Total 698 operations advisor job vacancies in Information Technology category in Singapore

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

In our digital transformation journey ahead, we intend to build loosely coupled but tightly aligned components that are built expecting to be reused for repeatability and consistency while being able response to changes quickly.

Our systems and applications must adopt common services, platforms, architectural principles, and design patterns. There is a need for an overarching strategy, architecture roadmap that enables our engineering teams to design and build new capabilities & features that are aligned to an end-state vision of how these systems and applications will operate within this architecture framework and being able to engineer them accordingly. The technology runway provides a set of framework and re-usable patterns to enable a consistent approach to security, maintainability and reliability.

Summary of Role
We are seeking a talented Enterprise Architect (EA) who have the passion for architecting and solutioning large, multi-technology across multiple business units. The incumbent has a balanced mix of technical and business skills, who can operationalize strategy through detailing implementation. The EA is an experience application and solution architect, an expert in application engineering in a cloud native environment.

The enterprise architect is responsible for the design and review of applications or services. The incumbent is a hands-on engineering lead who crafts and reviews applications design and architecture patterns. You will define and drive business-IT solutions that use innovative business processes, architectural and technical frameworks to provide high value solutions to complex business problems.

Why This Role Is Unique
As an Enterprise Architect at our bank, you will be at the intersection of technology innovation and regulatory compliance, ensuring that our systems are not only at the cutting edge of technology but also fully compliant with stringent regulatory standards. Your work will directly contribute to the bank’s operational excellence, resilience, and trustworthiness in the eyes of our customers and regulators alike. In this role, the EA act as a change agent who works closely with various stakeholders including technology heads, business, business analysts, application team, infrastructure specialists, platform architects and other domain architects. EA will also advocate innovation through the exploitation of emerging technologies to drive market differentiation by forging partnership with the stakeholders and the Centre of Excellence (CoE) team.

Responsibilities

• Organization Responsibilities: Shall perform the role of a trusted technology advisor / enterprise solution architect. Expected to drive large transformation work – existing and new. Ability to mentor and guide technical teams, fostering an environment of continuous learning and improvement. Collaborates with different engineering teams to develop and agree on system integration standards.
• Comprehensive Domain Knowledge Application: Apply extensive domain knowledge in savings, payments, credit cards, investments, and other digital banking services to the design and architecture of banking solutions.
• In-Depth Technical Architecture Review: Conduct thorough reviews of existing technical architectures, including software applications, infrastructure, and data management systems, ensuring they align with best practices for scalability, reliability, and security. Conduct in-depth analysis of our current systems and processes to identify opportunities for improvement and integration.
• Architectural Strategy and Vision: Develop and refine the architectural strategy for the bank, encompassing software, infrastructure, and cloud services. This includes establishing a clear vision that supports the bank’s objectives and growth. Evolve a conceptual solution and work with the eco-system and provide directions to the independent solution streams. Stitch it together by iterating with the stakeholders and other technology architects deriving from a business need.
• Application Engineering: Demonstrate proficiency in engineering key application technologies. Possess deep expertise in developing and maintaining robust web, middleware, and mobile applications, leveraging frameworks such as React, Angular, Spring Boot for accelerated development and enhanced scalability. Champion the adoption of industry-standard APIs to facilitate seamless integration between systems, ensuring interoperability and flexibility in the banking ecosystem. Harness the power of streaming platforms like message queue and Kafka to enable real-time data processing and analysis, empowering the bank to make data-driven decisions and deliver personalized customer experiences. Stay abreast of emerging technologies and trends in application development, continuously refining engineering practices to drive efficiency, agility, and innovation across the organization's technology landscape.
• Establish Standard Adoption: Develop and document application of design principles, service catalogues, patterns that can be adopted as the enterprise and solution architecture standards. Drive design consistency across the bank and reduce repeated and duplication of work. Communicate and enforces Enterprise Architecture models across the bank. Ensure proper documentation of standard processes and best practices in place. Promote standards, re-usable patterns, codes, API. Drive architecture and design consistency across the bank.
• Resilience and Disaster Recovery: Design and implement resilient system architectures that minimize downtime and data loss in the event of failures or cyber-attacks. Oversee the creation of disaster recovery plans that ensure quick recovery and continuity of operations.
• Performance Optimization: Analyze current systems to identify bottlenecks and inefficiencies. Propose and implement solutions to enhance performance, ensuring the bank’s technology platforms can handle growing transaction volumes and user demands smoothly.
• Scalability and Flexibility: Ensure architectures are designed to scale effectively with the bank’s growth, adapting to changing business needs and customer demands. This includes leveraging cloud technologies and modern architectural frameworks to facilitate flexibility.
• Integration and Interoperability: Design systems that ensure seamless integration and interoperability between different banking domains, facilitating a unified customer experience that allows easy access to savings, payments, credit cards, investments, and other banking products.
• Regulatory Compliance and Security: Design and implement technology solutions that comply with banking regulations and standards (e.g., MAS Technology Risk Management, GDPR, PCI DSS) to ensure data protection, privacy, and security.
• Site Reliability Engineering (SRE) Alignment: Adopt SRE principles to enhance system reliability and performance. This includes defining service level objectives (SLOs) and indicators (SLIs), implementing automation for deployment and scaling, and developing resilience testing practices (e.g., chaos engineering).
• Proactive Risk Identification and Mitigation: Employ advanced risk assessment methodologies to identify potential system vulnerabilities, failure scenarios or regulatory compliance gaps. Develop mitigation strategies to address these risks proactively, ensuring the bank remains ahead of potential threats.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Minimum 10 years of experience in solutioning for large complex programs with experience in banking solutions.
• An expert in application solution design and engineering with experience across some of these common technology stack e.g. web, mobile development using Kotlin, React, Angular, API technology, message streaming, middleware etc.
• Demonstrated expertise in reviewing and designing complex technical architectures, including detailed knowledge of software development practices, infrastructure components (e.g., servers, databases, networks), cloud computing models (IaaS, PaaS, SaaS), and modern architectural approaches (e.g., microservices, event-driven architectures).
• Experienced working in a cloud native work environment including public cloud, containers, serverless. Familiarity and some hands-on experience with common technology – e.g., Java, Springboot, Kong API Gateway, OpenShift, AMQ, Kafka, AWS etc.
• Ability to have conversations and present propositions to the senior management and carry the relationship along driven by content. Excellent verbal, written communication skills and executive presence.
• Strong leadership skills, with the ability to inspire and manage cross-functional teams. Good understanding of DevOps, SRE, and Agile methodology and tools.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

