Total 57 digital art director job vacancies in Information Technology category in Singapore

Role & Responsibilities

We are looking for a visionary and experienced leader to provide strategic Information Technology (IT) leadership, identifying and addressing the IT needs of the new hospital. You will lead a team in establishing IT requirements for a new acute hospital and in implementing IT systems, ensuring the integrity of business operations, and developing innovative solutions for secure, seamless operations.

Additionally, you will ensure that the IT strategy aligns with cluster and national plans and objectives. You will also develop procedures and processes to ensure that the new IT systems developed comply with public healthcare IT security policies.

This role offers a unique opportunity to shape the future of healthcare technology in Singapore.

Requirements

• Bachelor’s degree in computer science, information systems, engineering or equivalent, with at least 16 years of IT management and leadership experience in the healthcare sector.
• Excellent problem-solving abilities, along with strong written, communication, and interpersonal skills; capable of leading and collaborating with cross-functional teams.
• Experience working in a highly matrixed organisation, demonstrating effective teamwork.
• Knowledge of IT security matters, including security infrastructure design, operations, and compliance, would be an advantage.
• High energy, self-confidence and enthusiasm, with the ability to engage effectively with all levels within the organisation.

1) Civil & Structural Consulting Engineering firm looking for the right candidate to fill the post of Technical Director.

2) Minimum Master and/or Degree in Civil / Structural Engineering,

3) Registered Professional Engineer in Singapore or a qualification registrable with the PE Board of Singapore

4) Candidate is expected to manage the overall technical team in all aspect of the firm works involving highrise building structure and geotechnical engineering.

5) As this is a very senior position, the Candidate is expected to have a minimum of at least 20 years experience with minimum of 12 years in Singapore and familiar with Singapore Regulatory requirements.

6) Candidate shall have hands on experience in design and operating of various design and analysis software and able to guide and lead the entire design team

Our client is a US MNC and a Fortune 500 Company that provides Design and Manufacturing solutions to the customers worldwide. They are currently hiring for a Program Director and will like to invite interested candidate to submit your detailed resume to [email protected]

Program Director

Responsibilities:

• Manage the Program Department ensuring that it meets the organizational goals and strategic objectives
• Manage the program to ensure it meet the planned budget and schedules
• Manage, coach and motivate the staff
• Develop business relationship with customers and to ensure customer satisfaction level is met

Requirements:

• Degree holder with 10 years of relevant experience in manufacturing environment
• Experience in managing New Product Introduction
• Result oriented with strong analytical and leadership skills
• Excellent interpersonal and communication skills

• Support the division in implementing Digital Transformation projects to enhance service quality and reduce costs.
• Analyze and assess operational needs and user requirements across various Business Units and departments.
• Collaborate with stakeholders to define data needs and gather relevant information.
• Oversee project planning, ensure appropriate IT solution implementation, and align solutions with operational goals.
• Conduct statistical analysis, data mining, and pattern recognition to identify trends, correlations, and actionable insights, accompanied by clear visual presentations.
• Lead project development initiatives to boost operational productivity and efficiency through the adoption of digital transformation tools.
• Coordinate and manage projects with the team, ensuring timely delivery and alignment with company strategies.
• Provide well-organized data for advanced analysis and perform additional tasks as assigned.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Proven experience in IT, development, or related fields.
• Strong knowledge of digital transformation and automation tools, including Microsoft Power Platform, SharePoint, Power BI, MS SQL, Knime, Python, and cloud platforms.
• Excellent communication and interpersonal skills; meticulous, well-organized, and a resourceful team player.
• Highly self-motivated individual who can work independently with minimal supervision.

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

• Support the division in implementing Digital Transformation projects to enhance service quality and reduce costs.
• Analyze and assess operational needs and user requirements across various Business Units and departments.
• Collaborate with stakeholders to define data needs and gather relevant information.
• Oversee project planning, ensure appropriate IT solution implementation, and align solutions with operational goals.
• Conduct statistical analysis, data mining, and pattern recognition to identify trends, correlations, and actionable insights, accompanied by clear visual presentations.
• Lead project development initiatives to boost operational productivity and efficiency through the adoption of digital transformation tools.
• Coordinate and manage projects with the team, ensuring timely delivery and alignment with company strategies.
• Provide well-organized data for advanced analysis and perform additional tasks as assigned.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Proven experience in IT, development, or related fields.
• Strong knowledge of digital transformation and automation tools, including Microsoft Power Platform, SharePoint, Power BI, MS SQL, Knime, Python, and cloud platforms.
• Excellent communication and interpersonal skills; meticulous, well-organized, and a resourceful team player.
• Highly self-motivated individual who can work independently with minimal supervision.

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

Responsibilities:

• Analyst and evaluate operation need and user requirements across Business Unit and departments
• Manage project planning, solution and ensure the right implementation of IT solution to meet the operational requirements
• Perform statistical analysis, data mining and pattern recognition to uncover trends, correlations, insights and create clear visualizations
• Project development to improve operational productivity & efficiency by adopting digital transformation tools
• Partner with stakeholders to define data requirements and collect the relevant date
• Provide well-structured data for further analysis

Requirements:

• Degree in Information Technology, Computer Science or a related field
• At least 2 years of relevant experience in Digital Transformation, implementation of IT solutions.
• Possessing strong knowledge in various digital transformation knowledge & automation tools, such Microsoft Power Platform, SharePoint, PowerBI, MS SQL, Knime, Python, cloud platforms
• Strong communication and good interpersonal skills
• Highly motivated individual who works independently with little supervision

To apply, please visit www.gmprecruit.com and search for Job Reference: 25041
To learn more about this opportunity, please contact Yingying at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

1. development of new repair project

2. supervise engineers' work & train engineers to improve their skill

3. report to management

4. at least bachelor graduation

5. at least 20 years of experience

6. Fluent English and Korean

7. strong technical back ground

8. design jig and test batch to confirm repair work

As a Supply Chain COE Head, the Head will lead the Digital Supply Chain topics within Group Digital. The role works closely with the other stakeholders within Group Digital, Group Supply Chain as well as the Formats and Banners to drive design and execution of digital supply chain capabilities and performance.

