Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
Use ..
Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
Use diagnostic tools to troubleshoot problems associated with network connectivity, and Smart Home hardware/software
Responsible for tracking hardware and software inventory
Familiarize end users on software, hardware and peripheral device operation used in smart home ecosystem
Take ownership and responsibility of queries, issues and problems assigned
Install, configure and setup smart home devices for home owners on site.
Performs general preventative maintenance tasks on smart home deivces
Performs remedial repairs on smart home devices
Resolve and update incidents with in SLA and also update stakeholders
Update KB with solution provided
Use tools and methodologies to load, copy and customize operating system configurations for deployment
Min Higher NITEC in IT / relevant field or higher
1-2 Years of experience in IT System Infrastructure
Good working knowledge experience in implementation / maintenance of IT infrastructure
Additional advantage if you possess skillsets in System/Network Certs, IT Security Skillsets
