Total 4 it specialist job vacancies in Information Technology category in Sembawang, North West

Job Overview:

Ace Business Pte Ltd is a trusted technology solutions provider committed to delivering exceptional IT services to our clients. We are a fast-paced, customer-focused team passionate about technology and innovation.

We’re looking for a dedicated IT Technical Support Specialist to join our team and provide reliable IT support, ensuring smooth operations for our clients.

As an IT Technical Support Specialist, you will:

• Provide IT Support: Assist clients with troubleshooting hardware, software, and network issues.
• Onsite and Remote Assistance: Deliver onsite technical support and resolve client issues effectively.
• Setup and Maintenance: Handle system setups, upgrades, and routine maintenance tasks.
• Documentation: Maintain clear records of support requests, resolutions, and system configurations.
• Collaborate: Work closely with the team to ensure timely and effective solutions for all IT-related challenges.

To excel in this role, you should have:

• Experience: 1–3 years in IT support or a related role.
• Skills:Strong troubleshooting abilities for hardware, software, and network issues.
  Basic knowledge of networking concepts (e.g., static IPs, routers, and switches).
• Certifications: CompTIA A+, Network+, or equivalent certifications (preferred but not mandatory).
• Personality: Customer-focused, problem-solving mindset, and the ability to work under pressure.
• Education: Diploma in IT or related field.

Why Join Us?

• Growth Opportunities: Gain hands-on experience and advance your technical skills.
• Dynamic Team: Work in a supportive and collaborative environment.
• Impactful Work: Play a key role in delivering solutions that make a difference to our clients.

Job Description & Requirements

• Responsible for supporting the daily operations of Active Directory, DHCP, DNS, GPO, WSUS and Endpoint Protection.
• Manage windows server configuration changes, backup, security updates & patches, and high availability.
• Develop automated process and system deployment scripts to reduce redundant and manual day-to-day activities.
• Analyse existing infrastructure usage, research for emerging cloud technologies for potential migration and adoption these solutions.
• Coordinate with management for support escalation, updates, enhancements, and new initiatives rollout.
• Responsible for managing security access to all systems within the domain.
• Provides recommendation to improve local Information Security postures to align with Group IT policies and compliance to local regulatory requirements.
• Perform periodic system monitoring for security vulnerabilities, system access & change logs, privileged users access, and inactive users housekeeping.
• Monitor (and respond to) all system alerts and provide technical support in terms of troubleshooting, diagnosing and resolving hardware, software, cloud, and other inter-related system problems.
• As required, escalate and follow up with vendors to rectify the issue for any hardware and software related issue.
• Provide support to IT helpdesk team and end-users when required.

ERP Key Responsibilities :

• ERP System Management: Oversee the maintenance and updates of the ERP Software Coordinate with Synergix Helpdesk for troubleshooting and system upgrades
• 2 User Support :Provide support to KH Staffs for ERP-related issues, Account creation / suspension, Conduct training for new users
• 3 Data Management :Ensure the integrity and accuracy of the data within ERP system, Monitor data entry processes and provide guidance to users
• 4 Reporting: Understand the data needed by each department and advise on the appropriate reports to generate and how to interpret the data, Analyze data trends and suggest improvements
• 5 Project Coordination: Led ERP implementation projects and enhancemnets
  Collaborate with various departments to gether requirements and provide solutions

Job Requirement:

• Degree/Diploma or equivalent in any relevant discipline.
• Minimum 3 years' experience working in Windows Server administration or similar role.
• Strong technical knowledge and understanding of Active Directory, PowerShell scripting, GPO, and networking technologies is a must.
• A hands-on engineer who is experienced in coordinating infrastructure project, rolling out new initiatives and enhancing security, and automating repetitive administrative tasks.
• Proficient in Microsoft technologies such as O365, MS Office, etc.
• Excellent interpersonal skills. An active listener who is patience, able to work well with others, motivate, and mediate conflicts.
• Resourceful, independent, able to work under pressure and multi-task.

Job Summary

IT Planning & Finance: The successful applicant will be part of the team in Technology Business Management (TBM) Unit.

The applicant is responsible for supporting the effective planning, reporting, and financial oversight of the Technology

Group (TG) projects and initiatives. This role focuses on driving governance processes, ensuring alignment between strategic

IT plans, and maintaining robust financial management practices. The individual will work closely with internal teams to

execute financial reporting, project planning, and budgeting activities across the organisation.

