As Singapore’s first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education. The mission of SP is to prepare our learners to be life ready, work ready and world ready. Our vision is to be a caring community of inspired learners committed to serving with mastery.
SP’s Student Services seeks to enhance our students’ experience by providing a range of services and our Customer Relations Unit, is the most convenient touchpoint to obtain easy information and guidance relating to student administration, financial and fees matters.
The appointee handles institutional queries and feedback from students and public. You will work closely with internal stakeholders in the handling and tracking of public feedback to ensure timely resolution of cases and to enhance customer satisfaction.
Responsibilities:-
- Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter
- Maintain high quality of service and ensure that queries or escalations are handled professionally
- Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
- Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned
Requirements:-
- At least a tertiary education (in any discipline)
- Proficient in Microsoft Office applications
- Strong writing and analytical skills
- Service-oriented and adept at problem solving
- Have a pleasant disposition and is passionate about helping others
- Ability to work independently and capable of being an effective team player
Successful applicant will be offered a 2-year contract in the first instance.
Closing Date: 23 Mar 2024
If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.
