Total 3 office administrator job vacancies in Information Technology category in d27 yishun sembawang

Job Description & Requirements

• Responsible for supporting the daily operations of Active Directory, DHCP, DNS, GPO, WSUS and Endpoint Protection.
• Manage windows server configuration changes, backup, security updates & patches, and high availability.
• Develop automated process and system deployment scripts to reduce redundant and manual day-to-day activities.
• Analyse existing infrastructure usage, research for emerging cloud technologies for potential migration and adoption these solutions.
• Coordinate with management for support escalation, updates, enhancements, and new initiatives rollout.
• Responsible for managing security access to all systems within the domain.
• Provides recommendation to improve local Information Security postures to align with Group IT policies and compliance to local regulatory requirements.
• Perform periodic system monitoring for security vulnerabilities, system access & change logs, privileged users access, and inactive users housekeeping.
• Monitor (and respond to) all system alerts and provide technical support in terms of troubleshooting, diagnosing and resolving hardware, software, cloud, and other inter-related system problems.
• As required, escalate and follow up with vendors to rectify the issue for any hardware and software related issue.
• Provide support to IT helpdesk team and end-users when required.

ERP Key Responsibilities :

• ERP System Management: Oversee the maintenance and updates of the ERP Software Coordinate with Synergix Helpdesk for troubleshooting and system upgrades
• 2 User Support :Provide support to KH Staffs for ERP-related issues, Account creation / suspension, Conduct training for new users
• 3 Data Management :Ensure the integrity and accuracy of the data within ERP system, Monitor data entry processes and provide guidance to users
• 4 Reporting: Understand the data needed by each department and advise on the appropriate reports to generate and how to interpret the data, Analyze data trends and suggest improvements
• 5 Project Coordination: Led ERP implementation projects and enhancemnets
  Collaborate with various departments to gether requirements and provide solutions

Job Requirement:

• Degree/Diploma or equivalent in any relevant discipline.
• Minimum 3 years' experience working in Windows Server administration or similar role.
• Strong technical knowledge and understanding of Active Directory, PowerShell scripting, GPO, and networking technologies is a must.
• A hands-on engineer who is experienced in coordinating infrastructure project, rolling out new initiatives and enhancing security, and automating repetitive administrative tasks.
• Proficient in Microsoft technologies such as O365, MS Office, etc.
• Excellent interpersonal skills. An active listener who is patience, able to work well with others, motivate, and mediate conflicts.
• Resourceful, independent, able to work under pressure and multi-task.

Key Responsibilities

• Design the database’s architecture and modelling strategies to ensure that the database is secure, scalable and performs reliably.
• Work with the application development team to define the application data model and work on tuning and optimizing database related operation.
• Be point of contact to principal vendors for software and hardware.
• Provide production support and responsible for the resolution of database related issues and duty rotation for afteroffice-hours support.
• Provide support on to application team on database related matters (e.g. data patching, application deployments, extracting data from database for reporting)
• Plan and strategize data mapping for migration of data from legacy systems to support the deployment of the project, ensuring no data loss during conversion.
• Review data mapping/conversion/integration specs between systems to ensure appropriate mapping quality and adherence to modelling strategies.
• Ensure timeliness and accuracy of data sync during co-existence with legacy systems.
• Develop and maintain database-related codes / scripts such as data sync scripts, data masking scripts, stored procedures etc.
• Ensure database services and servers availability.
• Install and configure Database and associated products

Provide operational support including:

• Ensuring database patches are performed in accordance with the patch release cycle.
• Troubleshoot and remediate security vulnerabilities reported by security scan.
• Reviewing and maintaining of database accounts.
• Monitoring and optimising database performance, such as optimising queries, creating indexes etc.
• Capacity planning.
• Configuring backup on database.
• Ensuring database is hardening in accordance with Authority standards.

JOB TITLE

System Administrator – IT Infrastructure Support

PURPOSE OF JOB

Support the system and network administration for all IT systems thus providing a reliable platform and foundation for all IT business applications. Responsibilities include efficient and effective performance of all computer hardware, operating systems, cabling, networks and communication and IT infrastructure.

JOB FUNCTION

1. Responsible for Level 1 & 2 IT Infrastructure support, and all aspects of desktop PCs, notebooks, printers, and other peripherals which includes implementation, patching, installation and configuration.
2. Administering, maintaining, and managing the computer systems - Operating Systems and Communication Systems.
3. Maintains documentation regarding security and service records relating to hardware, software, and IT infrastructure.
4. Document, track, and monitor issues in a ServiceNow helpdesk ticketing system to ensure timely resolution.
5. Support and maintain end users account information including rights, security and systems groups.
6. Responsible in managing the data integrity, maintenance and ensure daily data is successfully backup and restore when and there needed.
7. Manage and update all IT assets records periodically.
8. Maintaining and supporting hardware, software and operating systems which in line with the goals and standards of the corporation and IT department policies. This includes installing and upgrading OS of PC hardware and software.
9. Conduct periodic maintenance, audit and compliance for desktop PCs and notebook.
10. Providing support for all office automation products, off-the-shelf application packages, users computing functions and email messaging.
11. Facilitate and liaison with all outsourced vendors for all application remote support and Move-Add-Change requests.
12. Ensuring computer and information security by implementing relevant procedures and standards.
13. Periodic update all Desktop PCs and notebooks to latest security patches and firmware. Conduct regular or quarterly end users’ computer audit and preventive maintenance.
14. Any other work assigned.

INTERACTION

Interfaces with end-users, technical support personnel in the corporation and HQ.

JOB SPECIFICATIONS

A diploma or degree holder preferably in Computer studies, Networking or Communications with at least 3 years working experience in the IT industry. Should be a team player and a reliable, responsible and diligent person that possesses initiative.

• Min. 3 years hand-on experience in administrating Windows Active Directory, DHCP, DNS, MS Exchange, MS Azure and other system related equipment.
• Min. 2 years hand-on experience in maintaining and troubleshooting Cisco network equipment’s, Global Protect VPN and Aruba wireless devices.
• Min. 2 years hand-on experience in managing and configuration of COMMVAULT, Solarwinds, Microsoft Defender, Azure Intune, Endpoint, Microsoft Authenticator, OKTA, OneDrive etc.
• Min. 2 years hand-on experience in Virtualization Technology, VMware, Citrix and SharePoint.
• Preferably holder of MCSA or MSCE, and/with CCNA, and other Management, Service desk skills.