Total 9 human resource executive job vacancies in Information Technology category in Singapore

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute, and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research. Read more about NIE here.

NIE invites suitable applications for the position of Senior Executive / Executive, Grants Management with the Office of Education Research (OER).

Responsibilities

• Support the grants management team in the administration of research grants.
• Assist in pre-to-post award research grant administration processes including grant application, budgetary checks, review, completeness checks, grant award, variations, project progress and final reports.
• Manage and ensure research grant administration policies, guidelines and terms and conditions are in accordance with the research grant funding agencies’ and institute’s regulations.
• Support in institutional grant management processes including award creation in grant management systems.
• Provide consultation to project teams on grants processes and guidelines.
• Facilitate grant closure processes.
• Facilitate Research Collaboration Agreements (RCA) and Non-Disclosure Agreements (NDA) between grant stakeholders.
• Support in grants management events organised by the unit.
• Support in ensuring SOPs are updated timely.
• Design/create grants related infographics/posters/collaterals for stakeholder communication and events where required.
• Maintain unit’s research portals, project databases, records and documents.
• Liaison with stakeholders, external parties and auditors.
• Assist in organizing and providing secretarial and logistical support for research grants panel meetings including recording of minutes.
• Support the Associate Dean Grants Management and Strategic Analytics in scheduling, slides preparation and any other duties as and when assigned.

Requirements

• A Polytechnic diploma.
• Preferably with 2 to 3 years of working experience in research grant and/or project management in an educational institution.
• Possess good writing, communication and interpersonal skills.
• Able to work with faculty and staff across various administrative units.
• Strong numerical skills with an eye for detail.
• Strong planning and organizational skills.
• Able to monitor compliance in policies and uphold governance of policies.
• Strong team player.
• Able to learn fast, multi-task and work within tight timelines.
• Demonstrate excellent knowledge of MS Office applications and willingness to learn or use new IT software and applications as and when required.
• Experience in designing infographics will be an added advantage.

Closing Date

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

The newly setup Office of Data and Analytics (ODA) at the Nanyang Technological University is seeking to fill Senior Executive (Data and Analytics) position.

Responsibilities

• Prepare and analyse both external and internal data to facilitate evidence-based decision making at various levels of the University.
• Assist to build databases, help to implement data analytics and other strategies to optimize statistical efficiency.
• Works in team which consists of stakeholders across different units.

Requirements

• Has (or expecting) a degree in the Social Sciences or the Science, Technology, Engineering, and Math (STEM), NOT necessarily in the data science or related fields.
• Has empirical and quantitative skills.
• Has good coding skills.
• Has good communication skills.
• Candidates who have visualization skills will have added advantage.

Nanyang Centre for Public Administration (NCPA) at NTU is Asia’s leading institution in public administration education and research. Through its varied premium programmes and activities, NCPA actively promotes good governance and public services, facilitates knowledge exchanges, and strengthens cooperation among governments across the world. (Please refer to the website for more information: https://www.ntu.edu.sg/ncpa).

The Centre is looking for a motivated and independent Executive to support RO in the management of graduate programmes (English) as well as the activities and operations of the team.

The executive is a critical member in providing administrative and operational support to the graduate programme in a professional and timely manner.  He/ She will provide administrative support in a full spectrum of graduate academic activities under the graduate programmes delivered in English.  This includes programme planning and implementation, operations and support, scholarship, course administration, teaching resources, collation of statistics, facilitate examination and students’ activities.

The job responsibilities include:

Course advisory responsibilities:

• Provide course consultation (phone / email / walk-ins) to individuals and company representatives.
• Proactively develop and follow up on leads to achieve specific targets for a portfolio of courses
• Build and maintain the highest standard of customer relationships by handling phone and walk-in enquiries.
• Monitor and provide regular updates to management on application status in a timely manner.

Course administration responsibilities:

• Assume role of primary point of contact between students, faculty and internal/external stakeholders on programme matters.
• Engage with director and faculty on course curriculum, schedules, and delivery.
• Support application and admissions of new intakes
• Maintain and follow the progress of all applications, and to communicate to prospective and matriculated students.
• Plan and schedule semester and examination timetable
• Ensure timely billing and collection of tuition fees, and processing of scholarships.

