preferably in a property of similar standing.
• Strong interpersonal, leadership and communication skills.

Main Duties and Responsibilities

As the Resort’s Executive Pastry Chef, you will spearhead the development and creation of pastries that reflect our Resort’s taste and appeal. Combining years of culinary expertise and artistry, the Executive Pastry Chef will provide our guests with an exquisite sensory culinary journey, showcasing creativity, innovation and the Resort’s high standards of quality.

Key Responsibilities

• Menu Development - Create pastries and dessert menus that reflect the Resort’s uniqueness while also catering to our guests’ preferences. In performing this role, the Executive Pastry Chef will need to apply creativity, innovation and artistry to create signature offerings which are unique to the Resort.
• Guest Experience – Partner with the culinary team to create memorable dining experiences through exceptional pastry presentations and personalized dessert offerings.
• Quality Control - Responsible for the overall quality of the Resort’s pastry and dessert offerings. The Executive Pastry Chef will oversee all aspects of our pastry operations, ensuring they are of the highest quality and reflect the standard of excellence expected of the Resort.
• People Development - Cultivate a strong people culture by investing in the coaching and development of our associates. The incumbent will take ownership of people-management matters for the department including recruiting, upskilling and mentoring associates.

Job Requirements

• Degree or Diploma in Culinary Arts or a professional qualification in a similar discipline.
• 7 to 10 years of culinary experience in a property of similar standing. Candidates should possess holistic and well-developed culinary skill sets and have a well-rounded and diverse culinary background.
• Complete knowledge of statutory regulations and requirements in food handling, including full knowledge of food safety, hygiene and related practices.
• Able to work independently yet also possessing strong leadership qualities to provide guidance to those who work in the kitchen.

Description & Requirements

We are looking for a highly experienced Senior Operations Manager to lead and optimize our operations. The ideal candidate must be fluent in Chinese to liaise with counterparties from Mainland China and have 5 years or more of experience in a senior operational management role within a top-tier international luxury hotel. A Bachelor's degree or above is required.

Key Responsibilities:

• Manage and oversee daily operations to ensure efficiency and excellence.
• Coordinate with various departments to improve operational processes and performance.
• Ensure compliance with all regulatory standards and operational protocols.
• Lead and mentor the operations team to achieve business objectives.

Qualifications:

• Bachelor's degree or higher in Hospitality, Business Management, or a related field.
• Fluency in Chinese (written and spoken) is mandatory for liaising with counterparties from Mainland China.
• 5 years of experience in senior operations management within a top-tier international luxury hotel is mandatory.
• Strong leadership, problem-solving, and communication skills.

Main Duties and Responsibilities

We are seeking an accomplished and highly service-oriented individual to join us as our Concierge Supervisor.

Key Responsibilities

Guest Service Excellence:

• Monitor and ensure the delivery of exceptional service to all our guests, handling complex and high-profile requests with professionalism and discretion.
• Address and resolve guest concerns and complaints promptly, striving to exceed their expectations and enhance their stay

Operational Management:

• Oversee daily concierge operations, including managing guest requests, reservations, and special arrangements.
• Ensure efficient use of resources and adherence to departmental policies and procedures.

Team Supervision:

• Supervise and coordinate the activities of the concierge team, ensuring adherence to the Resort’s service standards and operational procedures.
• Provide training, guidance, and support to concierge staff, fostering a high-performance culture and enhancing team skills.

Job Requirements

• Diploma in Hospitality or equivalent professional qualification
• 3 – 5 years of experience in Guest Relations or similar, preferably in a luxury hotel or resort setting, with at least 1 year in a Supervisory role.
• Able to handle high-pressure situations with professionalism.
• Strong leadership and management skills.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills.

Main Duties and Responsibilities

The Spa Supervisor and Trainer will be responsible for ensuring that we provide professional Spa Treatments to our guests. The incumbent will also be responsible for overseeing the daily operations of the spa, ensuring the facility is efficient, cost-effective and profitable.

Key Responsibilities

Training and Evaluation

• To monitor and assess the technical performance of therapists and to schedule training where necessary
• To read and understand negative guest comments and to take corrective measures.
• To work with the Group’s Training Manager in our Spa Academy, to identify training needs of respective outlets and to draw up a suitable training program.

