Total 7 call center job vacancies in Information Technology category in Singapore

Your Mission

This position is responsible for driving activities related to digital transformation as a member of the Program Management Office at HMGICS. The role involves developing revenue generation and operational models for training, advisory, and solutions focused on digital transformation and new manufacturing technologies. Additionally, the position will serve as the junior chief of staff to the Chief Innovation Officer, with the potential to assume full responsibilities within the short-term, based on performance.

What To Expect

[1. PMO Member for Digital Transformation - 20%]

• Help define and enforce agile work processes to continually improve the velocity and impact of digital transformation activities undertaken by the relevant technology and manufacturing squads. As a member of the PMO squad serving Digital Transformation, this involves applying core technologies such as IoT, AI/ML/LLM, simulation, and automation to enhance operational performance.
• Engage with all relevant stakeholders within and outside HMGICS to develop insights that accelerate digital transformation.

[2. Revenue Generation and Operational Models - 50%]

Develop new revenue generation and operational models for HMGICS based on core capabilities. This may include, but is not limited to:

• Learning and training programs on Digital Transformation, e.g., for other manufacturing companies.
• Advisory and technology consulting services to assist companies in adopting digital transformation.
• Provision of core technology solutions.
• Other initiatives within the Hyundai Motor Group.

[3. Junior Chief of Staff - 30%]

Assist the Chief of Staff to the Chief Innovation Officer (CIO), with the goal of becoming the full Chief of Staff within 1-2 years:

• Actively manage the CIO Organization’s activities, time, and priorities to maximize impact and ensure the achievement of HMGICS's core objectives.
• Prepare briefing materials, presentations, and reports for executive meetings and communications on behalf of the CIO.
• Develop strong relationships with senior stakeholders within HMGICS, the Hyundai Motor Group, and external partners, with the aim of overseeing and coordinating cross-functional initiatives, particularly those related to Mission 2.
• Grow into a trusted advisor and thought partner for the CIO, providing insights and recommendations on critical decisions.
• Handle confidential and sensitive information with the utmost discretion.

What You'll Bring

• Bachelor's degree in Engineering (preferred); MBA is a plus.
• Minimum of 2 years of experience at a top-tier management consulting firm, with strong references.
• Technical expertise in process innovation and business consulting projects.
• Extensive project experience in digital transformation, capability building, and new business models.
• Exposure to the technology or automotive industries.
• Advanced proficiency in MS Office and MS PowerBI.
• Passion for the future mobility industry and a desire for accelerated growth within the organization.
• Strong interest in and familiarity with technology innovation and future tech trends, as well as business model creation.
• Inquisitive mindset with a focus on continuous improvement through innovative thinking and structured problem-solving.

Your Mission

This position is responsible for driving activities related to digital transformation as a member of the Program Management Office at HMGICS. The role involves developing revenue generation and operational models for training, advisory, and solutions focused on digital transformation and new manufacturing technologies. Additionally, the position will serve as the junior chief of staff to the Chief Innovation Officer, with the potential to assume full responsibilities within the short-term, based on performance.

What To Expect

[1. PMO Member for Digital Transformation - 20%]

• Help define and enforce agile work processes to continually improve the velocity and impact of digital transformation activities undertaken by the relevant technology and manufacturing squads. As a member of the PMO squad serving Digital Transformation, this involves applying core technologies such as IoT, AI/ML/LLM, simulation, and automation to enhance operational performance.
• Engage with all relevant stakeholders within and outside HMGICS to develop insights that accelerate digital transformation.

[2. Revenue Generation and Operational Models - 50%]

Develop new revenue generation and operational models for HMGICS based on core capabilities. This may include, but is not limited to:

• Learning and training programs on Digital Transformation, e.g., for other manufacturing companies.
• Advisory and technology consulting services to assist companies in adopting digital transformation.
• Provision of core technology solutions.
• Other initiatives within the Hyundai Motor Group.

[3. Junior Chief of Staff - 30%]

Assist the Chief of Staff to the Chief Innovation Officer (CIO), with the goal of becoming the full Chief of Staff within 1-2 years:

• Actively manage the CIO Organization’s activities, time, and priorities to maximize impact and ensure the achievement of HMGICS's core objectives.
• Prepare briefing materials, presentations, and reports for executive meetings and communications on behalf of the CIO.
• Develop strong relationships with senior stakeholders within HMGICS, the Hyundai Motor Group, and external partners, with the aim of overseeing and coordinating cross-functional initiatives, particularly those related to Mission 2.
• Grow into a trusted advisor and thought partner for the CIO, providing insights and recommendations on critical decisions.
• Handle confidential and sensitive information with the utmost discretion.