Course logistics responsibilities:

• point of contact for graduate students and actively engage them on course related matters such as pre-course preparation, assignment, examination and etc
• Work closely with director and faculty by providing them with useful information and feedback on students for optimum engagement.
• Liaise closely with service providers / vendors on delivery, ensure quality products and services provided.
• Ensure seamless programme execution and positive students experience.
• Maintain standard operating procedures with the goal of achieving the highest service standard delivered.

Other Duties:

• Support and coordinate centre events and activities
• Undertake special assignments and related duties as needed.

Requirements:

• Diploma or bachelor’s degree in a relevant discipline
• Prior work experience in the area of education, student engagement, or event management will be an added advantage
• Commitment & Interest in students/ programme management
• Meticulous, self-motivated and a team player
• Resourceful, customer-oriented, and enjoy working with people
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• Good interpersonal skill with positive and service-oriented attitude
• Provide excellent customer service to external stakeholders
• Adaptable, takes initiative, and can work independently
• Ability to multi-task, prioritize, and meet tight deadlines

Nanyang Centre for Public Administration (NCPA) at NTU is Asia’s leading institution in public administration education and research. Through its varied premium programmes and activities, NCPA actively promotes good governance and public services, facilitates knowledge exchanges, and strengthens cooperation among governments across the world. (Please refer to the website for more information: https://www.ntu.edu.sg/ncpa).

The incumbent will provide managerial and administrative support to all Chinese Master-degree programmes, especially the MME programmes, in various administrative and operational matters, as well as optimize the available resources to meet the programmes goals and ensure that all operations are in accordance with the University’s policies and guidelines.

Responsibilities:

• Coordinate and support all teaching activities including planning timetables, corporate visits, seminars and networking sessions, and overseas immersions.
• Plan and manage admissions, matriculation, orientation programmes, teaching coordination and examination matters.
• Coordinate and facilitate the opening and closing ceremonies and dinner events.
• Plan and coordinate students’ industrial visits, seminars and networking activities, as well as the overseas immersion for the MME programmes;
• Assist with marketing and publicity work for Chinese graduate programmes;
• Coordinate and support procurements matter, including ITQs for the Chinese graduate programmes (i.e., MME programme with two intakes per calendar year);
• Build and maintain excellent customer relationships through phone and walk-in enquiries.
• Support students’ affairs: serve as the graduate students' primary point of contact and and actively engage them on course related matters such as pre-course preparation, assignment, examination, etc.

Requirements:

• Diploma or bachelor’s degree in a relevant discipline.
• Prior relevant work experience in tertiary education institutions, particularly in admission, teaching and examination coordination, will be an added advantage.
• As the role involves outreach and engagement for Chinese Graduate Programmes, proficiency in both written and oral Chinese and English is essential. 
• Have good analytical and good organizing skills.
• Able to handle sensitive matters with tact and discretion, while building trust and upholding confidentiality.
• Self-motivated team player, able to multi-task and work independently with minimal supervision.
• Meticulous with an eye for details and able to manage stress under tight deadlines.
• Pleasant, positive, and approachable with good interpersonal skills.
• Willingness to adopt flexible work hours when necessary.

Nanyang Centre for Public Administration (NCPA) at NTU is Asia’s leading institution in public administration education and research. Through its varied premium programmes and activities, NCPA actively promotes good governance and public services, facilitates knowledge exchanges, and strengthens cooperation among governments across the world. (Please refer to the website for more information: https://www.ntu.edu.sg/ncpa).

The incumbent will provide managerial and administrative support to all Chinese Master-degree programmes, especially the MME programmes, in various administrative and operational matters, as well as optimize the available resources to meet the programmes goals and ensure that all operations are in accordance with the University’s policies and guidelines.

Responsibilities:

• Coordinate and support all teaching activities including planning timetables, corporate visits, seminars and networking sessions, and overseas immersions.
• Plan and manage admissions, matriculation, orientation programmes, teaching coordination and examination matters.
• Coordinate and facilitate the opening and closing ceremonies and dinner events.
• Plan and coordinate students’ industrial visits, seminars and networking activities, as well as the overseas immersion for the MME programmes;
• Assist with marketing and publicity work for Chinese graduate programmes;
• Coordinate and support procurements matter, including ITQs for the Chinese graduate programmes (i.e., MME programme with two intakes per calendar year);
• Build and maintain excellent customer relationships through phone and walk-in enquiries.
• Support students’ affairs: serve as the graduate students' primary point of contact and and actively engage them on course related matters such as pre-course preparation, assignment, examination, etc.