In our digital transformation journey ahead, we intend to build loosely coupled but tightly aligned components that are built expecting to be reused for repeatability and consistency while being able response to changes quickly.

Our systems and applications must adopt common services, platforms, architectural principles, and design patterns. There is a need for an overarching strategy, architecture roadmap that enables our engineering teams to design and build new capabilities & features that are aligned to an end-state vision of how these systems and applications will operate within this architecture framework and being able to engineer them accordingly. The technology runway provides a set of framework and re-usable patterns to enable a consistent approach to security, maintainability and reliability.

Summary of Role
We are seeking a talented Enterprise Architect (EA) who have the passion for architecting and solutioning large, multi-technology across multiple business units. The incumbent has a balanced mix of technical and business skills, who can operationalize strategy through detailing implementation. The EA is an experience application and solution architect, an expert in application engineering in a cloud native environment.

The enterprise architect is responsible for the design and review of applications or services. The incumbent is a hands-on engineering lead who crafts and reviews applications design and architecture patterns. You will define and drive business-IT solutions that use innovative business processes, architectural and technical frameworks to provide high value solutions to complex business problems.

Why This Role Is Unique
As an Enterprise Architect at our bank, you will be at the intersection of technology innovation and regulatory compliance, ensuring that our systems are not only at the cutting edge of technology but also fully compliant with stringent regulatory standards. Your work will directly contribute to the bank’s operational excellence, resilience, and trustworthiness in the eyes of our customers and regulators alike. In this role, the EA act as a change agent who works closely with various stakeholders including technology heads, business, business analysts, application team, infrastructure specialists, platform architects and other domain architects. EA will also advocate innovation through the exploitation of emerging technologies to drive market differentiation by forging partnership with the stakeholders and the Centre of Excellence (CoE) team.