What You'll Bring

• Bachelor's degree in Engineering (preferred); MBA is a plus.
• Minimum of 2 years of experience at a top-tier management consulting firm, with strong references.
• Technical expertise in process innovation and business consulting projects.
• Extensive project experience in digital transformation, capability building, and new business models.
• Exposure to the technology or automotive industries.
• Advanced proficiency in MS Office and MS PowerBI.
• Passion for the future mobility industry and a desire for accelerated growth within the organization.
• Strong interest in and familiarity with technology innovation and future tech trends, as well as business model creation.
• Inquisitive mindset with a focus on continuous improvement through innovative thinking and structured problem-solving.
• Fluent in English; proficiency in Korean is a plus.

Your Mission

This position is responsible for applying data-driven problem-solving, data science, and optimization techniques to resolve real-life manufacturing problems and deploy the ideated solutions in a production environment.

What To Expect

HMGICS is seeking data scientists with a deep interest in solving real-life industrial problems and applying their solutions at scale in a mass-production environment. Candidates should have a technological interest in at least one of the following domains: Data Analytics, Optimization, AI/ML, or Generative AI & LLMs. Additionally, candidates should have a functional interest in at least one of the following areas: logistics, supply chain, assembly, quality, maintenance, or enterprise functions.

• Participate as a data scientist in multi-disciplinary project teams aiming to improve the performance of our production environment in specific areas such as logistics and supply chain, assembly, maintenance, and quality.
• Perform explanatory analytics to understand the key underlying drivers of performance and how to further optimize them.
• Develop and maintain optimization or predictive models as required to assist production in delivering productivity, flexibility, quality, or sustainability improvements.
• Deploy these models in production and train engineers and technicians to leverage the insights for improving their day-to-day performance.

What You'll Bring

• Bachelor's or Master's degree in Industrial Engineering, Computer Science, Mathematics, or equivalent practical experience.
• 6 years of project execution experience as a data scientist, resolving industrial problems across the value chain, including manufacturing, and ensuring the adoption of data science solutions.
• Preferred experience in the manufacturing and/or automotive industry.
• Strongly preferred experience in implementing data science and/or AI projects in real-life industrial environments (large POCs or at-scale deployments).
• Critical end-to-end problem-solving skills, including rapid and rigorous issue analysis, idea development and implementation, and feasibility demonstration and deployment at scale.
• Experience in applying Regression/Classification/Clustering models, Large scale data analysis, Time series analysis, Forecasting models, or Kernel-based methods.
• Experience in algorithm development using Mathematical programming (Linear programming, Mixed-integer programming), (Meta)Heuristic algorithms, Stochastic Process, or Combinatorial Optimization.
• Expertise in processing large-scale datasets in distributed data frameworks (Hadoop, Spark, or Hive).
• Expertise in data mining frameworks such as PyTorch, TensorFlow, Scikit-learn, or MLlib.
• Expertise in applying machine learning, Generative AI, LLMs is a plus.

Overview

The Digital Solution Center of Hyundai Motor Group Innovation Center in Singapore (HMGICS) is actively engaged in the creation of a series of intelligent IoT systems aimed at tackling challenges in Productivity, Quality, Logistics, Manufacturing, and other areas within the EV industry. The role involves comprehending real-world requirements, crafting IoT architecture, and executing the architecture using the most suitable technologies.

Roles & Responsibilities

• Comprehend and assess practical requirements
• Formulate the architecture for the IoT system, encompassing elements such as DBMS, Interface Protocol, Coding Language, Middleware, etc.
• Identify the necessary skills for system implementation
• Supervise the development and ongoing maintenance of the system

Requirements

• Bachelor's degree or higher in Computer Engineering, Electrical Engineering, Computer Science, Industrial Engineering, or a related field
• Over 8 years of hands-on experience in system architecture and system development
• Proven expertise in designing software architecture, network interfacing, and data pipeline
• Mastery in Software Architecture, Network Diagram, Data Flow Diagram, Interface Protocols, and Linux OS
• Proficient in scripting languages such as PowerShell, Bash, etc.
• Familiarity with IaaS/PaaS, Database Management (Oracle, Tibero, SQL, etc.)
• Technical proficiency in Docker, CI/CD Pipeline, C#, Java, Spring Boot, Vue.js

Overview

This position will be responsible for leading the HR Team in Singapore and spearheading the development and implementation of HR strategies and initiatives. The incumbent will also serve as the primary liaison between the Singapore subsidiary, our headquarters in South Korea and international partners/stakeholders.

