Total 2 tech support job vacancies in Information Technology category in Singapore

MORE INFORMATION:

• Company: Well-reputable IT Service Provider Organization (supporting Government related organizations)
• Working Location: Central Jurong Area
• Working Days: Monday – Friday (8.30 AM – 6 PM)
• Benefits (on top of basic): Annual Variable Bonus + Other Attractive Employee Benefits (i.e.: 14 Days of Annual Leaves, Medical & Insurance Benefits, etc.)

RESPONSIBILITIES:

• Team Management (1 – 3 Pax of L1 – L2 System Engineers) & scheduling them for system maintenance plans
• Providing hands-on L2 – L3 IT System Technical Support (as and when team members need assistance/ guidance)
• Managing customers feedbacks, requests and incidents
• Preparing and issuing monthly project reports using Digitalization/ BI Tools (relating to SLAs, KPIs, Financial Targets, etc.)
• Actively participating in (or preparing) project tenders
• Managing and configuring (of Splunk products) for project system
• Conducting Operation Meetings with (internal/ external) customers as well as vendors, as and when required to
• Other relevant duties as assigned

REQUIREMENTS:

• Must have at least 3 – 4 years of IT System Engineering (L2 – L3) experiences (in some of the followings: System, Network, Cloud, Radio Communications, etc.) & leadership working experiences (minimum 1 year)
• Must have Class 3 Driving License with Good driving record [to be able to drive around to different work sites]
• Proficient in MS Office (Words, PowerPoint, and Excel)
• Comfortable and able to provide 24/7 technical support (in case of urgency and after office-hours)
• Advantageous to have, but not a must have:

1. Experienced in using BI Tools (such as Tableau, Power BI) for project reporting purposes
2. CCNA certification (or higher)

To Apply, please kindly email your updated resume to [email protected]

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our internal resume database for future opportunities.

APBA TG Human Resource Pte Ltd (14C7275) || Yadanar Su Mon (R1549384)

Responsibilities:

• Support service delivery and provide tier-3 support for tool-related issues and troubleshoot problems as they arise. Provide guidance to IT staff and end-users .
• Acts as liaison between Applications Support, Sales and customers regarding feature improvements to core application platforms .
• Articulate with development team regarding feature changes and requirements .
• Conduct surveys with customers after each feature release to gauge NPS score
• Develops, prepares, and updates user manuals, best practices, newsletters, and memorandums
• Establishes and maintains cooperative and supportive relationships with stakeholders.
• Participates in and understands the life cycle of application deployments, including application testing, deployment, support, and upgrades, ensure timely and successful delivery.
• Able to conduct comprehensive applications testing, applying best practices in stress testing prior to implementation .
• Maintain an in-depth knowledge of the core application platforms, to become competent in all feature improvements of the platform.
• Identify opportunities for process automation and implement appropriate solutions.
• Be able to appreciate Agile Development Methodology, emphasizing on communication and producing new features swiftly .
• Awareness in changes of technology landscape in order to alert about impact to the products .
• Ensures tools are optimally configured to meet the needs of the organization.

Requirements:

• Min 3 years relevant experience in handling IT support focusing on features improvement or similar role
• Min degree in in Information Technology, Computer Science, or a related field.
• Basic understanding of ITIL processes and frameworks
• Excellent customer focus, must have demonstrated customer service skills and the ability to interact with people professionally .
• Ability to work independently and multi-tasking
• Willingness to learn and adapt to new technologies and processes.
• Experience working in Software Development teams will be advantageous .
• Programming skills in languages such as C#, Python, JavaScript, or other relevant languages.
• Relevant certifications (e.g., ITIL Foundation, ITSM Tool-specific certifications) are preferred
• The role may involve occasional travel.

Apply, please kindly email your updated resume to [email protected].

Only shortlisted applicants will be notified.

APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)