Total 3,186 customer experience manager job vacancies in Information Technology category in Singapore

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

The mission of our AML team is to push the next-generation AI infrastructure and recommendation platform for the ads ranking, search ranking, live & ecom ranking in our company. We also drive substantial impact on core businesses of the company. Currently, we are looking for Tech Lead Manager - Machine Learning Infrastructure to join our team to support and advance that mission.

Responsibilities:

- Lead the team to design and implement distributed inference/training/scheduling/ochestration/storage/parameter_server infrastructure for feeds, ads and search ranking models.

- Oversee the development of monitoring and management tools to ensure the reliability and scalability of machine learning infra.

- Manage the identification and prioritization of system inefficiencies and bottlenecks, leading efforts to enhance system performance.

- Lead the team in creating tools to analyze bottlenecks and sources of instability, formulating and implementing effective solutions.

- Collaborate with product teams, offering comprehensive solutions tailored to their specific requirements.

Qualifications

- Experience in leading an engineering team.

- Experience in developing and deploying large-scale machine learning systems.

- Strong sense of responsibility and good at communication and teamwork.

- Passionate about solving complex and challenging problems.

Preferred Qualifications

- Experience contributing to an open sourced machine learning framework (tensorflow / jax / pytorch / torchscript / mxnet / tensorrt).

- Experience in big data frameworks (e.g., Spark/Hadoop/Flink), experience in resource management and task scheduling for large scale distributed systems.

- Participated in Parameter Server system optimization, or index structure optimization for search systems.

- Strong background in one of the following fields: Hardware-Software Co-Design, High Performance Computing, ML Hardware Acceleration (GPU/RDMA) or ML for Systems.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Description:

Manage the Technical Work Assignment and Resources of remote ODC (offshore development center) team, report to Singapore local office and ODC project director.

1. Good at managing customer satisfaction, to balance the urgent demands, resources arrangement, HR cost and team arrangements.

2. Must come from a developer background, has the experience to manage middle size(> 20 HC) of development team and complex application system development.

3. Support development team in designing and implementing complex application system architectures, help solving various technical challenges.

4. Participate in management team resources management.

5. Familiar with agile methodology and had work experience in a large agile team.

6. Fluent English communication skills in Speaking/Writing, Good at Chinese in Speaking and Reading.

Job Requirements:

1. Over 5 years of programming experience, and extra 3 years of development management related experience

2. Fulfill below domain experience:

1) Experience with Java, multi-threading, JVM, common relational databases (MySQL, Oracle, etc.), message queues (Kafka), Redis, and Elasticsearch. Able to utilize them flexibly, understand their principles, configurations, optimization methods, and common troubleshooting approaches.

2) Familiar with Spring-based frameworks and related development processes, including Spring Boot and Spring Cloud development frameworks.

3) Familiar with container and container orchestration (Docker and Kubernetes), as well as service mesh.

4) Familiar with Git branch management and DevOps processes

3. Excellent client management skills, capable of communicating and working on-site with clients to help them achieve their development goals.

4. Certificated in Agile management or PMP is preferred.

5. Experience with any public cloud, while experience with AWS Cloud or Huawei Cloud is preferred.

*Note: You may also submit your resume to [email protected]

Our Client is a leader in the Energy Oil and Gas industry in Singapore. Due to their current expansion plan, they are looking for a IT Manager (Service Delivery) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Establish and maintain application engineering practices, standards, and delivery processes, ensuring team compliance.
• Foster relationships with key business stakeholders to identify improvement opportunities.
• Act as a backup for the Scrum Master, conducting daily stand-ups, tracking sprint progress, and leading retrospective reviews as needed.
• When no project manager is available, the Delivery Manager may take on the role for small projects, including preparing capex proposals, project plans, and budget tracking.
• Create and maintain application and data architecture documents.
• Collaborate with project managers, Scrum Masters, technical leads, and business stakeholders to plan and schedule deliveries.
• Manage developers, enforce delivery processes, and ensure timely, quality delivery of committed business solutions. Conduct code reviews, provide technical guidance, and address development issues. Verify the creation and execution of unit test cases.
• Review testing plans and outcomes (SIT and UAT), coordinate UAT execution and issue resolution, and oversee regression and sanity testing.

Requirement

• Min Degree in Business or IT
• Min 5 years of experience in IT Service and Delivery
• Experience in building, designing solutions, interpreting and delivering enterprise wide to customers.
• Experience in ADO. Net and Ling
• Working experience in Lunix and Window.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

We are looking for a self-motivated rounded IT professional with prior experience in managing multiple IT Development and Support (ASM) teams in an outsourced environment in BFSI (Banking, Financial Services & Insurance) domain.

