Total 8 customer service manager job vacancies in Human Resources category in paya lebar north east

Duties and Responsibilities:

1. Reporting to the Vice President, Human Resources, this generalist role will be responsible for managing the full spectrum of HR, with a focus on HR Development, Performance/Talent Management, Engagement and Administration for a start.
2. Partner Business Units to advise stakeholders and support in relevant HR matters such as developing in-house courses, administering training budget and external course registrations, managing annual performance and talent review exercises etc.
3. Support in reviewing and updating of HR policies. Keep abreast of HR regulations and best market practices, to recommend enhancement of practices and streamlining of processes.
4. Plan and lead in driving employee engagement programs and events to promote a positive and inclusive workplace culture.
5. Support in maintaining HR System, ensuring accurate records and documentation. Conduct data analysis to identify trends and insights to support decision making and reviews.
6. Lead and manage office administration, which includes office planning, employee travel management, procurement of office stationery, equipment and other supplies etc.
7. Support in other relevant duties as assigned.

Requirements:

• Degree in HR, Business or related discipline.
• Minimum 5 years of relevant experience. Prior experience from public sector will be an added advantage.
• Well-versed with Singapore Employment Act.
• A team player with strong stakeholder management, problem-solving and communication skills.
• Proactive, resourceful and ability to prioritise effectively.

This role involves a combination of tasks which includes administrative and coordination activities, talent management responsibilities and support to HR initiatives to promote a positive work environment

Role & Responsibilities

Main scope:

• Provide HR guidance and support to business/stakeholders on matters concerning employees, organisational operations and talent management.
• Conduct talent assessments to identify high-potential employees and emerging leaders.
• Collaborate with senior stakeholders to identify critical skills and competencies required for various roles.
• Coordinate training logistics, including scheduling, venue selection, and materials preparation.
• Evaluate training effectiveness through feedback analysis and performance metrics.
• Create and build e-learning content to enhance training initiatives.
• Facilitate career development discussions between employees and managers to identify growth opportunities.
• Develop career paths and succession plans for key positions to ensure continuity and readiness for future leadership roles.
• Provide guidance and support to employees in setting and achieving their career goals.
• Implement initiatives to enhance employee engagement and satisfaction, such as recognition programs and feedback mechanisms.
• Conduct exit interviews to identify reasons for employee turnover and recommend retention strategies.
• Support in the development, implementation, and review of performance management processes, including goal setting, performance reviews, and feedback mechanisms.
• Provide training and support to managers and employees on performance management best practices.
• Utilise advanced data analytics techniques to gather and dissect data pertaining to talent metrics, training efficacy, and employee engagement to facilitate informed decision-making processes.
• Generate comprehensive reports detailing HR metrics, talent management insights, and the impact of training initiatives, tailored for presentation to senior stakeholders and management, to foster a data-driven approach to strategic planning and decision making.
• Assist in the planning, coordination, and execution of HR transformation initiatives aimed at improving HR processes and systems.
• Willing and able to support in the following IF required:
• Manage the full employee life cycle from onboarding to off-boarding, ensuring compliance with local legislation and company policies.
• Prepare and manage HR documents such as employment contracts, onboarding materials, and HR policies.
• Handle routine HR inquiries and provide information to employees regarding HR policies and procedures.
• Willing to support end-to-end recruitment activities, including sourcing candidates, arranging interviews, interviewing, and managing job offers whenever required.
• Support the administration of employee benefits welfare and benefits.

Qualifications:

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.
• At least 7 years of relevant experience in HR, including 2 years in a business partner role with demonstrated emphasis on utilising data analytics for strategic decision-making.
• Comprehensive knowledge of HR functions, covering compensation & benefits, employee relations and engagement, performance management, talent management, executive / tech training, internship, and scholarship management.
• Understanding of relevant labour policies, employment laws, and legislation.
• Proficiency in MS Office suite applications, including MS Excel, MS Word, MS PowerPoint, and HR/TM systems.
• Excellent communication, interpersonal, and influencing abilities.
• Strong proficiency in analytical thinking, problem-solving, and decision-making.
• Capacity to think innovatively and outside conventional boundaries.
• Proven track record of effective independent and collaborative work with diverse stakeholders.
• Possesses high standards of professionalism, integrity, and confidentiality.
• Strong organisational and time management skills, adept at multitasking and prioritisation.
• Strong adaptability to change and openness to new technologies and processes.
• Proactive and resourceful team player with meticulous attention to detail.
• Possesses digital acumen and data savviness.
• Ability to handle sensitive and confidential information discreetly.
• Mature temperament, demonstrates initiative, independence, and a robust sense of responsibility.
• Thrives in dynamic environments and uncertain situations.
• Strong interpersonal, communication, and coaching skills.
• Empathetic and people-oriented nature.