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business objectives.
• Partner with senior management to drive organizational effectiveness, employee engagement, and talent management initiatives.
• Oversee day-to-day HR operations including recruitment, onboarding, performance management, employee relations, compensation and benefits administration, and employee offboarding.
• Ensure compliance with local employment laws and regulations, including employment contracts, work permits, and employment-related documentation.
• Develop and maintain HR policies, procedures, and employee handbooks in compliance with local laws and company standards.
• Provide guidance and interpretation of HR policies and procedures to employees and managers.
• Act as the primary liaison between the Singapore subsidiary and headquarters in Singapore and South Korea on HR-related matters.
• Coordinate with global HR teams to ensure consistency in HR practices and policies across regions.
• Compile and analyze HR metrics and data to drive informed decision-making and continuous improvement initiatives.
• Prepare regular reports and deliver presentations for senior management and stakeholders.

Requirements

• Bachelor's degree in Human Resources, Business Management/Administration, or a related field.
• At least 10 years of experience as an HR professional, preferably in a multinational company.
• Proven experience in a Manufacturing/Automotive Company or R&D Center.
• Experience in leading an HR team comprising at least 5 members.
• Fluent in English and Korean languages to effectively communicate with C-level executives in Singapore and Headquarters in South Korea.
• Strong understanding of HR best practices, policies, and procedures.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to build strong relationships and work effectively with cross-functional teams.
• Demonstrated leadership and problem-solving abilities.
• Proficiency in HRIS software and MS Office applications.

Overview

This position will be responsible for customer experience and brand communication at HMGICS. Responsibilities include content development, KPI monitoring, manpower planning, event coordination, program leadership, budget management, executive reporting, and CSR drive.

Responsibilities

• Develop and refine the concept of brand communication content at HMGICS center to ensure alignment with organizational objectives and customer expectations.
• Define and monitor key performance indicators (KPIs) for the space operation, ensuring measurable success in customer experience and operational efficiency.
• Strategically plan and allocate manpower for operation across brand experience, F&B, and Test Drivers to optimize customer engagement and satisfaction.
• Coordinate and execute ad-hoc event operations for various groups including visitors, media, key opinion leaders (KOL), and VIPs, ensuring seamless experiences and brand representation.
• Lead the development and implementation of seasonal experiential programs to enhance visitor engagement and loyalty.
• Oversee marketing and promotional activities for the CX Space, including digital, offline ads, and PR management, to effectively communicate brand values and attract target audiences.
• Manage monthly and annual budgets, ensuring prudent allocation of resources and adherence to financial targets.
• Report to C-level executives in Singapore and Headquarters, providing strategic insights and updates on customer experience initiatives.
• Drive the development of local society CSR programs, fostering community engagement and corporate social responsibility.

Requirements

• Bachelor's degree in Marketing, Business Administration, or a related field.
• More than 5 years of experience in marketing or brand communications, preferably with exposure to EV-related projects.
• Strong experience in the automotive scene and space marketing.
• Proven experience in customer experience management, preferably in a hospitality or retail environment.
• Strong analytical skills with the ability to interpret data and insights to drive strategic decision-making.
• Excellent communication and interpersonal skills, with fluency in both English and Korean languages to communicate with C-level Executives and staff based in Singapore and Headquarters.
• Creative thinker with a passion for innovation and delivering exceptional customer experiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills with attention to detail and the ability to multitask effectively.

Overview

The Digital Solution Center of Hyundai Motor Group Innovation Center in Singapore (HMGICS) is actively engaged in the creation of a series of intelligent IoT systems aimed at tackling challenges in Productivity, Quality, Logistics, Manufacturing, and other areas within the EV industry. The role involves comprehending real-world requirements, crafting IoT architecture, and executing the architecture using the most suitable technologies.

Roles & Responsibilities

• Comprehend and assess practical requirements
• Formulate the architecture for the IoT system, encompassing elements such as DBMS, Interface Protocol, Coding Language, Middleware, etc.
• Identify the necessary skills for system implementation
• Supervise the development and ongoing maintenance of the system

Requirements

• Bachelor's degree or higher in Computer Engineering, Electrical Engineering, Computer Science, Industrial Engineering, or a related field
• Over 8 years of hands-on experience in system architecture and system development
• Proven expertise in designing software architecture, network interfacing, and data pipeline
• Mastery in Software Architecture, Network Diagram, Data Flow Diagram, Interface Protocols, and Linux OS
• Proficient in scripting languages such as PowerShell, Bash, etc.
• Familiarity with IaaS/PaaS, Database Management (Oracle, Tibero, SQL, etc.)
• Technical proficiency in Docker, CI/CD Pipeline, C#, Java, Spring Boot, Vue.js