Total 4 job vacancies by Dnata Singapore Pte. Ltd.

Summary:
The HR Assistant Manager, Shared Services, is responsible for providing comprehensive support across the full range of HR functions, including HRIS, HR reporting, compensation and benefits, employee engagement, performance management, and policy development. This role will play a key part in developing and implementing HR policies, ensuring compliance with employment legislation, and driving process improvements. The successful candidate must have experience in creating HR policies and be well-versed in HR operations, systems, and best practices.

Key Responsibilities:

• Lead the development, implementation, and updating of HR policies, ensuring alignment with legal requirements and company objectives.
• Provide support for all HR functions, including compensation and benefits, employee communications and engagement, performance management, learning and development, and welfare programs.
• Troubleshoot HRIS issues in SAP and coordinate with IT personnel to identify and resolve system problems, ensuring system integrity.
• Conduct system customizations, functional testing, and process improvements to enhance HRIS capabilities.
• Develop Standard Operating Procedures (SOPs) for HR processes and drive internal training and knowledge sharing across the HR team.
• Participate in HR projects, plan and prioritize workloads to ensure resources are allocated to key HR processes, and meet agreed service levels.
• Develop and maintain HR dashboards, metrics, and reports to monitor key performance indicators (KPIs) and workforce trends, providing insights to the leadership team.
• Safeguard employee data by ensuring compliance with data protection policies, maintaining the accuracy of employee records, and managing employee insurance and leave programs.
• Advise Business Units on HR matters, ensuring timely and accurate guidance on all HR processes and policies.
• Collaborate with management to introduce HRIS enhancements, process improvements, and redesign efforts to increase operational efficiency.
• Ensure compliance with all workplace safety, security, and health policies, including adherence to employment legislation and company regulations.
• Oversee ad hoc HR projects and initiatives, ensuring they are completed on time and within scope.

Requirements:

• Minimum Degree in Human Resource Management or equivalent.
• Minimum 5 years of experience in HR operations, with proven experience in developing and implementing HR policies.
• Strong working knowledge of SAP HR and HRIS systems.
• Analytical, detail-oriented, and highly proficient in handling numerical data and generating reports.
• Experience in process redesign, change management, and implementing process improvements.
• Strong understanding of HR best practices, employment-related legislation, and compliance requirements.
• Ability to multi-task, manage priorities, and work effectively in a fast-paced, dynamic environment.
• Excellent communication and problem-solving skills, with a proactive and solution-oriented mindset.

Summary

The Resource Planning Manager is responsible to his team to maximizing the utilization of available resources through the provision of medium-term tactical planning and production of staff rosters, ensuring the is responsible for the provision of rosters considering fluctuations in flight volumes, feedback from Resource Allocator teams, and other operational data sources.

Duties and Responsibilities

• Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence
• Uphold the highest standards by ensuring policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand value
• Provide an independent view regarding the most effective utilization of all resources. Support the allocation of resources in through long-term planning. Direct and support Resource Planners and Resource Allocators to effectively resource shifts on a monthly to 24/7 basis through three distinct phases:
• Pre-planning - considering the expected demands, schedules, and roster resources pre-plan the allocation of tasks 24-72 hours in advance of the shift
• Shift-planning - during the shift prior and/or at the start of the appropriate shift, considering the actual availability of resources (Manpower, Equipment, and Facilities), re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load
• Real-time - considering the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in-line with the actual loads
• Improve operational efficiency and productivity by utilizing specialist knowledge of the decision support systems including but not limited to Resource Management System (RMS), Real-Time Control (RTC), Multi-Access Check-in System (MACS) and other dnata or third-part Management Information Systems (MIS).
• Actively work with the Duty Managers, Resource Planners and Resource Allocators by providing expert advice, input and direction in order to respond to dynamic changes during rostering including but not limited to annual leave planning, long term workplace injuries or sickness.
• Effectively communicate the rostering plan to the appropriate staff, seeking input and review to ensure that front-line staff inputs are reviewed and accounted for in the continual improvement of rostering coverage.
• Ensure compliance with all workplace safety, security, and health policies and procedures
• Champion dnata's Environment Sustainability Framework, living our commitment to reducing emissions, responsible consumption, and the protection of wildlife and habitats, while promoting sustainability and environmental stewardship within the aviation sector
• Be a brand ambassador, representing dnata in a professional and brand-aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances

Requirements

• Minimum Degree or Diploma from a recognized tertiary institution with minimum 5 years in a management or leadership role
• Minimum 10 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company
• Strong analytical ability, diagnostic and problem-solving skills, with ability to anticipate future needs to make strategic decisions on optimising resource utilisation
• Excellent time management, prioritization, with creative and lateral thinking
• Must possess advanced computer skills with an awareness of specialist applications, packages, programme languages, and high proficiency of MS-Office
• Excellent communication in English, both written and spoken
• System user training required on Inform suite. Knowledge of the Inform suite is highly advantageous.

Summary

The Resource Planner is responsible for short-term planning, development and review of resource plans and rosters ensuring optimal allocation of the key operational resources including manpower, equipment and facilities. This role will cover short-term planning of at least 48 hours to 1 month ahead and also on the day of operation if required.