The role will be responsible for owning the key customer and digital supply chain metrics of (a) Net Promoter Score NPS (b) Perfect Order Rates and (c) Digital supply chain per order unit economics. The role works together with the relevant stakeholders to define the current baseline and desired target for future years.

Key responsibilities:

• Enhance the digital supply chain operations, owning key performance metrics across the group, including but not limited to (a) Net Promoter Score NPS, (b)Perfect Order Rates and (c) Digital supply chain per order unit economics
• Managing project delivery of new digital supply chain capabilities
• Leading the project team and managing internal and external resources.
• Continuously seeking opportunities to improve systems and procedures to maximise team efficiencies.
• Lead the Optimization of design and process efficiency of product movement and storage systems enhancing productivity by improving operations, minimizing costs and managing staff.
• Fulfill service location operational objectives by re-engineering processes to achieve optimum throughput as desired by the format/banner
• Oversee the formulation of Standard Operating Procedures and Policies capturing the most efficient and optimized methods and means in all aspects of work including Safety and Health measures
• Enhance the Manpower Productivity optimisation by conducting time motion studies supported by practical measurements from initial operations

Requirements:

• Education: A bachelor's or master's degree in business administration, marketing, or a related field is typically required. Proven experience in digital strategy development, e-commerce, and retail operations is essential. Previous experience in a leadership and management role within the retail or digital commerce industry is highly desirable.
• Supply Chain experience: Supply Chain leader with proven industry experience in logistics within the digital commerce function/industry. Thorough understanding of supply chain topics impacting customer lead time and supply chain experiences.
• Retail Industry Expertise: In-depth knowledge of the retail / FMCG industry, including consumer behaviour, market trends, and competitive landscape. Familiarity with the challenges and opportunities of the retail sector in the digital age. Prior experience doing offline store supply chain digitalisation will be a significant plus
• Digital Skills: Strong understanding of digital technologies, e-commerce platforms, and omnichannel retailing. Familiarity with data analytics, customer relationship management (CRM) systems, and digital marketing tools.
• Business Acumen: Excellent business acumen with the ability to understand the retail group's goals, strategies and financial metrics. Strong analytical and problem-solving skills to identify opportunities and drive business growth. Attention to detail and strong problem-solving skills.
• Stakeholder Management: Exceptional interpersonal and communication skills to build relationships with stakeholders at all levels of the organization. Ability to influence and collaborate with cross-functional teams to achieve digital transformation objectives.
• Leadership and Change Management: Proven leadership skills with the ability to lead and inspire teams through digital transformation initiatives. Change management expertise to facilitate organizational change and ensure successful adoption of digital strategies.
• Travel: Travel (>25%) is expected to support the Group’s projects across our DFI footprint
• Language: Proficiency in English. Ideal to have additional language skills relevant to our operating markets (Chinese, Cantonese, Bahasa Melayu, Bahasa Indonesia, Vietnamese if possible)

Optimum Solutions (Registration Number: 199700895N)is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Digital Channels Subject Matter Expert- SME/Digital Channels Delivery Manager/Lead (Technology)

Job Description / Key Requirements:

• A degree in Computer Science and/or a business-related degree; or equivalent work experience.
• 10+ years in a technical delivery management in IT services organisations delivery Digital Banking or Digital Channels projects engagements.
• Must have overall 10 to 14 years experience
• Must have Recent working experience in Core Digital Channels/Digital Banking for at least 5+ years.
• Hands-on working experience as a Digital Channels SME / Technical Delivery Manager
• Must have hands-on experience and understanding of Agile and Agile ways of working.
• Must have hands-on experience end-to-end working in Technical and Functional projects delivery.
• 5+ years working experience in banking industry (projects) is a MUST.
• Good to have workin experience in Corporate Banking.
• Successful track record in end-to-end delivery and technical project management.
• 10+ years of experience in technical projects tracking, reporting and governance.
• Must have a good track record of key stakeholder management for technical project management.
• Knowledge in variou Quality frameworks and methodologies.
• Understanding of financial reporting and resources management including managing resources on bench.
• Domain : Digital Channels/Digital Banking

Key Responsibilities:

• Provide technical delivery leadership to deliver technology projects on time and within budget for Core Digital Banking/Digital Channels domain.
• Responsible for end-to-end customer satisfaction and overall technical delivery management.
• Engage with in-house functional and technical teams to deliver projects throughout the project life cycle.
• Actively involved in project resources identification and resource mapping for deliver the projects.
• Complete ownership for customer satisfaction and overall delivery excellence.
• Able to identify delivery gaps and ensure capacity management for quick resolutions.
• Responsible for projects financial and projects tracking.
• Act as an advisor to client stakeholders and technical teams on projects delivery management.
• Overall ownership of technical delivery for multiple projects
• Mandatory : Good understanding and experience of Digital Banking/Digital Channels and Agile Ways of Working
• Responsible for client stakeholder technical relationship management.

The exceptional EY experience. It's yours to build.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity:

We are seeking a proactive and experienced Digital Product Manager to join our team. The successful candidate will manage the entire product line life cycle, from strategic planning to tactical activities, guide product development from conception to launch, and evaluate product functionalities and performance.

Your key responsibilities:

1. Manage and oversee the entire product line life cycle, including strategic planning, development, and tactical execution.
2. Develop and support product positioning strategies based on customer demands and market trends.
3. Guide the entire process of product development from concept, design, implementation to launch.
4. Regularly evaluate product functionalities and performance, and propose enhancements based on market feedback and consumer demands.
5. Conduct comprehensive market research to identify potential partnerships for the product, and generate innovative ideas for increasing market share, improving customer experience, and driving growth.
6. Oversee market research studies to keep abreast of new technologies and competitor offerings.
7. Lead in the development and presentation of business proposals to capitalize on new business opportunities.