Requirements:

• Diploma or bachelor’s degree in a relevant discipline.
• Prior relevant work experience in tertiary education institutions, particularly in admission, teaching and examination coordination, will be an added advantage.
• As the role involves outreach and engagement for Chinese Graduate Programmes, proficiency in both written and oral Chinese and English is essential.
• Have good analytical and good organizing skills.
• Able to handle sensitive matters with tact and discretion, while building trust and upholding confidentiality.
• Self-motivated team player, able to multi-task and work independently with minimal supervision.
• Meticulous with an eye for details and able to manage stress under tight deadlines.
• Pleasant, positive, and approachable with good interpersonal skills.
• Willingness to adopt flexible work hours when necessary.

The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.

We are looking for individuals who have a strong passion for delivering exceptional service to residents of the University’s student and faculty housing, and athletes and users of sports & recreation facilities on campus. 

The role provides the successful candidate with the opportunity to develop, contribute and grow oneself holistically across areas of excellence in customer relationship management or other leadership positions within the Department.

If you have a degree with more than 3 years of general working experience, you may be the one whom we are looking for.  Having an experience in hospitality sector, especially hotel, hostel or related industry would be advantageous for this role.

The incumbent is required to:

• Manage OCH intranet and internet website, which includes working closely with stakeholders to ensure that website content is accurate and up-to-date at all times, consistent with NTU’s and OCH’s branding and messaging, and user experience is continually improved and refined.

• Manage office administration to ensure the smooth and efficient operations of OCH, which entails creating and maintaining an organised and efficient office environment so that workflows, processes, and systems are structured and optimised to achieve effectiveness and productivity. It includes monitoring and updating all administrative recordings (e.g., office assets and phone lines), office supplies and equipment (and initiating procurement as needed).

• Support the hiring and onboarding of new staff (including Temps and Student Assistants), including all logistical requirements and setup, and OCH internal communications.

• Plan, coordinate and organise OCH events such as engagement sessions, team bonding, learning journeys and training sessions.

• Assume the role of wellbeing ambassador in OCH, with responsibilities including coordinating and sending congratulatory and condolences messages and gifts to OCH staff.

• Plan, and organise senior and middle management meetings (e.g., MT and EMT meetings respectively), including organising agenda, setup of meeting and note-taking at meetings.

• Provide comprehensive administrative and secretariat support to OCH senior officers, including tracking action items and tasks assigned during senior and middle management meetings, drafting document and presentation slides, performing research and analysis for strategic projects, as well as managing calendars, organising and scheduling meetings and appointments for OCH senior officers.

Requirements

• A degree in any discipline

• 3 years of working experience is preferred

• Work experience in hospitality sector, especially hotel, hostel or related industry would be advantageous

• ​Good interpersonal skills

• Excellent written and verbal communication skills

• Proficient in MS Office Applications (Word, PowerPoint, Excel, Access etc.)

• Resourceful, strong problem-solving skills and ability to manage deliverables under tight timelines.

• Ability to adapt and use of enterprise IT systems

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The NSS Technical Support Executive is responsible for providing effective IT/AV technical support role, in relation to the generic desktop/ laptop PCs, mobile devices, Audio Visual (AV) equipment, as well as NTU campus software. This includes problem diagnosis, configuration, installation, and general troubleshooting of IT/AV systems and applications, adhering closely to the Service Levels Agreements (SLAs) and policies set by the organization.

Responsibilities:

• Provide on-site Level 1 & 2 Support in relation to IT/AV- related service disruptions at the Common Teaching Facilities (Lecture Theatres, Tutorial Rooms and Meeting Rooms), One Stop Tech Lounge and Schools/Faculties.

• Diagnose and troubleshoot IT/AV equipment faults and application errors, to restore service provision.

• Troubleshoot technical problems of low to medium complexity, resolution to resolve these incidents.