The Resource Planner will be planning for rosters across all ground handling functions regularly, and as required by the business. The Resource Planner works on fixed hours over 5 days’ week across weekdays and weekends.

Duties and Responsibilities

• Accountable for ensuring that the allocation of resources is undertaken independently, withoutprejudice, and in-line with the planned business needs, the dynamic real-time operational demands,and the unscheduled customer requirements; whilst achieving the targeted levels of the currentService Level Agreements
• Manage the issued rosters and ensure optimal staff coverage
• Actively work with the Operational shift in-charge by providing expert advice, input, and direction in order to respond to dynamic changes during the shift; for example, in cases of staff sickness or absence actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administrative section regarding staff non-attendance
• Identifying potential risks to staffing and equipment availability and developing strategies to mitigate these risks. This includes planning for emergencies, labour shortages, equipment failures, and other unforeseen challenges.
• Provide the Resource Planning Manager with strategic analysis on “what-if” scenarios by finding efficiency-increasing ways to roster staff and preview and review the allocation of resources and interfere where necessary
• Strict adherence to the policies prevalent to resource planning, such as return to work policies and conforming to the Employment act guidelines
• Effectively communicate the resource allocation plan to the resources either directly or via the operational shift in charge and continually monitor the progress of the assigned tasks to the resources.
• Maintain regular coordination and communication with resource planning team and IT to ensure that the decision support systems deliver functional results and are configured in line with the operational needs. Keep up-to-date with all existing and new system functionalities for the systems relevant to the allocation function.
• Monitor the effectiveness of the allocation plan and continually feedback recommendations regarding roster solutions and resource engagement standards to the relevant resource planning team. Continuously keep up-to-date on the service and resource levels agreed by the departments through coordination with the relevant standards and procedures staff, line managers and supervisors.
• Ensure compliance with all workplace safety, security, and health policies and procedures

Requirements

• Minimum Diploma from a recognized tertiary institution
• Min. 7 years of experience in Planning, Rostering or Optimisation roles
• Strong analytical ability, diagnostic and problem-solving skills, with ability to anticipate future needs to make strategic decisions on optimising resource utilisation
• Excellent time management, prioritization, with creative and lateral thinking
• Must possess advanced computer skills with an awareness of specialist applications, packages, programme languages, and high proficiency of MS-Office
• Excellent communication in English, both written and spoken
• System user training required on Inform suite. Knowledge of the Inform suite is highly advantageous.
• Prior experience or knowledge of the aviation industry will be advantageous. Understanding the dynamics of aircraft scheduling, crew allocation, and airport operations (especially RBS and Cargo) can be beneficial.

Summary

The Resource Allocator is responsible for maximizing the utilization of available resources and providing a dynamic real-time resource allocation plan by optimally allocating the key operational resources including manpower, equipment and facilities on the day of operation. This position demands a high level of coordination, flexibility, and problem-solving skills.The Resource Allocator will be working across all ground handling functions, as required by the business. The Resource Allocator works on 12 hours rotating shift over 2 days and 2 nights per week.

Duties and Responsibilities

• Undertake the allocation activities in 3 phases:
• Pre-planning taking into account the expected demands, schedules and rostered resources, pre-plan the allocation of tasks 48 hours in advance of the shift as per agreed timetable and departments specifics.
• Shift allocation planning during the shift, prior and/or at the start of the appropriate shift, taking into account the actual availability of resources to include manpower, equipment and facilities, re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load.
• Real time, taking into account the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in line with the actual loads. Actively monitor the achievement of tasks and adapt the allocation plans as required due to differentials in actual time versus planned time taken to complete tasks. Effectively adapt allocation plans according to unscheduled demands such as delays.
• Pre-plan deployment and provide input on overtime necessary to meet service standards
• Continually monitor deployment to ensure maximum efficiency, responding swiftly to operational challenges, such as equipment breakdowns, staff shortages, or sudden changes in weather conditions. This requires quick, informed decision-making based on proposals by the application to resolve issues with minimal disruption to airport operations.
• Actively work with the operational shift in-charge by providing expert advice, input and direction in order to respond to dynamic changes during the shift for example in cases of staff sickness or absence actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administration section regarding staff non-attendance.
• Strict adherence to the policies prevalent to resource planning, such as return to work policies and conforming to the Employment act guidelines
• Effectively communicate the resource allocation plan to the resources either directly or via the operational shift in charge and continually monitor the progress of the assigned tasks to the resources.
• Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages.
• Work as part of a team of resource allocators ensuring smooth handover to and from colleagues on shift duties and covering for other departments or areas as required.
• Ensure compliance with all workplace safety, security, and health policies and procedures
• Any other duties, or assignments as assigned

Requirements

• Minimum Diploma from a recognized tertiary institution
• Min. 5 years of experience in Airport Operations
• Previous experience in an operational resource allocation, shift management or overtime planning would be an advantage.
• Excellent analytical skills and ability to quickly respond to dynamic changes during the shift.
• Excellent communication in English, both written and spoken.
• Excellent organization, time management and prioritization, especially during rapidly changing shift schedules