Responsibilities

• Organization Responsibilities: Shall perform the role of a trusted technology advisor / enterprise solution architect. Expected to drive large transformation work – existing and new. Ability to mentor and guide technical teams, fostering an environment of continuous learning and improvement. Collaborates with different engineering teams to develop and agree on system integration standards.
• Comprehensive Domain Knowledge Application: Apply extensive domain knowledge in savings, payments, credit cards, investments, and other digital banking services to the design and architecture of banking solutions.
• In-Depth Technical Architecture Review: Conduct thorough reviews of existing technical architectures, including software applications, infrastructure, and data management systems, ensuring they align with best practices for scalability, reliability, and security. Conduct in-depth analysis of our current systems and processes to identify opportunities for improvement and integration.
• Architectural Strategy and Vision: Develop and refine the architectural strategy for the bank, encompassing software, infrastructure, and cloud services. This includes establishing a clear vision that supports the bank’s objectives and growth. Evolve a conceptual solution and work with the eco-system and provide directions to the independent solution streams. Stitch it together by iterating with the stakeholders and other technology architects deriving from a business need.
• Application Engineering: Demonstrate proficiency in engineering key application technologies. Possess deep expertise in developing and maintaining robust web, middleware, and mobile applications, leveraging frameworks such as React, Angular, Spring Boot for accelerated development and enhanced scalability. Champion the adoption of industry-standard APIs to facilitate seamless integration between systems, ensuring interoperability and flexibility in the banking ecosystem. Harness the power of streaming platforms like message queue and Kafka to enable real-time data processing and analysis, empowering the bank to make data-driven decisions and deliver personalized customer experiences. Stay abreast of emerging technologies and trends in application development, continuously refining engineering practices to drive efficiency, agility, and innovation across the organization's technology landscape.
• Establish Standard Adoption: Develop and document application of design principles, service catalogues, patterns that can be adopted as the enterprise and solution architecture standards. Drive design consistency across the bank and reduce repeated and duplication of work. Communicate and enforces Enterprise Architecture models across the bank. Ensure proper documentation of standard processes and best practices in place. Promote standards, re-usable patterns, codes, API. Drive architecture and design consistency across the bank.
• Resilience and Disaster Recovery: Design and implement resilient system architectures that minimize downtime and data loss in the event of failures or cyber-attacks. Oversee the creation of disaster recovery plans that ensure quick recovery and continuity of operations.
• Performance Optimization: Analyze current systems to identify bottlenecks and inefficiencies. Propose and implement solutions to enhance performance, ensuring the bank’s technology platforms can handle growing transaction volumes and user demands smoothly.
• Scalability and Flexibility: Ensure architectures are designed to scale effectively with the bank’s growth, adapting to changing business needs and customer demands. This includes leveraging cloud technologies and modern architectural frameworks to facilitate flexibility.
• Integration and Interoperability: Design systems that ensure seamless integration and interoperability between different banking domains, facilitating a unified customer experience that allows easy access to savings, payments, credit cards, investments, and other banking products.
• Regulatory Compliance and Security: Design and implement technology solutions that comply with banking regulations and standards (e.g., MAS Technology Risk Management, GDPR, PCI DSS) to ensure data protection, privacy, and security.
• Site Reliability Engineering (SRE) Alignment: Adopt SRE principles to enhance system reliability and performance. This includes defining service level objectives (SLOs) and indicators (SLIs), implementing automation for deployment and scaling, and developing resilience testing practices (e.g., chaos engineering).
• Proactive Risk Identification and Mitigation: Employ advanced risk assessment methodologies to identify potential system vulnerabilities, failure scenarios or regulatory compliance gaps. Develop mitigation strategies to address these risks proactively, ensuring the bank remains ahead of potential threats.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• Minimum 10 years of experience in solutioning for large complex programs with experience in banking solutions.
• An expert in application solution design and engineering with experience across some of these common technology stack e.g. web, mobile development using Kotlin, React, Angular, API technology, message streaming, middleware etc.
• Demonstrated expertise in reviewing and designing complex technical architectures, including detailed knowledge of software development practices, infrastructure components (e.g., servers, databases, networks), cloud computing models (IaaS, PaaS, SaaS), and modern architectural approaches (e.g., microservices, event-driven architectures).
• Experienced working in a cloud native work environment including public cloud, containers, serverless. Familiarity and some hands-on experience with common technology – e.g., Java, Springboot, Kong API Gateway, OpenShift, AMQ, Kafka, AWS etc.
• Ability to have conversations and present propositions to the senior management and carry the relationship along driven by content. Excellent verbal, written communication skills and executive presence.
• Strong leadership skills, with the ability to inspire and manage cross-functional teams. Good understanding of DevOps, SRE, and Agile methodology and tools.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Job Overview:

As the Head of Operations, you will be responsible for overseeing the day-to-day operations of all Kebabs Faktory outlets in Singapore. This role requires a strategic leader with a strong operational background in multi-outlet fast food industry, a passion for excellence, and a commitment to ensuring the highest standards of customer service.

Responsibilities:

Operational Leadership:

• Oversee and streamline operational processes across all eight outlets to ensure quality, efficiency and consistency.
• Develop and implement strategies to enhance overall operational performance and customer satisfaction.

Team Management:

• Lead and inspire a diverse team of outlet supervisors, kitchen staff, and frontline employees.
• Foster a positive and collaborative work environment that encourages teamwork, accountability, and continuous improvement.

Quality Control:

• Ensure the consistent quality of food, service, and cleanliness in all outlets.
• Implement and enforce standardized operating procedures to maintain brand integrity.
• Maintain a 4.5 min customer reviews across all leading digital platforms like Google, Social sites and Delivery aggregators like Grab, Deliveroo & Quandoo.

Financial Management:

• Collaborate with the finance team to develop and manage budgets, control costs, and optimize profitability.
• Monitor key financial metrics and implement strategies for cost reduction and revenue enhancement.

Supply Chain Management:

• Oversee inventory management and supply chain logistics to minimize wastage and maintain optimal stock levels.

Compliance and Standards:

• Ensure compliance with all relevant health, safety, and hygiene regulations.
• Uphold brand standards and work towards achieving and maintaining industry certifications.

Customer Experience:

• Lead by example. Make customer experience the key driver and differentiator.
• Continuously assess and enhance the customer experience through feedback analysis and strategic initiatives.
• Implement measures to improve customer satisfaction and loyalty.

Qualifications:

Positive Attitude | Proven experience in a senior operational role within the Quick Service Restaurant (QSR) industry | Strong leadership and team management skills | Excellent problem-solving and decision-making abilities | Knowledge of food safety and regulatory compliance | think outside the box | challenges the status quo

Preferred Qualifications:

MBA or relevant advanced degree. Experience in the expansion and scaling of restaurant operations. Familiarity with technology solutions for restaurant management.Passion for the food and beverage industry and staying updated on industry trends.

How to Apply:

Interested candidates should submit a resume, cover letter, and any relevant certifications to [Email Address]. Please include "Head of Operations Application - Kebabs Faktory" in the subject line. Applications will be accepted until [Closing Date].

We are an equal opportunity employer and encourage candidates from diverse backgrounds to apply. Only candidates selected for an interview will be contacted.

Benefits and Growth:

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Intra-departmental mentor and buddy program for in-house networking
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package

Are you a Senior Data Analyst with a proven track record of delivering clear business impact through data? We’ve been looking for you!

The data team at Kape is building a world-class, data-driven culture to empower our employees with timely, accurate information to drive their decision making.

In this role you will make a huge impact, influencing business decisions relating to millions of customers every day. You’ll work with great people on projects across the company, supporting top-performing departments including software development, engineering, product, marketing, content, and people management.

