Total 3 Manager level Health / Beauty / Fitness job vacancies in clarke quay central singapore

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

Essential Functions

• Responsible for supervising a team of lab staff and ensuring effective operational delivery.
• Responsible for setting day to day operational activities for the team with a focus on daily delivery.
• Under the mentorship of management, responsible for hiring, training, and performance management of staff.
• Supervises the daily activities of assigned laboratory work group(s) through appropriate delegation, technical skills training, and work supervision. Meets regularly with staff and senior management to discuss and resolve workload and technical issues.
• Screens and assigns workload. Plans, prioritizes and assigns tasks and projects.
• Responsible for monitoring of inventory of reagents and supplies to ensure adequate levels for deliverables. Ensures spend is within approved budgetary amount.
• Responsible for ensuring activity in the team meets safety guidelines. Drives individual accountability for safety across the team. Identifies opportunities for improvements in safety.
• Responsible for the review of laboratory metrics to identify initiatives as well as establish additional metrics such as cost savings that are associated with process improvement initiatives.
• Partners with stakeholders on process improvement initiatives to present projects and ensure that goals are met.
• Independently identifies and evaluates vendor platforms to that may help meet goals of the initiatives.
• Determines resourcing needs to ensure effective delivery.
• May act as a back up in any area of daily laboratory operations.
• Responsible for ensuring operations meet quality guidelines.
• Ensures timely and appropriate resolution of CAPA and quality incidents, quality and compliance metrics, root cause analysis and improvement.
• Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
• Assists in establishment and revision of laboratory policies and procedures. Maintains appropriate control and quality assurance procedures. Ensures compliance with safety requirements.
• Keeps abreast of new technical developments. Assist with implementation of new tests, equipment, programs and/or procedures in the assigned area(s) as needed. Contribute to continuous improvement initiatives to increase quality of services and operational efficiency.
• Fosters a unified culture and facilitates collaboration, cooperation, sharing of information and teamwork. Participates in initiatives to improve employee engagement to positively impact operational results, customer satisfaction and employee retention.
• Manages staff in accordance with organization’s policies and applicable regulations.
• Supports safety, quality, and 6S requirements and initiatives.
• Complies with company's procedures and applicable regulatory requirements.

Qualifications

• Bachelor's Degree on healthcare-related field.
• At least 4 years of experience in a regulated laboratory environment.
• Demonstrated ability to train and mentor others, as well as navigating challenges in operational and people matters.
• Ability to assess and prioritize multiple tasks, projects and demands.
• Strong understanding of specific area of responsibility. Understanding of operations and methods. Knowledge of study set up and cross functional/system dependencies.
• In depth knowledge of testing procedures and applicable laboratory testing regulations.
• Working knowledge of quality assurance and quality control principles and in depth knowledge of company-specific program requirements.
• Knowledge of occupational safety and health rules and regulations.
• In depth knowledge of clinical testing procedures and applicable laboratory testing regulations.
• Good written and oral communication skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Applicable certifications and licenses as required by local regulations.

Q² Solutions, IQVIA’s laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other. https://www.q2labsolutions.com/careers 

Activate Interactive Pte Ltd ("Activate") is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impacts on people's lives, then we would love to hear from you.

Job Overview

The Head of HCD (Health & Co-Development) is to actively contribute to the organisation's success and identify growth opportunities. The role is primarily responsible for the following:

A.    Pre-sales & Bid Management

The incumbent is responsible for identifying all potential business opportunities within the ambit of HCD in both the public and private sectors. He/she is responsible for anchoring responses to proactive (proposals) as well as reactive (RFP/RFI) bids as a single point of contact for timely submission.

B.    Project Management

The Head is overall responsible for managing IT projects from award of tender to delivery and maintenance while keeping time, quality, and cost constraints under control.

C.    Client Management

The incumbent is responsible for maintaining excellent relationships with all clients with a focus on long-term relationships.

D.    People Management

The Head is to ensure the department maintains an optimum staff strength to fulfill its various responsibilities in line with the department’s approved annual operating plan (AOP). The Head is also to maintain a high level of staff engagement, ensuring staff are properly developed, and put in place a succession plan for all critical roles in the department.

Key Responsibilities / Main Tasks

1.     Anchor responses to proactive (proposals) as well as reactive (RFP/RFI) bids as a single point of contact for timely submission.

2.     Effectively coordinate with stakeholders to design a solution response.

3.     End-to-end ownership of the proposal response to the client for timely submission.

4.     Deliver presentations and demonstrations both internally and externally on all relevant proposals recommended to clients.

5.     Oversee Project Plans Development

6.     Oversee Project Implementation

7.     Maintain excellent relationships with all clients to build long-term relationships and pre-empt situations that may have impacts on ongoing projects.

8.     Manage work allocations, manpower, and resourcing needs for HCD.

9.     Drive performance management practices within the team in accordance with organisational policies and procedures.

10.  Actively drive staff engagement and develop initiatives to support the continuing competence and professional development of the team.

11.  Develop a succession plan for all critical roles.

12.  Develop excellent working relationships with other senior management team members to contribute to the organisation success and growth.

Critical Success Factors for the Role

To succeed in this role, you should be someone who possesses these qualities, attributes, and experience:

1.     More than 10 years of leadership experience managing team(s) of similar staff strength.

2.     More than 8 years of IT bid/tender, project, and client management experience. Experience dealing with public sector clients is crucial.

3.     Experience performing at mid to senior management level, preferably in the IT industry.

4.     Key attributes include a keen sense of responsibility, adaptability, perseverance, effective communication skills, a high degree of critical and structured thinking skills, and the ability to solve problems with first-principle thinking.

5.     Bachelor’s or Master’s degree, preferably majoring in one of technology areas such as IT, computer science, or computer engineering.

·       Working with a growing company striving for the sky

·       Collaborative leadership

·       Enlighten corporate culture

·       Fun working environment

·       Flexi benefits

Does it sound like something you are interested in exploring further? Please be in touch with our team.

Activate Interactive Pte Ltd is an equal opportunity employer. Employment decisions will be based on merit, qualifications, and abilities. Activate does not discriminate in employment opportunities or practices due to race, colour, religion, gender, national origin, age, disability, marital status, or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate. Your personal data will be processed for the sole purpose of managing our recruitment process and related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.