Total 3,186 customer experience manager job vacancies in Information Technology category in Singapore

Roles & Responsibilities

• Responsible for product design of overseas F&B App project including offline and online ordering
• Communicate with product development and operation business teams across borders to promote product development, optimization and implementation
• Collect and analyse customer feedback, and continuously optimize the user experience and interface design of the product
• In-depth understanding of user needs, propose and implement improvement plans
• Have data sensitivity and be good at using data analysis tools to analyze user behavior and market demand
• Continuously optimize product functions and user experience through data-driven decision-making
• Excellent Chinese and English communication skills, able to communicate effectively with global teams and customers
• Possess excellent copywriting skills, able to produce high-quality Chinese and English product documents and marketing materials
• Develop and roll out implementable standard operating procedures (SOP) for SaaS services and store operations to ensure efficient operation of store operations and customer satisfaction

Requirements:

• Bachelor’s degree or higher, preferably in computer science, information technology, marketing or related fields.
• Possess work experience in APP or related industries is preferred
• Past work experience in overseas brand catering design is an advantage
• Strong IT literacy, proficient in using Microsoft Office (Word, Excel and Power Point)
• Strong presentation and problem-solving skills
• Attention to detail and a commitment to producing high quality work under pressure
• Excellent English and Chinese communication skills. Able to communicate effectively with global teams
• In-depth understanding of market dynamics and user needs of catering APP
• Ability to formulate effective product strategies
• Familiar with product development processes and agile development methods with excellent project management capabilities
• Ability to use data analysis tools with solid data analysis capabilities and data-driven decision-making capabilities

Key Responsibilities:

Products / Systems

Manage product life cycles including new products and accessory configuration update. Create and maintain solution and product catalogue to support commercialization. Actively support new project proposals when new offers are needed for pre-sale and bidding requirements. Focus on Product and system Application Development for Southeast Asia and China. This is to broaden and differentiate Envac offers.

- The above scope includes technical understanding and application of engineering solutions, a variety of industrial equipment / components going into the solutions, system automation know-hows, and digitization trends. At the same time, finding local alternatives to address cost and delivery needs.

- Co-operate with Partners in each market for New Product Application development. Technically source from qualified partners. Manage confidentiality, IP and Business cases.

- Handle Product & Technical Complaints and provide On-site Services to support project teams if needed.

- Set up database with product catalogue to track in Projects – what new products used in what projects, lessons learned, recommendation for future projects, wish list for new products.

- Carry out market research in each country with insightful intelligence, analyse, and formulate into product market competition strategies to integrate into product development plan.

-

Design – (Have team with 3 designer)

- Standardize design fundamentals, identify gaps to improve.

- Lead and Work with design team in each office to proactively design into opportunities and ensure design accuracy with local needs.

- Establish proactive Relationship with Influential Project Consultants and design houses for Technical Spec-in. Track such leads as a KPI to drive for pipelines with business leaders.

-

Commercial / Cross functional Co-responsibilities

- Define choices of products / solutions for commercial team to choose from to meet market demand.

- Define product plan for each year by working with cross functional team.

- Collect customer demands with and through commercial team to solution specifications to enable new product development. Provide timely technical Supports to commercial team to remove product barriers.

- Implement strategic pricing practices while collaborating with Sales and management to strive for balanced decision.

- Carry out Regular On-site Examinations for Key Projects to validate new product functionality and existing product and system function issues (feedback from team) and provide improvements.

- Work with market communication team and R&D to design Product promotion scheme, provide training for sales, distributors and customers. Participate in and work with the marketing in various academic conferences, exhibitions and other marketing activities.

- Align with Global product strategy and information sharing representing the region. Make and update sales tools related to products. Be the regional owner to link global initiatives for product introduction and launching champion with support from market communication.

Duties and Responsibilities

Sales Support

-To attend technical review with sales team

-To attend technical meetings with clients

Project Support – HDB (Before Main Contractor)

-To attend coordination meetings with architects, m&e and structural consultants

-To coordinate and determine the level of pipe sleeve crossing under major roads

-To coordinate the level of pipe sleeve with major services such as sewer, power cables, etc

-To determine the position and depth of launching pits that will aid the installation under major roads

-To study and highlight authority requirements during the meeting.

-To reply to HDB review form

-To reply to NEA BP, DC, WD Advise

-To produce preliminary drawings to aid the tender process for main contractor

-To prepare drawings for PWCS QP endorsement

-To prepare drawings for Acoustic Consultant’s specifications

-To prepare drawings for MV provisions to be designed by MV consultant

Project Support – HDB (With Main Contractor)

-To attend technical meetings with main contractors

-To coordinate pipe clashes with m&e and structural services

Design Support

-To generate fabrication drawings for non-standard equipment

-To monitor project design submission schedule

-To allocate work assignments to other designers

-To check designs, shop drawings done by other designers

-To hold trainings to designers

Requirement:

• Experience in implementing Data Warehousing projects in Finance, Credit Risk & Compliance domains.
• Data Warehousing Expertise: experience of implementing large data warehouses based on Hadoop, Teradata, SAS, Oracle including data modelling, using ETL tools like Informatica PowerCenter, SSIS & visualization Tools such as Qlik, Microsoft Power BI.
• Demonstrated proficiency in project management methodologies (e.g., Agile, Waterfall, Scrum) and tools (e.g., JIRA, MS Project).
• Strong analytical and problem-solving skills to address challenges related to metadata quality, data lineage accuracy, and overall data governance effectiveness.
• Good interpersonal and communication skills with attention to details.
• Possess strong problem solving and decision-making skills while exercising good judgment.
• Ability to work on multiple projects at a time with teams distributed across multiple locations.

