Application Support Analyst
1 day ago
Manage day to day issues including daily health checks of applications and processes, working closely with end-users, development staff, ..
- Manage day to day issues including daily health checks of applications and processes, working closely with end-users, development staff, and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
- Investigate production issues and provide a workaround to the user to move the business forward. And share L2 analysis to the L3 team for further investigation.
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
- Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.
- Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
- Develop and maintain relationships with technical staff, end-users, and clients.
- Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
- Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year.
- Ensure end of day batch process is getting completed successfully for multiple applications across the country on every day.
- Generate a one-time report as per user request/audit request.
Key Requiirementts
- Minimum 8 years of experience working in the Banking IT industry with Java, J2EE, Struts, Spring, Oracle technologies & Unix. Added advantage if experienced in loan origination application.
- Able to work with a sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
- Capable in the prompt incident and problem management provides short term workaround and long term solutions wherever is applicable, in order to maintain system maximum uptime and availability
- Strong in change management control (knowledge in ALDON is preferred), good documentation skills and high problem-solving skills. Strong team player. Flexible and able to coordinate team effectively both in and outside of office hours;
Understanding of ITIL methodology would be highly advantageous
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