The successful candidate should have hands-on experience of managing large outsourced IT development / transformation teams, good understanding of IT process and procedures & identifying and implementing the productivity improvement levers, good project management knowledge including various project management methodologies – like Agile, Waterfall etc. The candidate is also responsible for establishing operating procedures, people management, planning activities & work assignment within the span of control.

Responsibilities

• The primary KPP would be delivery excellence parameters, customer satisfaction index and P&L responsibility.
• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.
• Translate functional requirements to design.
• Work with technical SMEs to understand their requirements and ensure these are met.
• Define best practices and standards for the microservice implementation.
• Identify and define implementation patterns.
• Lead activities to build accelerators and tools to increase the quality of deliverables.
• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.
• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.
• Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.

Job Requirement

• Bachelors degree in Computer Science / Engineering or equivalent.
• 15 years of experience.
• Having managed large Development and Production Support teams in an onsite offshore environment involving in excess of 100+ FTEs.
• Prior experience in managing multi-ethnic, multi-geo teams.
• Good Project management experience/knowledge using various project management methodologies like Agile Scrum/Kanban, Waterfall, Iterative etc.
• Ability to demonstrate through experience the understanding and implementation of ITIL process, good understanding of productivity improvement levers to achieve efficiency of operations.
• Manage overall team’s service quality and lead in any service recovery issues with Clients.
• Ability to manage the Fixed price engagement – should be able to demonstrate how scope, schedule and budget are managed effectively.
• Ability Demonstrate good technical acumen by having strong technical background for effective management of the team.
• Broad BFSI domain knowledge.
• Excellent customer orientation and communication skills.

GOOD to HAVE

• Broad BFSI domain knowledge with in-depth knowledge in any one of the domain areas like Lending, Cash Management, Transaction Banking, Trade Finance etc.
• Understanding IT outsourcing engagement and commercial models.
• Prior experience of managing transitions including transition from incumbent vendors.
• Experience of managing/ participating in RFP/Bid process including Due Diligence.

Technical / Professional Skills

• Strong IT technical experience in any of the prominent technologies in digital, data / analytics etc.

Non-Technical / Soft Skills

• Willingness to learn new technologies and ability to adopt to work in a corporate environment.
• Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in a professional environment.
• Ability to communicate both oral and written with client mid/senior management professionals.
• Ability to present status report in a senior management forum and ability to articulate and answer questions.
• Good Negotiation and interpersonal skills.
• Good Team player.

Responsibilities

• Broad experience in designing, programming, and implementing large distributed systems with microservices.
• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.
• Translate functional requirements to design.
• Work with technical SMEs to understand their requirements and ensure these are met.
• Define best practices and standards for the microservice implementation.
• Identify and define implementation patterns.
• Lead activities to build accelerators and tools to increase the quality of deliverables.
• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.
• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.
• Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.
• Highlights design risks, provide alternative options and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

• Bachelor’s degree in Computer Science.
• 10-15 years of technical experience within architecture development, integration of backend systems and development.
• Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.
• Deep knowledge of SOA, Architecture and Design on Microservices, REST Services and Soap Services Development.
• Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.
• Strong hands-on with design patterns, clean code.
• Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.
• Experience in designing and coding scalable Microservices.
• Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.
• Experience in Spring Cloud.
• Experience in Azure Kubernetes Service(AKS).
• Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.
• Experience in API Management using Azure API Gateway(APIM).
• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.
• Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Experience with MSSQL, data modelling, query development and performance optimization

GOOD TO HAVE

• Experience in migrating TIBCO services to spring boot microservices.
• Experience in gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

• Spring Boot, Java/J2EE,SOA,REST and Soap Services, Microservices

Non-Technical / Soft Skills

• Problem solving skills and ability to work under pressure.
• Good command of English, both written and spoken.

Responsibilities:

• Provide technical support to the clients.
• Lead and supervise a team of technicians and/ or engineers in the installation, maintenance, and troubleshooting.
• Collaborate with clients to understand their requirements and provide customized solutions.
• Conduct site surveys and assessments.
• Ensure compliance with industry standards and regulations.
• Provide technical support and guidance to clients and internal teams.
• Follow up maintenance contract and ensure work completion on time.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Electrical, Electronics Engineering or equivalent.
• At least 3 – 5 years of relevant experience in DC system or UPS industry.
• Ability to start work within short notice is advantageous.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Provide post-sales technical support for audio visual products and systems.
• Coordinate with clients and internal teams to ensure smooth project implementation and customer satisfaction.
• Conduct site visits and inspections to assess technical requirements and provide recommendations.
• Troubleshoot and resolve technical issues related to audio visual systems.
• Assist in the configuration, installation, and calibration of audio visual equipment.
• Collaborate with sales and marketing teams to support product demonstrations and presentations.
• Assist in the preparation of project documentation and reports.