Location: Ang Mo Kio

Job Description:

• Provide on-site Integrated Systems Management Service support
• Manage stakeholders in meetings
• Manage and ensure that the system(s) meet KPI or SLA
• Ensure adequate governance are in place to maintain compliance status and ensure the Systems adhere to applicable standards, policies and guidelines
• Prepare and support audit exercise
• Work with Authority to review policy change
• Prepare and maintain Project Security Management Plan. Conduct security review, constantly track, mitigate and patch security vulnerabilities to eliminate or minimise risk exposure and improve the cyber resiliency of the Systems
• Ensure asset inventory (comprising hardware, software, network equipment, etc.) are maintained and updated regularly
• Investigate and resolve issues pertaining to Systems or infrastructure
• Support the Integrated Logistics Support such as publication management, spare review management and competency management
• Maintain oversight and review the Obsolescence Management plan for all Systems
• Drive digital transformation in areas of Operational efficiency, Governance & Compliance and Cyber Security
• Manage Tech Refresh for Systems

Requirements:

• Degree in IT or a related subject with at least 5 years of working experience in managing IT infrastructure projects
• Experience in customer facing role / Vendor management role
• Experience in the following:

1. Windows Server OS, Linux OS in a virtual environment
2. Virtualisation and Hypervisors including Nutanix VPN, firewall appliance
3. Load balancers, network switches/routers
4. Network Monitoring (e.g. Solarwinds products)
5. Data Protection (e.g. Veritas)
6. Vulnerability Assessment (e.g. Nessus)
7. Identify and Access Management (e.g. CyberArk)

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

The Global Procurement team is an integral engine to Micron’s growth, delivering best-in-class total cost and supply chain resiliency through cutting-edge predictive capabilities, risk analysis and a focus on sustainability and diversity. Our business goals are directly tied to the value we place on our team members – our greatest asset. We invest in our people through a skills-based learning and development model to create clear career pathways for development and career growth. We also strive to create an engaging and inclusive culture through building camaraderie and celebrating the diverse perspectives of all our global team members. Join us and discover why Micron’s Global Procurement team is the preferred destination to unleash your talent!

In this role, you will play a crucial part in translating Micron's Global Procurement (GP) strategic objectives into program roadmaps that deliver distinct and measurable benefits for the organization. You will lead a team of leaders in driving cost savings programs, ensuring organizational alignment, and optimizing category performance. By successfully applying project management and organizational change management concepts, you will contribute to the achievement of GP strategic priorities.

Key Responsibilities
Program Management

• Lead projects and programs using an organized and results-focused approach to achieve all goals within budget, timeline, and scope constraints.
• Regularly report out on project status, manage risks, and implement solutions to ensure successful project implementation.
• Actively engage with other cross-functional teams on project opportunities to enable competitive advantage and achieve successful implementation.
• Establish methods for measuring and monitoring program performance.
• Leverage prior experience and learning to optimize and improve the efficiency of the methods.
• Oversee and manage the performance metrics and KPIs for the Global Procurement organization. Ensure team members meet their targets and adhere to defined KPIs.
• Manage regular follow-ups related to Global Procurement tasks that require a high caliber of collaboration and coordination.
• Lead and manage Global Programs with strong execution and tenacity. Develop and implement strategic execution plans with targeted timelines.

Leading through influence

• Implement organizational change management methods and tools to increase the speed of adoption and capture project or program return of investment.
• Ability to exercise judgment and adapt accordingly to encourage and persuade others to adopt the change required for a successful implementation of the program.

Stakeholder Engagement

• Develop positive relationships with stakeholders to enable a competitive advantage, achieving program and project objectives and successful implementation.
• Actively engage with other cross-functional teams on project opportunities to enable competitive advantage and achieve successful implementation.

Requirements

Bachelor’s degree in Project Management, Business Administration, Supply Chain, Industrial Engineering or Computer Science with 10+ years of experience in program management and project management

• Proven experience in program management, preferably in a procurement or supply chain domain
• PMP, Scrum Master or related Project Management certifications preferred
• Proficient in O365, SharePoint, Tableau, Power BI, MS Project, Visio, Agile/backlog management (e.g. Azure, Jira, Confluence), or equivalent
• Effective leadership and collaboration abilities
• Strong communication skills and ability to effectively manage relationships with various parties involved
• Ability to work effectively in a global and diverse team environment

We are seeking an experienced People Technology Manager to lead the management and implementation People technology solutions across the Group. The ideal candidate will have strong project management expertise, deep knowledge of major HRIS applications, and experience with system integrations. A key aspect of this role will be leveraging Microsoft Power Platform applications, including Power Apps, Power BI, Power Automate, and SharePoint, to drive innovation and process improvements across our HR functions.