To qualify for the role, you must have

1. At least a Bachelor’s degree in any of these faculties - Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies)
2. Proven experience as a Product Manager or similar role in the digital industry.
3. In-depth knowledge of product management principles, concepts, and techniques.
4. Experience conducting market research, product positioning, and marketing strategies.
5. Exceptional project management and organizational skills.
6. Strong problem-solving abilities, coupled with excellent communication skills.
7. Experience in managing cross-functional teams.

What we look for

• Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.
• An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What we offer

EY offers a competitive remuneration package commensurate with your work experience where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy.

Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, apply now.

To learn more about our service offerings, visit https://www.ey.com/en_gl/careers/what-you-can-do-here or subscribe to http://www.youtube.com/ernstandyoungglobal

To learn more about careers in EYSG, please visit https://www.ey.com/en_sg/careers or like us on https://www.facebook.com/eycareerssingapore

JOB OVERVIEW

Oversees and directs all aspects of both the Rooms function and Food and Beverage function. Under rooms, operations include Front Office, Housekeeping, Engineering and Security. Under Food and Beverage, operations include F&B Service and Kitchen operations.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Contributes to installing and monitoring cash management programmes including inventories and receivables
• Works with Director of Finance in the preparation and management of the Department’s budget.

PEOPLE:

• Interacts with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
• Manages the functions of all hotel personnelthrough supervision of hotel department heads
• Identifies future potential department heads and participates in the development of their training plans
• Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity
• Establishes and maintains effective employee relations including open communication with all employees
• Co-ordinates functions and activities with General Manager, Regional, Area and Corporate staff as appropriate.
• Works with Human Resources on manpower planning and management needs

GUEST EXPERIENCE:

• Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Programme to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability
• Ensures highest level of guest satisfaction by providing within Corporate standards quality guest services and amenities

RESPONSIBLE BUSINESS:

• Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programmes as directed
• Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programmes and judicious planning and management of FF& E, as directed
• Ensures emergency procedures are practised and enforced to provide for the security and safety of guest and employees
• Establishes and maintains a prominent level of visibility and involvement in the property and in business, social and governmental communities as appropriate
• Develops recognition programmes, advertising and promotional campaigns to obtain greatest market awareness and patronage
• Reviews energy conservation programme to ensure minimum energy and utility consumption without sacrificing human comfort
• Keeps General Managerinformed of any unforeseen events, which may occur in his/her absence
• Assists in selling hotel through personal involvement with all potential markets as required
• Ensures environmentally friendly practices are implemented in accordance with the IHG Environmental Manual/local applicable laws and regulations
• Monitors purchasing practices to ensure compliance with IHG policy and procedures
• Perform other duties as assigned. May also serve as manager on duty. In the absence of the General Manager, assumes responsibilities as appropriate
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes

ACCOUNTABILITY

Position is the top level in a full-service property with multiple outlets and complex operations, which may include one or more of the following: multiple buildings with an extensive range of facilities and variety of technical aspects, complex owner relationships, extensive competitive pressures, difficult labour relations and/or union pressures.

Position typically reports to the General Manager.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / equivalent in Hotel Administration, Business Administration, plus three years’ prior hotel management experience / equivalent combination of education and experience of general management experience in a high level operations role / prior general manager experience / equivalent combination of education and experience. Possesses a high energy level and a passion for achieving results; strong leadership skills in managing teams to drive for results; ability to manage in a competitive environment; ability to manage complex relationships; a passion for delivering superior results.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Director of Sales with Conrad Hotels and Resorts will contribute to Sales plan that maximizes revenue by driving the sale of conference facility space and guest rooms.

What will I be doing?

The Director of Sales is responsible for developing a commercial strategy covering all managed room segments (IBT, IT, GT, CMTG, GOV), including residential and non-residential business to maximize the hotel’s total revenue. This role will drive the planning and execution of the commercial strategy and activity through support from the Revenue Management, Catering Sales, Events Management and Marketing.

As Director of Sales, you will build a marketing plan and associated sales activities to execute with the Sales Team to achieve Sales targets and company goals. The Director of Sales will train, coach, and continuously develop the Sales Team. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Lead a team to identify and maximize all business opportunities that translate into revenue for the hotel, be it for Rooms, Food and Beverage including banquets, and other minor operating departments
• Coach and mentor the team to have the right spirit that would make us a formidable group of customer-focused and enterprising sales force that is second to none
• Handle business forecasting, budget planning and reviews, sales/marketing analysis, revenue management, pricing, positioning, promotions, advertising and overall marketing
• Identify critical areas for constant improvements in product, price and service levels, through sound and time sensitive market intelligence
• Act as a sounding board to the Management for new business opportunities and directly responsible for the hotel's main source of revenue
• Manage and develop relationships with key internal and external stakeholders.

Sales Activities

• Conduct sales call activities to acquire new business and/or solicit business with existing customers. Activities can include sales calls, site inspection, tele-blitz, cold calls, entertainment, FAM trips, trade shows, etc
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence
• Expand new customer acquisitions and manage contacts with existing Guests and key contacts
• Conduct “Bring Back Old Business” and repeat calls to increase demand and overall revenue
• Cross sell other Hilton Worldwide properties wherever possible
• Build the marketing plan for the hotel to include sales targets based on market analysis
• All duties and processes to be carried out in line with Hilton brand standards/guidelines e.g. Centre of Excellence
• Account review to be conducted with the sales team on a quarterly basis to ensure that their performance is in-line with the targets and take any necessary corrective action where required

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Develop and maintain a broad range of product knowledge about the Hotel
• Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
• Communicate trends, opportunities and market changes to CD and appropriate parties, as needed
• Identify new business to achieve individual and team revenue goals and targets
• Gain understanding of our target customers and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution
• Willing to commit to firm and unambiguous decisions. Sets up contingencies in case decisions are unsuccessful

