Total 5 quality assurance engineer job vacancies in Health / Beauty / Fitness category in D21 Upper Bukit Timah, Clementi Park, Ulu Pandan

Job Description

• Contribute to Life Science projects for Antaes Asia clients
• Review and familiarize with Automation systems used on site.
• Execute and review SAT protocol/reports.
• Assist Automation Engineer in commissioning.
• Support Engineers in documentation (SOPs, Work Instructions, Risk Assessments etc).
• Assist Engineers in creating and reviewing maintenance procedures / maintenance plans.
• Support Automation System PQ.
• Provides trouble shooting / continuous improvements to processes / systems. Maintain high GMP standard meeting the regulatory expectations such that the site is always inspection ready.
• Monitor and enforce compliance measures (including Data Integrity and safety) within their specific discipline to ensure inspection readiness of plant, as well as participate as an audit team member in the conduct of audits.
• Monitor and manage the DCS/PLC systems to ensure constant and reliable support to the plant at all times so as to minimize disruption to the production process.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Requirements

• 5-10 years’ experience as Pharma Engineer with Controls experience in the process / pharmaceutical industry
• Experience in Delta V system, especially batch process.
• Experience in SIL calculation and TMR system (Honeywell Safety Manager) will be added advantage.
• Experience in the Siemen PLC system will be added advantage.
• Good understanding of validation process, calibration and preventive maintenance.
• Familiar and understanding of Global Engineering Standard (GES) and understanding of industrial standards.
• Effective communication & Operational Excellence skills.
• Show high level of initiatives.
• Knowledge in Alarm management system, LCS ( Local Control Station ) with push buttons, selector switch, ammeter, voltmeter and emergency stop. FRP enclosure with ingress protection, PEMS (Portable Emissions Measurement Systems), Building management system, Urgency system & Commission automation system

Job Description

• Contribute to Life Science projects for Antaes Asia clients
• Contribute to the promotion of Antaes services on top of assistance provided to clients
• Review and familiarization on Process equipment's (PID's, lay outs and block diagrams).
• Execute and review SAT/FAT/IQ/OQ/PQ protocols/reports
• Review of documentation (SOP's, WRA, Risk Assessments)
• Review and generation of maintenance plans
• Following the project, the candidate will remain accountable for the designated system and would be accountable for:

Ø Safety: Ensure all maintenance activities are carried out safely. Maintain awareness in SEHS within Technical Services and strive for improvements.

Ø Quality: Ensure that all Engineering and maintenance activities are carried out in compliance with Engineering Standards and Procedures. Lead key Quality improvement projects. Assist and lead investigations and CAPA

Ø Reliability: Assure reliability of plant equipment and systems by managing team to implement conditioning monitoring and methods, conduct equipment measurement and improvement on repeating failure; evaluate/analyze data/results, provide recommendation and follow up monitoring

Ø Continuous improvement: Drive continuous improvement by providing recommendation and initiative to promote sustainability.

The systems listed below are currently in use on site. Candidates who can bring knowledge and experience across a selection of the following systems should apply:

Clean utility system:

• Purified Water Generation
• Purified Water Storage and Distribution
• Water-for-Injection Generation
• Water-for-Injection Storage and Distribution
• Pure Steam Generation and Distribution
• Technical Gases and chemical distribution
• HVAC and Cleanroom systems

Black utility system:

• Cooling Tower
• Steam Boiler
• Glycol Chillers
• Air Compressors
• Air Dryer
• Liquid Nitrogen

Requirements :

• Min 5 years of engineering experience with Degree in Engineering or min 6 years of engineering experience with Diploma in Engineering
• Min 5 years of technical experience in Bio/Pharma industry with Degree or min 3 years of technical experience in Bio/Pharma industry with Diploma
• Experience in GMP and safety practices & Knowledge transfer
• Highly knowledgeable and competent in their field of work.
• Strong technical knowledge and well verse in all technical aspects.
• Substantial fault-finding and trouble-shooting experience.
• Good analytical skill in investigation.
• Lead complex issues investigation and detailed troubleshooting.
• Experience in commissioning and sytem, drawing design review
• Experience in documentation in KNEAT, SAP, VEEVA
• Experience in VAF system, (VAF in Mechanical Engineering commonly refers to Vane Airflow Sensor, a device used to measure the flow of air in various applications, particularly in HVAC)
• Experience in EPA (Efficiency Particulate Air) , HEPA (high efficiency particulate air filter) & HVAC
• Experience in Maintenance and reliability reviews

Job Description

• Contribute to Life Science projects for Antaes Asia clients
• Review and familiarize with Automation systems used on site.
• Execute and review SAT protocol/reports.
• Assist Automation Engineer in commissioning.
• Support Engineers in documentation (SOPs, Work Instructions, Risk Assessments etc).
• Assist Engineers in creating and reviewing maintenance procedures / maintenance plans.
• Support Automation System PQ.
• Provides trouble shooting / continuous improvements to processes / systems. Maintain high GMP standard meeting the regulatory expectations such that the site is always inspection ready.
• Monitor and enforce compliance measures (including Data Integrity and safety) within their specific discipline to ensure inspection readiness of plant, as well as participate as an audit team member in the conduct of audits.
• Monitor and manage the DCS/PLC systems to ensure constant and reliable support to the plant at all times so as to minimize disruption to the production process.
• Contribute to the promotion of Antaes services on top of assistance provided to clients