• Assist in replacing generic IT/AV equipment parts and peripheral components for servicing, as required, and liaising with multiple vendors.

• Provide IT/AV technical support as assigned, in response to ad-hoc manpower request from Local Units (including providing AV support for events, video conference/ meeting/ interview support).

• Respond to all technical emergencies raised by NSS Service Desk.

• Provide face to face IT support by appointment at One Stop Tech Lounge.

• Facilitate processing and tracking of other administrative activities.

• Document IT/AV related problems and resolution procedures in Knowledge Base for future reference.

• Maintain technical documentation related to configuration of IT/AV equipment and components.

• Carry out Asset management in accordance with NTU policy and procedures. Keep track of the IT/AV asset movements at the respective storeroom locations.

Requirements:

• Minimum GCE “A”-levels / Diploma in Information Technology with 2 years of relevant working experience

• Proficient in problem diagnostics and resolution, with the ability to work autonomously

• Good working knowledge on desktop operating systems including Windows 10 and above, Macintosh OS, and associated generic applications

• Working knowledge on other IT domains, including software, hardware, servers and network operations

• Working knowledge in handling/operations on audio/video equipment and its infrastructure

• Preferred experience on programming, ServiceNow, data integration and ITIL Certified

The Office of Campus Housing (OCH) serves to make NTU the hub and destination to deliver best-in-class campus for learning, working, and living. OCH is a critical department responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.

The candidate selected can excel across one or many of the following functions:

Resident Relations / Stakeholder Relationship Management:

• Engage the residents / users / stakeholders to better understand emerging needs and actively contribute towards the solutioning process.
• Collaborate with colleagues within and outside of the Department to timely respond to and resolve the user’s request / feedback / complaints received via prevailing input avenues e.g. through online service platforms, over-the-counter enquiries, emails, phone calls, etc.
• Maintain timely and accurate records, e.g. resident particulars, occupancy, availability, etc. for management reporting, enabling invoicing, etc.
• Process housing application, assign appropriate room / housing unit with housing management system.
• Conduct housing unit site viewing (where applicable)
• Manage facilities reservations via prevailing booking avenues, including ensuring pre and post-event provisions are in order.
• Execute periodic stock-take and disposal of managed inventory and assets.
• Lead investigative findings / supporting documents for incident reports (e.g. CCTV footage and access logs for security-related incidents; site photos for insurance reporting, etc.).
• Ensure a safe, secure and conducive environment across managed spaces:
• 1. Attend / schedule regular walkaround of OCH managed premises.
  2. Provide advisory to user during sighting of breach of rules and regulations.
  3. Escalate recalcitrant cases for enforcement action.
  4. Carry out approved sanctions or enforcement actions.
  
• Develop the specifications / requirements for the procurement of goods and services required for the function, including evaluation of quotations / tenders and recommending award of business.
• Contribute to the content and to send approved advisory to residents e.g. informing of routine or scheduled maintenance, unplanned disruption, etc.
• Other ad-hoc duties as assigned by the People Manager.

Housing Operation Support & Contracts Management:

• Ensure readiness of OCH premises by checking, inspecting, monitoring, and following through the set up / reinstatement process with internal stakeholders to ensure satisfactory completion including furnishing, provision, keys etc.
• Collaborate with colleagues within and outside of the Department to timely respond to and resolve the user’s request / feedback / complaints received via all input avenues e.g. through online service platforms, over-the-counter enquiries, emails, phone calls, etc.
• Inspect areas / premises and interacting with customers to identify areas for improvement.
• Prepare advisories for residents on scheduled maintenance and unscheduled works.
• Develop the specifications / requirements for the procurement of goods and services required for the function, including evaluation of quotations / tenders and recommending award of business.
• Raise work request / purchase orders for maintenance and improvement works within approved budgets, and certify works are completed in a satisfactory manner.
• Prepare budgets for routine and cyclical maintenance.
• Execute periodic stock-take and disposal of managed inventory and assets.
• Monitor service delivery and adherence to contractual obligations of vendors by:
• 1. Evaluating the service standards;
  2. Providing timely feedback to contract owners;
  3. Presenting service lapses and recommending resolution e.g. penalties to people managers;
  4. Site supervision to ensure compliance to safe work procedures by vendors.
  