What you’ll be doing

As a Senior Operations Data Analyst, you will:

• Act as a strategic partner in Product Operations to grow the extent of data-driven planning and decision making. Product Operations watches over our service platforms and infrastructure, ensuring our services are working reliably and seamlessly for our customers.
• Lead complex projects to turn data into insights, predictions, and actionable recommendations, delivering clear business value to our cross functional teams in their business challenges.
• Deliver impactful insights and recommendations using compelling visualizations in user-friendly dashboards.
• Collaborate with Data Engineers and Analytics Engineers to define requirements and standards for data pipelines and transformations, aligning with broader requirements.
• Drive quality and consistency, setting solid standards for the team

Who we’re looking for

If this sounds like you, please get in touch!

• Are passionate about data and using it to influence business decisions.
• Have 4+ years of experience in a Data Analyst / Business Intelligence Analyst role.
• Adept at integrating with the business to truly understand their business challenges, defining how data can help and integrating it at the earliest opportunity to increase data driven decision making.
• Have a track record of delivering clear business value from data through fit for purpose and actionable insights.
• Are an excellent communicator and use storytelling to bring insights to life and make connections on the business level.
• Have outstanding analytical skills - from unearthing valuable insights through querying data to creating compelling visualisations for ease of understanding.
• Proficient with querying languages such as SQL, and visualization tools such as Tableau/Power BI
• Are organized and able to lead complex projects with multiple user stories and dependencies.
• Seek a fast-paced environment where you will make an instant impact.
• Want to work alongside other intelligent and passionate people.

Nice to have, but not required

• Data science experience (e.g. experimentation, predictive analytics, machine learning).
• Training / mentoring experience relating to data: Can be with team members or across business units and their data use.
• You are comfortable talking technology and communicating with developers on technical topics.
• Understanding of operational metrics such as connection statistics, server telemetry, bandwidth utilization, and more
• Experience with Operations Monitoring tools such as Grafana, InfluxDB

Product area

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Qualifications

Job responsibilities

• Be responsible for operational management of reverse supply chain processes such as decommissioning of network gear and replacement of damaged or faulty parts in the network.
• Drive operational metrics and Key Performance Indicators (KPIs) performance. Conduct root cause analysis and close performance gaps.
• Be responsible for defining the business requirements and contribute to developing both systems and tools that enable reverse supply chain operational effectiveness.
• Collaborate effectively with the internal and external partners supporting the reverse supply chain operational activities.
• Support development and implement reverse supply chain processes that scale to support the volume growth and in different locations globally.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in program or project management.
• 2 years of experience in supply chain planning and operations management.

Preferred qualifications

• Bachelor's degree or MBA in Supply Chain Management, Business Administration, Operations, or a related field.
• 8 years of experience in operations roles, with Reverse Supply Chain Operations.
• Ability to deliver results against key operational metrics and KPIs, with root cause issues and drive corrective actions to improve performance.
• Ability to deliver data driven/fact based analysis for business proposal, supply chain design, and supply risk mitigation.
• Excellent communication and people management skills, influence across multiple levels of the organization and shift between detailed analysis and big picture thinking.

Astek has an opening for the role of Network Operation Lead.

In this role, you will be overseeing the network operations/ops, as well as being involved in the technical aspects.

We are looking for someone who are efficient both technically and operationally. You must have experience managing a team and doing Network Ops.

Responsibilities:

• Oversee network infrastructure across Asia, ensuring its design, security, optimization, and reliability.
• Develop and implement network security strategies in collaboration with security teams to protect critical assets.
• Manage network inventories, ensuring the readiness and maintenance of critical equipment.
• Maintain detailed network documentation, change management procedures, and disaster recovery plans.
• Lead network troubleshooting efforts, mentoring peers, and conducting root cause analysis of complex issues.
• Architect and oversee deployment of enterprise-level network devices, including firewalls, switches, and wireless access points.
• Serve as the network point of contact for shared offices or new entities joining shared office spaces.
• Analyze network traffic and performance to identify and address bottlenecks or security risks.
• Manage on-site operations at the Singapore Telco Node on behalf of the central team.
• Lead network-related projects for the Singapore Telco Node, working with vendors and central teams for successful implementation.
• Ensure regional adherence to central network standards.
• Identify and escalate any new network topics or deviations from standards to the central team.
• Oversee troubleshooting efforts across multiple telco nodes, with a focus on Singapore but potentially extending to other regions.

Requirements:

• Strong communication and collaboration skills, capable of engaging with both technical and non-technical audiences.
• 10+ years of network administration experience, with leadership or mentorship responsibilities.
• Expert knowledge of network protocols (TCP/IP, BGP, OSPF), network security, and firewall technologies (e.g., Cisco, Huawei, Meraki MX/MS, FortiGate, Palo Alto Networks).
• Excellent troubleshooting and analytical abilities to resolve complex network issues quickly.
• Experience in a multinational environment, working with diverse teams across various functions.
• Customer-focused with a problem-solving mindset, dedicated to continuous service improvement.
• Skilled in managing multiple projects, prioritizing tasks, and delivering results in a fast-paced setting.
• Capable of leading high-priority network incidents (P1/P2) to resolution.

