Total 3 job vacancies by Teradyne (asia) Pte. Ltd.

This role will be under the Mobile Industrial Robot (MiR) division.

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

• Resolve escalated customer support cases by collaborating with regional support engineers, MiR R&D and external partners.
• Establish a close collaboration with the call center team based in Cebu, Philippines. Ensuring their competencies are improved over time and as new MiR products are released.
• Review open support cases and distribute them in the global support team
• Resolve cases according to standard operating procedures (SOP)
• Review and approve hardware return and replacement requests (RMA)
• Escalate any new observations to closest manager according to SOP.
• Escalate new product issues and feature requests.
• Keep up to date on all assigned cases according to SOP
• Support R&D (E.g. Coordinate testing and release of new/reworked software and hardware with R&D)
• Support Application team (E.g Wi-Fi analysis and reports)
• Technical guidance and review of documentation in collaboration with Tech Comm.
• Training and support of regional support engineers and call center team via documentation, webinars and on-site training.
• Training of partners and end-customers in the MiR Singapore office or on-site.
• Maintenance and repair of robot set up in the MiR Singapore office.
• Prepare and perform robot demos and presentations in collaboration with Sales, Marketing, and Product Management at the MiR Singapore office.
• Review and discuss the performance of the MiR call center team with their management.
• Ensure up-to-date Standard Operating Procedures (SOP) for the MiR call center team.

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• BSc in Engineering – Electronics / Robotics / Mechatronics
• 1-3 years experience in R&D or technical support roles
• Good communication skills
• English at negotiation level
• General IT skills and competent in Microsoft Office products
• Customer service training
• Customer service focused
• Technical/diagnostic ability and analytic approach
• Good cultural understanding
• A team player
• Able to navigate in a constantly changing atmosphere
• Independent and able to take initiative within own area of responsibility

Professional competences - “nice to have”:

• MSc in engineering
• Broad knowledge of engineering subjects (mechanical/electrical/mechatronics)
• WiFi/Network architecture knowledge
• Prior experience at production facilities, warehouses, factories that operate robots
• 2nd language besides English (Chinese, Japanese, Korean etc.)

Benefits

Teradyne offers a variety of robust health and well-being benefit programs, including outpatient medical, flexible benefits, company insurances, paid vacation & holidays, tuition assistance programs, and more.

This role will be under the Mobile Industrial Robot (MiR) division.

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

The key focus of the Application Project Manager is to ensure the successful execution of large strategic autonomous mobile robot projects in collaboration with both external and internal stakeholders. The task is to master all aspects of the project management cycle, and always ensure on-time and on-budget milestones and to enable generation of additional sales.

Opportunity Overview

• Responsible for strategic projects (projects and customers with large sales potential).
• Analyze application and customer requirements and translate them into functional requirements together with the Application Team.
• Help customers and partners optimize their design in the early stage of the project, in close coordination with Sales, customer, partner and the Application Team.
• Define success criteria together with the customer and carry out project documentation.
• Prepare project plans and schedules, risk assessments and business cases.
• Deal with project risks, assess them in advance and seek proper support within the organization.
• Schedule periodic meetings for alignment and coordination and be the first point of contact for internal stakeholders, end customers and partners.
• Lead and facilitate the projects and daily coordinate across the organization and ensure progress in accordance to plans, management and reporting of risks.
• Lead and facilitate the projects and daily coordinate across the organization.
• Schedule periodic meetings for alignment and coordination.
• Schedule ad-hoc meetings when needed for alignment and coordination.
• Reporting on project progress to key internal stakeholders.

All About You
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• You must have minimum 5 years of experience from a similar position in automation, robotics and/or other production industry/department.
• Our ideal candidate has an Engineering degree and Project Management certification and master all phases of the project management cycle in the field of automation, robotics, mechatronics, or software development, followed by a successful track record.
• Ability to manage expectations of all stakeholders and negotiate successful course forward.
• Goal focused and customer centric.
• Good at managing expectations and tight deadlines.
• Good interpersonal skills and cultural understanding.
• Relationship builder, with strong communication and negotiation skills.
• Able to work independently, with initiatives and great drive and responsiveness.
• Responsibility and ownership.
• Talented, engaging and motivating project manager, excellent in managing tight deadlines.
• Passion for disruptive technology.
• Must be willing to travel.

Our Purpose
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are challenged to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

The Teradyne Software Engineering team is looking for a highly-motivated, energetic, technically driven Software Engineer to focus on the development of software systems for products within the Semiconductor Test division. Development occurs in a dynamic and challenging multi-site development environment.

• Design, implement and test system software in support of both the IG-XL development environment for the UltraFLEX family platform and Eagle software for the ETS platform.
• System software supports all digital, RF and analog instruments, runs on various operating systems and this team architects and develops core services used by the driver teams.
• The team also selects computing hardware that best matches product requirements and ensures that the software can run as a 64-bit application.
• Duties will include developing and analyzing software requirements, developing the functional specifications and design documents based on the requirements, implementation of the code using C#, C++, .Net and COM/ATL, and unit testing and verification of the code.
• The candidate will be responsible for debugging and solving complex software and computing issues.
• The candidate will interface with several organizations (Factory Applications, Release Teams, Sustaining Teams and other project Teams) on a daily basis.

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• BSCS, BSCE, BSEE or equivalent
• Desired: More than 5 years’ experience with in-depth software development experience with commercial applications.
• Project work involving developing software applications that control hardware products
• Solid grasp of Object-Oriented Design and software data structures, UML is desirable
• Proficiency in C#, C++ and OOD required
• Excellent written and verbal communication skills of complex systems is required.
• Working knowledge of VB required
• Ability to work as part of software development team required
• Knowledge of UML Design, Version Vault and Git is a plus
• Ability to understand and debug complex a system is a plus
• Prior ATE experience and/or hardware knowledge is a plus
• Working knowledge of computing hardware is a plus
• Knowledge of Agile, C/I, JIRA is a plus

We are only considering candidates local to position location and are unable to provide relocation for this position.

This position is not eligible for visa sponsorship.

Benefits:

Teradyne offers a variety of robust health and well-being benefit programs, including outpatient medical benefits, flexible benefits, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more.