Total 2 operations engineer job vacancies in Health / Beauty / Fitness category in Singapore

THE ROLE

Reporting to Boutique Manager, we are looking for a Beauty Advisor to offer luxury personalized services to our clients. You will be working in a Studio Spa located at Raffles Hotel.

• You are the ambassador of Orveda.
• You elevate Orveda through the retail evolution & client experience elevation.
• You transmit Orveda’s DNA, uniqueness, and know-how to clients.
• You ensure the development of boutique's sales while guaranteeing the excellence of client experience.

YOUR MAIN FOCUS

Brand image

• Always ensure an elevated brand image: signature grooming standard, visual merchandising (POS & animations), services & client experience.
• Guarantor of brand expertise, corporate values with the ability to transmit by a perfect storytelling.
• Embody the values of the brand and encourage and develop “one-team” spirit with hospitality and generosity.
• Take ownership of the POS / the boutique, embody retail identity guidelines and ensure the perfect image of the POS / the boutique in terms of visual merchandising execution & maintenance and general harmony of the POS.
• Demonstrate attention to detail and respect pos daily procedures: cash desk, stock, testers etc.

Retail expertise

• Appropriate brand’s retail commitment, practice signature selling ceremony and “client-centric” approach in a pragmatic & authentic way.
• Ensure the achievement and monitoring of the sales objectives both individually and collectively.
• Willing to go beyond the target and pos growth by cross-selling and upselling actions.
• Attend & participate actively in all class/virtual trainings across all axis and soft skills.
• Ensure a proactive communication with store manager regarding POS daily activities.

Client experience

• Actively put the client experience at the heart of all actions by giving clients a unique experience by creating a sincere bond: warm welcome & proactive connection, by embodying the signature brand attitude.
• Develop a regular clientele and develop local and international clientele by using the CRM tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
• Cultivate solid clienteling mindset & action, optimize daily CRM practice with new clients recruitment and client loyalty retaining as the top priority.

YOU ARE A COTY FIT

• Minimum 4 years of successful track record in the luxury retail industry.
• Past luxury or perfume & cosmetics or travel retail experience is a plus.
• Innate sense of client experience and taste for challenges and sales.
• Excellent communication, client engagement, interpersonal and storytelling skills.
• Proactivity, curiosity, open-mindedness, dynamism & agility, are key strengths to achieve excellence in the role.
• Solid knowledge of the state of Retail in the Luxury & beauty world, as well as client experience is a plus.

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self.

Join us in making over the world of beauty!

Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.

THE ROLE

We are looking for a Beauty Advisor to offer luxury personalized services to our customers to help them choose the right cosmetics/fragrance.

Beauty Advisor responsibilities include demonstrating makeup techniques, suggesting products that meet clients’ needs and informing customers about product details, like ingredients, application methods and price. To be successful in this role, you are customer-service oriented and are familiar with a wide range of beauty products.

Ultimately, you will help achieve our sales quotas while promoting our beauty products and services to clients.

KEY RESPONSIBILITIES

• Increase sales and brand awareness by providing professional consultation in-line with exquisite moment
• Handle customer objections and convert opportunities to sales. Handling queries on Fragrances/Makeup/Skincare
• Ensure counter cleanliness, ensure proper presentation of products/testers on shelves and replenish/pack stocks as needed.
• Provide outstanding client experience through excellent product knowledge and expertise through a multi-category, multi-channel approach. Achieve targets together as a team while adhering to company's directives.
• Ensure long term engagement with our clients and maintain good relationship after sales
• Maintain the store in optimum condition and adhering to a visual merchandising guideline that best represents the brand

KEY REQUIREMENTS

• Minimum 1 year of relevant working experience in beauty industry is preferred
• Extensive knowledge of Makeup and Fragrance products.
• Possess accreditation in Makeup Artistry/Skincare/ Fragrance is preferred
• Excellent & effective communication skills
• Additional education in Cosmetology or relevant field is a plus