Total 3 english language instructor job vacancies in Information Technology category in d02 anson tanjong pagar

Responsibilities:

• Handle and resolve end to end post-sales queries in Japanese language for non-English speaking clients (in writing) regarding advertising products across email and chat channels
• Own and drive query resolution through collaboration with Product groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Manage escalations workflows with internal teams
• Partner with upstream technical specialists to educate advertisers on product features and common issue types
• Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution
• Develop as a subject matter expert across assigned product area and mentor fellow team members

Requirements:

• BA/BS degree or equivalent practical experienc with 4+ years of Technical Customer support or Operations experience
• Business proficiency (written) in Japanese (Min. JLPT N2 or equivalent certifications) to communicate with non-English speaking clients via emails and live chats
• Fluent with social media products usage and basic understanding of Advertising industry
• Experience in a Contact Centre/Service program with any Advertising Tech company is a plus

Interested applicants please submit your resume to [email protected] or click Apply Now button.
We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Job scope:

• Prepare, design, develop lesson plans including teaching materials for students
• Deliver physical and online lessons in a professional manner and manage students in a classroom setting
• Review and feedback on the curriculum and update lessons on a continuous basis to meet teaching objectives
• Engage with both students and parents to provide advice and guidance
• Perform any ad-hoc duties or responsibilities assigned

Requirement:

• Bachelor’s degree in English and education.
• At least 2 years of work experience in teaching English
• Excellent academic track record in English Language
• A strong interest in teaching as a long-term career.
• Applicants who are willing to work on both weekends will be considered favourably.

Job scope:

• Prepare, design, develop lesson plans including teaching materials for students
• Deliver physical and online lessons in a professional manner and manage students in a classroom setting
• Review and feedback on the curriculum and update lessons on a continuous basis to meet teaching objectives
• Engage with both students and parents to provide advice and guidance
• Perform any ad-hoc duties or responsibilities assigned

Requirement:

• Bachelor’s degree in English and education.
• At least 2 years of work experience in teaching English
• Excellent academic track record in English Language
• A strong interest in teaching as a long-term career.
• Applicants who are willing to work on both weekends will be considered favourably.