Key Responsibilities:

Governance & Project Management

• Oversee the governance, implementation, integration, and maintenance of HRIS systems and related applications.
• Manage projects involving the design, deployment, and optimisation of HR technology solutions, ensuring alignment with organisational goals.
• Coordinate project plans with internal IT teams and external vendors, ensuring compliance with governance frameworks.
• Ensure data integrity and security across HR systems, performing regular audits and compliance checks.
• Stay current on trends in HR technology and recommend improvements or new tools to enhance HR operations.
• Harmonise and document business processes and oversee the deployment of tools to enhance productivity and efficiency.

System Integration and Data Solutions

• Lead the development and implementation of system integrations and data flows between HR systems and other enterprise applications.
• Utilise MS Power Platform (Power Apps, Power Automate, Power BI, SharePoint) to create custom solutions, automate processes, and generate data insights.
• Provide ongoing technical support, training, and documentation for end-users to maximise system efficiency.

Partnership & Collaboration

• Manage change initiatives to ensure successful adoption of new HR systems and processes, including communication strategies, training, and stakeholder engagement.
• Support and mentor project team members, fostering a culture of collaboration and agile project execution.
• Partner with HR, IT, and other stakeholders to understand business needs and provide technology-driven solutions.
• Build and maintain strong relationships with group corporate functions (HR, IT, Finance, Procurement, etc.), ensuring alignment and support for transformation initiatives.
• Partner closely with the centralised RPA team to implement changes and align automation strategies with overall business goals.

The ideal candidate should have/be:

• Bachelor’s degree in information technology, Human Resources, or related field.
• 5+ years of experience in HR technology roles, with a focus on HRIS systems and integration methodologies.
• At least 3 years of experience leading and mentoring cross-functional teams in a technology-driven environment.
• Proven experience with major HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle) and a strong understanding of HR processes.
• Expertise in Microsoft Power Platform applications (Power Apps, Power Automate, Power BI, SharePoint).
• Strong project management skills with experience leading complex technology projects.
• Excellent problem-solving, analytical, and communication skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Knowledge of data privacy and security regulations (e.g., GDPR, PDPA) related to HR data management.

Preferred Qualifications:

• Experience with system integration tools and techniques (APIs, middleware).
• Knowledge of SQL, scripting, or other programming languages.
• PMP or other project management certifications.
• IHRP certification.

Responsibilities:

· Lead the local IT Department managing projects and the daily operations on data centre, servers, network infrastructure, cybersecurity, desktops and applications;

· Design and implement network infrastructure and cybersecurity measures to meet new business requirements and applications. Perform server consolidation and virtualization to replace aging servers;

· Manage the local data centre (CMS, FM200, UPS, CCTV);

· Liaise with potential and existing clients to understand their cybersecurity requirements to design and propose appropriate solutions;

· Design and update IT policies and procedures, perform vulnerability assessments, penetration tests and baseline hardening to meet their requirements of SSAE-18 certification, global IT standards and clients’ cybersecurity needs;

· Work with the Management and stakeholders to update the BCP/DR plan to meet new business requirements;

· Provide 2nd level support for the team of IT engineers. Escalate issues to vendors for quick resolution, schedule monthly servers’ maintenance, deploy upgrades/patches for systems and applications, perform system and cybersecurity monitoring;

· Assist in designing and implementing automated operations processing to improve effectiveness and efficiency of the team;

· Lead and ensure key group IT standards are followed to improve overall infrastructure stability and maturity;

· Project management such as overseeing entire project and preparing project schedule (Gantt Chart), etc.;

· Maintain relationship between customers and Juss Solutions Group;

Requirements:

· Degree in Computer Science/Information Technology or equivalent preferred;

· Minimum 10 years’ of IT experience with at least 5 years in a managerial position;

· Possess CCNA / CCNP certification will be highly valued;

· Experience in managing internal and external IT security audits is preferred (e.g. SSAE-18, MAS TRM, global audits, clients’ audits, etc.);

· Strong technical background in cybersecurity and network technology and management, i.e. firewalls, IDS/IPS, VPN, NAC, MDM, SIEM, routers, switches, antivirus, patch management, privilege access management, end point security, etc.;

· Proficient in Microsoft products which include Windows Server 2016/2019, SQL, Microsoft 365, migration & upgrade of Active Directory, GPO, DNS, DHCP, etc.;

· Hands-on experience in administration of backup and recovery solution such as Veeam or Veritas , SCCM, VMWare, Citrix, Cisco & HPE switches, SAN, etc.;

· An advantage if candidate possess a Class 3 driving license;

What you will do:

The Manager of Technical Support & Training is responsible for providing leadership to and overseeing the company’s Technical Services department. The Manager is responsible for the development, management, and implementation of the strategic plan to provide world-class technical service to our customer base which aligns with the APAC FSP Business strategy, and ensures high customer satisfaction, retention and a pathway to growth.