Providing Exceptional Customer Service

• Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
• Service our customers in order to grow share of the account
• Execute and supports the company's customer service standards
• Provide excellent customer service consistent with the daily service basics of the company
• Set a positive example for guest relations
• Interact with guests to obtain feedback on product quality and service levels

Administration & Management

• Handle business enquiry and daily correspondence in a timely and professional manner
• Create contracts as required
• Utilize intranet for resources and information
• Utilize Delphi to manage, document and track all managed account activities
• Submit daily/weekly/monthly reports to Commercial Director
• Complete and review monthly reports in a timely manner (owner’s report, MPR, catering occupancy, production report, etc
• Work closely with the Regional Director of Sales and Hilton Worldwide Sales team to drive business into the hotel
• Proficient in using hotel’s front office system management tool to manage and track business
• Proficient in using hotel’s Account Management Tool (Delphi/H360/HIS etc) to manage and track accounts
• Attend and be attentive in all daily briefings, department/team meetings and any other meeting as required
• Attend designated training programs
• Ensure that the team collects the first deposit where required and reviews all contractual terms prior to contracts being sent out
• Reviews proposals to ensure that all necessary information is captured prior to the team sending it out to clients and is correctly booked in Delphi.
• Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator
• Conduct performance reviews at least twice a year (Mid-Year and Year-End) for each team member
• Work closely with the Director of Catering to build a cohesive Business Development team
• Assist the Commercial Director in ensuring that targets and standards are met in the team

What are we looking for?

A Director of Sales serving Hilton hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Knowledge of the hospitality industry, current market trends, and economic factors
• Excellent presentation and creative selling skills to uncover new business. Able to present information logically and confidently verbally and in written form
• Strong negotiation skills to close business with a maximum yield
• Proficient in using Microsoft office tools especially Excel to create documents, reports and presentation
• Ability to read, listen and communicate effectively in both written and spoken English, using correct grammar, spelling and sentence structure
• Ability to effectively deal with department heads, customers and team members, some of whom will require high levels of patience, tact and diplomacy
• Ability to manage time, resources, and personnel effectively and productively
• Ability to persuade, convince and influence others
• Persuasive and assertive in communication. Able to present arguments logically and face up to and resolve conflicts or criticism
• Maintains staff morale and motivation, pays attentions to the development of skills, pro activity and the taking of responsibility
• Prepared to fit working hours to business needs and to respond personally to work problems at short notice

Personality Characteristics

• Self-motivated and able to work effectively without constant supervision
• A passion for sales and target-based performance
• An outstanding team player
• Innovative in the delivery of Sales initiatives
• Enthusiastic to be part of a winning team
• To have patience and take setbacks positively
• Stays calm, composed and effective under time pressure and when dealing with difficult or confrontational situations.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Location: Ang Mo Kio

Responsibilities

• Lead and provide direction to teams. Explore emerging technologies and industry trends. Identify new technologies that can drive innovation and competitive advantage
• Build and maintain technology roadmap to meet business needs
• Ensure that all technology systems comply with industry regulations and standards.
• Serve as a key point of contact for technology-related matters
• Providing updates to senior leadership and stakeholders on progress, challenges, and opportunities.

Requirements

• Bachelor or Masters in Computer Science, Engineering or equivalent work experiences
• 8-10 years of relevant experience in technology leadership roles
• Experience in Generative AI, Large Language Models or other emerging technologies

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Manage new Data Center project execution from inception to delivery of hyperscale data centres with related activities for new builds and fit out projects (mainly in Japan, United States and Australia); eventually to be responsible for building strategic relationships with key clients, both externally and internally, and bolster the company's market position.

· Develop and manage detailed project plans, including scope, timelines, and resource allocation for Megaspeed strategic initiatives

· Collaborate with our top cloud and enterprise customers and communicate presentations on all aspects of design

· Oversee the entire project lifecycle, from conceptual design through construction and commissioning, ensuring timely and budget-compliant delivery.

· Manage relationships with internal and external stakeholders, ensuring clear and consistent communication throughout the project lifecycle

· Develop high level master planning, space planning and engineering solutions for potential new developments (feasibility stage)

· Coordinate technical aspects of direct procured equipment and facilitate alignment with the design team

· Understand commercial implications of engineering decisions and build cost models for customers

· Oversee to ensure Environment, Safety and Occupational Health implementation

· Leverage local subject matter expert's tribal knowledge, spread adoption of best practices

· Coordinate closely with data centre field operations to foster alignment and partnerships for business success

· Provide regular reporting, updates and presentations to senior management and internal stakeholders including progress reporting, risk assessments, investment committees, customer proposals and business case development

· Build and manage project scope, equipment requirements and assist with proposals and capital requests

· Must be familiar with data centre industry trends, best practices, and emerging technologies, incorporating them into designs and builds as appropriate

We are looking for Managing Director with the following criteria:

• Developing and implementing strategic plans and company policies.
• Maintaining an open dialogue with stakeholders.
• Managing financial resources, including budgets and expenses.
• Strong leadership skill.
• Ensuring company policies are well established.
• Leadership capabilities.
• Exceptional communication skill.
• Strategic thinking
• Adaptability
• Deep understanding of the industry.
• Able to understand spoken and written Mandarin.

► Job Description

1. Commissioning and troubleshooting for marine main engine

2. Commissioning and troubleshooting for generator engine

3. Commissioning and troubleshooting for electric main engine

4. Supervises the tenders for 2 & 4 stroke engine repair and integrators replying to technical or project questions.

5. Liaises with third party contractors to ensure prepare job and complete

6. Prepare quotation for project.

7. Controls project plan by reviewing design, specifications, and plan and schedule changes, recommending actions

8. Prepares project status reports by collecting and analyzing information and trends, recommending actions

9. Submit invoice for project.

10. Provide technical support and troubleshoot for owner’s

► Requirements:

1. Bachelor’s in marine engineering and at least 5 years of Marine engineering work experience is required

2. Experience with ME-C and ME-B engine

3. Ability to travel 15-25% required

4. Experience in 2 & 4 stroke engine supervising and repairing

5. Proficiency in Korean to liaise with Korean-speaking clients

Job Responsibility

• Divison Director of 2.5D and 3DIC integration and device team
• Project Management and technology development of 2.5D and 3DIC integration and device.
• Communicate with customer and internal cross function team member to fulfill technology request
• Propose design rule and design test structure to quantify new process and device
• Problem solving of new technology development
• New tape out and pilot run management

Capability

• Solid semiconductor device physics and analysis skills.
• Proficiency in FMEA and control plan.
• Project management and development skill
• Excellent communication and teamwork skills.
• Self-motivated and avid learner.