Requirements

• 5-10 years’ experience as Pharma Engineer with Controls experience in the process / pharmaceutical industry
• Experience in Delta V system, especially batch process.
• Experience in SIL calculation and TMR system (Honeywell Safety Manager) will be added advantage.
• Experience in the Siemen PLC system will be added advantage.
• Good understanding of validation process, calibration and preventive maintenance.
• Familiar and understanding of Global Engineering Standard (GES) and understanding of industrial standards.
• Effective communication & Operational Excellence skills.
• Show high level of initiatives.
• Knowledge in Alarm management system, LCS ( Local Control Station ) with push buttons, selector switch, ammeter, voltmeter and emergency stop. FRP enclosure with ingress protection, PEMS (Portable Emissions Measurement Systems), Building management system, Urgency system & Commission automation system

In this role, you will work closely with the agency force and agency distribution team to drive Health sales, create sales opportunities, monitoring the sales activities and be the intermediary to all agency support functions. As part of this dynamic role, you will report to the Head of Health Distribution Strategy to drive a productive Agency Distribution for Health.

Job Description:

• Monitor agency sales through appropriate sales analyses and reports
• Be project IC / Lead for assigned Health initiatives and projects
• Create a culture of commitment and achievement
• Work closely with Agency distribution team to drive Health sales
• Assist in the development of sales initiatives to drive activities & performance
• Handle all issues and queries for the Agency Leaders (ALs) and Financial Consultants (FCs) to ensure alignment with PACS goals
• Be the Health Specialist handling product queries
• Develop positive business relationships with internal and external customers
• Manage and drive the implementation of process improvements
• Any other projects or tasks assigned

Who we are looking for:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Possess strong leadership qualities and a mind towards excellence
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment
• Strong analytical & Excel skills
• Experience in performance management

Working Experience

• Sales experiences in the insurance industry preferably LIFE
• Agency Distribution experience
• Knowledge of MediShield Life and Integrated Shield

Professional Qualifications

• CMFAS M5, M9, M9A and HI certifications is preferred

Education

• Bachelor in Business or related fields of study

Language

• English

Job Description Summary

PRUShield Claims recovery is a key initiative for the Medical Portfolio Management team. It is the process of assisting customers in submitting claims to a third-party insurer. This role includes reaching out to customers via 2-way sms, follow up calls with customers and to follow through with the collation of medical receipts and report on behalf of the customer. The medical documentation is submitted to customer’s HR department and the team will complete the process by following through with the group insurers.

The primary objective of this role is to assist customers and financial consultants with the recovery process. In addition, the specialist must create awareness of the benefits of submitting a recovery claim.

This is an exciting opportunity for those keen on taking on a new challenge that will have a direct positive impact to our organisation’s bottom-line.

Job Description

Objectives for Medical Services Specialist

• Reporting to Medical Services Consultant, you will conduct daily outbound calls to customers and promote the benefits of a recovery claim.
• Achieve performance targets set, which include daily call productivity, contact rate, and success rate.
• Provide assistance to walk-in customers which will be based at our concierge offices/ counters located offsite in our private partner hospitals on PRUShield claims related enquiries including advice on third party recovery and its benefits.
• Collect the patient consent forms of customers who have been admitted to our partner hospitals.
• Reach out to customers who have given their consented to be contacted to offer assistance with claims and also issue transportation vouchers who qualify.

Role & Responsibilities

• Ensure SOP are followed when handling outbound and inbound calls to customers at all times.
• Daily reporting to Medical Services Consultant on call activity and outcomes. Provide end to end support for each case handled.
• Ability to assist customers on their recovery claims process.
• Reply to emails related to claims recovery and concierge services and answer hotline calls.
• Attend service and product trainings or any other trainings as and where required.
• Adhere to standard operating procedures for customer data privacy and protection.
• Provide Team Lead with feedback from customers and financial consultants.
• Adhere to company’s code of conduct.
• Provide on-site concierge services at private panel hospital
• Achieve PRUShield Recovery performance targets set; which include daily call productivity, contact rate, and success rate.

KPIs

You will be required to:

• Make 20-30 outbound calls daily
• Meet the set target for submission of claims to third party insurers
• Meet the set target for recovery payments received from third party insurers
• Attend to calls and emails pertaining to third party recovery and concierge matters within the agreed TATs

Qualifications / Criteria

• Friendly, proactive and service oriented individual.
• Team player and enjoys being in a target driven team.
• Two years’ experience with outbound or in-bound call centre environment.
• One to two years’ experience in integrated shield or life insurance preferred.
• Poly diploma, GCE A level or relevant work experience.
• Life insurance qualifications – Certificate in Life & Health Insurance.