Requirements:

• Diploma/ITE in Electrical Engineering, AV Technology, or equivalent.
• At least 5 years of experience in post-sales technical support for audio visual products is preferred.
• Prior experience in automation programming will be an added advantage.
• Strong technical knowledge and understanding of audio-visual systems and equipment.
• Excellent troubleshooting and problem-solving skills.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Descriptions

• Manage Technical Operation Team’s day-to-day operations (i.e. repair work, routine servicing, maintenance & T&C processes)
• Manage customer’s expectation, quality service deliverables and establish good rapport for long term relationship
• Manage department resources to ensure continuous smooth operations
• Monitor and conduct review on department manpower competency level
• Ensure continuous training/improvement plan is in place across the Technical team
• Ensure regular review of equipment refresh for customers
• Conduct quality checks on works completed
• Ensure compliance with Health, Safety, Environmental and Assurance regulations
• Able to troubleshoot and carry out repair work for M&E Infrastructures services in Data Center

Requirements

• Diploma/Degree and above in Mechanical & Electrical or relevant discipline
• Min 5 years of relevant working experience with at least 2 years in managerial position
• Excellent knowledge of M&E services with a relevant qualification
• Fire Safety Manager certification is preferred
• Green Mark certification or equivalent certification
• LEW certification an advantage
• Good interpersonal skills
• Self-motivated and meticulous
• Class 3 Driving Licence is preferred

Attractive Remuneration and Employee Benefits

• On-The-Job Training Support
• Performance Bonus
• Rewards and Recognition
• Medical & Dental Benefits
• Birthday Leave

We are searching for a dynamic Technical Project Manager to lead our platform team in developing and delivering next-generation solutions. This role requires a strong background and deep understanding of web3 technologies, Hadoop and blockchain protocols.

Responsibilities

• Define and communicate a clear product vision aligned with the company's objectives and market trends.
• Provide technical guidance and expertise to cross-functional teams, ensuring successful execution of product initiatives
• Implement agile methodologies and best practices to streamline development processes and accelerate time-to-market
• Conduct market research and competitor analysis to identify opportunities for differentiation and innovation.

Requirements:

• Strong technical background in computer science or software engineering, with experience in managing complex systems.
• Deep understanding of web3 technologies, including blockchain protocols, decentralized applications (dApps), and smart contracts.
• Proven track record of working effectively with engineering teams, both internally and externally, to deliver high-quality products on time and within budget.
• Excellent communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders and engage with the Web3 community.
• Involve in writing Map Reduce jobs and giving input to HDFS for further processing.
• Responsible for data movement from client library and relation database to HDFS using Sqoop.
• Writing Pig Latin scripts and HiveQL.
• Managing and deploying on Hbase on Pseudo distributed cluster
• Experience across range of technologies/platforms/tools – Cloudera Hadoop, Spark, Hive, YARN, HDFS, MARIADB, Spark Streaming, Kafka, Spark SQL, Zeppelin, Grafana

Responsibilities:

• Lead and manage a team of Field Application Engineers.
• Collaborate with sales teams to understand customer requirements and provide technical solutions.
• Provide technical guidance and support to Field Application Engineers in customer engagements.
• Develop and maintain relationships with key customers and partners.
• Manage and prioritize multiple projects and resources.
• Ensure timely and successful completion of customer projects.
• Conduct performance evaluations and provide coaching and mentorship to team members.
• Collaborate with cross-functional teams to drive continuous improvement and innovation.