• Ensure a safe, secure and conducive environment across managed spaces:
• 1. Attend / schedule regular walkaround of OCH managed premises.
  2. Provide advisory to user during sighting of breach of rules and regulations.
  3. Escalate recalcitrant cases for enforcement action.
  
• Maintain accurate and timely records (e.g. maintenance issues, fault reporting) and submission of reports, trend analysis, etc.
• System administration for air con payment systems.
• Other ad-hoc duties as assigned by the People Manager.

Technology, Quality & Corporate Service (Finance / Billing):

• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner.
• Ensure prompt and accurate management of purchase orders, including payment to vendors.
• Ensure invoices are billed and collections reconciled timely.
• Respond to residents / users on queries on invoices and payments.
• Coordinate the preparation of quotations / tenders.
• Other ad-hoc duties as assigned by the People Manager.

Requirements:

• Diploma Holders with relevant skillsets or GCE “O” level and above, with at least 5 years of relevant working experience, preferably in a customer service / relationship management or property / facilities management or finance / billing role or with a keen eye for numbers / details.
• Proficient in the use of Microsoft Office (Outlook, Word, Excel, PowerPoint). Knowledge of Microsoft Access will be highly advantageous.
• Familiarity with the education industry will be advantageous.
• Experience in using customer relationship management system or hostel / resident management system will be advantageous.
• Relationship-building and management skills – the ability to engage and build relationships with stakeholders, while having the discretion in handling confidential and sensitive information.
• Communication skills – ability to interact (active listening, writing clearly and concisely) with parties from various expertise, levels and culture, understanding their interests and goals while exhibiting sensitivity and respect for diversity.
• Strong reporting competencies – organized and meticulous in details for all reporting required, with an appreciation for information sensitivity and security. Ability to present information in a coherent manner.
• Strong IT skills – proficient in Microsoft Office, ability to learn and adapt to customized IT systems.
• Keen eye for details – ability to observe details and relate observations to potential issues and problems.
• Strong organizational and adaptation skills – ability to manage multiple and / or tight timelines, adaptable to react to changes in work.

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The NSS Technical Support Executive is responsible for providing effective IT/AV technical support role, in relation to the generic desktop/ laptop PCs, mobile devices, Audio Visual (AV) equipment, as well as NTU campus software. This includes problem diagnosis, configuration, installation, and general troubleshooting of IT/AV systems and applications, adhering closely to the Service Levels Agreements (SLAs) and policies set by the organization.

Responsibilities:

• Provide on-site Level 1 & 2 Support in relation to IT/AV- related service disruptions at the Common Teaching Facilities (Lecture Theatres, Tutorial Rooms and Meeting Rooms), One Stop Tech Lounge and Schools/Faculties.
• Diagnose and troubleshoot IT/AV equipment faults and application errors, to restore service provision.
• Troubleshoot technical problems of low to medium complexity, resolution to resolve these incidents.
• Assist in replacing generic IT/AV equipment parts and peripheral components for servicing, as required, and liaising with multiple vendors.
• Provide IT/AV technical support as assigned, in response to ad-hoc manpower request from Local Units (including providing AV support for events, video conference/ meeting/ interview support).
• Respond to all technical emergencies raised by NSS Service Desk.
• Provide face to face IT support by appointment at One Stop Tech Lounge.
• Facilitate processing and tracking of other administrative activities.
• Document IT/AV related problems and resolution procedures in Knowledge Base for future reference.
• Maintain technical documentation related to configuration of IT/AV equipment and components.
• Carry out Asset management in accordance with NTU policy and procedures. Keep track of the IT/AV asset movements at the respective storeroom locations.

Requirements:

• Minimum GCE “A”-levels / Diploma in Information Technology with 2 years of relevant working experience
• Proficient in problem diagnostics and resolution, with the ability to work autonomously
• Good working knowledge on desktop operating systems including Windows 10 and above, Macintosh OS, and associated generic applications
• Working knowledge on other IT domains, including software, hardware, servers and network operations
• Working knowledge in handling/operations on audio/video equipment and its infrastructure
• Preferred experience on programming, ServiceNow, data integration and ITIL Certified