Qualification

• At least bachelor's degree in Microelectronics, Electronics, Electrical, Physics or other relevant fields.
• Minimum 10 years of working experience in R&D of 2.5D and 3DIC integration and device.
• Proficient in both oral and written English.

Who are McDonald’s?

McDonald’s is proud to be one of the most recognised brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food and service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are passionate about modernising our experiences, not to make a different McDonald’s, but to build a better McDonald’s.

We are moving fast and are adding to our outstanding team. Joining McDonald’s means thinking big every day and preparing for a career that can impact around the world. We are customer obsessed, committed to being leaders and believe we are better when we work together. Over the last couple years, we’ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.

We are dedicated to using our scale for good: good for people, our industry and the planet. From ambitious recycling initiatives and balanced sourcing efforts to our partnership with Ronald McDonald House Charities, we are constantly improving. We see every single day as an opportunity to have an impact on our customers, our people and our partners.

Company Vision and Culture…

Our Global vision is to build a better McDonald’s, we are working hard to be the best-loved restaurant company.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

The Opportunity

This is an exciting chance to join a dynamic and high-performing BU Technology Team at McDonald’s. You will be reponsibile for leading the evolution of our technology landscape for McDonald’s in Asia across IDL markets within the region.

Reporting directly to the Senior Director, CIO ASIA & LATAM, you will be at the forefront of driving technology-related engagement and executing innovative technology programs. Your contribution will shape the future of technology within McDonald's markets across this dynamic and challenging region.

Collaborating with cross-functional teams across Asia and tapping into the knowledge from our Global Technology teams, you will need to establish seamless alignment and create a technology adoption plan in partnership with our Developmental Licensee (DL) partners in Asia.

We're seeking an self-motivated leader, someone with a true passion for all things technology and a natural ability to influence senior leaders within our organization. This will be instrumental in gaining their commitment and driving exceptional results through securing long-term commitment to invest.

What will my accountabilities be?

Market, BU, and Global Technology Alignment

· Serve as the primary liaison between McDonald's Asia markets and Global Technology solutions, practices, standards, and platforms while fostering strong relationships.

· Ensure market needs, plans, and commitments are aligned with the deployment capacity offered by globally approved suppliers and partners.

· Collaborate with the Vendor Management Office (VMO) and legal teams to facilitate commercial agreements with third-party suppliers, acting as an escalation point for markets and the business unit.

· Partner with the business unit to develop a multi-year technology roadmap that supports the business goals.

· Manage expectations of the business unit and markets regarding the availability and capabilities of the Global Technology solutions.

· Regularly review and influence organizational needs at the market level and within Global Technology, including succession plans and identifying missing capabilities.

Technology Planning and Adoption

· Drive the adoption of Global Technology standards and solutions across Asia markets.

· Lead the annual planning exercise in collaboration with the Global Technology team, business unit and markets.

· Track deployment efforts, proactively manage risks, and address challenges to ensure the success of the technology deployment program.

· Adjust commitments as needed and seek alignment with leadership.

· Monitor and track the progress of markets in adopting various global solutions, such as core restaurant solutions, hardware, and operating systems.

Communication

· Regularly share information about the global technology solution portfolio and technology standards, ensuring alignment with market business plans and addressing any legal considerations for the Asian DLs.

· Proactively communicate the latest information to market leadership, providing updates on a regular cadence and facilitating their participation in global events, such as CIO meetings and GTRM summits.

· Deliver clear and effective communications regarding the annual planning process, technology pricing guide, and the latest technology standards.

Governance

· Guide governance processes with various organizations to make informed technology decisions, manage adjustments, and mitigate technology risks.

· Manage relationships and conduct regular reviews with 3rd party technology suppliers, ensuring effective governance.

· Contribute to the market quarterly business reviews and DL business reviews to provide valuable insights and support decision-making.

· Provide support to global internal audit initiatives as required.

Skills

· Strong communication, influencing, collaboration, and relationship-building skills.

· Exceptional stakeholder engagement and cross-functional alignment skills, demonstrating organizational awareness and the ability to balance strategic vision with tactical direction.

· Tenacity and drive to achieve results independently with minimal direction, embracing adaptation and change management.

· Creative thinking and the ability to think outside the box to solve complex problems.

What background do I need to have?

· Strong track record in building and deploying technology strategy and roadmaps across a large and complex multi-disciplinary business:

• Translating Corporate vision into a robust strategy
• Exposure to deloying technology solutions across multiple markets and geographices
• Adept at analysing data to drive and create robust strategic outcomes and opportunites

· Broad knowledge and understanding of multiple technical displines across infrastructure, security, development and payments

· Strong communication, influencing and presentation skills – adept at building strong relationships to deliver multually beneficial outcomes with internal and external stakeholders.

o Inc. experience of working with 3rd party vendors & franchises.

· General understanding of restaurant operations and consumer experiences - ideally McDonald's

· Good understanding of and experience in product development and deployment processes for technology solutions

Desirable:

· Bachelor’s degree in Computer Science or equivalent

· MBA is a plus or experience in similar roles

At McDonald’s we are People from all Walks of Life...