• Manage and mentor direct reports with a goal of ensuring that all employees in the department maximize their performance individually and collectively to meet or exceed department, function and company goals.
• Develop and deliver relevant training services content that meets market requirements/opportunities for live training sessions, e-learning and webinars.
• Responsible for the availability and condition of the training materials and samples for the relevant training sessions across the training locations.
• Provide Technical Support to Sales, IS, BD and Customers for the full product range of Special Hazards, Water & Mechanical & Foam products.
• Lead large multidisciplinary projects and coordinate team activities to support sales.
• Provide advice and support projects by applying JCI solutions according international codes & standards (such as EN, NFPA, FM).
• Write Technical letters on customer requests for specific issues and solutions.
• Use existing and develop new procedures and KPI to better measure relevant customer satisfaction Develop and enhance services assets and refine methods of delivery to meet customers’ evolving needs.
• Developing solutions/tools to meet technical requirements of customers and sales teams.
• Work close with regional technical sales support and align on used tools and processes.
• Must have solid commercial partnership:
• Pro-Active Involvement in Project reviews and solutions – Align with IS, Sales, BD & Customer.
• Pro-Active Involvement in Post Mortems of projects lost – understand the why lost and fix to avoid replication.
• Clear stakeholder involvement in QA related issues – Led by QA but active participant.
• Clear engagement on NPI’s or Product Gaps – collaborative discussions & participation.

How you will do it:

• Demonstrated strong, effective leadership skills to staff as well as to the overall department over a period of years
• Problem-solver, self-starter and data and analytics driven by nature
• Effective delegation skills and techniques
• Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
• General knowledge of the Fire Protection Engineering principals and awareness of current industry trends
• Solid business communication skills, including but not limited style and format of letters, memoranda, minutes, and reports
• Superior written and spoken English communication skills and excellent listening skills are a must
• Proven ability to establish priorities develops measurable objectives, work independently, and lead the team to successfully meet or exceed objectives.
• Detail-oriented, particularly with respect to managing customer satisfaction
• Ability to identify need for and develop, processes and supporting materials
• Well-versed in MS Office Suite, including Word, Excel, and Outlook
• Proficient in the use of SprinkCad and/or AutoCAD
• Salesforce.com & SAP experience is highly desirable

What we look for:

• 5 to 10 years’ experience successfully leading a customer support organization for a product manufacturing company, experience and knowledge of the Fire Protection Industry, specifically a plus.
• Demonstrated ability to lead efforts to meet or exceed company and organizational goals through his/her own individual efforts and through effectively managing, motivating, and developing staff.
• Strong customer facing and customer management skills
• Demonstrated ability of being a subject matter expert for technical support methods and processes, possessing in-depth knowledge of technical support principles and practices that drive outstanding customer satisfaction and retention, and being a well-rounded business person on the basis of technical competence, intelligence, results, interpersonal skills, and general business acumen.
• Experience with support strategy for multiple delivery modalities, including but not limited to email, social media, customer portals, etc.
• BS Degree in technical curriculum required.

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Key Responsibilities:

• Design, develop, and maintain high-quality software systems and applications.
• Collaborate with cross-functional teams to define, design, and deliver new features and enhancements.
• Lead technical design discussions and provide input on architectural decisions.
• Write clean, maintainable, and efficient code, adhering to best practices and coding standards.
• Perform code reviews, providing constructive feedback to ensure code quality and knowledge sharing.
• Troubleshoot, debug, and resolve software defects and performance issues.
• Contribute to the continuous improvement of development processes and methodologies.
• Mentor and guide junior engineers, fostering a culture of learning and growth.
• Stay up-to-date with emerging technologies and industry trends, and evaluate their applicability to our products.
• Participate in the full software development lifecycle, from requirements gathering to deployment and maintenance.

Requirements:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field; a Master’s degree is a plus.
• Minimum of 5 years of experience in software development, with a strong focus on back-end or full-stack development.
• Proficiency in one or more programming languages such as Java, Python, C#, or JavaScript.
• Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud).
• Strong understanding of software development best practices, including version control, testing, and CI/CD.
• Proven experience in designing and building scalable, high-performance, and reliable software systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Experience with database design and management, both relational and NoSQL.
• Familiarity with containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.
• Knowledge of security best practices and data privacy regulations.
• Fluent in both written and spoken English and Mandarin, essential for effective communication with shareholders.

Technical Manager

Responsibilities:

• Manage teams and involve in Design, develop, and maintain microservices projects using Spring Boot and Spring Cloud.

• Implement best practices for microservices architecture, including service discovery, configuration management, and load balancing.

• Manage asynchronous communication between microservices using RocketMQ.

• Ensure reliable message delivery and handle message processing logic efficiently.

• Implement distributed locking mechanisms using Redis to ensure data consistency and prevent race conditions.

• Manage and implement scalable and robust locking strategies for distributed systems.

• Design and manage databases using MySQL, ensuring data integrity and optimal performance.

• Implement data caching strategies with Redis to improve application performance.

• Integrate and utilize Skywalking for application performance monitoring and distributed tracing.

• Set up alerts and dashboards to proactively monitor system health and performance.

Requirements:

• Degree or Dip in computer science, Information Technology, or relevant experience

• Minimum 15 of total experience with at least 5 years of experience in Development and 10 years in managing a team of at least 20 employees with a focus on microservice architecture and related technologies.

• Strong proficiency in Spring Boot and Spring Cloud.

• Experience with RocketMQ for asynchronous communication.

• Proficiency in Redis for caching and distributed locking.

• Strong knowledge of MySQL, including database design and optimization.

• Experience with Skywalking for monitoring and tracing.

• Experience with XXL-Job for job scheduling.

• Strong understanding of asynchronous computing and distributed systems.

• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).

• Familiarity with DevOps practices and CI/CD pipelines.

• Knowledge of other messaging systems (e.g., Kafka, RabbitMQ).

• Experience with other monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack).