Responsibilities:

• Enhance the efficiency of warehouse and administrative processes.
• Collaborate with ground staff and leaders to identify areas needing improvement.
• Implement continuous improvement projects aimed at reducing waste and enhancing productivity, safety, and sustainability.
• Introduce and integrate digital tools and techniques to improve efficiency and the work environment.
• Present improvement projects to customers for approval.
• Liaise with internal stakeholders to gain support and ensure successful implementation.

Requirements:

• Minimum Diploma or Degree in Logistics and Supply Chain or other relevant Disciplines
• At least 2 years of working experience in warehouse operations & people management skills
• Microsoft Office Applications, Warehouse Management System solutions
• Strong customer service, effective communication/presentation skills and good business analytical skills.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

Responsibilities

● This position will oversee SEA and MENA operations

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

● Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

● Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

● Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 5 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

● Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

● Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

● Experience in and understanding of blockchain trading business a plus

Working at ECHO

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

● International work environment and flat organisation

● Great career development opportunities in a growing company

Responsibilities

● This position will oversee SEA and MENA operations

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

● Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

● Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

● Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 5 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

● Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

● Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

● Experience in and understanding of blockchain trading business a plus

Working at XT

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

● International work environment and flat organisation

● Great career development opportunities in a growing company

Responsibilities

● This position will oversee SEA and MENA operations

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

● Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

● Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

● Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 10 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

● Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

● Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

● Experience in and understanding of blockchain trading business a plus

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Job Summary

The Senior Network Operations Engineer is an Operations role whom will focus on SLA driven Level 3 Incident Management which encompasses responding and resolution of Network, Wireless, Security Infra related issues. The position will be a critical member of the Operations team whom are the higher level and Sev 1 n 2 escalations to diagnose and troubleshoot fault incidents. This role will work directly with customers to gather the fault symptoms and provide the resolution or work around and share best practices, make recommendations, document the issues, provide root cause incident reports. The job scope includes extensive support to client network support team to perform activities in network health check, wireless testing, user issues, break fix, preparing Incident root cause reports.

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up to date software.
• Troubleshoot production issues and network problems to fix any user related issues and work with principal vendors and customer to provide the resolution with in the proposed timelines.
• Field engineer responsible for handling support issues on Enterprise Networking Platforms and Solutions related to Routing, Switching, Wireless, NAC, Security. Includes Vendors such as Cisco / Aruba / Fortinet / Riverbed / Palo Alto / F5 etc
• Under take escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 3 on site troubleshooting and hardware field replacement works for Enterprise Networking Solutions.
• Be part of a team of engineers that performs 24 hours standby duties on a rotational basis.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you
• Work closely with various team of engineers for troubleshooting in relation to Enterprise Networking incidents.

Qualifications:

• Minimum 5 years of relevant experiences in network operations including network, wireless, security technologies.
• Hands on experience in fixing user issues in production environment is essential
• CCNA/CCNP/CCIE certified plus any other networking certifications preferred
• Strong understanding about Enterprise Networking Solutions such as VSS,
• VPC, Multicast , MPLS etc..
• Ability in performing local / remote IOS upgrades on different products and RMAs for faulty devices in production

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Location: Central

• Manage a team of network engineers to provide daily operational network technical support
• Manage network related projects from initiation to implementation
• Manage external and internal stakeholders
• Ensure full compliance with all SLAs, IT policies and provide support for audit audit activities.
• Responsible for BAU service delivery
• Acts as the escalation point
• Participate in planning, design, preparation, and network implementation for supporting customer’s major events

Requirements:

• Degree/Degree in IT / Computer Science / related discipline.
• Strong experience in managing the Network BAU operations.
• Experience in the following:

1. Cisco Routing & Switching
2. Cisco SD-WAN
3. Cisco ISE
4. Firewall – Palo Alto
5. Cisco Wireless
6. Zscaler

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world.

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Ownership on critical incidents for customers to deliver resolution with in SLA.
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Performing RMA for hardware failures and replacement in production environment
• Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
• Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
• Working in 24/7 operations centre and standby role for after office hours support on monthly rotational basis
• Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
• Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you

The Individual and their Experience:

• Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
• Minimum 2-3 years of relevant experiences in network operations including network, wireless, security technologies.
• Experienced on working with vendors and customer on outage situation and provide direction to juniors and customer on recovering services affectively.
• Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

This role is designed for an engineering professional with a vision—someone who blends technical expertise with strategic acumen to elevate property management standards across a dynamic portfolio.

Key Responsibilities:

• Lead, organize, and empower the Technical Services team, fostering a culture of continuous improvement and innovation to align with the company’s strategic objectives.
• Regularly evaluate and enhance the roles and tasks within Technical Services to ensure maximum operational efficiency and to address the evolving needs of each portfolio.
• Spearhead initiatives to research and deploy state-of-the-art engineering solutions that optimize building operations, making them more efficient, sustainable, and cost-effective.
• Serve as the go-to expert on M&E and HVAC/ACMV systems, advising on complex issues related to design, building defects, and asset transformation to meet both short-term and long-term asset management goals.
• Establish and continually refine engineering policies, procedures, and technical standards, ensuring they are in sync with both organizational goals and industry regulations.
• Work closely with in-house teams, consultants, and contractors to troubleshoot and resolve building-related issues, encouraging creative and effective solutions.
• Cultivate and maintain strong industry relationships, securing top-tier consultancy and contractor partnerships that add value to our projects.
• Oversee budget planning and management for maintenance, repairs, and capital projects, ensuring all resources are allocated effectively and financial goals are met.
• Identify and champion opportunities for process automation and other efficiency initiatives, implementing cost-saving measures that enhance asset performance across the portfolio.
• Provide high-level support to local teams in addressing urgent structural or mechanical issues, acting as a trusted problem solver in complex situations.