Operations:

• Ensure through effective supervision, that services offered at the Spa are carried out with efficiency and courtesy.
• Oversee, supervise and monitor all facets of daily operations.
• Ensure all guests and visitors to Spa leave with a pleasant experience.
• Assist to interview, hire, supervise and evaluate therapists.
• Conduct daily inspection tours of the spa
• Ensure that our premise is clean and well maintained at all times.
• Assist our Spa Associates during peak periods and during shortage of manpower

Quality of Services

• Ensure that the treatment procedures are adhered to by all therapists
• Ensure that standard room set-up is maintained at all times
• Check that guest supplies are well maintained by therapists
• Be responsible for the preparation of products for treatments
• Ensure that preparation of products are done hygienically and according to recipes
• Ensure that all bottles (oil, gel, shampoo, body lotion) are washed regularly and the contents are fresh

Job Requirements

• Diploma or ITE Certification in Business Administration, Hospitality Management or a related field, or a relevant certification in spa management and treatment where needed
• Minimum of 3 years’ experience, preferably with a proven track record in a similar capacity and in an establishment of a similar standing. Pre-opening experience would be useful.
• Excellent knowledge of spa operations, spa management, treatments and other related aspects.
• Strong interpersonal, communication and organizational skills.

Main Duties and Responsibilities

The Spa Supervisor (Operations) will be responsible for the day-to-day management of spa operations, ensuring a seamless and luxurious experience for our guests. This role involves supervising spa staff, managing scheduling, maintaining high standards of cleanliness and service, and implementing operational procedures to enhance overall guest satisfaction.

Key Responsibilities

Strengthen and promote service excellence

• Be fully conversant with all our products and services to ensure we can respond to any feedback and requests from guests. In performing this role, the Spa Supervisor should provide alternatives and suggestions whenever required.
• Provide personalized service by addressing guests by name and interacting with them on a professional and personalized level.
• The Spa Supervisor will be also responsible for promoting guests’ satisfaction.

Ensure efficient operations

• Accurately report all guests’ bookings for Spa services in accordance with departmental procedures.
• Ensure the security and safety of all Spa areas and facilities, and to be responsible for Spa operations.

People Management

• Cultivate a strong people culture by investing in the coaching and development of Spa Associates. team members. The incumbent will take ownership of people-management matters for the department including recruiting, upskilling and mentoring team members.

Job Requirements

• Diploma or ITE certification in Business Administration, Hospitality Management or a related field, or a relevant certification in spa management and treatment where needed
• Minimum of 3 years’ experience, preferably with a proven track record in a similar capacity and in an establishment of a similar standing. Pre-opening experience would be useful.
• Excellent knowledge of spa operations, spa management, treatments and other related aspects.

Main Duties and Responsibilities

We are seeking an accomplished and highly service-oriented individual to join us as our Chief Concierge. The incumber will play a critical role in ensuring that our guests’ experience is aligned to our Resorts’ unparalleled standard of excellence, and in doing so, ensuring that their stay is memorable and exceeds their expectations.

Key Responsibilities

Ensuring Service and Guest Excellence:

• Responsible for ensuring that our brand’s standard of excellence is maintained and exceeded.
• To anticipate and meet guests’ needs and preferences, and tailor services to enhance their stay.
• Responsible for ensuring that all guests are extended a warm, friendly and genuine welcome.
• Handle guest requests and special requirements efficiently.
• Oversee all concierge operations, ensuring the delivery of high-quality and personalized service to our Resort’s guests.

Operational Management:

• Develop and implement policies and procedures to streamline operations and improve guest satisfaction.
• Monitor and manage metrics and guest feedback to identify areas for improvement and develop corrective actions.

People Management

• Lead, monitor and manage the concierge team, providing training and support to ensure adherence to our Resort’s service standards.
• Conduct regular performance evaluations and implement development plans to enhance team skills and service delivery.

Job Requirements

• Diploma in Hospitality or an equivalent professional qualification
• 4 – 6 years of experience in Guest Relations or similar, preferably in a luxury hotel or resort setting.
• Able to handle high-pressure situations with professionalism.
• Strong leadership and management skills.