“At McDonald’s, we are people from all walks of life…

People are at the heart of everything we do and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere

Location: Ang Mo Kio

Responsibilities

• Lead and provide direction to teams. Explore emerging technologies and industry trends. Identify new technologies that can drive innovation and competitive advantage
• Build and maintain technology roadmap to meet business needs
• Ensure that all technology systems comply with industry regulations and standards.
• Serve as a key point of contact for technology-related matters
• Providing updates to senior leadership and stakeholders on progress, challenges, and opportunities.

Requirements

• Bachelor or Masters in Computer Science, Engineering or equivalent work experiences
• 8-10 years of relevant experience in technology leadership roles
• Experience in Generative AI, Large Language Models or other emerging technologies

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Imperial Global Singapore – NH3-SOFC – Assistant Programme Director

Location: Singapore

Salary: S$12,000 – S$14,000, Monthly dependent on experience, plus performance related bonus

Hours: Full Time

Imperial Global Singapore, Imperial College London’s formal research and innovation entity in Singapore, is seeking an experienced senior postdoctoral research assistant as an Assistant Programme Director for the NH3-SOFC research programme on development of direct ammonia solid oxide fuel cells. This programme represents a new and timely collaboration between the United Kingdom and Singapore and will be based at Imperial Global Singapore (IGS) offices, located on the campus of the National University of Singapore. This senior role will be responsible for leading the coordination of the NH3-SOFC research team, working across materials science, device engineering, electrochemistry, and in collaboration with the Programme Co-Directors based at both IGS and Nanyang Technological University.

The programme aims to develop solid oxide fuel cells that can effectively and efficiently use ammonia directly as a fuel source while maintaining high performance and durability. To overcome challenges related to material compatibility, anode degradation due to nitrification, slow chemical/electrochemical processes, and performance loss, the research will explore new materials, catalysts, and cell designs. There will be two cell types of interest in this programme: i) oxygen-ion and ii) proton-conducting ceramic membrane electrolytes. The project will span the length scales, from materials discovery, including with computational approaches, through mechanical properties and microstructure optimisation to incorporation into short stacks for durability testing.

The Assistant Programme Director will be tasked with leading the coordination of the research team based at IGS, coordinating with the NTU based team in collaboration with the work package leads and contributing to management of the programmes finances and reporting requirements by working closely the IGS Associate Director. In addition, the appointee will be expected to lead an independent programme of research developed in collaboration with the Programme Director.

Full Job Description: https://www.imperial.ac.uk/media/imperial-college/administration-and-support-services/international-relations-office/public/imperial-global-singapore/IGS---SOF-C---Job-Description---Assistant-Programme-Director.pdf

Positions will be initially for 2 years fixed term (subject to 6-month probation) with potential for extension.

Please apply here: Assistant Programme Director Application form

Applicants will need to include a Cover Letter and CV with publication list.

Applications will be reviewed on a rolling basis, with final submission 31 January 2025.

Informal enquiries are greatly welcome. You are encouraged to send an e-mail to Professor Stephen Skinner [email protected].

Questions about the recruitment process, should go to Paige Noyce, Associate Director [email protected].

Positions are based in Singapore at Imperial Global Singapore at the National Research Foundations Campus for Research Excellence and Technological Enterprise (CREATE) located on the campus of the National University of Singapore.

JOB SUMMARY

The Director of Sales leads, manages and oversees the room sales, room reservations & event sales for the hotel, ensuring maximisation of revenue. The Director of Sales collaborates & aligns the management team and extended teams to develop & implement strategies that are financially viable for the hotel; and in return, achieve profit & product leadership. This role requires a sales focused leader who understands hospitality sales, reservations, revenue management, and event planning & execution.

ACCOUNTABILITIES:

1. Works with the General Manager & extended teams to develop a sales & events plan that identifies market niche and segments & defines a tactical plan to focus on these.

2. Monitor and review sales production and adjust sales & events activities, account coverage and sales priorities in order to achieve / exceed planned goals.

3. Implementing sales plans that drive incremental occupancy, increase average rates and grow event sales.

4. Optimise room utilization by accessing the demand and supply for rooms & reservations.

5. Review reports & sales forecast to analyze current/potential market & sales trends.

6. Review regularly activity reports and ensure targets and Sales objectives are met.

7. Prepares necessary reports for management reporting.

8. Identifying, soliciting, influencing and converting highly valuable revenue opportunities.

9. Developing & maximising relationships with selected key accounts.

10. Builds and strengthens relationships with existing & new customers to enable future bookings. Activities to include sales calls, entertainment, hotel site inspections etc.

11. To be the key client contact on-the-ground, welcoming clients, conducting site visits, and management of VIP groups and client reservations.

12. To manage guest database and CRM, including history, spending trends, preferences.

13. Collaborate with the Marketing team on the following:

· create & develop special events & sales blitzes to showcase the hotel to potential clients.

· develop & enhance awareness & reputation of the hotel & the brand in the local community.

14. Assist in building sales collateral, printed materials, and mailers to drive awareness of the hotel.

15. Attend selected trade shows and market events to promote new business and increase sales and marketing opportunities for the hotel.

16. Propose and oversee the set-up of a viable sales administration system covering portfolio management to meet sales team’s needs.

17. Responsible for the people management of the sales team including but not limited to recruitment, performance management and development of the team.

18. Coach and develop team members; inspire and motivate sales success, effectively manage team and individual performance to achieve success metrics.

19. Communicates a clear & consistent message regarding departmental goals to produce desired results.

20. To maintain flexibility to perform other duties and projects as required and deemed necessary to support the Hotel’s overall business objectives.

QUALIFICATIONS:

· Minimum 15 years’ experience in the hospitality industry in areas of Sales & Events management

· Bachelor’s Degree or related qualifications.

SKILLS:

· Highly motivated individual, professional with a positive attitude.

· Excellent communication and interpersonal skills.

· Strong Networking Skills.

· Ability to multi-task and work in a high-volume atmosphere.

· Proven ability to lead others and positively influence employee behaviour.

· Fluent with financials, budgeting and revenue management.

· Results orientated with good planning, organising, interpersonal, communication and leadership skills.

· Computer literacy is essential.

What do we expect from you?

