Total 2 business management project planning job vacancies in Information Technology category in tampines

Position Overview

The Director, Client Management APAC will lead the Client Management function, overseeing its four sub-functions to ensure exceptional client experiences, operational efficiency, and business growth. This senior leadership role is based in Asia Pacific and reports directly to the Head of Commercial Asia Pacific. The role demands strategic vision, operational expertise, and a client-centric approach to drive long-term success.

Key Responsibilities

1. Strategic Leadership

• Create and implement strategies for Client Management aligned with company goals.
  Promote collaboration across teams to ensure excellent service and client satisfaction.

2. Sub-Function Oversight

• Oversee new client onboarding for smooth integration and proactive engagement.
• Ensure operational excellence for key accounts through KPI monitoring and process improvements.
• Foster a client-first approach in customer service, emphasizing responsiveness and innovation.
• Manage documentation processes for accuracy, compliance, and efficiency.

3. Client Relationship Management

• Build and maintain strong partnerships with strategic clients.
• Handle escalations effectively to maintain trust and satisfaction.

4. Operational Excellence

• Track performance metrics to drive continuous improvement and meet client needs.
• Innovate and optimize processes to stay competitive.

5. Team Leadership & Development

• Lead and mentor a collaborative, high-performing team.
• Provide training to align team skills with organizational goals.

6. Financial and Business Growth

• Manage budgets effectively to maximize impact.
• Boost client retention and revenue through exceptional service and value delivery.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field (MBA preferred).
• 10+ years of experience in client management, customer service, or a related leadership role in logistics or freight forwarding.
• Strong strategic and operational skills, with a proven track record of delivering client satisfaction and business growth.
• Excellent interpersonal, communication, and negotiation skills.
• Familiarity with air freight documentation processes and regulatory compliance.
• Demonstrated ability to lead and inspire cross-functional teams in a dynamic environment.
• Proficiency in data analysis, performance metrics, and process optimization.
  

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

The incumbent will help maintain and expand the network with community partners, corporates, and other social and community services to support the organization's needs. Spearhead, conceptualize, and implement volunteer programs/activities to ensure the delivery of quality service will meet the needs of the residents in a nursing home.

Your role & responsibilities will include:

• Managing all elements of volunteering within the organization
• Recruitment of volunteers
• Identify ways to sustain and improve partnered initiatives to build relationships to support the department's needs
• Able to develop and maintain networks and partnerships with various community partners
• Monitor, evaluate, and accredit volunteers
• Track and update records and maintain a database of volunteers and partners to ensure critical information is captured for timely submission
• Plan, organize, and roll out activities and programs accordingly to support resident's social needs
• Provide support in any other tasks as assigned
• May be required to work on Saturdays whenever required

• Degree or Advanced Diploma in Social Work, Gerontology, or Service Sector disciplines
• Minimum 2 years experience in community healthcare settings in Singapore
• Hands-on experience in a community partnership role
• Good knowledge of the geriatrics and community services
• Sales Experience will be useful and welcome
• People-oriented, willing to work on the ground, and a passion to serve
• Ability to work with all levels and good people skills with a go-getter attitude.
• Excellent written and communication skills
• Resourceful in problem-solving and resilient in overcoming challenges
• Able to effectively work under tight deadlines and possess strong projects/events management skills
• Proficient in Google Workspace applications - Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive

Location:

1. Tampines Nursing Home