Total 4 customer service manager job vacancies in Health / Beauty / Fitness category in sg tampines agency building

Key Responsibilities:

• Operations Management: Oversee the daily operations of the beauty center, including scheduling appointments, managing staff, and ensuring smooth service delivery.
• Staff Management: Recruit, train, and supervise beauty therapists, estheticians, and support staff. Conduct performance evaluations and provide ongoing training and development opportunities.
• Customer Service: Ensure a high standard of customer service is maintained. Address client inquiries, complaints, and feedback to enhance the overall experience.
• Financial Management: Manage the center’s budget, monitor expenses, and ensure profitability. Handle cash management, invoicing, and financial reporting.
• Sales and Marketing: Develop and implement marketing strategies to promote services and products. Analyze sales data and customer trends to maximize revenue opportunities.
• Inventory Management: Oversee inventory levels of beauty products and supplies, ensuring adequate stock and maintaining vendor relationships for supply procurement.
• Compliance and Safety: Ensure compliance with health and safety regulations, industry standards, and company policies. Maintain a clean and hygienic environment.
• Service Development: Stay updated on industry trends and emerging treatments. Introduce new services and promotions to attract and retain clients.

Requirements:

Education and Qualifications:

• Education: A degree or diploma in business management, cosmetology, or a related field is often preferred.
• Certification: Relevant beauty therapy or management certifications may be required, depending on the services offered.

Experience:

• Proven experience in a managerial role within the beauty or wellness industry is essential.
• Experience as a beauty therapist or esthetician may be advantageous.

Skills:

• Leadership Skills: Strong leadership abilities to motivate and manage a diverse team effectively.
• Communication Skills: Excellent verbal and written communication skills for interacting with clients, staff, and vendors.
• Customer Service Orientation: A strong focus on providing exceptional customer service and addressing client needs.
• Financial Acumen: Understanding of budgeting, financial reporting, and business operations.
• Sales and Marketing Skills: Ability to create and implement effective marketing strategies and promotions.
• Problem-Solving Skills: Strong analytical and problem-solving skills to address challenges and improve operations.

Personal Attributes:

• Passion for the beauty and wellness industry with a keen eye for trends and quality.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Ability to work in a fast-paced environment and adapt to changing demands.

Working Conditions:

• The role may require working flexible hours, including evenings and weekends, to accommodate client schedules.
• The Beauty Centre Manager typically works in a salon or spa environment, which may involve standing for extended periods and engaging directly with clients and staff.

As a member of management team to provide thought leadership in strengthening evidence-based quality person-centred care (PCC) nursing practices towards well-being and wellness of all profiles of persons living with dementia in the Lodge.

Responsibilities:

1. Provide visionary leadership in transforming and maintaining high standards in the delivery of evidence-based PCC dementia nursing care in accordance with MOH Enhanced Nursing Standard for Nursing Home (ENHS), Healthcare Service Act (HCSA), Singapore Nursing Board Standard of Practice & Code of Ethics and person-centred care principles.
2. Provide training, coaching, supervision and monitoring to build a capable and forward-looking team for high and consistent quality dementia care.
3. Provide leadership to the Domain Expert teams in reviewing SOPs for relevance and alignment to person-centred principles, facilitate and monitor the implementation of ENHS for consistent high-quality and safe person-centred nursing care.
4. Lead Quality Assurance team through structured audits, lead relevant Quality Improvement (QI) projects and on-going analysis of clinical data to improve quality and efficiency delivery of person-centred care.
5. Lead team in harnessing technology to enhance safety, productivity and deepen PCC nursing.

Requirements:

• A degree in nursing from an accredited University and an advanced diploma, post-graduate, post-basic nursing qualification
• Full registration with Singapore Nursing Board
• At least 10 years as Staff Nurse with 5 years of leadership experience in a nursing homes, inpatient hospice, and inpatient wards in both acute and community hospitals.
• Strong believer in person-centred care
• Excellent communication and interpersonal skills
• Dynamic, resourceful, driven, visionary and able to work independently and within a team
• Experience with dementia population will be an added advantage

Interested applicants are invited to email detailed resume, stating qualifications, experience, current and expected salaries, contact number and a recent photograph to:

Email: [email protected]

• Overseeing shop sales, promotions and campaigns
• Planning and directing the hiring and training of new Sales Representatives
• Directing and coordinating all sales activities locally and regionally
• Preparing sales budgets and projections and approving expenditures
• Tracking and analyzing sales statistics based on key quantitative metrics
• Setting discount rates and determining price schedules
• Serving as the face of the organization to internal and external partners
• Making data-informed decisions to drive performance and resource allocation
• Developing and maintaining relationships with key clients
• Setting sales quotas and goals
• Overseeing and directing performance of the sales team
• Identifying emerging markets to find new sales opportunities
• Defining and executing territory sales plans

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

Quality and Safe Care

• Is responsible for the compliance of all nursing standards as stipulated by Ministry of Health and Singapore Nursing Board.
• Leads quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care. Ensures quality audits and planned and conducted periodically. Follow up with areas of corrective improvements.
• Ensures written policies and procedures and work process are available and up to date to guide the provision of nursing care.

Care Delivery

• Monitor the smooth transition of the residents from acute to chronic care and back to the community, where possible.
• Direct care of the residents to ensure compliance to standards.

Staff Resources

• Ensures appropriate skills mix and adequate manpower resourcing for all shifts and types of services.

Staff Development

• Direct and facilitate staff development and competencies upgrading, in-house training, including latest nursing techniques; and implement new techniques or procedures where appropriate.
• Guide orientation/induction programmes and preceptorship for all new staff.

Work Location: Tampines Nursing Home

• Degree in Nursing
• Valid practicing certificate issued by the SNB
• Valid BCLs certification
• Preferably with two-three years' experience in similar position in a nursing home / geriatric ward