The Sales Director is a senior leadership role responsible for driving the overall sales strategy and revenue growth for the hotel. The role focuses on building strong relationships with key market segments, identifying new business opportunities, and ensuring that sales targets align with the hotel’s goals. The Sales Director will lead the sales team to achieve operational excellence while maintaining the highest standards of professionalism and service.

How your day looks like:

Sales Strategy and Planning

• Develop and implement the hotel’s sales and marketing strategies to achieve revenue goals across room sales and other revenue streams.
• Conduct market analysis to identify trends, competitor activities, and opportunities for growth.
• Prepare and execute annual sales plans, including goals for key market segments.

Revenue Growth

• Drive room sales and ancillary revenue by securing business from corporate, leisure, group, and other target markets.
• Focus on high-value accounts to maximize profitability and ensure repeat business.
• Collaborate with the Revenue Management team to optimize pricing strategies and ensure alignment with market demand.

Key Account Management

• Cultivate and maintain strong relationships with existing clients, corporate partners, and travel agencies.
• Identify and secure new business opportunities to expand the hotel’s client base.
• Represent the hotel at industry events, trade shows, and networking opportunities.

Team Leadership and Development

• Lead, mentor, and manage the sales team to ensure high performance and achievement of sales targets.
• Provide regular training to enhance team members’ skills in prospecting, negotiation, and relationship management.
• Foster a positive, results-oriented culture within the sales department.

Collaboration and Coordination

• Work closely with the Marketing, Revenue Management, and Operations teams to align sales initiatives with overall hotel objectives.
• Support the General Manager/Senior Executive in preparing sales reports and forecasts for ownership and stakeholders and other ad hoc duties when required.
• in preparing sales reports and forecasts for ownership and stakeholders and other ad hoc duties when required.

Reporting and Analysis

• Monitor sales performance metrics and prepare monthly and quarterly reports.
• Analyze business trends and develop actionable insights to improve sales performance.
• Regularly review key account performance and adjust strategies as needed.

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Job Overview:

As the Director of Operations, you will be responsible for overseeing the day-to-day operations of all Kebabs Faktory outlets in Singapore. This role requires a strategic leader with a strong operational background in multi-outlet fast food industry, a passion for excellence, and a commitment to ensuring the highest standards of customer service.

Responsibilities:

Operational Leadership:

• Oversee and streamline operational processes across all eight outlets to ensure quality, efficiency and consistency.
• Develop and implement strategies to enhance overall operational performance and customer satisfaction.

Team Management:

• Lead and inspire a diverse team of outlet supervisors, kitchen staff, and frontline employees.
• Foster a positive and collaborative work environment that encourages teamwork, accountability, and continuous improvement.

Quality Control:

• Ensure the consistent quality of food, service, and cleanliness in all outlets.
• Implement and enforce standardized operating procedures to maintain brand integrity.
• Maintain a 4.5 min customer reviews across all leading digital platforms like Google, Social sites and Delivery aggregators like Grab, Deliveroo & Quandoo.

Financial Management:

• Collaborate with the finance team to develop and manage budgets, control costs, and optimize profitability.
• Monitor key financial metrics and implement strategies for cost reduction and revenue enhancement.

Supply Chain Management:

• Oversee inventory management and supply chain logistics to minimize wastage and maintain optimal stock levels.

Compliance and Standards:

• Ensure compliance with all relevant health, safety, and hygiene regulations.
• Uphold brand standards and work towards achieving and maintaining industry certifications.

Customer Experience:

• Lead by example. Make customer experience the key driver and differentiator.
• Continuously assess and enhance the customer experience through feedback analysis and strategic initiatives.
• Implement measures to improve customer satisfaction and loyalty.

Qualifications:

Positive Attitude | Proven experience in a senior operational role within the Quick Service Restaurant (QSR) industry | Strong leadership and team management skills | Excellent problem-solving and decision-making abilities | Knowledge of food safety and regulatory compliance | think outside the box | challenges the status quo

Preferred Qualifications:

MBA or relevant advanced degree. Experience in the expansion and scaling of restaurant operations. Familiarity with technology solutions for restaurant management.Passion for the food and beverage industry and staying updated on industry trends.

How to Apply:

Interested candidates should submit a resume, cover letter, and any relevant certifications to [Email Address]. Please include "Director of Operations Application - Kebabs Faktory" in the subject line. Applications will be accepted until [Closing Date].

We are an equal opportunity employer and encourage candidates from diverse backgrounds to apply. Only candidates selected for an interview will be contacted.

Benefits and Growth:

• High income earning opportunities based on self performance
• Employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Intra-departmental mentor and buddy program for in-house networking
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package

JOB SUMMARY

Reporting to the Hotel Manager, the Director of Wellness will be responsible for overseeing the spa, salon, fitness center and swimming pool operations as well as the development and implementation of wellness and recreational activities for the guests so as to create a wholesome well-being stay experience for the guests.

What you will be DOING:

· Assume full responsibility and lead the wellness and apa team to ensure a smooth and seamless daily operation.

· Develop the annual business plan and budget for the wellness and spa operations, monitor and track the respective monthly P&L closely to achieve and/or exceed the established business targets.

· Work closely with the marketing team to develop and implement marketing strategies to attract new clients and retain existing ones. This includes creating promotional offers, loyalty programs, and special events.

· Design achievable goals and incentive programs for the wellness and spa team to achieve financial goals and team productivity and efficiency.

· Drive the team to achieve monthly wellness and spa upsell target to improve profitability.

· Champion and is responsible to drive high standards of services in wellness and spa operations.

· Keep abreast of changes in wellness and spa market/business trends; Stay current and relevant to achieve greater operational and service excellence.

· Ensure that all wellness and spa services are delivered with the highest standards of quality and professionalism. This includes managing treatment schedules, room utilization, and ensuring peak efficiency and productivity.

· Drive and put in place a consistent high standard personalised guest well-being program to ensure service excellence and immaculate offerings are made to the guests and meeting their needs.

