YWCA Fort Canning is a beautiful accommodation of 175 spacious rooms. Nested beside the lush surroundings of Fort Canning Park, it offers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter a world filled with warmth and serenity.
Our Sales Department is a team of highly motivated professionals responsible for marketing our rooms and hospitality services and maintaining a robust relationship with our valued customers. They collaborate closely to formulate strategies and implement business plans to encourage customers to patronize our accommodation, meeting facilities and café. We are looking for dynamic persons to join the team as Assistant Director of Sales and contribute to our service offering.
Key Responsibilities:
· To assist the Management and DOS in planning and formulating sales strategies for the sales department through a review of the market landscape and client segment and identifying sales opportunities.
· To conduct sales calls, visit potential clients, negotiate sales contracts, host site inspections, and be responsible for securing room sales.
· To prepare proposals, contracts, and confirmation letters, monthly room sales forecast and revenue, and other correspondences and forms required to ensure smooth operations of all the departments.
· To follow up with clients to obtain feedback on the services rendered and conduct post-mortem sessions when necessary, and lead service recovery for customer retention.
· To conduct market research quarterly, using the insights gained to formulate proactive strategies and plans to ensure business sustainability and profitability.
· To meet regularly with team members to present sales reports and recommendations, review sales channels and avenues, provide feedback on market situation and competitors’ analysis and contribute ideas to improve business.
· To contribute to a collaborative work culture by managing inter-department work relationships well. [GC1]
· To support any ad-hoc task as assigned by the management.
Key Requirements:
· Minimum 5 years of relevant experience preferably in the Hospitality or Corporate or Leisure sector.
· Familiar with different market segments and possess a proven sales track record of managing corporate accounts in relevant sectors.
· Sound knowledge of long-term sales strategies and associated practices.
· Driven and self-motivated, with excellent time management and multitasking skills.
· Excellent communication and writing skills.
· Good computer skills in Microsoft Word, Excel and Powerpoint.
· A proactive team player.
We emphasize on a work culture of service, commitment, compassion, respect and teamwork and developing each individual to his/her fullest potential. You can look forward to a stable and exciting career, and the opportunity to maximize your talents and potentials. In addition, you can make a difference in the local community through your work that promises to be rewarding, meaningful and enjoyable.
Join our YWCA family today!!!