Requirements:

• Bachelor’s Degree in Electrical or Mechanical Engineering, or equivalent.
• Minimum of 12 years in building facilities management, project management, and fit-out projects, demonstrating a track record of success in complex environments.
• High level of expertise in MS Office (Word, PowerPoint, Excel), with SAP experience as a plus.
• Fire Safety Manager certification is an asset.
• Strong ability to lead, plan, and communicate effectively, with demonstrated interpersonal and team-building skills.
• Experience with M&E requirements in various climates is beneficial, providing a global perspective on engineering needs.
• Ability to juggle multiple projects and operations, tackling challenges with confidence and strategic insight.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Be a part of our diverse and passionate service team where you will be the face of our Company: bring a smile to the guests’ faces with excellent guest service. Join our amazing team at TIANN’S, apply now!

Roles & Responsibilities:

• Greeting guests, take orders accurately, and table service with a consistently positive and helpful attitude, advising guests on our menu.

• Communicating effectively with our customers and our team members.

• Preparing the front of house operations and get ready for morning opening and night closing.

• Maintaining operational areas to exceed guest’s cleanliness, comfort and enjoyment.

• Handling guests concerns and complaints professionally and calmly to resolve the situation.

Requirements:

• Reliable, dependable, energetic and passionate in customer service.

• Communicates well and is excited to be part of a team that is supportive.

• Takes pride in excellent customer service.

• Eager to learn and take on challenges and able to work in a face paced environment.

• Ready to take on additional and ad hoc tasks as assigned.

• Good command in English

• Comfortable to work on Weekends and Public Holidays.

Benefits:

• A company with these values: positivity, communicate with honesty, take pride in our craft

• Very clean and positive environment

• Management Trainee Program available and lots of opportunity to progress internally

• Salary range: S$2,200 - S$3,300 (part time: $10-$15/hour) depending on experience

• 45 hours work week, 5 days’ work week

• Provided: Health insurance, Staff Meals, Uniform and Laundry, Birthday Surprises.

About Tradition

A leading interdealer broker company and part of the Tradition Group (www.tradition.com). Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. Represented in over 30 countries and listed on the Swiss stock exchange.

About the Role

The following list includes the main duties of the role, but is not exhaustive:

• Working with software developers and application support teams to ensure that system operations follow established processes and work as intended
• Automation of deployment, configuration, updates, fixes, and upgrades to software using tools like Argocd, Terraform, Kubernetes, Jenkins, and Helm
• Designing and managing AWS environments using Terraform and Ansible.
• Securing software to prevent security breaches and other vulnerabilities using automated vulnerability checks.
• Automation of various operational activities by building and implementing scripting solutions using python or similar languages
• Support the implementation and operations of various API services used for integration of mostly market data services, including a technical understanding of FIX and websocket protocols.

Knowledge, Expertise & Qualifications

• Bachelor's Degree in Computer Science, Engineering, or a relevant field
• At least 4 years of working experience in a similar role
• Strong background in Linux Administration, open-source technologies & Cloud services
• Experience with AWS services, Kubernetes, Terraform, and Bash.
• Good knowledge of Jenkins, Ansible, and Python
• Experience with SQL.
• Strong troubleshooting and analytical skills

Job Benefits

• Competitive salary
• Discretionary performance-based bonus
• Group Health Insurance
• Business Travel Possibilities

Due to the nature of the role, you may be required to work extended hours at short notice to complete the work required.

Company Profile

XT.COM Exchange was established in 2018 and registered in Seychelles. Its operating headquarters is located in Dubai. It has operation centers in Tokyo, Dubai, Seoul and other countries and regions, and its business covers the world.

XT.COM is a comprehensive trading platform that supports 100+ high-quality currencies and 300 trading pairs. It has a rich variety of transactions such as currency transactions, leveraged transactions, OTC transactions, contract transactions, and credit card purchases. Provide users with the safest, most efficient and professional digital asset investment services.

Responsibilities

● This position will oversee SEA and MENA operations

● Oversee the user growth operations, helping drive initiatives to grow our long-term business and strategic partnerships

● Identify and manage initiatives to improve operational processes and reduce operational risks.

● Monitor operational and risk metrics and escalate potential issues or anomalies

● Deliver recommendations to upper management that shape company and product strategy through coordinating in-depth market research and synthesizing findings

● Work effectively with cross-functional teams within Operations as well as Marketing.

● Collaborate with partners both internal and external to improve points of failure, resolve partner issues, document all critical processes and drive accountability/performance in line with commercials

● Troubleshoot and solve ad-hoc issues in a timely manner

● Manage the full lifecycle of operations from strategy to implementation.

