Total 8 customer service manager job vacancies in Information Technology category in Singapore

Main responsibilities:

• Develop solutions following defined standards and high quality
• Ensure Code quality, delivery and maintenance with non-regression
• Study, evaluate and provide feedback on functional specifications in terms of technical feasibilities and efficiencies of the solutions
• Manage the application designs, involve in hands development of cloud native solutions
• Provide detailed estimation for development of solutions as part of agile-scrum ceremonies
• Take care of the technical documentations, quality and standards of program wide software engineering objectives.
• Supervise and contribute to the non-functional testing
• Perform design and code review for peers
• Mentor junior team members
• Perform level 3 Support of applications in production: analyze, troubleshoot and resolve issues as they arise, support in the recovery management in case of production incidents with great level of agility due to the criticality of payment systems and business
• Support and guide the peripheral development teams (viz. Test Automation Team) with best practices in development, design thinking etc.
• Drive the technical upgrades of payment systems like GPP, GPS (vendor owned/in-house), as needed
• Proactive monitoring of critical payment system at the applicative level to avoid unjustified downtime of these systems and incidents around those
• Provide the technical solutions (like quick-win utilities) to support the analysis or testing activities in order to reduce/eliminate manual efforts of the team, wherever feasible
• Manage/Co-ordinate with Vendor Development team on their deliverables.
• Review/Challenge the Vendor team on their technical/solutioning approach.
• Influence & Ensure that vendor follows CACIB best practices on Software Factory

Job Requirements:

• Minimum of 10+ years of relevant experiences in Java-J2EE/cloud native software engineering, ideally in a banking environment with cash management / Payments processing domain, with at least 3-4 years of experience in cloud native / Kubernetes & Docker development, Streaming development on Hadoop platform will be added advantage.

Functional

• Basic understanding of payments and cash management domain and related software product development
• Work on complex systems and a challenging international work environment
• Good understanding of SDLC, with experience on at least one agile and design methodology (Scrum, XP, TOGAF…).
• At least one vendor Payment processing Product implementation knowledge (GPS, TPH, GPP, OPF etc.)

Technical

• Minimum 10+ years’ experience in web and stand-alone application design & development with Java/JEE/big data technologies in Unix/Linux environment.
• Strong ability to lead 5-8 technology enthusiasts
• Ability to performance tune applications for low latency and fault tolerance.
• Excellent understanding and practical experience of Spring Frameworks (IOC, Spring Data, Spring MVC, Spring Integration, Spring Boot etc.) & Spark Streaming Frameworks.
• Strong knowledge on code version management tools such as GitHub/GitLab/BitBuket.
• Experience with automated build and deployment tools eg. Helm Charts, ArgoCD, Jenkins, Gitlab runner, Nexus, Harbour, Maven or Gradle.
• Experience of working in TDD and BDD environment with standard testing frameworks (JUnit, Mockito, Cucumber, selenium and SOAPUI)
• Strong knowledge on distributed systems particularly on messaging brokers such as IBM MQ, RabbitMQ or Apache Kafka.
• Good knowledge of RDBMS (Oracle, PostgreSQL) and no SQL (Hbase, MangoDB) database systems
• Very good understanding of application system design, development, testing, deployment and maintenance using UML.
• Ability to assess interdependence and impact of a change at application level.
• Practical experience on shell scripting & Ansible equivalents for deployments and pipelines
• Good understanding on container technologies such as Docker and orchestrations through Kubernetes.
• Experience in Polyglot & sustainable developments through GO, Rust, Python etc are nice to have

Interested applicants please send your resume in MS Words format and attn it to Tan Joanna (R1104661).

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1104661

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

About the Role:

Our client is seeking a skilled professional to take on the role of Java Application Support and AMS Specialist. The ideal candidate will bring expertise in application maintenance and support (AMS), vendor management, and a strong understanding of Java coding. This role focuses on working with outsourced AMS models in dynamic business environments outside of tech firms.

Key Responsibilities

Application Maintenance and Support (AMS):

• Support the Application Support Manager in overseeing AMS operations.
• Collaborate with vendors and internal teams to onboard vendors and ensure compliance with contractual SLAs.
• Review vendor deliverables such as change requests, incident reports, and resource utilization summaries.
• Manage incident, release, and change management processes.
• Prepare monthly service reports and assess vendor performance.

