Total 5 communications executive job vacancies in Information Technology category in Temasek Polytechnic

[What you will be working on]

Responsibilities:-

• Website Content Management

  • Oversee the revamp of the SP Website in collaboration with various internal/external stakeholders and work with the web vendor to ensure that timelines and milestones are well-planned and adhered to, including regular updates to management on the progress of the project

  • Create or adapt content for website in line with organisation strategy

  • Ensure content is updated for corporate pages (About SP) and corporate events (Graduation) on SP website

  • Work with internal stakeholders to ensure all content on the SP Website is accurate, current and updated

  • Manage web vendor for the creation of campaign webpages for corporate events

• Website Administration and IT support

  • Day-to-day administration of the SP Website including creation/deletion of user accounts and troubleshooting user account-related issues

  • Provide support to internal stakeholders for website-related queries, including organising training sessions to ensure all stakeholders are up-to-date on best practices

  • Manage web vendor to work on Service Requests from the various schools and departments (evaluate feasibility, budget, timeline, etc.)

  • Manage the website budget and procurement processes

• Web Traffic Analysis for actionable insights

  • Work closely with the content team to analyse the impact of paid campaigns in driving traffic to the website

  • Monitor website analytics data (WOGAA, Google Analytics, GTM) and provide timely updates to management, with actionable insights to improve the SP Website user experience

• Support other administrative duties where required

[What we are looking for]

Requirements:-

• Degree in Information Technology, Computer Science, Computer Engineering, Marketing, Communications, Advertising or related fields

• 3-5 years of experience working on websites that use enterprise-level content management systems eg: Sitefinity, Sitecore or Drupal

• Excellent project management skills, including managing external vendors, agencies and internal stakeholders

• Knowledge on User Interface and User Experience design and best practices will be advantageous

• Proficiency in basic website coding will be advantageous eg: HTML, CSS, Javascript

• Proficiency in data analytics will be advantageous eg: Google Analytics

• Proficiency in basic image editing software will be advantageous eg: Adobe Photoshop

Successful candidate will be offered a 2-year contract in the first instance.

Closing date: 28 March 2024

If you are shortlisted for the position(s), you should hear from us within 30 days of the closing date of the advertisement.

[What you will be working on]

Responsibilities:-

• Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter
• Maintain high quality of service and ensure that queries or escalations are handled professionally
• Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
• Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned

Requirements:-

• At least a tertiary education (in any discipline)
• Proficient in Microsoft Office applications
• Strong writing and analytical skills
• Service-oriented and adept at problem solving
• Have a pleasant disposition and is passionate about helping others
• Ability to work independently and capable of being an effective team player

Successful applicant will be offered a 2-year contract in the first instance.

Closing Date: 23 Mar 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

• Support as secretariat of Campus Rejuvenation (CR) Committee and manage the CR project to rejuvenate Campus Infrastructure, Teaching & Learning Facilities from planning stage till the successful handover of the rejuvenated buildings to RP.
• Coordinate with stakeholders to collate detailed users’ requirements from schools, centres, offices and departments from concept design to detailed design, including to manage the design-change requests.
• Coordinate with stakeholders to minimise disruptions to campus operations especially academic lessons with the provisions of the decanting facilities throughout the construction phases, including prioritising the phases based on needs and functions.
• Prepare the budget papers, cashflow projections and decanting scheduling for Office of Estates (OES) to seek Senior Management such as Development Committee (DC), Board of Governors (BOG) and eventually Ministry of Education’s (MOE) approval.
• Manage contract administration of the multi-disciplinary consultancy tenders and construction tenders including procurement, specification formulation, evaluation, recommendation and site work implementation.
• Manage the performance of the main contractors, consultants and Managing Agent to uphold the quality services.
• Oversee the project management of minor renovation, addition & alteration works including facilities management to support OES departmental roles and functions.

[What we are looking for]

• Possess background in Project Management Services, Construction Services, Building Services, Engineering or related field with at least 3 years of relevant working experience preferred. Experience in government procurement, managing multi-disciplinary consultants and submissions to regulatory authorities will be an added advantage.
• Sound planning and organizing skills, with a strong sense of responsibility for completing assigned duties on time.
• A good team player with good communication, interpersonal and collaboration skills to engage stakeholders across all levels and able to work independently at the same time.
• IT savvy with digitalisation, computer-aided design (CAD) and project scheduling skills.

What you will be working on

• Setting up and managing academic systems (e.g., timetabling, TP Assessment and Examinations Processing System, TP Subject Management System, TP Student Attendance System, BrightSpace, POLITEMall, etc), which will involve managing the processes and data entry, troubleshooting issues, and addressing queries related to these systems.

• Delivering administrative tasks related to academic processes (e.g., admission, examiner meetings, academic progression, etc).

• Supporting physical, virtual or hybrid events and activities (e.g., Open House, EAE seminar, JAE, school talks, Learning journeys, Applied Learning Modules, etc).

• Assisting in administrative tasks for committees related to academic processes (e.g., School Disciplinary Committee).

• Developing automation for various work processes related to academic support.

• Handling other ad-hoc administrative duties as assigned.

What we are looking for

• High proficiency in Microsoft Office (particularly in  Microsoft Excel).

• Effective in written and verbal communication, coupled with a strong ability to work well within a team.

• Willingness to learn new digital skills and/or AI Tools that can help with the automation and digitalisation of existing administrative processes.

• Candidates with knowledge and skills in digital automation tools (e.g., Microsoft Power Automate, Microsoft Power Apps, UiPath, etc), data visualisation tools (e.g., Microsoft Power BI, Tableau), or survey tools (e.g., Microsoft Forms, QuestionPro) will be preferred.