Total 3 job vacancies by PRISM+

PRISM+ is the largest Singaporean direct-to-consmer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

We are looking for a motivated and detail-oriented Product Associate to support the development and optimization of our smart home app, PRISM+ Connect. The ideal candidate will have a keen interest in smart home technologies and a strong desire to learn and grow in the field of product management.

• Support Product Development:

• Assist the Product Manager in defining and documenting product requirements and specifications.
• Help coordinate the development process, ensuring timely delivery of features and updates.

• Market Research and Analysis:

• Conduct market research to understand industry trends, user needs, and competitor products.
• Analyze user feedback and data to identify areas for improvement and new feature opportunities.

• Cross-Functional Coordination:

• Facilitate communication between engineering, design, marketing, and customer support teams.
• Ensure all teams are aligned and informed about product updates, timelines, and requirements.

• User Experience Support:

• Work with UX/UI designers to create wireframes, prototypes, and user interfaces that enhance user experience.
• Assist in usability testing and incorporate findings into product improvements.

• Operational Tasks:

• Manage product documentation, including user stories, specifications, and release notes.
• Track project progress and update status reports to ensure transparency and accountability.

• Product Testing and Quality Assurance:

• Participate in product testing to identify bugs and ensure high-quality releases.
• Coordinate with the QA team to ensure comprehensive testing coverage.

• Performance Monitoring:

• Monitor product performance metrics and user engagement data.
• Assist in preparing reports and presentations for stakeholders and management.

Qualifications:

• Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or a related field.

• 0-1 year of experience in product management, project management, or a related field is preferred but not required.

• Internship experience in a technology or product-focused role is a plus.

Key Responsibilities

Application Testing and Test Case Management:

• Create and maintain detailed test plans and test cases based on application requirements and user stories.
• Conduct thorough functional testing of the smart home application.
• Perform compatibility testing on various devices and platforms.
• Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes.

UI/UX Review:

• Evaluate the user interface (UI) and user experience (UX) of the application.
• Provide feedback and recommendations to enhance the overall UI/UX design.
• Work with the design team to implement UI/UX improvements.

Application Improvement:

• Collaborate with the development team to identify areas for application improvement.
• Assist in conducting usability testing and gathering user feedback.
• Document and report software bugs and issues for resolution.

Data Analytics:

• Collect and analyze user data to gain insights into application usage and performance.
• Assist in developing and maintaining data dashboards and reports.
• Contribute to data-driven decision-making processes to improve the application.

Operational Support:

• Monitor the application's operational performance and availability.
• Assist in identifying and resolving operational issues and disruptions.
• Collaborate with the IT and infrastructure teams to ensure seamless application operations.

Customer Support:

• Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone.
• Provide clear and meticulous solutions to customer problems.
• Escalate complex issues to the appropriate team members when necessary.

User Training:

• Assist in creating user guides and tutorials for the application.
• Conduct training sessions for new users to ensure they can effectively use the application.

Documentation and Reporting:

• Maintain comprehensive records of customer interactions and resolutions.
• Prepare regular reports on common customer issues, operational status, and suggest improvements.

Ad Hoc Tasks:

• Handle various ad hoc tasks and projects as assigned by the team or management.
• Adapt to new challenges and contribute to the overall success of the department.

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Data Science, or a related field.
• Strong interest in software development, data analytics, operational support, user experience, customer support, quality assurance, and UI/UX design.
• Familiarity with testing methodologies and tools
• Meticulous attention to detail in problem-solving, testing, and UI/UX evaluation.
• Effective communication skills, both written and verbal.
• Ability to work well in a collaborative team environment.
• Eagerness to learn and adapt in a fast-paced, dynamic work environment

What We Offer:

• Valuable hands-on experience in a startup environment
• Collaborative and dynamic work culture
• Opportunity to make a meaningful impact on the company
• Potential for future employment opportunities

We are looking for a Senior Technical Support Specialist with excellent communication and diagnostic skills.

As a senior technical support specialist, you will be required to lead a team of technicians to perform thorough product testing and evaluation, providing technical support and advisory to consumers and businesses in regards to any technical product enquiries.

Responsibilities:

• Conduct testing for new product/ software prior launching
• Provide repair, service and customer support during onsite visit
• Configuration of smart product setup
• Work independently to diagnose and troubleshoot any issues
• Record and update test report/ service report on a timely manner
• In-house repair and maintenance of PRISM+ product
• Support warehouse disposal activity
• Managing and leading a team of technicians in their daily activities
• Liaising with engineers to solve any technical fault
• Other duties as assigned

• Min 3 years of working experience as an onsite Technician or relevant experience working with smart home appliances product
• Singapore Class 3 driving license
• Willingness to perform overtime work when required
• Possess at least Primary/Secondary School/"O" Level, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in IT, Electronics or equivalent.