• Business level Mandarin speaking is required as the candidate will be required to liaise with Mandarin stakeholders, vendors and counterparts on daily basis.

Interested candidates, please send your CVs on [email protected]

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Mon to Fri 8.30am - 5.30pm

Key Job Objective and Job Responsibility:

To properly discharge responsibilities in undertaking Singapore Office general office administration function in order to ensure the facilitation and provision of effective, efficient and reliable administrative logistical support for company with a view to achieving the company’s growth & objectives.

Job Descriptions:

1. To take up the Administration function of the Singapore Office with the objective of providing effective, efficient and reliable administrative support for all divisions / departments of the company.

2. To manage the staff accommodations, as well as office leasing and manage renovation projects of Singapore Office.

3. To review and update Administration Operation Manual (“Admin Manual”) of the Administration Department with the view and objective towards standardization and unification for all group company offices.

4. To ensure the managerial and administrative responsibilities of the Administration Department are in strict compliance with Admin Manual. To conduct review of the Admin Manual at least once a year to ensure the Admin Manual is up to date.

5. To prepare and submit the administrative expenses annual budget for Singapore office in order for the general administration expenses to be incorporated into the overall group company Establishment budget; and to monitor the budget control in co-ordination with all divisions / departments.

6. To manage housing and hotel accommodation arrangements in Singapore, including sourcing the best possible quotations, for visitors and expatriates of the Group.

7. To manage the review of contracts and leases from equipment and service providers, office premises and accommodation providers, etc. for Singapore office.

8. To provide support and coordinate for the company events.

9. To handle and support visa applications and administration work

10. To assist and report to Manager, to provide necessary support in collaborating with the Administration team of all Group company offices.

11. To perform additional duties to meet both the company & department’s needs as desired.

Requirements:

• At least 2-5 years working experience in administration role

• Work independently as well as team player

• The role requires to coordinate and support counterpart in China and Hong Kong

• Good communication skills and able to initiate for improvement

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Key Technical Requirements:

Role: AS400, COBOL Application Development Manager

• Must : Experience in delivery of Custody solutions with hands-on experience on Cobol, AS400 development for at least 10+ years.
• Must have working experience in leading a team of 8-10 developers.
• 05+ years overall design and development experience in Cobol, AS400, RPG is a must.
• 04+ years total working experience in Banking Industry is a must.
• Working experience in Cobol, AS400, RPG design and development withing banking domain is mandatory.
• Highly preferred : Current working experience in Cobol development using TAMIC tool.
• Highly preferred : Working experience in FITAS and TAMIC tool
• Experience in application solutioning as well as code review.
• Experience in end-to-end application delivery management in ensuring quality delivery.
• Experience in application delivery in ensuring full compliance of Bank’s policy and standard.
• Experience communicating with technical and non-technical stakeholders across multiple business units.
• Ability to work independently and excellent problem-solving skills.
• Proven results-oriented person with a focus on delivery.
• Domain : Banking

Key Job Duties:

• Oversee the acquisition and development of software systems in Trade Finance organisational units.
• Monitor the results and quality of the different software solutions and projects implemented in the organisation.
• Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.

About the role:

SIMBA Telecom has been appointed as Singapore’s 4th mobile telecommunications network service provider and currently we are building Singapore’s newest 5G mobile and fixed broadband network.

To join us and be part of this exciting journey, we are looking for telecommunication professional with IP Engineering and networking experience, who also a great team player with right attitude.

The key duties and responsibilities of the role include (but are not limited to):

• Design, plan, and implement the network – OSPF, MPLS, BGP, IPv4/IPv6 Routing
• Lead the IP team in network engineering and daily operational routine tasks to support business goals and continuity
• Front the network testing procedures and acceptances, ensuring adherence to quality standards
• Cooperate with cross functional teams to achieve and complete the assigned tasks
• Lead and participate in various projects for the IP network service integration, monitoring, maintenance, support, and optimization of all network hardware, software, communication links and routing protocols
• Oversee, provide engineering assessment and reviews pertaining to mobile backhaul and fixed network architecture design, identifying areas for improvement and implementing necessary actions
• Responsible and responsive character

The candidate should possess the below qualities to fulfil the needs of the role:

• At least 4 years of relevant working experience
• Bachelor Degree or Diploma specialized in Computer Science, Electrical Engineering, or equivalent
• CCNP or CCIE certification preferred
• Proficiency in IP network engineering, network security, design, operation, and optimization tasks
• Familiar with Internet, MetroEthernet and IPVPN solutions
• Experienced on the network products from Cisco, Huawei, and others
• Essential skills in network routing protocols ISIS, OSPF, eBGP/iBGP, FRR, BFD, LDP, RSVP, VLL and VPLS, L2VPN, L3VPN, QoS, MPLS
• Proven ISP transit will be a bonus
• Excellent problem-solving, communication, and collaboration skills
• Responsible and responsive character
• Strong in leadership and a great team player

Objectives of this Role-

• Delivery leadership for multiple public sector engagements in Singapore: Hands on delivery leadership across project teams, ensuring program goals and contractual commitments are delivered with desired quality, SLAs & customer satisfaction
• Deliver Quality outcomes: Strategize, plan, implement and deliver projects using right processes, tools fit for purpose; drive continuous service improvements and value-added services for our customers
• Collaborate: Actively communicate & collaborate with key stakeholders
• internal & external for project execution; work with sales and service lines for enabling growth
• KPI’s & KRA’s - Effective planning, tracking & management of Delivery and Operational KPIs / KRAs
• People Management: Active engagement with associates across project and program teams for a productive and happy working environment, creating opportunities for learning & growth.

