Application Support Engineer
1 week ago
Job Description & Requirements
Responsibilities
Efficiently manage multiple incidents simultaneously in a high pressured environment
Handle a..
Job Description & Requirements
Responsibilities
- Efficiently manage multiple incidents simultaneously in a high pressured environment
- Handle all customer requests via various support channels; inbound phone calls, email, and chat
- Clearly document and investigate all Support incidents
- Comprehensive understanding of DCS’s platform and technical architecture so to effectively troubleshoot issues
- Provide timely and meaningful updates to customers
- Perform Level 1 Helpdesk troubleshooting, Level 2 remote troubleshooting, and Level 2 Onsite troubleshooting activities for existing Customers.
- Standby support for our Customers on off-office hours, weekends and public holidays on a rotational basis
Requirements
- Minimum IT Diploma
- Able to communicate with clients effectively
- Minimum 2 years’ experience on Customer support
- With experience in CRM / Loyalty System / POS / Real Estate systems / Simplicity is preferred
- Good background in Microsoft SQL Database
- Exceptional customer handling, telephone and written skills
- Investigation and diagnostic skills and an enthusiastic ability to problem solve
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