Desirable Personal Traits

Analytical: The ability to approach problems logically and analytically, especially in interpreting HR metrics and analytics.

Innovative: Capacity to think creatively and outside conventional boundaries to address HR challenges.

Proactive: Taking initiative and being proactive in driving data-driven HR initiatives forward.

High standards of professionalism, integrity, and confidentiality: Demonstrates ethical behaviour and maintains confidentiality in handling sensitive HR data.

Strong organizational and time management skills: Ability to effectively manage multiple tasks and prioritize workload.

Adaptable to change: Open and adaptable to new technologies, processes, and changing business needs.

Resourceful: Proactive and resourceful in finding solutions to HR challenges.

Empathetic and people-oriented: Empathetic and understanding towards others, especially in driving employee engagement and development initiatives.

Strong interpersonal and communication skills: Ability to effectively communicate complex data findings to diverse stakeholders.

Independence and responsible: Demonstrates initiative and independence in decision-making, along with a strong sense of responsibility for HR (transformation)initiatives.

Job Description

1. Reporting to the Vice President, Human Resources, this generalist role will be responsible for managing the full spectrum of HR and end-to-end employee lifecycle processes.
2. Partner Business Units to advise stakeholders and support in HR matters, such as manpower planning and budgeting, recruitment, remuneration, performance and talent management, learning and development, disciplinary and grievances etc.
3. Support in developing, reviewing and updating of HR policies. Keep abreast of HR regulations and best market practices, to recommend enhancement of practices and streamlining of processes.
4. Plan and lead in driving employee engagement programs and events to promote a positive and inclusive workplace culture.
5. Oversee the assessment of learning and development needs, and administration of training budget and course registrations.
6. Lead in HR System and maintain accurate HR reports, records and documentation. Conduct data analysis to identify trends and insights to support decision making and reviews.
7. Lead and manage office administration, which includes office planning, employee travel management, procurement of office stationery, equipment and other supplies etc.
8. Support in other relevant duties as assigned.

Job Requirements

• Degree in HR, Business or related discipline.
• Minimum 7 years of relevant experience. Prior experience from public sector will be an added advantage.
• Well-versed with Singapore Employment Act.
• A team player with strong stakeholder management, problem-solving and communication skills.
• Proactive, resourceful and ability to prioritise effectively.

The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

Supervisory Responsibilities:

1. Recruits, interviews, hires, and trains new staff in the department.

2. Oversees the daily workflow of the department.

3. Provides constructive and timely performance evaluations.

4. Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

5. Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.

6. Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise.

7. Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.

8. Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.

9. Oversee and manage performance appraisal system that drives high performance.

10.Creates learning and development programs and initiatives that provide internal development opportunities for employees.

11. Carry out employee disciplinary meetings, terminations, and investigations.

12. Maintains compliance with local employment laws and regulations and recommended best practices; reviews policies and practices to maintain compliance with local employment laws.

13. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

14. Performs other duties as assigned by management.

Required Skills/Abilities:

• Bachelor's Degree in Human Resources, Business Administration, or related field required.
• Minimum of 5 years of human resource management experience, preferably working in the construction industry.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management.

Supervisory Responsibilities:

1. Recruits, interviews, hires, and trains new staff in the department.

2. Oversees the daily workflow of the department.

3. Provides constructive and timely performance evaluations.

4. Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

5. Partners with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.

6. Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise.

7. Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.

8. Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.

9. Oversee and manage performance appraisal system that drives high performance.

10.Creates learning and development programs and initiatives that provide internal development opportunities for employees.

11. Carry out employee disciplinary meetings, terminations, and investigations.

12. Maintains compliance with local employment laws and regulations and recommended best practices; reviews policies and practices to maintain compliance with local employment laws.

13. Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

14. Performs other duties as assigned by management.

Required Skills/Abilities:

• Bachelor's Degree in Human Resources, Business Administration, or related field required.
• Minimum of 5 years of human resource management experience, preferably working in the construction industry.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management.

The HR Manager is responsible for managing the full spectrum of human resources functions in the organization. The HR Manager will work closely with business stakeholder, department heads, and employees to ensure the effective management of the workforce and the alignment of HR initiatives with the company’s strategic objectives.

• Collaborate with leaders and department heads to determine staffing needs and forecast talent requirements based on business goals.
• Manage the full recruiting lifecycle (source, screen, interview, hire and onboard) and keep track of job boards, social networks, industry contacts and other platforms that enable HR hiring especially for logistics and retail front-line positions.
• Overseeing company performance appraisal process by effectively managing the performance of employees and ensuring the development and retention of top talent.
• Develops and maintains a fair, competitive, and motivating compensation and benefits structure that supports the overall goals of the business and promotes employee satisfaction and retention.
• Streamline and maintain a record of the company's monthly incentives/commissions, and regularly review the incentives/commissions scheme to ensure it aligns with the business objectives.
• Identify the learning and development needs of employees in collaboration with managers to ensure the workforce has the skills needed to achieve organizational goals.
• Understanding of employee relations strategies to ensure a positive work environment and handling conflicts, grievances, and employee complaints in a fair manner.
• Ensure compliances to all relevant labour laws, including those related to employment contracts, benefits, and workplace rights.
• Oversee and manage all aspects of the company's insurance policies, ensuring adequate coverage for all risks. This includes coordinating renewals, reviewing policy terms, and liaising with insurance providers to ensure optimal coverage and cost-efficiency.
• Align HR initiatives with the organization’s overall strategic objectives, ensuring HR supports the company’s long-term goals.
• Oversee the HR department’s budget, ensuring cost-effective solutions are implemented for all HR functions.
• Prepare and present HR reports to management, offering insights on staffing, turnover, employee performance, and other key HR metrics.
• Any other duties as assigned by the Management

Requirements:

• Possess Diploma/Degree in Human Resource Management, Business Administration, or a related field.
• Minimum 3-5 years of experience in a human resources or HR-related role, with at least 2-3 years in a managerial position preferable in Retail/Service Industry
• Proficiency in Microsoft Office Suite (Excel for reports/ data analysis, PowerPoint for presentations, Word for policies and internal communication).
• Knowledge of Labor Laws: Strong understanding of local Employment Act, and compliance requirements, such as anti-discrimination, Tafep guidelines, and other HR-related legalities.
• Ability to identify challenges or HR-related issues, analyse root causes, and propose solutions, especially in areas like performance, employee relations, and retention.
• Mature with strong interpersonal skills and the ability to communicate effectively with employees at all levels of the organization.

Job Description

1. Reporting to the Vice President, Human Resources, this generalist role will be responsible for managing the full spectrum of HR and end-to-end employee lifecycle processes.
2. Partner Business Units to advise stakeholders and support in HR matters, such as manpower planning and budgeting, recruitment, remuneration, performance and talent management, learning and development, disciplinary and grievances etc.
3. Support in developing, reviewing and updating of HR policies. Keep abreast of HR regulations and best market practices, to recommend enhancement of practices and streamlining of processes.
4. Plan and lead in driving employee engagement programs and events to promote a positive and inclusive workplace culture.
5. Oversee the assessment of learning and development needs, and administration of training budget and course registrations.
6. Lead in HR System and maintain accurate HR reports, records and documentation. Conduct data analysis to identify trends and insights to support decision making and reviews.
7. Lead and manage office administration, which includes office planning, employee travel management, procurement of office stationery, equipment and other supplies etc.
8. Support in other relevant duties as assigned.

Job Requirements

• Degree in HR, Business or related discipline.
• Minimum 7 years of relevant experience. Prior experience from public sector will be an added advantage.
• Well-versed with Singapore Employment Act.
• A team player with strong stakeholder management, problem-solving and communication skills.
• Proactive, resourceful and ability to prioritise effectively.

Job Description

1. Reporting to the Vice President, Human Resources, this generalist role will be responsible for managing the full spectrum of HR and end-to-end employee lifecycle processes.
2. Partner Business Units to advise stakeholders and support in HR matters, such as manpower planning and budgeting, recruitment, remuneration, performance and talent management, learning and development, disciplinary and grievances etc.
3. Support in developing, reviewing and updating of HR policies. Keep abreast of HR regulations and best market practices, to recommend enhancement of practices and streamlining of processes.
4. Plan and lead in driving employee engagement programs and events to promote a positive and inclusive workplace culture.
5. Oversee the assessment of learning and development needs, and administration of training budget and course registrations.
6. Lead in HR System and maintain accurate HR reports, records and documentation. Conduct data analysis to identify trends and insights to support decision making and reviews.
7. Lead and manage office administration, which includes office planning, employee travel management, procurement of office stationery, equipment and other supplies etc.
8. Support in other relevant duties as assigned.

Requirements:

1. Degree in HR, Business or related discipline.
2. Minimum 7 years of relevant experience. Prior experience from public sector will be an added advantage.
3. Well-versed with Singapore Employment Act.
4. A team player with strong stakeholder management, problem-solving and communication skills.
5. Proactive, resourceful and ability to prioritise effectively.