Responsibilities

• Lead by Example: Hands on delivery and operations management across projects, in line with contractual commitments and SLA’s; as well as organizational goals & KPI’s
• Work closely with key stakeholders, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Actively collaborate with various service lines and external partners, if any, necessary for executing customer programs / projects successfully
• Analyse, evaluate, and overcome program risks, and produce program reports for management and stakeholders
• Manage budget, cost estimates for projects and be accountable for delivering against established business goals/objectives
• Enable new solutions by engaging with appropriate service lines and external partners, as required
• Actively work with Sales & PreSales and competencies across Service Lines enabling new opportunities for growth
• Active collaboration with all support functions for Operational needs across Program / Projects.
• Human Resource Planning, driving learning goals, upskilling, future skilling for associates across your program

Skills and Qualifications

• Overall experience of 18 + years, with at least 7+ years of hands-on experience in delivering large transformation programs.
• Proven delivery & program management for large business application transformation programs, Fixed Price System Integration Implementation Projects & Managed Services engagements
• Exceptional leadership, time management, facilitation, collaboration, communication and organizational skills
• Capable to work and drive project teams on problem solving – technical or functional
• Capable to lead large teams across multiple locations - onsite & offshore
• Capable in stakeholder management, presentations to Senior Leaders / Steer
• Co members and driving critical action items to closure.
• Capable with active engagement of customer and 3rd party project stakeholders focus on scope, change management and driving timely resolution of actions and open issues.
• Hands on with ensuring and establishing a detailed work breakdown structure, identifying & tracking project critical path, tracking issues, identifying / mitigating risks; driving quality standards and measures for high quality deliverable with timely reviews and sign offs.

Overview: -

• Monthly Salary: Up to $5500 + AWB + Bonus (depend on EXP)
• Location: Loyang (Pasir Ris)
• 5 Days (Monday to Friday), Office Hours

Your Responsibilities: -

• Oversee and lead the project team to ensure product deliver is within the stipulated time.
• Manage existing clients and meet new clients to generate more project.
• Liaise with client regarding product specification & requirements, cost, quality of a project and provide a quotation on it.
• Coordinate with internal team member (tool designer and engineering on design for manufacturing (DFM)) to ensure the product created meet client expectation.

You will need: -

• Minimum 2-4 years of relevant experience with managing skills in manufacuring industry.
• Relevant experience in manufacturing on moulding environment & mechanical product design will be an added advantage.

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Job highlights

Career growth opportunity, Industry experts

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team

PDPO(Privacy and Data Protection Office) is the organization to lead, supervise, and empower all TikTok's privacy work in an accountable and industry leading way. This team is the expert in the landscape of privacy risks and passionate about consulting across the company on implementing the proper safeguards and technical mitigations to ensure that our users’ privacy is honored across the TikTok's products and platforms.

We are seeking a Privacy Analyst to join our Remediation Operations Team, to be based in Singapore with a focus on standing up and operating a program to drive remediation of outstanding privacy and data protection risks. You will play a critical role in upholding the privacy rights of our users, ensuring the protection of their personal information, ensuring compliance with global privacy laws, and promoting the adoption of best practices. If you are passionate about privacy, data protection, and possess the expertise to assess and enhance our privacy practices, we invite you to join our team and contribute to our mission of maintaining the highest standard of data privacy and security.

Key Responsibilities:

1. Risk Remediation: Evaluate risks associated with data protection and privacy in a timely and effective manner. Coordinate stakeholders both within and outside of the team to drive project execution and deadline adherence on complex privacy projects. Maintain organized project plans/timelines and adapt those plans as deliverables change.

2. Stakeholder Communication: Act as a liaison between executives, technical teams, legal, and other internal stakeholders on privacy matters.

3. Team & Process Scaling: Support the development of PDPO's Strategic Transformations and Remediations capability, including all aspects of documentation, tooling and team configuration. Support the iteration of business processes, operations, and technical builds to align with risk obligations and best practices.

4. Documentation: Create and maintain comprehensive documentation for privacy practices, protocols, and data flows.

Qualifications

Minimum Qualifications

- 3+ years in compliance, auditing, consulting, technical program management or industry equivalent work experience.

- 1+ years of experience in privacy or security compliance with a proven track record of driving programs and initiatives.

- Familiarity with core privacy concepts such as data minimization, purpose limitation, data sovereignty, transparency, and data retention. Experience with privacy by design principles and engineering in a privacy or related program.

- Knowledge of global privacy regulations and standards, including GDPR, CCPA, etc.

Preferred Qualifications:

- Relevant certifications in privacy and data protection (e.g., CIPP/E, CIPM, CIPT, OSCP) are a plus.

- Strategic problem solver with excellent legal and business judgment including demonstrated experience assessing information for risk mitigation opportunities.

- Detail-oriented, self-driven with the ability to think critically and solve and drive complex privacy challenges.