Key Responsibilities

1. IT Planning & Governance

• Project Pipeline and Portfolio Management: Support the development and reporting of the TG project pipeline, including tracking and analysing project performance and key deliverables.

• Business-As-Usual (BAU) Reporting: Assist in preparing BAU performance reports for ongoing TG initiatives and align with overall strategic goals.

• Manpower Planning: Contribute to TG manpower planning processes, ensuring adequate staffing for IT projects and initiatives based on current and future needs.

• Transformation Office Support: Assist in activities related to the TG Transformation Office, helping to align project governance with the Digital Government Blueprint and other long-term strategic plans.

• Governance Frameworks: Assist in the implementation of IT governance frameworks to ensure compliance with organisational policies and standards.

2. IT Financial Management

• Budgeting and Financial Planning: Support the preparation of TG’s annual financial budget, working with divisions to ensure accurate forecasting of project costs and IT resource allocation.

• Financial Reporting: Assist in tracking financial performance across TG projects, including monthly and quarterly reporting on expenses, revenue, and capital expenditures.

• Asset Ownership and Management: Support the implementation of TG’s asset ownership framework, tracking and managing IT assets, ensuring accurate financial records are maintained.

• Workday Data Management: Assist in the management and maintenance of the TG Workday data management framework, ensuring financial data is accurate, updated, and aligned with TG project objectives.

• Expense Tracking and Forecasting: Collaborate with divisions to execute monthly financial forecasts, tracking variances and ensuring budget adherence.

What we are looking for

Requirements:

• Min. 5 years of experience in IT governance, project planning, or financial management.

• Strong understanding of IT project planning, governance frameworks, and financial reporting.

• Experience in financial budgeting, expense tracking, and project portfolio management.

• Familiarity with financial and resource management tools (e.g., Workday) and IT budgeting frameworks.

• Excellent organisational, analytical, and communication skills.

• Ability to manage multiple priorities and work with cross-functional teams.

Key Skills:

• IT Project Planning and Governance

• Financial Budgeting and Reporting

• Data Management and Financial Systems (Workday or similar)

• Stakeholder Collaboration and Communication

Job Summary

IT Resourcing & Commercials

The successful applicant will be part of the team in Technology Business Management (TBM) Unit. The applicant is responsible for supporting vendor management and procurement processes. This position supports the Technology Group (TG) in its day-to-day management, vendor relations, and strategic procurement activities, while maintaining alignment with organisational goals and ensuring compliance with procurement standards.

Key Responsibilities

1. IT Management Support

• Vendor and WOG Engagement: Assist in facilitating engagement between TG and external vendors, as well as Whole-of-Government (WOG) entities, to ensure collaboration and alignment with key initiatives.

• Event and Initiative Management: Coordinate and provide logistical support for TG-hosted events and industry initiatives, ensuring effective execution.

• Office Space and Planning: Contribute to the planning and management of TG office space, ensuring optimal usage for team members and operational requirements.

• Executive Support: Provide administrative support to TG leadership, including scheduling meetings, managing travel logistics, and preparing materials for executive presentations and initiatives.

2. IT Resourcing & Commercials

• Vendor Performance and Spend Analysis: Assist in tracking and analysing the performance of TG vendors, ensuring alignment with service level agreements (SLAs) and budgetary constraints.

• Augmented Resource Planning: Support TG’s augmented resource planning by helping with workforce forecasting, allocation, and budgeting to meet project and operational demands.

• Strategic Vendor Partnerships: Contribute to the management of strategic vendor relationships, focusing on dependency management and optimising partnerships to meet TG objectives.

• Procurement and Contract Management: Assist in the management of procurement documentation (AORs, PRs, POs, Contracts), ensuring compliance with organisational standards. Help maintain the central contract repository.

• Demand Aggregation and Bulk Procurement: Support the execution of demand aggregation and bulk procurement processes, ensuring cost-effective purchasing and efficient resource allocation across the TG.

What we are looking for

Requirements:

• 3-5 years of experience in IT operations, vendor management, or procurement.

• Strong understanding of vendor management, resourcing, and procurement processes.

• Familiarity with procurement documentation standards, contract management, and demand aggregation.

• Experience in managing vendor relationships and analysing performance metrics.

• Excellent organisational, communication, and analytical skills.

• Ability to manage multiple tasks and support cross-functional teams in a fast-paced environment.

Key Skills:

• Vendor Performance Management

• IT Resourcing and Workforce Planning

• Procurement and Contract Management

• Event and Initiative Management

• Analytical and Financial Reporting Skills

• Stakeholder and Vendor Engagement