Vendor Management:

• Work closely with vendors to resolve issues promptly and minimize business disruptions.
• Ensure vendors adhere to processes and organizational standards.

Project Management:

• Oversee and deliver application enhancements and change requests with vendors or internal teams.

BAU Operations:

• Identify cost-saving opportunities and drive efficiencies through root cause analysis, knowledge management, and performance optimization.
• Periodically review and update knowledge bases to reflect current business processes.
• Provide support for applications outside the scope of AMS and participate in disaster recovery exercises.

Requirements:

• Degree in Computer Science, Computer Engineering, or Information Technology.
• At least 5 years of experience in application maintenance and support, with a strong focus on vendor management.
• A minimum of 2 years of project management experience.
• Proficiency in ITIL methodologies; ITIL certification is a plus.
• Technical skills, including:Java (version 8 and above), Unix/RedHat scripting, middleware (Weblogic, Tomcat, SpringBoot).
  Automation tools, build tools (Maven, Jenkins), and databases (Oracle, MSSQL).
  SDLC methodologies (Waterfall, Agile).
  
• Excellent communication skills to engage with both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities.
• Proactive attitude and a collaborative approach to teamwork.
• Experience in the logistics or port operations industry is an advantage.

Role Overview:
We are seeking an experienced professional to manage Application Maintenance and Support (AMS) processes and ensure the smooth functioning of our business-critical applications. This role involves vendor coordination, end-user support, contract management, and project oversight to deliver efficient, high-quality application support services.

Key Responsibilities:

1. AMS Management

• Vendor Coordination: Collaborate with vendors to onboard services, ensure SLAs are met, and address issues promptly to minimize disruptions.
• Performance Oversight: Review vendor deliverables, including incident reports, change requests, and service reports, ensuring compliance with contracts and processes.
• Reporting: Prepare and review monthly performance reports, addressing any discrepancies or performance gaps.

2. End-User Support

• Act as the main point of contact for application users, addressing queries, understanding requirements, and prioritizing issue resolution or enhancements.

3. Contract Management

• Monitor and track AMS contracts to ensure uninterrupted application support and maintenance services.

4. Process Standardization and Compliance

• Implement and enforce standard operating procedures for application support.
• Conduct compliance checks to ensure adherence to organizational policies and guidelines.

5. Project Management

• Oversee application enhancements and change requests by coordinating with vendors or in-house teams to deliver solutions on time.

6. Business-as-Usual (BAU) Operations

• Drive cost-efficiency through root cause analysis, performance tuning, and user training.
• Conduct periodic reviews of knowledge bases for AMS applications.
• Provide support for applications not covered by AMS and participate in disaster recovery exercises.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in application maintenance, support, and vendor management, with at least 2 years in project management.
• Strong understanding of ITIL methodologies (certification is a plus).
• Hands-on experience with the following technologies:Unix and Redhat scripting
  Java 8 or above
  Middleware (e.g., Weblogic, Tomcat, SpringBoot)
  Automation tools and build tools (e.g., Maven, Jenkins)
  Databases (Oracle, MSSQL)
  SDLC methodologies (Waterfall, Agile)
  

Our client is seeking an experienced Team Lead/Manager, Application & Development to manage a team of 5-7 application support and development professionals. The ideal candidate has prior experience leading application support teams and overseeing application development projects. This role focuses on ensuring smooth system operations, meeting enterprise standards, and supporting business objectives.

Key Responsibilities:

• Lead and mentor a team of application support and development professionals.
• Oversee application development, implementation, and maintenance to meet organizational needs.
• Manage the full lifecycle of application projects, including support, development, testing, and deployment.
• Ensure systems operate efficiently and meet business and security requirements.
• Handle incident, problem, and change management while driving automation and system performance improvements.
• Collaborate with stakeholders to define project scopes and deliverables.
• Stay updated on industry trends and drive continuous improvement.
• Manage vendor relationships and ensure effective collaboration.
• Monitor application performance and resolve issues promptly.