· Connect actively and establish rapport with guests, building a strong network of regular guests and maintaining good relationship with them.

· Manage the inventory purchase and control for products, equipment, and supplies. Ensure that all items are well-stocked and maintained.

· Conduct daily walkthroughs and ensure the maintenance and housekeeping of all facilities and areas. This includes cleaning of treatment rooms, relaxation areas, and common spaces, etc.

· Organise wellness events and workshops; Coordinate with external vendors and partners to deliver engaging and beneficial programs for guests.

· Build strong relationships with wellness and spa suppliers to ensure the quality and consistency of products and services. Negotiate contracts and managing supplier performance.

· Implement eco-friendly practices and promoting sustainability within the spa. This includes reducing waste, conserving energy, and using environmentally friendly products.

· Ensure all required reports and administrative duties are submitted and completed accurately and timely.

· Lead, manage, supervise and coach the direct reports.

· Conduct performance review for the direct reports.

· Ensure duty roster is planned effectively and productively.

· Conduct daily shift briefing.

· Ensure compliance of all brand/operating standards and/or LQA.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives.

· Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· Degree/Diploma in Business Adminstration

· Minimum 5 years of relevant wellness and spa working experience in a senior managerial appointment

· Strong business acumen, critical thinking and strategic decision-making skills

· Strong human relations and influencing skills

· Strong communications (verbal and written), planning and coordination skills

· Ability to work independently and take initiative

· Creative and resourceful

· Passion for promoting health and wellness

· Possess strong local wellness and spa market knowledge

· Flexible with working days and hours including weekends and public holidays

The main responsibilities and tasks of this position are listed as, but not limited to the following:

Sales Strategy Support and Assistance:

• Collaborate with the Director of Catering Sales to create and implement strategic sales plans aimed at meeting or surpassing the annual catering budget and increasing market share.
• Assist in evaluating the effectiveness of sales strategies, incorporating market feedback to suggest and implement improvements.
• Analyze market trends and competitor activities to help refine and adjust sales strategies.
• Design and plan meeting/event/wedding packages that maximize conversion rates and profitability for the hotel.

Team Support and Leadership:

• Support the Director in guiding and mentoring the catering sales team, fostering a collaborative and high-performance environment.
• Assist in setting performance objectives, conducting reviews, and providing constructive feedback to team members.
• Participate in the recruitment, hiring, and onboarding processes for new team members.
• Support the training of junior sales staff to ensure they acquire the skills necessary for optimal performance.
• Supervise the team to ensure adherence to service standards and methods.
• Enhance team capabilities through coaching and development opportunities to build future organizational strength.

Client Relationship Management:

• Establish and sustain robust relationships with a diverse client base, including corporate entities, government agencies, travel agencies, airlines, and event organizers.
• Anticipate and address client needs by tailoring catering solutions to their specific requirements.
• Assist in managing client communications, resolving issues, and ensuring high levels of satisfaction.

Sales and Revenue Management:

• Support the team in reviewing proposals and contracts, negotiating terms, and closing deals when necessary.
• Engage in industry events, trade shows, and networking functions to generate leads and build business relationships.
• Help manage function spaces, meeting rooms, and ballrooms to maximize revenue and optimize booking strategies.
• Contribute to upselling and cross-selling efforts, targeting new customers, and expanding existing accounts.
• Oversee the sales of various group business aspects, including hotel function and banqueting rooms, corporate events, weddings, and social celebrations.
• Build long-term client relationships through consistent sales services, follow-ups, and rapport-building.
• Secure new and repeat business by liaising with airlines, travel agencies, vendors, government bodies, and professional associations in local, domestic, and international markets.
• Actively prospect and manage inquiries, maintaining a full pipeline and exceeding catering revenue targets.
• Manage communications within the hotel and with clients, ensuring prompt follow-up and effective handling of inquiries.
• Monitor event production and adjust activities as needed to meet goals.
• Collaborate with Executive Chef to create new catering menus and concepts to maintain a competitive edge.

Event Coordination and Execution:

• Prepare and manage Banquet Event Order (BEO), ensuring all details are documented and agreed upon by all parties.
• Manage event deposits, payments, and billing, ensuring timely collection of all revenue.
• Attend or lead Banquet Event Order meetings, pre-con meetings, and other relevant meetings to ensure all departments are informed about event details and last-minute changes.
• Work with internal departments to ensure seamless event execution and fulfilment of guest requirements.
• Maintain high customer satisfaction through professional service and meticulous attention to detail in event delivery.
• Oversee the planning and logistics of large-scale events, including off-site events, ensuring client expectations are met.
• Follow up on post-events to address issues, gather feedback, and encourage repeat business.
• Continuously refine processes based on feedback, monitor catering sales performance, and drive innovation and necessary changes.

Market Analysis and Reporting:

• Conduct research to identify market trends and opportunities for business growth.
• Assist in tracking and reporting on sales performance, client satisfaction, and key metrics.
• Provide regular updates to the Director of Catering Sales, recommending improvements based on data analysis.
• Understand competitors' strengths, weaknesses, and pricing strategies, and implement approaches to maintain a competitive edge.
• Stay informed about market dynamics, client demographics, seasonal trends, and industry developments to keep the hotel ahead of the competition.

Budget and Financial Management:

• Assist the Director in preparing and managing the annual catering revenue and expense budget.
• Monitor financial performance to ensure targets are met and cost control measures are in place.
• Support in maintaining monthly revenue and expense forecasts within the specified variance.

Administrative Duties:

• Maintain accurate records of client interactions, sales activities, and event details using the hotel’s CRM system.
• Prepare regular reports on sales performance, client feedback, and market trends.
• Provide feedback and suggestions for continuous improvement in the wedding sales processes.
• Ensure compliance with all hotel policies and procedures, as well as relevant legal and regulatory requirements.

Other Duties:

• Perform any other duties that may be assigned by Management, demonstrating flexibility and a strong commitment to the hotel's success.