Details of the Division and Team:
Being the Advanced Tier 3 engineer in the Global Network Services organization, you will be exposed to the industry leading Routing/Switching, SDN, DCN, Cloud and Security technologies. Your responsibilities shall include the support of a robust and resilient network infrastructure which enables Deutsche Bank 24x7 client centric business. You will work with global teams to identify network problems, implement improvements, train colleagues, fellow peers and help to leverage current/emerging technology to provide a secure, stable, and innovative network services to Deutsche Bank and its clients globally.
What we will offer you:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.
You can expect:
- Flexible benefits plan including virtual doctor consultation services
- Comprehensive leave benefits
- Gender Neutral Parental Leave
- Flexible working arrangements
- 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement
Your key responsibilities:
Reporting to the Manager, the Advanced services engineer will be responsible to -
Incident Management:
- Provide advanced technical support for complex network issues escalated from Level 2 teams.
- Troubleshoot & resolve intricate network problems related to managed network products/services.
- Subject Matter Expert (SME) role for suite of network technologies either/or in routing/switching, ISEs, firewalls, proxies, LB, ULL, Wireless & etc.
- When engaged, lead/handle P1/P2/P3C network incidents, ensuring timely resolution.
- Lead root cause investigations for critical/managed incidents & implement preventive measures to mitigate future occurrences.
- Provide prompt detailed incident summaries with recommendations for resolutions & next actions.
- Collaborate with cross-functional teams, such as SMEs, Engineering & vendors, to resolve complex network issues.
- Participate in on-call rotations to provide 24/7 support for network-related emergencies.
Change Management:
- Evaluate network change requests submitted by change initiators to understand & assess the scope, impact, potential risks & disruptions to services dependencies.
- Plan DR implementation and yearly activities such as Akamai route off/on for all regional sites as per schedule.
Problem Management:
- Investigate & analyze network related problems reported through the problem management process to identify the root causes and implement preventive actions.
- Participate in problem management calls to communicate effectively with stakeholders to provide status updates on problem resolution.
- Work closely with cross-functional teams to diagnose & address network related issues that may have broader and implications across the various IT functions.
- Document the details of problem investigations, findings, actions taken & resolution steps accurately.
Subject Matter Expert (SME):
- Ensure solutions are well architected and can be integrated successfully into the end-to-end business process flow.
- Review engineering plans and quality to drive re-use and improve engineering capability.
- Participate in industry forums to drive adoption of innovative technologies, tools and solutions in the bank.
Network Documentation:
- Develop and maintain network documentations, including OGLs, KOPs, NetWiki, Confluence & etc.
- Review incident reports and ensure that the information is accurate & comprehensive.
Continuous Learning:
- Stay up to date with emerging network technologies, industry best practices, and advancements in network tools. Continuously enhance technical skills through self-learning, training, and certifications.
- Mentor & Train Tier 1 and 2 support engineers on advanced networking concepts, troubleshooting techniques and best practices.
Your skills and experience:
- Minimum 8 years of network operational experience in financial institutions or in relevant roles.
- In-depth hands-on experience in several enterprise networking principles such as routing/switching protocols & technologies (e.g., TCP/IP, DNS, DHCP, GTM, LTM VPN, MP-BGP, OSPF, Cisco ACI, Arista, Web proxy, FortiGate, Checkpoint HSRP, Multicast, Spanning tree, VRF, Wireless, L2/L3 E-VPN, F5 and DWDM).
- Experience with network tools and technologies (e.g., SNOW, SNMP, NetFlow, packet capture analysis).
- CCIE or other expert level technical certifications.
- ITIL®v4 Foundation certification.
- Degree in Computer Science, Information Technology, Engineering.
- Ability to work in a fast-paced operational environment.
- Strong written and verbal communication
- Strong interpersonal skills.
- Excellent Team Player.
- This role is a Monday to Friday (9am to 6pm) role with some on call standby duties on weekends (One weekend per month).
Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirements may apply.
How we’ll support you:
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- Training and development to help you excel in your career
- Coaching and support from experts in your team
About us and our teams:
Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
Deutsche Bank & Diversity
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