- Strong communication and diplomacy skills while interacting with technical and non-technical stakeholders.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Well Established Company
• Salary $5000 - $7000 + Allowance + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Working days: Monday to Friday
• Working hours: 8.30am – 5.30pm

Job Responsibilities:

• Lead, train, and manage a team of technical professionals (project and system engineers) to provide Project Management, System commissioning, technical support, and Pre-sales to satisfy customer’s requirement and achieve company’s objective
• Provide guidance and mentorship to team members, fostering a collaborative and innovative work environment
• Effectively allocate tasks and responsibilities among team members based on their skills and expertise
• Establish clear communication channels within the team. Ensure that team members are kept informed about project updates, organization changes, and any other relevant information
• Conduct performance evaluations, set goals and provide feedback to team member to enhance their performance and career development
• Collaborate with other departments, such as Sales, Operations, Service, IT, Finance & Admin to ensure alignment and coordination of technical activities with overall business objectives
• To evaluate new products/system to assess its suitability to be included in the new product and service packages for promotion to customers
• To assist Sales Dept in the Pre-sales and tender bidding to secure new jobs
• To manage purchasing of equipment and company’s equipment and inventory
• Preparation of project budgets and proposals for capital expenditure and investments in equipment, systems, or other assets and resources
• To monitor performance of Sub-contractors to meet customers’ expectations with enforcement of Sub-contractor Control Procedure stipulated in ISO9002 procedure
• Ensure systems and processes comply with workplace safety and health regulatory requirements
• Ensure that customer quality specifications are constantly met
• Any other ad hoc duties as assigned

Job Requirements:

• Possess minimum Degree in Electrical & Electronics Engineering or equivalent qualifications
• Possess at least 3-5 years of relevant working experience in Security Industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Descriptions

• Lead Tenders & Proposals team in the development of comprehensive and compliant tender proposal packages
• Responsible for sourcing projects to tender
• Responsible for receiving, organizing and reviewing tender specifications and most importantly to fully understand project preambles and method of measurement for purpose of preparation accurate costing for tender in line with Project Requirements
• Review and ensure correctness of all tendering/bidding document, Tender Questionnaires and Pre-qualifications document prepared by his subordinates
• Provide timely and complete Tender Packages tothe upper management.
• Maintain positive relationships with customers in tender discussions with Customers

Job Requirements

• Bachelor’s in Civil engineering or any related discipline
• Minimum 8 years of experience working as an Estimator role with residential background
• Prior experience in an Asst. Manager/ Manager / a Senior Estimating role and managing a team
• Excellent understanding of Cost Management, Change Control, Planning & Risk Analysis & Management
• Thorough knowledge of estimating techniques and systems with a detailed knowledge of how these are applied

Requirement

· Bachelor's Degree, Post Graduate Diploma or Professional Degree in Mechanical/Electronics/Manufacturing Engineering

· Good business acumen and strong track record in sales, marketing and business development

· Bilingual in English & Mandarin with good communication skills and the ability to work with people from diverse background

· Good team player with strong leadership quality and able to manage cross-functional teams

· 3-5 years relevant working experience in sales/marketing/business development/engineering/project management, preferably in the contract manufacturing industry.

· Preferably with experience in the manufacturing sector of Semiconductor Process Equipment.

· Strong in customer account management

Duties

· Serving, sustaining and growing business from new/existing customers

· Ensuring the yearly sales target/revenue set for Strategic Business Units are met

· Reviewing projects and assessing if the projects are to the company’s competency and business objective

· Providing leadership, direction and motivation towards the development of team members, through clear strategies, policies and process implementation

· Monitoring Profit & Loss performance of each project

· Lead and collaborate RFQ process, sales order fulfilment, engineering change control management, cost reduction initiatives and on time deliveries performance.

Kindly submit resume to include your current and expected salary.

About the Job

The Program Department plays one of the most critical roles in Cyrus. Every new project in Cyrus begins with you leading the project team and laying the groundwork to ensure a smooth and successful completion. Regardless of technical challenges or scheduling conflicts, you will lead, guide, and inspire your project team members, managing every facet of the project's development and collaborating with your team to resolve problems while staying focused on your commitments to the customers.

Your key responsibilities are as follows:

• To strategise, organise, govern, and manage a project within a predetermined timeframe that is committed to customer.
• To successfully complete New Product Introduction (NPI) projects by meeting all the specifications and requirements and advancing them towards mass production, including anticipating and mitigating potential risks that may negatively impact the projects.
• To engage and work with customers on product specifications, requirements, costs, schedules, and quality.
• To generate and provide quotations for tools and moulded parts, upon receipt of Request for Quotation (RFQ).
• To collaborate internally with tool designer and engineering team on design for manufacturing (DFM) and proactively manage program documentations, technical and engineering changes.
• To update the status of on-going programs to the management.
• To consistently pursue for new customers.
• To establish and nurture a robust and affirmative rapport with our key customers to secure new and additional projects and pursue new customers to strengthen sales pipeline.

Your areas of knowledge and expertise that matter most for this role:

• Degree or diploma in mechanical engineering/precision engineering.
• Knowledge with practical experience in the field of plastic injection and injection tool fabrication, or mechanical product design is needed.
• Proficient in Microsoft Office suite of programs.
• Good verbal and written communication and presentation skills.
• Strong leadership to lead, guide and inspire the project team to produce quality work and stay committed to all deliverables.
• Business oriented, meticulous, and cost sensitive.
• Ability to analyse, solve problems and decision making.
• Strong organisational skills with a can-do attitude to always improve and initiate new ways of working to achieve results.