Requirements:

• Degree in Electrical Engineering, Automation or equivalent.
• Proven experience in a leadership role, preferably in Field Application Engineering.
• Knowledge in IT networking, data communication, automation systems and server setups are preferred.
• Prior experience in Power System Control or Environmental Control Systems is advantageous.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• Plan and coordinate the development of the business cases, ensuring that projects are executed to meet identified business needs and outcome, within agreed parameters of cost, duration and quality.
• Handle and timely execute the procurement of digital systems.
• Assess and apply the appropriate project management methodologies, such as Agile practices, to ensure project success.
• Identify potential project risks and the implications to the organisation and recommend mitigating measures.
• Actively engage and motivate various key partners to deliver and effect positive change in our digital products.
• Have managed complex and large scale implementation/execution of project.
• Strong vendor management and interpersonal ability.
• Strong analytical, conceptualisation and problem-solving skills.
• An adaptable and enterprising personality, with willingness to pick new knowledge and take thoughtful risks.
• Be motivated by innovation to achieve tangible business outcomes.
• Strong presentation skills, both written and verbal, to positively influence key partners.
• Strong risk management and proactive planning.
• Experience in local public sector technical implementations/support project is an added advantage
• Experience in large scale Singapore public sector projects engagement
• Exposure on GCC, GCC+, GDC and cloud implementations, migration to any of these service providers.
• Good Stakeholder management, conflict management

Requirements:

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related field.
• At least 10 years of relevant working experience as a Project Manager in at least 5 full project development life cycles, with at least one using Agile methodology.
• Project Management-related certifications such as CITPM, COMIT or PMP/PRINCE2.
• Agile-related certification such as Certified Scrum Master.

Job Description:

Take responsibility for the management/coordination between Singapore client and remote ODC (offshore development center) team, report to Singapore local office and remote ODC project director.

1. Must come from a developer background, and have the experience to manage middle-size (> 20 HC) of development team and complex application system development.

2. Support development team in designing and implementing complex application system architectures, help solve various technical challenges.

3. Participate in management team resources management.

4. Familiar with agile methodology and work experience in a large agile team.

5. Fluent English communication skills in Speaking/Writing, Good at Chinese in Speaking and Reading.

Job Requirements:

1. Over 5 years of programming experience, and extra 3 years of development management related experience

2. Fulfill below domain experience:

1) Experience with Java, multi-threading, JVM, common relational databases (MySQL, Oracle, etc.), message queues (Kafka), Redis, and Elasticsearch. Able to utilize them flexibly, understand their principles, configurations, optimization methods, and common troubleshooting approaches.

2) Familiar with Spring-based frameworks and related development processes, including Spring Boot and Spring Cloud development frameworks.

3) Familiar with container and container orchestration (Docker and Kubernetes), as well as service mesh.

4) Familiar with Git branch management and DevOps processes

3. Excellent client management skills, capable of communicating and working on-site with clients to help them achieve their development goals.

4. Certificate in Agile management or PMP is preferred.

5. Experience with any public cloud, while experience with AWS Cloud or Huawei Cloud is preferred.

*Note: You may also submit your resume to [email protected]

Job Responsibilities:

• Minimum 7 years worked in IOT and Blockchain technologies.
• Proficient in identifying/and understanding needs, focusing on the important real issues; translating issues into technical actions and implementing code and/or delegating coding to local team members.
• Expert coding with a proven track record of success in creating new software from concept to release; migrating existing software; leveraging existing code & tools; and integrating with code done elsewhere.
• Experience in Design and Architect for new requirement of project and existing application.
• Comprehensive understanding of client’s needs for the proper management and delivery of projects.
• Experience with building web applications using Node.js, MySQL, Express, Mongodb, JavaScript, HTML, CSS, graphs API’s using highchart and Angular chart and REST API services.
• Experience in query optimization and performance tuning. Load balancing and scaling server.
• Experience with Blockchain Ethereum solidity programming, testing, build setup with web3 and truffle environment
• Well-versed in understanding of Algorithms and Data Structures specially related to Blockchain i.e Merkle tree, Hashing, Mining, Consensus Algo ie Proof of Work(POW), Proof of Stake(POS), double spend problem and mining. HD wallet (Bitcoin, Ethereum) , ICO and Metamask integration for authorisation using cryptography.
• Experience with IBM Hyperledger fabric using playground, hyperledger-composer using nodejs chaincode.
• Extensive knowledge of Git internals and SVN.
• Experience on multiple Sensors and Raspberry Pi using Python and Nodejs library.

Our Client is a leader in the Energy Oil and Gas industry in Singapore. Due to their current expansion plan, they are looking for a IT Manager (Service Delivery) to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Establish and maintain application engineering practices, standards, and delivery processes, ensuring team compliance.
• Foster relationships with key business stakeholders to identify improvement opportunities.
• Act as a backup for the Scrum Master, conducting daily stand-ups, tracking sprint progress, and leading retrospective reviews as needed.
• When no project manager is available, the Delivery Manager may take on the role for small projects, including preparing capex proposals, project plans, and budget tracking.
• Create and maintain application and data architecture documents.
• Collaborate with project managers, Scrum Masters, technical leads, and business stakeholders to plan and schedule deliveries.
• Manage developers, enforce delivery processes, and ensure timely, quality delivery of committed business solutions. Conduct code reviews, provide technical guidance, and address development issues. Verify the creation and execution of unit test cases.
• Review testing plans and outcomes (SIT and UAT), coordinate UAT execution and issue resolution, and oversee regression and sanity testing.

Requirement

• Min Degree in Business or IT
• Min 5 years of experience in IT Service and Delivery
• Experience in building, designing solutions, interpreting and delivering enterprise wide to customers.
• Experience in ADO. Net and Ling
• Working experience in Lunix and Window.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Make an Impact by:

Customer Experience

• Single point of contact (SPOC) on operations matters and to build service relationships with clients.
• Oversee day-to-day of handling and managing fault management for critical/escalated incidents (24x7 on escalation call).
• Provide regular updates/conduct investigation to ensure timely fault resolution for critical/escalated incident/outages and prepare RFO with recommendation on corrective and improvement action plans.
• Overseeing the entire planned maintenance cycle for customer's critical services and to develop customized processes and support to meet customers' special needs.
• Plan and develop local loop project implementation schedule with local Telco vendors. Monitor and track critical project timelines associated with activities such as provisioning, testing, circuit acceptance and handover to customer, as well as ensuring end-to-end services is successfully commissioned by the customer requested date.
• Work closely with HQ/NOC and other Telco providers to track and monitor customer’s trouble-ticket and fault restoration progress closely. Initiate escalation to higher levels and relevant parties for support during restoration of complex technical problems to enable faster restoration of service/system problems.
• Conduct investigation on circuit outage problems and to determine root cause analysis as well as preventive measures and actions that would be taken by the local Telco vendors to reduce recurring problems in their network.
• Manage, monitor, evaluate and work with outsourced language helpdesk to ensure 24X7 helpdesk service quality.

Service Improvement & Innovation

• Provide SD-WAN Product service customer-site support for both new Viptela box installation and service maintenance/ hardware replacement (leverage on SGOO presence and IP skillset).
• Provide customer-site support for post-sale EDMS Managed CPE service with fault incident/maintenance remote hands support covering hardware/software (leverage on SGOO Telco WAN and IP skillset).
• Support IP engineering and IPNS in the deployment and installation of new NFV network platform Servers in SGOO POPs (core site countries).
• Provide in-country activities, infrastructure build and OLLC providers coordination for OLLC migrations/ re-built for the Cost optimization projects.
• Present monthly network availability report and update or review any existing improvement plan or develop improvement plan on prolong outages, found no fault, repeated fault, chronic problem, etc.

Operations Excellence:

• Support Korea region C’Plus POP equipment & infrastructure network uptime/ service.
• Support and implementation of all Engineering projects.

Skill for success:

• Diploma / Degree in Computer Science / Engineering or equivalent.
• 4-5 years in the Telecommunications industry in the Operational and/or Service Delivery field.
• Knowledge in Network Protocol and Networking WAN technologies(e.g.: Network Protocol: OSPF, BGP, etc).
  (e.g.: WAN technologies: Leased Line, MPLS, VPN, Internet, Metho Ethernet, SD WAN, NFV, Clouds, Security etc).
  
• Must possess Korea's NTQ (National Technical Qualification/통신관련 기사 또는 산업기사) related in telecommunication certification.
• Experience in customer service environment or being service management.
• Possess interpersonal and communication skills in a multicultural environment.
• Good at planning and organization.
• Independent and capable of decision making and problem solving.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in Korean to liaise with Korea's internal and external stakeholders.
• Good in report writing and presentation skill.

Responsibilities

Participate in end-to-end projects for application development, system integration and implementation of MLS system and system integration with other AML systems

• Lead pre-project planning activities for technical delivery and contribute to architecture and functional specification, delivery plan, technical design, cost estimation, and resource plan

• Communicate complex technical solution to other GTO teams and business users in layman’s terms

• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Provide status update related to technical delivery and escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Requirements

Must Have

• At least 10 years of experience / knowledge in Project Management, Financial Management, Application Management, Risk and Issue Management, Change Management and Resource Management

• At least 10 years of experience in application architecture, development, system integration and software design

• At least 8 years of experience in Production Support Management, Incident and Problem Management

• Knowledge in networking, firewall, data migration, password encryption, SSO integration, and disaster recovery planning and testing

• Ability to multitask effectively and handle large amounts of information and data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills

Good to Have

• Experience in Machine Learning, Data Analysis, Cleaning and Transformation

• Experience in Hadoop ecosystem and technologies

• Experience in PySpark, Spark, Python, Kafka, ETL, shell scripts

• Experience in NoSQL database or Big Data

• Experience in Control-M, Remedy, JIRA, CICD, Bitbucket, Jenkins, Artifactory, Aldon

• Experience in SharePoint and Confluence

• Experience in Procurement and contractual review and management

about the company

Our client is a leading MNC A1 main contractor. They’re now on a look out for an Assistant Technical Manager to support their building projects.

about the job

• Lead a team of design/planning engineers to support in the coordination of design drawings and conduct meetings
• Be responsible for all technical matters of the projects to provide technical support to the project and site team.
• Ensure that the overall construction activities, details are coordinated in compliance with client’s and authorities’ requirements.
• Assist PM in the overall planning, BIM coordination, construction methodology and checking of drawings.
• Plan, monitor and report work progress for building and civil projects.
• Monitor all submission, response for the submission and approval.
• Formulate value engineering considering the time, cost, safety and quality for PM’s review.
• Actively contribute in technical discussions, site planning and site meetings.
• Develop Standard Work Procedures for all critical and major work activities.

job requirement

• Degree in Civil Engineering or relevant disciplines.
• Minimum 10 years of relevant working experience
• Proven track record in construction building projects (HDB, Condo, residential buildings)
• Candidates with experience in a design consultancy firm will have an added advantage.
• Strong familiarity with authority submissions and regulatory requirements.
• Proficient in Microsoft Office, AutoCAD and knowledge of BIM.

If you are interested in the position, kindly apply or send your CVs to yiling.tan@randstad.com.sg.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

• Support, manage and track strategic projects and service delivery.
• Exposure to AGILE or Waterfall methodology and with a sound understanding of their software delivery life cycles.
• Good understanding of digital technology and enterprise architecture principals.
• Strong experience in (IT) benchmarking and/or how to develop digital maturity assessments
• Provide periodic analysis report on variances between actual, rolling forecast and budget of projects.
• Experience in translating strategy to implementation from selection of tools and applications, to advising next generation of IT solution or applications.
• Work and collaborate with various cross functional teams (including external parties) to plan, and run project meetings, conduct project deliverables tracking and reporting, support budget tracking and reporting.
• Effective project management and communication skills to ensure clear alignment with stakeholders, cross functional colleagues, vendors, external parties and other teams.
• Track progress for projects to ensure timely delivery, anticipate and pro-actively resolve key risks to delivery.
• Actively participate in process improvement discussions aimed at identifying bottlenecks and streamlining processes.
• Engage with key project teams to help them integrate their projects with crucial change management initiatives undertaken by the organization.
• Responsible for project pre-project planning, project kick-off facilitation, creation of project plan, overseeing the successful execution of project plan with timely communication to all project stakeholders with regular programme reporting and review.

Requirements:

• Minimum Bachelor's degree in Computer Science/ IT/ Management
• A Project Management Professional (PMP) Certification, PRINCE2 or Scrum Master may be advantageous.
• Analytical and structured.
• Excellent C-level communications skills
• 5-7 years’ experience in large scale project management
• A proven track record of successfully leading and delivering at least 1 major applications / systems implementation projects end-to-end (>$1m, 20 – 30 pax in project team)
• Ability to step into the details when needed to resolve impediments yet has full visibility of end-to-end view of project.
• Strong project management, change management and facilitation skills.
• Sharp analytical and problem-solving skills including the ability to analyse and interpret complex information from numerous sources, prepare and present analysis and reports, deal with challenges creatively and achieve business focused solutions.
• Excellent organisational skills and experience working in a fast-paced environment with a capacity to prioritise, multi-task, achieve business goals, perform and always work with a customer focused approach.
• Excellent interpersonal, influencing and negotiation skills with demonstrated experience engaging and influencing key stakeholders and vendors to achieve optimal business outcomes.

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Role: Technical Delivery Manager

Job Requisition Number: JR35183

Job Level: More than 10 Years of relevant experience (L4)

Location: Singapore

Job Objectives:

Technology & Operations

Our team comprises five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralizing and standardizing technology systems as well as banking operations in Singapore and overseas branches

Job Responsibilities

· Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.

· Plan & collaborate across different application teams to manage technical dependencies of the solution

· Plan, monitor and manage risks/issues related to technical delivery

· Provide status update related to technical delivery to Project Manager (PM)

· Partner with System Analysts and Business Solution Specialist to collate, understand and finalize functional and technical requirements

· Partner with Architects and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

· Partner with Development Manager in managing application teams to build the enhancements

· Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results

· Manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support

· Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

Job Requirements

Technical Skills & Experience

· Strong technical knowledge and/or platform knowledge (e.g. Murex)

· Good business domain knowledge in at least one area (e.g. Retail and Corporate Loans Origination)

· More than 7 years track record in developing and delivering global/regional IT capabilities for a multi-national/regional company with annual budgetary responsibility

· More than 3 years leadership experience in managing IT delivery teams

· Experience in communicating with technical stakeholders

· Experience in banking industry preferred

· Experience in implementing large-scale, highly available applications or other large project implementation

· Experience in service-oriented technologies

· Proven result-oriented person with a focus on delivery

· Experience in actual systems development work, with prior coding, functional specifications and technical specifications and systems development and testing experience (in aggregate no less than 8 years)

· Good understanding and experience in software development cycle

· Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders

· Good problem solving, analytical, synthesis, system thinking and solutioning skills

Education

· Bachelor's degree in computer science, engineering or similar domain

Related professional/technical qualification will be advantageous although not mandatory

Please forward your resume in MS word format to [email protected]

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Responsibilities:

• Lead and manage a team of Field Application Engineers.
• Collaborate with sales teams to understand customer requirements and provide technical solutions.
• Provide technical guidance and support to Field Application Engineers in customer engagements.
• Develop and maintain relationships with key customers and partners.
• Manage and prioritize multiple projects and resources.
• Ensure timely and successful completion of customer projects.
• Conduct performance evaluations and provide coaching and mentorship to team members.
• Collaborate with cross-functional teams to drive continuous improvement and innovation.

Requirements:

• Degree in Electrical Engineering, Automation or equivalent.
• Proven experience in a leadership role, preferably in Field Application Engineering.
• Knowledge in IT networking, data communication, automation systems and server setups are preferred.
• Prior experience in Power System Control or Environmental Control Systems is advantageous.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• Maintain and monitor application systems
• Provide technical consultancy and support to the operational users in the enhancement of existing applications technologies and systems, review and endorse technical design for all projects, work with users and vendors to implement enhancements that meet users’ requirements and thus enhances the current work processes.
• Identify, evaluate and recommend technical refresh of the application systems and technologies that would benefit and also maintain existing systems and projects.
• Manage and monitor the performance of the vendors engaged for the projects to ensure their contractual and Service Level Agreement (SLA) compliance, and to take appropriate corrective actions in cases of poor performance.
• Plan and manage the progress and budget of application projects and resolve arising issues so as to ensure the timely completion of the projects as scheduled.
• Any other ad-hoc duties as assigned by supervisor

Requirements

• At least a diploma or degree in Computer Science, Information Technology or its equivalent.
• 3 years or more of relevant work experience, preferably in enterprise application development and maintenance.
• At least 2 years of project management experience.
• Possess crisis leadership and project management skills.
• Possess strong analytical and trouble-shooting abilities.
• Ability to multi-task and manage various project simultaneously
• Possess good presentation and communication skills.

Interested applicants, please Email , and look for

John Wong

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R23117179

We regret that only shortlisted candidates will be contacted.

Project Overview:

This project aims to strengthen customer relationships, improve product adoption, and drive revenue growth by establishing a dedicated Technical Manager role. The TM will serve as a trusted advisor to our key enterprise clients, providing ongoing technical support, fostering strategic partnerships, and ensuring customer success.

Key Components:

• Customer Relationship Management: Assign key enterprise clients to the TM for focused account management. Develop a deep understanding of each client's business needs, challenges, and technical environment. Establish regular communication channels with key customer stakeholders. Proactively identify and address customer concerns and technical issues.
• Technical Support and Expertise:Provide ongoing technical support to key clients, ensuring optimal product utilization. Collaborate with internal technical teams (e.g., product development, engineering) to resolve complex technical challenges. Stay up-to-date on product enhancements and roadmap to effectively advise customers. Identify and recommend additional solutions or services to address client needs.
• Strategic Partnership: Foster a collaborative and trusted partnership with key clients, acting as a valuable advisor. Identify opportunities to expand product adoption and usage within client organizations. Work with sales and marketing teams to develop targeted account plans for upsell and cross-sell opportunities. Advocate for the client's needs within the company, ensuring their voice is heard.

Deliverables:

• Increased customer satisfaction and loyalty
• Improved communication and collaboration with key accounts
• Enhanced product adoption and utilization
• Identification of new revenue opportunities through upsell and cross-sell strategies
• Reduced customer churn rate and increased customer lifetime value
• A more proactive and customer-centric approach to account management
• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
• Minimum of 7-10 years of experience in a technical role.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Project Manager to drive Data Center / Infrastructure projects for our client in Singapore which is a top global investment bank.

Responsibilities:

• Deliver Data Center / Infrastructure related projects, including implementation, migration, and upgrading.
• Focus on Project Management initiatives in Asia Pacific with an emphasis on:
• Technology systems infrastructure deployments / upgrades
• Understand the purpose of each application or infrastructure.
• Define resource requirements.
• Facilitate meetings among all stakeholders/ vendors regularly and produce status update reports periodically.
• Provide forecast costing for initiatives and maintain the budget throughout the project along with requisite administrative tasks.
• Support project processes, documentation, progress reporting, status meeting and escalation effectively.
• To deliver high visibility projects

Requirements

• Past project management experience in managing large scale projects for technology infrastructure services (such as datacenter / networking) in the banking / financial domain.
• Experience in managing project budgets with good understanding of P&L, Cash Flow forecasting and resource cost management.
• Possess past hands-on infrastructure experience such as server building, cabling, procurement, network switching, firewall configuration, racking, etc.
• Able to assess infrastructure requirements dependencies, constraints, and migration strategies working with the various technology SME’s.
• Experience in managing senior stakeholders with good communication skills.
• Vendor Relationship Management experience
• Formal project management training or certifications is a plus

To submit your application, click 'apply' or send your resume to [email protected]

Responsibilities:

• Participate in end-to-end projects for system implementation and system integration with other AML systems.
• Lead pre-project planning activities for technical delivery and contribute to architecture and functional specification, delivery plan, technical design, cost estimation, and resource plan.
• Communicate complex technical solution to other teams and business users in layman’s terms.
• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support.
• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards.
• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule.
• Provide status update related to technical delivery and escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions.
• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested.
• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result.
• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment.
• Manage project change request approval windows and deployment schedule.
• Facilitate and provide technical and testing support before and after production deployment.
• Liaise with other units across IT and Business in the organization.
• Manage external vendors for project delivery within schedule.

Key requirements:

• At least 10 years of experience / knowledge in Unix Shell Scripting, Oracle, Java and AML Applications
• At least 10 years of experience in system and software design and UI/UX design
• Ability to multitask effectively and handle large amounts of data.
• Highly driven, pro-active and a strong team player
• Excellent interpersonal skills and written and verbal communication skills in English.
• Experience in Hadoop ecosystem and technologies.
• Experience in NoSQL database or Big Data.
• Experience in Control-M, Git, Jenkins, JIRA.
• Experience in SharePoint and Confluence.

Job Objective:

• Lead and manage the Post-Sales team in accordance to company’s standards and best practices to meet customer’s requirements

Core Responsibilities:

· Lead and manage the Commissioning team and its activities

· Manage resources and assign engineers to project

· Plan relevant and appropriate trainings for engineers accordingly

· Submit regular reports to the management

· Provide solutions to engineers on technical matters

· Liaise with internal departments to ensure efficient and smooth completion of testing and commissioning

Education Qualification:

• ITE/ Diploma in IT/Engineering/Audio Visual

Optional Certification

· Crestron CTI-P101, CTI-P201, Extron Control Professional (ECP), Extron Authorized Programmer (EAP)

· Kramer Control System Designer (301), Kramer Control System Programmer (302)

· Dante Level 1 & 2, Cisco CCNT, CCNA

Experience:

Mandate

• Must have minimum 5 years of experience in System configuration, Testing & Commissioning for Audio Visual solution.

• Must have minimum 2 years of experience leading a team.

• Experience in some of the products like Videowall, LED & LCD Display, Digital Sound Processor (DSP), Amplifier, Speaker, videoconferencing, Audio Visual Switches.

• Experience in similar renowned AV brands like Samsung, Crestron, Extron, BOSE, Ev, Poly, Cisco, Logitech, etc

• Experience in Crestron, Extron, AMX, Kramer automation programming will be an added advantage

• Experience in DSP programming will be an added advantage