Requirements:

● At least 2 year of experience in blockchain industry

● At least 10 years of experience in Fintech,reputable internet companies, Operations and/or partner management

● 3 years of management experience

● Keen understanding of financial markets (traditional finance, fintech, venture capital, etc.) and technology

● Self-motivated individual who can work with minimal supervision and thrive in a distributed and multicultural team setting

● Strong commercial and operational acumen and critical problem solving skills

● Experience in trading operations and asset custody

● Strong analytical skills to develop reporting, effectively make use of tools and other business processes to elevate operations and enable analysis of nascent industry movements

● Fluency in English, knowledge of other languages, e.g. Chinese, would be an advantage in order to liaise with stakeholders across the region

● Experience in and understanding of blockchain trading business a plus

Working at TXT

● Do something meaningful; Be a part of the future of finance technology

● Fast moving, challenging and unique business problems

● International work environment and flat organisation

● Great career development opportunities in a growing company

• Lead the system operations team, overseeing the management of both Windows and Linux environments.
• Ensure the availability, performance, and security of Windows and Linux servers.
• Oversee system upgrades, patch management, and regular maintenance activities.
• Troubleshoot and resolve complex system-related issues across both platforms.
• Implement backup, recovery, and disaster recovery solutions for system environments.
• Monitor system performance and resource utilization to optimize operations.
• Manage user access controls, security policies, and system configurations.
• Collaborate with other IT teams to support integration, software deployments, and system enhancements.
• Develop and enforce operational procedures, best practices, and system standards.
• Provide mentorship and guidance to junior administrators, fostering a skilled and cohesive team.

Requirement

• Min bachelors degree holder
• Atleast 10 years of experience in server administration
• Must have lead experience
• Hands on experience in administering Windows & Linux Servers.
• Good To have experience in AD, VMWare, Nutanix.
• Able to multi task

Position Summary:

The Director of Culinary Operations will lead the culinary team, ensuring top-tier food quality, presentation, and service across multiple locations. This role involves overseeing all aspects of culinary operations, including menu development, food sourcing, kitchen management, and compliance with health and safety standards. The position demands a strong background in culinary arts, experience in large-scale kitchen operations, and a commitment to delivering exceptional dining experiences.

Key Responsibilities:

• Supervise all culinary operations, ensuring innovation, quality, and consistency.
• Develop and implement creative menus while aligning with sustainability trends.
• Lead and mentor culinary teams, providing guidance on best practices.
• Manage vendor relationships for ingredient sourcing and maintain cost efficiency.
• Ensure strict compliance with food safety and hygiene regulations.
• Drive operational improvements by focusing on process efficiency and automation.
• Oversee financial performance, including budgeting and cost control.
• Ensure seamless execution of special events and high-volume production.

Requirements:

• Bachelor's degree in Culinary Arts or a related field.
• Minimum of 10 years in culinary management with a proven track record.
• Strong leadership and organizational skills to manage multiple kitchens.
• Expertise in food safety, cost management, and operational efficiency.
• Ability to lead high-performing teams in a fast-paced environment.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

• Reputable banking client
• Excellent coverage
• Opportunity for growth

A reputable banking client is seeking a Head of Global Markets Operations to join the team.

Reporting into the Managing Director, the Head of Global Market Operations will be responsible for leading the banking operations team and providing leadership to the business; you will ensure there is strategic improvement opportunities for the operations function and partner internal key business counterparts to drive change and develop the team.

The ideal candidate should have at least 20 years relevant experience in global market operations, ideally leading a large team size and have proven track record of senior leadership roles and the ability to collaborate with other department leads.

If you are keen, please click on the link to apply or email me with your updated CV at [email protected]. Look forward to hearing back, thank you.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Job Description

Responsible for driving and delivering sales revenue in line with the budget while managing costs; create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice; ensure and maintain brand standards.

Responsibilities:

Business Operations

· Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals

· Responsible for the business performance, financial and budget planning of the business unit

· Analyse business performance to optimise sales and profitability

· Work closely with functional support departments as to align with strategic business objectives.

· Responsible for the setting up of new sites, working with contractors and suppliers to ensure timely opening of sites

· Facilitate innovation process within the business unit

Customer Service

· Develop and implement service operations processes

· Drive service quality and customer satisfaction

· In-charge of client management

· Drive customer loyalty for service excellence

People Management

· Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters

· Develop managers and high-potential employees through organizational talent capability reviews

· Lead, coach and motivate managers to develop organizational and governance strategies and achieve goals

· Facilitate innovation and lead managers to manage change

Adhering to Quality and Standards

· Manage compliance with F&B hygiene policies and procedures

· Oversees restaurants standards and maintenance

Skills/Qualification

· At least 8 years of experience in F&B environment

· Minimum 5 years exposure in management position institutional catering

· Passionate and interest in F&B operation

· Strong business acumen, critical thinking and analytical skills

· Determination to succeed and ability to deliver result

· Good problem solver and self-confidence in decision making

· Ability to lead and inspire the team to achieve organizational goals

· Strong inter-personal skills and to lead by example with hands-on-approach

· Ability to identify the market trends and creative to new ideas to stay ahead of competition

Position Overview:

We are seeking an experienced Executive Director to lead our Financial Crimes & Regulatory Operations Technology. The ideal candidate will bring a wealth of expertise in Financial Crimes Risk Management, AML, fraud detection, and technology delivery management within the banking and financial services industry. With responsibility over multi-national teams, the role requires a leader skilled in agile transformation, stakeholder management, and complex technology solutions.

Key Responsibilities:

• Direct end-to-end technology delivery for financial crimes, compliance, fraud, and risk management projects.
• Oversee teams across India, USA, Mexico, and the Philippines, managing technology design, coding, and seamless execution of critical transformation programs.
• Act as the primary point of contact for the Actimize platform, driving solutions for AML, CDD, SAM, and CTR needs.
• Lead Agile transformation for cross-functional teams, integrating Scrum and Kanban methodologies.
• Foster collaboration between business, operations, and technology teams, translating business requirements into actionable deliverables.
• Champion Diversity, Equity & Inclusion initiatives, supporting Pride, Disability, Generation, and Veteran communities within the organization.

Qualifications:

• Bachelor’s degree in Electronics & Communication Engineering or equivalent field.
• Mandatory
• Minimum 20+ years in technology delivery management, with at least 7 years in financial crimes, AML, or related fields.
• Proven expertise in Actimize implementation, including AML and fraud prevention solutions.
• Skilled in Agile methodologies, stakeholder management, and multi-geographic team leadership.
• Strong experience in risk management and compliance within financial services.
• Exceptional communication skills, with a track record of aligning technology solutions with business objectives.

Overview

Our healthcare client is seeking a Senior Executive/Assistant Manager to support day-to-day operations at their Contact Centre, ensuring service standards, key performance indicators (KPIs), and positive experiences.

Responsibilities

• Conduct regular inspections to co-locate areas/systems with refresh requirements and propose refresh plans for identified areas/systems.
• Conduct periodic engagement with building users to collate user request and feedback relating to office and facility refreshes.
• Manage and supervise on work status, quality, and quantity of all improvement and replacement works and maintenance works.
• Monitor and report to the Management on status and performance carried out by the respective personnel/team, strategy, adjustments, progress, budget utilisation, etc.
• Liaison and coordinate with all vendors/contractors/multidisciplinary team/suppliers engaged by the Authority for refresh work.
• Liaise and coordinate with local Authorities on periodic audits required under prevailing local regulations, including all necessary consultation sessions with various Authorities and Statutory boards. Assist the Authority with periodic audit checks and preparation of audit reports.

Requirements

• Recognised Higher NITEC/Diploma or any Professional Certification in Project Management, FM, Building Services, or related discipline (individuals with sufficient working experience will also be considered).
• Recognised and valid accreditation in Project Management.
• Min 3 years of relevant working experience
• Possess good communication, interpersonal, and supervisory skills.
• Proficient in MS Office tools and data analytical skills

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include Sydney, New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About T&S

The Trust & Safety (T&S) team at TikTok is committed to ensuring that our global online community is safe and empowered to create and enjoy content across all of our applications.

We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The AI Data Service and Eco Operations (ADSEO) team is part of our AI Data Service and Operations (ADSO) team that provides safety and non-safety data annotation services, search operation services, and customer services for ByteDance's international products, helping them to build their own data ecological security.

In order to uphold bottom-line safety and negative content governance on our platforms and explore cutting-edge AI technologies and their applications, like LLM models, our team goes above and beyond in optimizing user experiences and delivering groundbreaking models by dedicatedly serving model training and evaluation to verify and continually enhance model performance and strategies.

What will I do?

-Lead the team of AI Data Service global multi-site people/team managers

-Develop and lead the execution of both the tactical and strategic direction of the global teams, leading the operations, change management and scaling/driving adoption of new programs, tools etc.

-Lead a high performing operations team who are effective, engaged and aligned to our company culture and values

-Work with Ops Leadership and XFN teams to understand various product ecosystems in order to ensure alignment of quality assessment procedures and data delivery with product strategies

-Partner with cross functional partners on analysis and reporting

-Coach & support AI Data Service team leads to developing and/or enhancing the Quality framework, methods for performance management, tracking KPIs, and working for any performance improvement initiatives

-Lead your team to detect, land and optimize any efficiency, productivity and accuracy improvement opportunities.

-Analyse data first hand to validate recommendations made by your team in order to drive continuous quality improvement across partner sites and workflows

-Enhance the quality process with automation of metrics by creation of dashboards

-Validate information of RCA reports created by your team and present findings to key internal stakeholders.

-Ensure that our BPO partners meet and exceed quality targets and provide support needed to achieve objective deep dives, make reports & policy recommendations and triage escalations.

Minimum Requirements

-Minimum Bachelor of Arts/Science degree in Business, Economics or Statistics

-Machine learning/labeling-related experience is strongly preferred

- 4+ years in Content Quality, TnS Operations, or a similar industry

- 4+ years regional/global leadership and people management experience, with a focus on performance, culture, engagement and people growth and development

- Experience working cross-functionally, in a highly matrix, global organisation with external and internal teams with the ability to influence leadership.

- Proven experience of partnership with BPOs

- Strong analytical skills with the ability to perform and communicate complex data analysis to derive key insights

Preferred Requirements

- Ability to lead effectively, prioritise projects, and ensure the delivery of high quality work under time constraints

- Strong proficiency in Data Analysis tools such as Microsoft Excel

- Proficiency utilising data visualisation tools such as Tableau or Power BI

- Experience in Six Sigma, Lean principles, or Operational Maturity methodologies

- Proven leader with project management, planning, presenting and communication skills

- Ability to adapt rapidly to changing work environments, work priorities, and organisational needs

- Ability and willingness to work on various projects

- Detail oriented with the ability to create and maintain reports, procedures, proposals and presentations

-Outstanding natural communicator , exceptional verbal, written and communication skills.

- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

- Your resilience and commitment to self-care to manage the emotional demands of the role

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.