Qualifications:

• Minimum 5 years in application development, with at least 3 years in a leadership role.
• Proven experience managing teams of 5+ members in application support or development.
• Relevant experience in the financial sector (preferably Securities / Brokerage / Asset), with knowledge of MAS regulations.
• Hands-on experience with application development and support processes, particularly in .NET and SQL environments.
• Familiarity with Agile/Scrum methodologies and SDLC.
• ITIL certification and experience in the financial industry (securities or brokering) are a plus.
• Bachelor’s degree in Computer Science, IT, or a related field.

Role Overview:

• Facilitate the delivery of strategic transformation initiatives.
• Improve programme management infrastructure and governance.
• Ensure initiatives are coordinated, risks managed, resources allocated, and goals achieved on time, within scope, and budget.
• Establish a structured environment for efficient programme execution.

Primary Responsibilities:

Enhancing Infrastructure and Governance:

• Develop and maintain programme management tools (templates, folder structures, governance mechanisms).
• Support efficient operations across all initiatives.

Implementing Governance & Standards:

• Assist in the rollout of Programme Management and Governance Standards.

Executing and Monitoring Programmes:

• Maintain the Transformation with high quality.
• Monitor progress to ensure timely, within-scope, and budget-compliant delivery.

Managing Risks:

• Identify and address programme risks and changes.
• Collaborate with the Head of Programme Management to implement mitigation strategies.

Reporting and Documentation:

• Create and deliver regular status reports and dashboards for senior management and stakeholders.

Providing Broad Programme Management Support:

• Offer programme management support across the Transformation Office.
• Enhance the execution of frameworks, tools, and processes to ensure best practices are applied.

Job Requirements:

• Prior project management expreince
• Prior Financial Industry experience will be an advantage

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Role Overview:

• Facilitate the delivery of strategic transformation initiatives.
• Improve programme management infrastructure and governance.
• Ensure initiatives are coordinated, risks managed, resources allocated, and goals achieved on time, within scope, and budget.
• Establish a structured environment for efficient programme execution.

Primary Responsibilities:

Enhancing Infrastructure and Governance:

• Develop and maintain programme management tools (templates, folder structures, governance mechanisms).
• Support efficient operations across all initiatives.

Implementing Governance & Standards:

• Assist in the rollout of Programme Management and Governance Standards.

Executing and Monitoring Programmes:

• Maintain the Transformation with high quality.
• Monitor progress to ensure timely, within-scope, and budget-compliant delivery.

Managing Risks:

• Identify and address programme risks and changes.
• Collaborate with the Head of Programme Management to implement mitigation strategies.

Reporting and Documentation:

• Create and deliver regular status reports and dashboards for senior management and stakeholders.

Providing Broad Programme Management Support:

• Offer programme management support across the Transformation Office.
• Enhance the execution of frameworks, tools, and processes to ensure best practices are applied.

Job Requirements:

• Prior project management expreince
• Prior Financial Industry experience will be an advantage

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Job Responsibilities:

· Providing of PM/BA support for transformation office

· Deliver project requirements, develop and execute testing plans, and oversee the creation of related project artifacts as needed for deliverables.

· Manage day-to-day project responsibilities, including setting milestones, coordinating tasks, and ensuring timely execution to meet stakeholder expectations.

· Identify and address key project risks, escalating as necessary.

· Looking through processes and providing of recommendations

· Understanding of processes and guiding the business accordingly

· Identifying of project risks/issues and raising them accordingly

· Assessing risk when business decisions are made and establishing of standards and guidelines

· Ensuring business processes run smoothly and timely

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Degree in a related discipline

· Minimum 6 years of relevant experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

• Develop and maintain programme management infrastructure, including templates and governance mechanisms, to ensure efficient operations.
• Support the implementation and adoption of Programme Management and Governance Transformation Standards across the organization.
• Monitor the progress of initiatives to ensure timely, within scope, and budget-compliant execution.
• Identify and address programme risks and changes, collaborating with the Head of Programme Management to implement mitigation strategies.
• Create and deliver regular status reports and dashboards for senior management and stakeholders.
• Provide comprehensive programme management support, enhancing the application of best practices across the Transformation Office.

Requirements

• Experience in Project Management
• Prior insurance experience would be ideal
• Competency in project management tools (eg. MS Project, JIRA/Confluence) and MS Office Suite especially Excel & Powerpoint

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117