Responsibilities:
Oversee the whole process of service cum maintenance workflow
Front line contact with client representatives on all service/mai..
Responsibilities:
Oversee the whole process of service cum maintenance workflow
Front line contact with client representatives on all service/maintenance related issues
Liaise with internal stakeholders on the delivery of resources and work scope to customers
Lead a team of service team members
Oversee the hiring of new candidates
Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
Manage day-to-day client interactions and expectations for optimal results
Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
Possess a knowledge base of each client's business, organization and objectives
Be responsible for operationally managing multiple aspects of the team.
Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
Perform a wide variety of technical and non-technical tasks
Requirements:
Nitec in Electrical/Electronic Engineering with at least 5 years working experience
Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
Technology savvy (hardware & software)
Excellent problem solving skills
Strong verbal and written communication skills
Must be a team player
Customer service and business orientated with good initiative and adaptability
Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed
Responsibilities:
Oversee the whole process of service cum maintenance workflow
Front line contact with client representatives on all service/mai..
Responsibilities:
Oversee the whole process of service cum maintenance workflow
Front line contact with client representatives on all service/maintenance related issues
Liaise with internal stakeholders on the delivery of resources and work scope to customers
Lead a team of service team members
Oversee the hiring of new candidates
Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
Manage day-to-day client interactions and expectations for optimal results
Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
Possess a knowledge base of each client's business, organization and objectives
Be responsible for operationally managing multiple aspects of the team.
Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
Perform a wide variety of technical and non-technical tasks
Requirements:
Nitec in Electrical/Electronic Engineering with at least 5 years working experience
Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
Technology savvy (hardware & software)
Excellent problem solving skills
Strong verbal and written communication skills
Must be a team player
Customer service and business orientated with good initiative and adaptability
Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed
