Total 3,631 customer service manager job vacancies in Information Technology category in Singapore

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Program Operations Support
  • Manage pre-matriculation and daily operational matters for Postgraduate Professional Programs
  • Pre-matriculation duties include:
    • Collaborates closely with Recruitment and Admission teams on application timeline to ensure sufficient turnaround time for pre-term administrative works.
    • Gather pre-term administrative information from incoming students for logistics planning.
    • Prepare all pre-matriculation documents for communication to incoming students.
    • Plan and design orientation programme, including operational and logistical arrangements.
    • Co-ordinate with Registrar Office on online matriculation and ID verification.
    • Co-ordinate with relevant offices to arrange for presentation sessions, campus tours, etc. for Orientation
    • Prepare welcome pack.
    • Sources vendors who can provide the appropriate team building and leadership development programme suitable for students.
    • Executes all orientation activities, gathers feedback from students via an online platform, and evaluates external vendors.
  • Ensure compliance with program and Registrar policies and guidelines.
• Stakeholders' management
  • Act as a liaison between the Deanery, Academic Director, faculty, staff, and students.
  • Serves as the primary point of contact for students.
  • Provide personalized attention to the high-profile executives enrolled in the programs.
  • Address last-minute requests and follow-ups promptly, ensuring a high level of service standards.
• Alumni Relationship Building
  • Recognize the potential high net worth and influential status of the students.
  • Contribute to the development of strategies to engage and foster relationships with the alumni.
• Student's Financials
  • Serves as point of contact to students for all tuition fee billing inquiries including grant administration from external parties
  • Reviews the aging report, following up with reminders to students as needed.
  • Resolves finance-related issues with Office of Finance
  • Prepares budget submissions and track expenses for individual cost centers.
• Events Management
  • Support Programme Manager in the administrative, operational, and logistics arrangement of events as and when required, e.g., Conferences/Workshops/Competitions/ Graduation Dinner/ Networking Events/Award Ceremony/Overseas segments

• Bachelor's degree with at least three years of related experience or a diploma with at least 5 years of related experience.
• Prior experience relevant to this position or acquired in an educational setting will be advantageous.
• Analytical and meticulous with an eye for details.
• A good team player, independent and initiative.
• Ability to multi-task with good interpersonal and communication skills.
• Decisive, with ability to work well under pressure.
• IT savvy and proficient in MS Office Applications (Excel, Word, Powerpoint).
• Excellent written and spoken communication.
• Fluency in Mandarin would be an advantage.
• Able to work on weekends and weekday evenings when required.

#LI-KC1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working days: 5.5days

Working Times: Monday - Friday (9am to 6pm) Saturday (9am -1pm)

Working location: Eunos

Salary range: SGD 2600 - SGD 3500

Job Details

As a Programme Executive, you will be part of the Centralised Programme Coordination Team, and will be responsible for ensuring that programmes are delivered in a consistent, effective, and efficient manner that meet the required standards of relevant policies and regulations.

Job Responsibilities:

• Plan, organise and conduct active ageing programmes to the elderly in the community.
• Ensure that programmes meet the required standards and achieve the desired outcomes of client engagement
• Implement new programmes and/or services for service users based on needs.
• Conduct programme evaluation to gather feedback for all regular programmes
• Identify areas of improvement and initiate enhancements/improvements.
• Coordinate and manage stakeholders communications for programmes and services.
• Guide volunteers in executing programme activities.
• Manage programme budgets and resources.
• Work with other organisations to execute programmes.

Job Requirements

• Diploma in any discipline
• Experience in programme coordination, preferably in a social service or healthcare setting

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Description

• Manage the site technique team (BIM, C&S, M&E, Archi) to deliver the outcome timely and with good quality. Maintain design program by managing interfaces and monitoring progress, coordinating activities, resolving, or coordinating conflicts and issues in design packages.
• Co-ordinate design related matters with Consultants and Clients. Resolve technical problems for project team.
• Work out the shop drawing (mainly RC and Archi drawing) submit schedule and manage the submittals in orderly manner. Technical proposal composing.
• Arrange and chair regular meeting of technique team for progress monitoring.
• Ensure optimize design solutions in compliant with construction standards, regulatory framework, contractual specifications and buildability requirements.
• Ensure the construction team clearly understand the content and requirements of the latest drawings and requirements

Requirements

• Bachelor degree in Civil, Structural or in a related field recognised by the PEB Singapore.
• Minimum 10 years of working experience and 5 years in large scale Civil & Infrastructure/Building projects.
• Good knowledge and experience of RC structure works.
• Familiar with Archi works
• Exceptional technical and problem-solving skills and reasoning ability
• Ability to communicate effectively and clearly
• Must be self-motivated and able to work independently

Job Description:

• Manage the site technique team (BIM, C&S, M&E, Archi) to deliver the outcome timely and with good quality. Maintain design program by managing interfaces and monitoring progress, coordinating activities, resolving, or coordinating conflicts and issues in design packages.
• Co-ordinate design related matters with Consultants and Clients. Resolve technical problems for project team.
• Work out the shop drawing (mainly RC and Archi drawing) submit schedule and manage the submittals in orderly manner. Technical proposal composing.
• Arrange and chair regular meeting of technique team for progress monitoring.
• Ensure optimize design solutions in compliant with construction standards, regulatory framework, contractual specifications and buildability requirements.
• Ensure the construction team clearly understand the content and requirements of the latest drawings and requirements.

Job Requirements:

• Bachelor degree in Civil, Structural or in a related field accredited by Singapore's Professional Engineer Board.
• Minimum 10 years of working experience and 5 years in large scale Civil & Infrastructure/Building projects.
• Good knowledge and experience of RC structure works.
• Familiar with Archi, M&E works.
• Exceptional technical and problem-solving skills and reasoning ability
• Ability to communicate effectively and clearly.
• Must be self-motivated and able to work independently.

• Design, implement, test, and deploy end-to-end software solutions
• Collaborate closely and communicate independently with project managers, business analysts, development leads, test engineers, infrastructure engineers, and business users.
• Participate in the analysis and requirements gathering phase and help to translate requirements into technical solutions that meet client needs and expectations
• Troubleshoot the application by debugging issues, fixing bugs, identifying bottlenecks, and offering third level support.
• Build, package and release software artifacts in an automated way to all environments including production
• Be responsible for the performance, stability, reliability, and security of the application
• Proactively identify efficiency and design improvements to existing systems and processes
• Min 5+ years of technology delivery experience in software development
• Hands on experience in at least one server-side object-oriented programming language
• Experience using source code control systems and branching strategies including with hands on experience branching, merging, and releasing
• Experience with a major relational database system
• Knowledge of data structures, design patterns, architectural styles, and API designs
• Hands-on experience with JAVA (Spring, Springboot) in a Unix/ Linux environment
• Hands-on experience with relational databases, preferably MySQL, NoSQL, MDB or SQL Server.
• A team player with excellent communication and interpersonal skills.
• Experience in data ETL pipelines (including reconciliation and quality tools and techniques) an advantage
• Experience working in agile technology teams
• Ability to adapt to challenges while remaining calm in a constantly changing environment
• Experience in Agile methodologies such as Scrum.

Job Description

Major job scope includes but not limited to:

• Manage IT infrastructure, including on-premises and cloud-based servers, storage,and networking systems.
• Ensure high availability and performance through proactive monitoring and maintenance of systems.
• Plan and implement IT infrastructure upgrades to meet evolving business needs.
• Troubleshoot and resolve infrastructure and network-related problems efficiently.
• Lead and mentor the IT team, fostering a collaborative and productive work environment.
• Assign tasks, monitor team performance, and provide opportunities for skill development.
• Work closely with departments to address IT requirements and ensure alignment.
• Develop and enforce IT security policies and procedures (IT-related SOPs) to protect company assets and to ensure compliance with regulatory requirements.
• Ensure compliance with PDPA and cybersecurity frameworks.
• Monitor systems for vulnerabilities and manage timely responses to incidents.
• Oversee access management, firewalls, antivirus, and endpoint security systems.
• Plan and execute IT projects aligned with company goals and priorities.
• Manage IT budgets, resources, and relationships with vendors effectively.
• Partner with vendors and service providers to ensure high-quality IT service delivery.
• Provide regular updates on IT projects, operations, and performance improvements.
• Establish protocols for monitoring infrastructure and network performance.
• Implement robust data backup, disaster recovery, and business continuity plans.
• Manage cloud resources and ensure seamless integration with on-prem systems or data centres.
• Act as the primary contact for internal and external IT-related matters.
• Present IT performance metrics and improvement plans to senior management.

Requirement

• Bachelor’s degree in Computer Science, Information Technology Engineering, or a related field.
• Minimum of 5 years of experience in IT infrastructure, network management, and team leadership.
• Strong knowledge of Window Operating System, Microsolf, server administration, networking, storage solutions, and cloud platforms (e.g., AWS, Azure, Google Cloud).
• Hands-on experience with IT security tools and practices, including firewalls, antivirus, and endpoint security.
• Familiarity with backup solutions, disaster recovery, and business continuity planning.
• Candidates with these certifications will have a distinct advantage: ITIL, CISSP, CISM, Cloud certifications such as AWS Certified Solutions Architect or Microsoft Azure Administrator, CCNA, CCNP and MCSE. Equivalent experience may also be considered.
• Excellent analytical skills for diagnosing and resolving complex IT issues with strong decision-making and critical-thinking capabilities.

Guidelines for Applicants:

• You may apply thru Mycareers Future or email to [email protected]

Job Description

Major job scope includes but not limited to:

• Manage IT infrastructure, including on-premises and cloud-based servers, storage, and networking systems.
• Ensure high availability and performance through proactive monitoring and maintenance of systems.
• Plan and implement IT infrastructure upgrades to meet evolving business needs.
• Troubleshoot and resolve infrastructure and network-related problems efficiently.
• Lead and mentor the IT team, fostering a collaborative and productive work environment.
• Assign tasks, monitor team performance, and provide opportunities for skill development.
• Work closely with departments to address IT requirements and ensure alignment.
• Develop and enforce IT security policies and procedures (IT-related SOPs) to protect company assets and to ensure compliance with regulatory requirements.
• Ensure compliance with PDPA and cybersecurity frameworks.
• Monitor systems for vulnerabilities and manage timely responses to incidents.
• Oversee access management, firewalls, antivirus, and endpoint security systems.
• Plan and execute IT projects aligned with company goals and priorities.
• Manage IT budgets, resources, and relationships with vendors effectively.
• Partner with vendors and service providers to ensure high-quality IT service delivery.
• Provide regular updates on IT projects, operations, and performance improvements.
• Establish protocols for monitoring infrastructure and network performance.
• Implement robust data backup, disaster recovery, and business continuity plans.
• Manage cloud resources and ensure seamless integration with on-prem systems or data centres.
• Act as the primary contact for internal and external IT-related matters.
• Present IT performance metrics and improvement plans to senior management.

Requirement

• Bachelor’s degree in Computer Science, Information Technology Engineering, or a related field.
• Minimum of 5 years of experience in IT infrastructure, network management, and team leadership.
• Strong knowledge of Window Operating System, Microsolf, server administration, networking, storage solutions, and cloud platforms (e.g., AWS, Azure, Google Cloud).
• Hands-on experience with IT security tools and practices, including firewalls, antivirus, and endpoint security.
• Familiarity with backup solutions, disaster recovery, and business continuity planning.
• Candidates with these certifications will have a distinct advantage: ITIL, CISSP, CISM, Cloud certifications such as AWS Certified Solutions Architect or Microsoft Azure Administrator, CCNA, CCNP and MCSE. Equivalent experience may also be considered.
• Excellent analytical skills for diagnosing and resolving complex IT issues with strong decision-making and critical-thinking capabilities

Guidelines for Applicants:

• You may apply thru Mycareers Future or email to [email protected]

Job description, low-code style:
As the #1 low-code application development platform, OutSystems provides customers with everything they need to build apps incredibly fast. So, let us cut to the chase: we are looking for a Senior Technical Success Manager to be based Singapore.

In this role, you will serve as a trusted adviser to a number of our strategic customers, providing personalized and proactive guidance. You’ll work closely with our customers to provide support and advice on the use of OutSystems Industry-leading Low-Code Platform. You will also gain an understanding of their IT infrastructure, internal processes, and business needs. As a Technical Success Manager, you will adapt your support to each of our customers’ environments, facilitate collaboration with their other vendors, and advocate on behalf of their needs. If you are a problem solver, inquisitive by nature and driven by curiosity, this is the job for you!

Main Responsibilities:

• Develops a plan to increase the adoption at our Key Customers that leads to increased OutSystems usage
• Is innovative and makes an impact: on our Customers, our team, and on the company.
• Mentoring - Actively helps and coaches others to understand the platform and be able to understand and talk to value as it relates to business goals and needs.
• Builds internal networks and is respected by peers in sales / product / support etc.
• Recruits ambassadors and references within client base;
• Is able to drive complex adoption scenarios through the Evolving and Scaling phases, pitching the value of the OutSystems Innovation Center, as well as its key roles, governance processes and artifacts.
• Perform technical reviews and share knowledge to identify and prevent potential issues;
• Design technical adoption plans to ensure sustained growth in technology proficiency;
• Catalog, categorize, and share common customer issues with other OutSystems teams;
• Serve as a customer advocate within OutSystems;
• Deliver key OutSystems product road map updates;
• Provide an exceptional customer service experience.

Requirements:

• 8+ years of experience in Mobile/Web application development;
• 5+ years of experience as Technical Team Lead / Technical Coach / Technical Account Manager;
• OutSystems development and administration experience is preferred
• Experience working in a professional services, support, engineering, sales engineering or development organization;
• Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support
• Technical knowledge of web, API, and Mobile development, including the Microsoft ecosystem, e.g. .NET Core, etc.
• Practical knowledge of modern IT Ecosystem e.g. VPN, firewalls, cloud providers (AWS/Microsoft/Google), container technologies, etc.;
• Outstanding written and verbal communication skills in English;
• Ability to explain complex information to customers clearly and concisely.
• Ability to travel;
• Bachelor's degree in a science or technical field, engineering, or computer science is a plus.

Working at OutSystems:

We do not have many rules, but we do have high standards and a culture of global collaboration. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture landed us in the Forbes top cloud computing employers four years in a row.

• We grow, change, and innovate, and give our teams the space to be proactive and creative.
• We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.
• Global colleagues who are as smart, hardworking, and driven as you.
• Our DNA is disrupting the status quo. It is why our company exists.
• We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way.

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.

https://www.outsystems.com/company/careers/

Job Responsibilities

Develop and Maintain APIs:

• Design, develop, and maintain RESTful web APIs using Java and associated technologies.
• Drive innovation in API development to enhance system functionality.

Software Development Lifecycle (SDLC) Management

• Manage the end-to-end SDLC, including planning, coding, debugging, testing, and maintenance.
• Ensure timely delivery of efficient and reliable software solutions aligned with PDPC guidelines for Data Protection by Design.

Software and Application Development:

• Develop high-quality applications using Java, JavaScript, Python, C#, CSS, HTML, HTML5, and create front-end web applications.
• Utilize databases and tools such as MySQL, MongoDB and Redis, and utilize tools like Git and Gitflow for version control.

Testing and Quality Assurance:

• Improve and maintain testing frameworks and test infrastructure to ensure software quality.
• Conduct thorough testing and debugging to identify and resolve defects, performance issues, and bottlenecks.

Compliance and Risk Management

• Conduct Data Protection Impact Assessments (DPIAs) to identify and mitigate risks during the development of ICT systems.
• Implement data protection best practices across all development processes.

Testing and Debugging

• Improve and maintain testing frameworks and test infrastructure to ensure software quality.
• Conduct thorough testing, debugging, and performance optimization of software applications.

Team Leadership and Collaboration

• Lead and motivate the development team, promoting innovation and collaboration.
• Review code, provide constructive feedback, and foster a culture of continuous learning.
• Collaborate with product managers, stakeholders, and team members to gather and analyze business and technical requirements.
• Ensure technical solutions align with overall business objectives.

Documentation and Process Improvement

• Document software designs, implementation details, and user guides for knowledge sharing.
• Identify and implement opportunities for process improvement, automation, and optimization.

Process Improvement & Optimization

• Assist in troubleshooting and resolving production issues to ensure smooth software operation.
• Address customer concerns promptly and effectively.

Stay Updated

• Stay abreast of emerging technologies, trends, and development practices to improve technical skills and processes.

Job Requirements

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Experience with Agile or SCRUM methodologies is a plus.
• 5-8 years of hands-on experience in Java development, along with experience leading a development team.
• Strong business insight and excellent analytical and problem-solving skills, with a proactive, self-driven approach. A passion for new technologies and tackling business challenges.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills for collaborating with team members and stakeholders.
• Proven leadership abilities to manage and motivate a development team.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

For information on our Career Conversion Programme, join our Telegram channel @ https://t.me/elitezCCP

Registration No.: R1101084

EA License No.: 20C0426 (Elitez & Associates)

Description

You will be responsible for leading business and technology outcomes for assigned program, project, or contracted service.

You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.

Your day-to-day activities will revolve around managing the project team, ensuring timely delivery of project milestones, and ensuring that the project is delivered within budget.

You will be expected to be an SME in Program Project Management with expert proficiency.

Having expert proficiency in Business Process Design, M&A Integration Management Office (IMO), M&A Tech Integration Change & Comms, and Requirements Analysis will be advantageous.

Lead the project team to ensure timely delivery of project milestones.

Ensure that the project is delivered within budget.

Manage project risks and issues and develop mitigation strategies.

Provide regular project status updates to stakeholders and senior management

Requirements

Know-Your-Customer (KYC) and Anti-Money Laundering (AML) experience

KYC system experience - eg, Detica/ NetReveal system functionalities and/or technical understanding is a plus

System Implementation Project Management experience - ability to drive discussions, manage stakeholders and perform management updates in a timely and concise manner.

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Medical Non-Imaging Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Life Science Medical Devices
• Possess own transport

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Medical Imaging Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

TikTok LBS Platform's goal is to build a global high-quality LBS database and high-performance LBS services that connects TikTok users with nearby merchants and local services.

- Build a global POI (Point of Interest) database, multi source POI integration and POI nearby search service to support TikTok local services.

- Build geocoding database, geocoding service, and IP Location service to support TikTok local services and monetization product

- Participate in the analysis/mining of location-based data based on compliance requirements, and build a location-related data warehouse

- Develop global general location based service (LBS) with high concurrency and low latency.

- Improve system design and architecture to ensure high stability, performance and reliability of the product.

- Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.

Qualifications

Minimum Requirements

- Bachelor/Masters in Computer Science or related major

- Proficiency in building backend services for large-scale consumer-facing applications

- Proficient in at least one of the following languages: Go, Python, Java, C++.

- Deep understanding of computer architectures, data structures and algorithms.

- Familiar with common components such as MySQL, Hive, Redis, Spark, ElasticSearch, Message Queue and RPC.

Preferred Qualification:

-Experience in R&D of geographic location-based data is preferred, such as POI(Point of Interest) data, Geocoding related data.

-Experience in big data、data warehouse、streaming data flow and real time data processing system is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

TikTok LBS Platform's goal is to build a global high-quality LBS database and high-performance LBS services that connects TikTok users with nearby merchants and local services.

- Build a global POI (Point of Interest) database, multi source POI integration and POI nearby search service to support TikTok local services.

- Build geocoding database, geocoding service, and IP Location service to support TikTok local services and monetization product

- Participate in the analysis/mining of location-based data based on compliance requirements, and build a location-related data warehouse

- Develop global general location based service (LBS) with high concurrency and low latency.

- Improve system design and architecture to ensure high stability, performance and reliability of the product.

- Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.

Qualifications

Minimum Requirements

- Bachelor/Masters in Computer Science or related major

- Proficiency in building backend services for large-scale consumer-facing applications

- Proficient in at least one of the following languages: Go, Python, Java, C++.

- Deep understanding of computer architectures, data structures and algorithms.

- Familiar with common components such as MySQL, Hive, Redis, Spark, ElasticSearch, Message Queue and RPC.

Preferred Qualification:

-Experience in R&D of geographic location-based data is preferred, such as POI(Point of Interest) data, Geocoding related data.

-Experience in big data、data warehouse、streaming data flow and real time data processing system is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• At least 10+ years of experience in application development and maintenance with full software development life cycle experience
• Functional knowledge in Credit Card Ecosystem (Card acquisition, issuance, authorization, settlement, disputes, scheme compliance)
• Hands-on experience on cards application domain on a mainframe platform.
• Significant domain knowledge in Cards and Payments.
• Technically competent in COBOL, CICS , Batch and EZT programming
• Experienced in working with mainframe online related technologies including CICS/Online
• Message layer/API integration
• CICS Expediter
• Experience with Mainframe Batch Processing Enviornment JCL, JES2 Batch and VSAMGood working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.
• Concise understanding of the system development life cycle
• Have experience working on Cards Related application operating on Open Platform eg Linux/Windows
• Proven experience to project manage a team of developers and vendors in
• Good functional knowledge of cards to design and develop effective / efficient solutions in meeting business requirements
• Experience with large scale Cards migration on Cardlink will be advantageous
• Proven experience to project manage a team of developers and vendors in ensuring timely delivery of system enhancement of varying scales
• Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.
• Concise understanding of the system development life cycle
• Effective people leader with good interpersonal skills.
• Excellent communication skills
• Strong problem solving skills
• Ability to multi-task and perform well under pressure

Key Responsibilities

Accountable for end-to-end delivery of CEW from pre-project to post go live support

Providing technical leadership and guidance to team

Partnering with business stakeholders, architects to understand business requirements and technical design

Plan, manage, track delivery through a combination of agile tools and traditional planning tools where required to ensure overall delivery across all streams are sequenced and tracked

Ensure risks are pro-actively managed and highlighted in right forums to seek support for resolution

Deliver project in guidance and adherence to Bank’s software delivery, security, release management standard & guidelines.

Ensure all deliverables, checkpoints are planned and delivered to meet the bank’s standards and quality gates

Pro-active planning on development dependencies and plan and track them to closure

Ensure quality standards are built into the development phase with a quality first approach

Measure and monitor progress and quality using data-oriented approach

Participate in scrum of scrums and cross stream meetings to discuss, highlight dependencies across systems.

Conduct regular checkpoints (daily scrum, weekly project meetings) and track actions to closure

Put in change management processes to manage and deliver agreed business outcomes

During test phases, actively drive defect fixes to meet SLA’s. measure and manage defect density, re-open rates

Promote a culture of inclusiveness and have active participation from the team during team meetings and standups.

identify areas of improvement from each sprint and work towards continuous improvement to improve sprint velocity and quality

Leading and contributing to cross-team improvement initiatives relating to agile methods, CI/CD tools, people, architecture, project management and governance, including further adoption and improvements to the Bank’s System Development Methodology (SDM)

Key Requirements

Years of experience with a track record of successfully delivering complex projects

Experience in managing large scale projects & building applications from scratch using API’s and micro services and leading multiple streams

Strong project / program management skills

Prior experience in managing virtual teams in onsite/offshore model

Development background and the right level of experience and expertise to coach and design, plan and deliver complex applications

Ability to work under pressure and strict deadlines

Own overall delivery and drive team’s velocity

Strong analytical and communication skills

Go-getter

Prior experience in Banking applications (customer facing – client onboarding or middleware payment processing systems) is a plus

We are seeking a highly motivated and experienced Technology Program Manager [Smart Building] to oversee the implementation and management of smart workplace initiatives across the Asia Pacific region for a fortune 100 global bank.

The primary objective of this role is to drive enhanced employee and visitor experiences, sustainability outcomes, operational efficiency, and future-proof the organization through the overseeing delivery of cutting-edge smart technologies. The Technology Program Manager [Smart Building] will collaborate closely with various teams, including technology, real estate, corporate services, and vendors, to ensure successful delivery of smart workplace projects and effective management of existing smart workplaces.

Overview:

We are seeking a highly motivated and experienced Technology Program Manager [Smart Building] to oversee the implementation and management of smart workplace initiatives across the Asia Pacific region for a fortune 100 global bank.

The primary objective of this role is to drive enhanced employee and visitor experiences, sustainability outcomes, operational efficiency, and future-proof the organization through the overseeing delivery of cutting-edge smart technologies. The Technology Program Manager [Smart Building] will collaborate closely with various teams, including technology, real estate, corporate services, and vendors, to ensure successful delivery of smart workplace projects and effective management of existing smart workplaces.

Responsibilities:

• Project managing the implementation and rollout of smart technologies in buildings based on existing smart workplaces.
• Engage and collaborate with cross-functional teams, including technology, real estate, corporate services, and vendors, to drive the successful execution of smart building projects.
• Perform high quality program and project management ensuring a strong governance, thorough documentation, and efficient communication.
• Proactively manage stakeholder expectations and program/project risks. Effectively communicate with and influence senior stakeholders.
• Become a knowledge leader in the smart workplace providing training and knowledge transfer when required
• Work with integration leads and technology team to ensure a seamless integration of smart technologies within the existing infrastructure and processes.
• Act as the key contact for the real estate team in existing smart workplaces, addressing any issues, questions, or concerns raised and tracking to resolution.
• Develop and maintain strong relationships with external partners, vendors, and service providers.
• Stay updated with the latest smart building trends and technologies and make informed innovation recommendations for future-proofing the bank's workplace strategy.

Requirements:

• Bachelor's degree in a relevant field (Engineering, Computer Science, Facilities Management, etc.). Advanced degree preferred.
• Proven experience in managing smart building initiatives or similar complex real estate projects.
• Strong understanding of smart building technologies, IoT, automation systems, and related concepts.
• Excellent project management skills and ability to multitask in a fast-paced environment.
• Experience working with cross-functional teams and managing multiple stakeholders.
• Strong analytical and problem-solving abilities to address technical issues and drive process improvements.
• Exceptional communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Proactive and self-motivated mindset with the ability to take ownership of projects and drive them to successful completion.
• Familiarity with sustainability practices and green building certifications is a plus.
• Flexibility to travel within the Asia Pacific region as required.

• Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different application teams to manage technical dependencies of the solution
• Plan, monitor and manage risks/issues related to technical delivery
• Provide status update related to technical delivery / Program Manager
• Partner with Development Manager in managing application teams to build the enhancements
• Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results
• Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
• Experience in service-oriented technologies
• Good understanding and experience in software development cycle (Waterfall/Agile best practices)
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Strong negotiation skills and vendor management skills

• Examining and solving production problems associated with the Oracle Tuxedo middleware platform.
• Addressing customer-reported technical problems.
• Creating codes to confirm the proper functioning of connections.
• Conducting data transfers and managing third-party connections.
• Designing and developing distributed applications using Oracle Tuxedo middleware platform
• Writing efficient, scalable, and reliable code in programming languages such as C, C++, Java, or COBOL to implement application logic
• Setting up and managing the Oracle Tuxedo environment involves configuring application servers, resource management, and performance optimization.
• Collaborating with cross-functional teams, including business analysts, system administrators, and database administrators, to gather requirements, design application architecture, and ensure seamless integration
• Developing and maintaining documentation for applications, including code comments, technical specifications, and system configurations
• Performing unit testing, debugging, and troubleshooting to ensure the applications meet functional and performance requirements
• Conducting performance tuning and optimization of Oracle Tuxedo applications
• Keeping up to date with the latest Oracle Tuxedo platform updates, technologies, and best practices in distributed application development
• Providing technical support and guidance to other team members and stakeholders
• Participating in code reviews and ensuring adherence to coding standards and software development best practices
• Bachelor's degree in Computer Science, Software Engineering, or a related field
• Proven experience in developing distributed applications using Oracle Tuxedo middleware platform
• Strong proficiency in programming languages such as C, C++, Java, or COBOL
• Familiarity with middleware concepts, distributed computing, and service-oriented architecture (SOA)
• Experience in performance tuning and optimization of Oracle Tuxedo applications
• Knowledge of database systems and SQL
• Excellent problem-solving and debugging skills
• Strong communication and teamwork skills
• Ability to work independently and manage multiple priorities in a dynamic, deadline-driven environment

• Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.
• Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
• Troubleshoot priority incidents, facilitate blameless post-mortems.
• Work with development teams throughout the software life cycle ensuring sustainable software releases.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
• Adhere to firm-wide architecture standards, risk management and security policies.
• Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.
• Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.
• Postproduction application support
• Participate in quality assurance, peer reviews and code reviews Qualifications.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• Good understanding of networking protocols and cybersecurity best practices in public cloud environment
• Advanced working SQL knowledge and experience working with RDBMS, Hadoop, and NoSQL DB.
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• Build processes supporting data transformation, data structures, metadata, dependency, and workload management.
• A successful history of manipulating, processing, and extracting value from large datasets.
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
• Experience supporting and working with cross-functional teams in a dynamic environment.
• Strong understanding of DevOps practices, tools, and techniques.
• Degree in Computer Science/ IT or other related fields
• Experienced deploying application in a containerized environment using Docker/Kubernetes/PCF/Openshift/AWS etc.
• In-Depth OS experience (RHEL, Ubuntu, Windows Server) with strong debugging, troubleshooting, and problem-solving skills.
• Experience in site reliability engineering in one of the following languages: Python, Java, PowerShell, shell scripting.
• Hand-on experience with cloud-based technologies and tools especially in deployment, monitoring and operations, such as Prometheus, Splunk, Elasticsearch, Grafana
• Strong working knowledge of modern development technologies and tools such Agile, CI/CD, Git, Terraform and Jenkins.

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.

• Bachelor's degree in Computer Science or Information Technology

• Knowledge of banking domain such as Wholesale banking Private Wealth banking products and services such as Loan, Deposits, Treasury and Securities Custody & Execution platform

• Possess technology delivery capability, solution design with project governance framework

• Experience in program feasibility studies, pros & cons for solutioning options, cost-benefit analysis, building consensus amongst stakeholders

• Excellent communication, presentation and interpersonal skills

• Design, implement, test, and deploy end-to-end software solutions in the T&O-MOT-LCS domain with the following key responsibilities
• Collaborate closely and communicate independently with project managers, business analysts, development leads, test engineers, infrastructure engineers, and business users.
• Participate in the analysis and requirements gathering phase and help to translate requirements into technical solutions that meet client needs and expectations
• Troubleshoot the application by debugging issues, fixing bugs, identifying bottlenecks, and offering third level support.
• Build, package and release software artifacts in an automated way to all environments including production
• Be responsible for the performance, stability, reliability, and security of the application
• Proactively identify efficiency and design improvements to existing systems and processes
• Min 12+ years of technology delivery experience in software development
• Hands on experience in at least one server-side object-oriented programming language
• Experience using source code control systems and branching strategies including with hands on experience branching, merging, and releasing
• Experience with a major relational database system
• Knowledge of data structures, design patterns, architectural styles, and API designs
• Hands-on experience with JAVA (Spring, Springboot) in a Unix/ Linux environment
• Hands-on experience with relational databases, preferably MySQL, NoSQL, MariaDB or SQL Server.
• Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI).
• Experience in CI-CD tools like Bitbucket Jenkins, Nexus, JIRA, confluence.
• A team player with excellent communication and interpersonal skills.
• Experience in data ETL pipelines (including reconciliation and quality tools and techniques) an advantage
• Experience working in agile technology teams
• Ability to adapt to challenges while remaining calm in a constantly changing environment
• Experience in Agile methodologies such as Scrum.

We are currently looking for an experienced Project Manager within the Semiconductor space to join us. we are seeking a dynamic individual to take responsibility for their development projects, managing internal and external stakeholders and providing data on project progress to senior management. As the Project Manager, you'll spearhead cutting-edge projects in semiconductor development.

Job description

Responsibility：
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, including resource allocation, timeline, budget estimates, and risk management strategies.
• Set realistic deadlines and milestones and adjust project scope or resources as needed to meet objectives.
• Lead and coordinate cross-functional teams in the execution of engineering projects.
• Monitor and manage project activities to ensure that timelines and quality standards are met.
• Ensure proper communication between all team members and stakeholders, resolving conflicts and managing expectations.
• Assign tasks to engineering and technical teams and ensure resources are optimized for efficiency.
• Identify resource constraints and work to address any issues that may impact
• Identify project risks and develop mitigation strategies.
• Monitor project risks throughout the project lifecycle and update risk management plans as necessary
• Oversee project quality standards and ensure that engineering best practices and regulatory requirements are met.
• Conduct regular project reviews and ensure that design and technical documentation is accurate.
• Act as the main point of contact for project stakeholders, ensuring timely communication of project status, issues, and progress.
• Prepare and deliver regular reports, presentations, and updates to senior management and other key stakeholders.

Qualifications:
• Degree in Engineering or a related field.
• At least 5 years Project Management working experience
• Proven experience in project management, with a focus on semiconductor engineering fields or technology projects.
• Strong understanding of semiconductor engineering.
• Excellent organizational, leadership, and communication skills.
• Ability to manage multiple projects simultaneously and work under pressure.
• Relevant certifications (e.g., PMP, Six Sigma, or similar) are a plus.

• Proven experience in creating CAD/CAM/CAE specifications and drawings for semiconductor components and packaging.

• Ability to work independently and as part of a team.
• Willingness to travel as needed to project sites or client meetings.

Role Purpose

The Program Manager will spearhead key Data Quality initiatives, including customer-facing reports and training programs, ensuring seamless management from concept to execution. This role is pivotal in delivering actionable insights through high-quality reporting and driving knowledge sharing across teams via tailored training initiatives. By working closely with internal stakeholders and customers, the Program Manager will ensure that all deliverables align with Data Quality strategic goals, and contribute to long-term organizational success.

Roles & Responsibilities

• Drive sessions with senior stakeholders from diverse business teams and geographical locations to understand and break down business problems, bringing an understanding of technology, analytics methods, and operating model approaches.
• Shape vision of the final program, decompose its roadmap into manageable project/stages, write a program proposal to secure stakeholders endorsement, project funding, and resources. Responsible for program budget.
• Drive change management activities along with steering committees and Data Quality Council to achieve excellent use of data to drive decision-making and resolution of key issues.
• Lead end-to-end project management: Oversee projects from requirements definition through deployment, including developing schedules, defining scopes, estimating budgets, and creating implementation plans with risk mitigation strategies.
• Manage communications from multiple project managers to make program status visible to all stakeholders.
• Drive continuous improvements in fundamental product features to achieve excellent use of data, including user community engagement and feedback loop.
• Develop and maintain strong relationships with external resources, including third-party vendors and researchers, to enhance project outcomes.
• Engage with the Data Quality Council and the Country Cross-Functional Data Quality teams to secure sponsorship, gain buy-in, seek guidance, and foster collaboration.
• Convince others to accept new concepts, practices, and approaches.
• Understand customers' and key stakeholders' interests and concerns.
• Provide knowledge transfers, and technical guidance to RO/CO cross-functional teams

Requirements

• Bachelor’s Degree, and Master’s Degree in Supply Chain / Logistics / Business Administration, preferred.
• Education and/or certification in LEAN/First Choice Bronze, Six Sigma, preferred.
• 5-10 years of experience in Industrial Engineering/Solutions Design/Consulting.
• 5+ years of progressive experience in at least one of the following: Project management and implementation, operations management, or organization design and implementation, required.
• Experience in regional or global roles preferred.