Job Description:

• Preparation and submission of M&E tenders, including reviewing technical specifications, cost estimates and project timelines.
• Taking charge on M&E QS related matters and responsible from tender to pre-contract and post contract administration duties.
• Prepare tender clarifications, liaise with consultant, attend site visit and tender briefings/meetings.
• Responsible for interpretation of specifications, compliances, review of tender drawings for any discrepancies and any other relevant document.
• Conduct detailed technical evaluations of tender documents to ensure compliance with project requirements and industry standards.
• Identify potential risks and challenges associated with tender submissions and develop mitigation strategies.
• Plan and execute with tender team to achieve KPI.
• Suggest Value Engineering solution for MEP works, if required, in the tender.
• Assist in the presentation slide, technical write up for tender submission/interview and attendance of tender interview.
• Involve in project write up such as understanding scope of work, manpower histogram, programs and project schedule using Microsoft Project software.
• Provide technical expertise and guidance to support the decision-making process during tender evaluations.
• Evaluating quotations from sub-cons/suppliers according to tender requirement.

Requirements:

• Degree / Diploma in Electrical Engineering, Mechanical Engineering or Building Services.
• Min 8-10 years’ experience in Mechanical & Electrical services.
• Good knowledge in M&E works, planning capability and authorities / statutory compliance.
• Good knowledge and experienced in Design & Build Tender for M&E services is preferred.
• Proficient in MS Excels, Words, Power Point, etc.
• Excellent communication and coordination skills.
• Be a self-motivated, confident individual, confident in interacting with senior team members, clients and consultants.

Software Engineering Manager (TypeScript/Node.js, React, AWS)

If you are looking for a role where it would bring significant impact to the future society, join us! We are seeking a Software Engineering Manager to lead and establish a new software engineering office in Singapore. Reporting to the Head of Software Engineering (with a dotted line to the CIO), this role involves building a new team that complements with the overseas team.

Key Responsibilities:

• Lead the setup and development of the Singapore software engineering function.
• Collaborate and coordinate with overseas teams
• Make strategic decisions on product roadmaps, software development, and technology patterns.
• Oversee team workflows, coaching, and technology administration to align with Compay’s global vision.
• Manage planning, hiring, and career development for the Singapore team.

Requirement

• Bachelor’s degree or higher in Computer Science or a related field.
• At least 5 years of relevant software engineering management and leadership experience.
• 8+ years of software development experience.
• Hands-on experience with TypeScript (Node.js), React, AWS or related technologies.
• Proven experience in building teams in high-growth, agile environments.
• Excellent communication skills to work with cross functional teams located overseas.

Location : Central

Kindly indicate your current/last salary details and your notice period

Interested candidates kindly forward your CV to [email protected] (Margaret Lee Hsin-Hua, Reg No: R1547495). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential.

PeopleSearch Pte Ltd

EA License No: 16S8057

Responsibilities

• Manage project implementation on the development and installation of new networking and computing infrastructures (ie. Dell server/storage hardware, Wireless network, switches and routers, Firewall, and basic infrastructure support)
• Installing and configuring operating systems and application software. (ie. Microsoft servers, messaging, monitoring/management software, Backup software, Virtualization, DLP/Antivirus software)
• Selecting the best possible solutions using knowledge of a wide range of available technologies
• Anticipating potential issues or bottlenecks and identifying possible solutions
• Troubleshooting and resolving all technical issues when they arise
• Generate Service Report for customers and ensure that the report is sent to the customer timely
• Coordinate and monitor work progress with customer and relevant parties for information to expedite
• Perform 24/7 standby duty for service calls on a rotational basis
• And any other ad hoc job requirements

Requirements

• Possess a degree or diploma in Computer Science or IT professional certifications from Microsoft, HPE/Aruba, Cisco, VMware, etc
• Minimum 3 years of experience in implementing and supporting networking and computing infrastructures

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.
GEMS Recruit/EA License: 23C1459
EA Personnel No: R1442379 (Jasmine Chin Yan Min)

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team intro:

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

Responsibilities

- Responsible for the design and development of the TikTok customer service platform

- Deeply understand the business, provide users with intelligent and efficient service solutions through abstraction;

- Reasonably decompose and implement product requirements of different periods and urgency levels;

- Write technical documents and design plans for related products;

- Learn and research advanced technologies in the industry to maintain technological progress.

Qualifications

Minimum Qualifications

- Bachelor degree in Computer Science or equivalent majors with experience

- Proficient in at least one programming language, such as Java, Golang, Python, or C++; Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservice architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects;

Preferred Qualification

- Good team communication and collaboration skills

- Minimum 5 years of working experience in relevant industry

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

The role will be responsible for

- the design and development of the TikTok customer service platform

- deeply understand the business, provide users with intelligent and efficient service solutions through abstraction

- reasonably decompose and implement product requirements of different periods and urgency levels

- write technical documents and design plans for related products

- learn and research advanced technologies in the industry to maintain technological progress

Qualifications

Minimum Qualifications

- Proficient in at least one programming language, such as Java, Golang, Python, or C++

- Bachelor Degree in Computer Science or related field

Preferred Qualifications

- Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservices architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.