Total 2 senior manager job vacancies in Information Technology category in ESG - Bugis Junction Office Tower, Level 10 (ENTERRPRISESG)

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Job Summary

The Technical Account Manager (TAM) Senior Staff (Expert level) uses wide-ranged advanced technical experience to resolves complex customer issues. Focused on building relationships with mid/large strategic customer accounts to ensure the investment value of Equinix services. Onboards and advises customers during installations and configurations, engages managed service offerings, trains customers on technical product topics (including new features and capabilities) and serves as an advanced technical expert and advocate for assigned customer accounts. Determines methods and procedures, may coordinate activities of others.

Responsibilities

Technical Consulting and Sales Support

• Identifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutions

• Subject matter expert for product(s), technologies, industry, etc.

• Utilizes internal process and client requirements to help shape company policies, procedures and products

• Provides full sales support for large regional and/or global customers

• Provides guidance to other personnel and mentors members of the Sales Engineering team

Solution Design and Deliverables

• Hosts meetings with C-level stakeholders

• Provides high level technical solution design expertise to all assigned Sales account executives

• Develops and refines standard practices and procedures

• Develops complex RFI/P/Q preparation as requested by Sales Representatives

• Independently delivers all deliverables for the customer

Customer Service

• Communicates with customers (internal and external) in an outstanding, professional, friendly and effective manner, both verbally and in writing

• Drives pre-sales efforts for all company products and services

• Provides outstanding technical support in sales presentations, customer meetings, and trade shows Business and Market Expertise

• Excellent understanding and awareness of technology trends in the market

• Exceptional understanding of Equinix data center, Network, and Cloud products and services

• Strong familiarity with the competitive landscape Collaboration / Communication

• Creates new business opportunities and grows existing customer relationships

• Influences internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales

• Develops a positive culture on the team

• Demonstrates outstanding presentation skills

Team Leadership

• Leads initiatives and team projects to better the organization

• Demonstrates team and thought leadership; is a recognized SME

Qualifications

• 7+ years customer facing experience in related industry preferred

• Bachelor's degree in Engineering or IT preferred

Responsibilities:

• Lead/Support research and studies on key local/global emerging data-related technology trends and developments, global regulatory developments for these technologies and good practices/concerns relating to data protection and innovation which may have policy implications on Singapore’s data strategies and protection framework.

• Lea/Support the formulation, review and update of technology-related policy positions, frameworks, advisory guides, strategies and other related resources relating to data innovation and the protection of personal data.

• Lead/Support consultations with key stakeholders (public, industry, government agencies) on technology-related policy positions and address stakeholders’ feedback in the review and formulation of these policies.

• Support collaborations in intra-agency and inter-agency development of technical projects, ICT security guidelines, publications, and training material pertaining to data protection and innovation.

• Conduct ICT security review and assessment, and provide technical consultancy to support PDPC’s data breach investigations and prosecution of non-compliance to the PDPA

• Collaborate with foreign data protection authorities (DPAs) or relevant government/public agencies on matters relating to technology-related data protection policies.

Requirements: 

(A) Academic

• At least a bachelor’s degree in relevant technical, law and/or public policy disciplines such as Engineering, Computer Science, Economics, Political Science, Public Administration or Law.

• Professional certification in data forensics, data analytics, data protection, cybersecurity will be an advantage

(B) Experience

• At least 3 to 7 years of experience in public policy making, policies and/or IT governance roles. Regulatory or legislative development experience in the government relating to emerging technologies will be an added advantage.

• Good understanding of local and international standards on data protection technologies, information security and digital forensics

• Good understanding of emerging and data-related technologies e.g. ad-tech, Artificial Intelligence, data analytics, IoT and blockchain etc.

• Experience in development or deployment of emerging and data-related technology applications, e.g. ad-tech, Artificial Intelligence, data analytics, IoT and blockchain would be an advantage.

• Some experience and understanding of international laws and diplomacy would be advantageous.

(C) Other Key Areas of Consideration

• Self-motivated individual with high degree of personal initiative, flexibility and positive attitude to adapt to dynamic scope of activities.

• Keen interest to self-learn and keep up to date with development of emerging technologies.

• Ability to effectively interact with key stakeholders and other internal or external teams.

• Strong analytical skills with ability to pick up general knowledge of new technologies.

• Excellent writing and communication skills, ability to write clearly and concisely.

• Ability to work independently and as a team player.

Position offered will be commensurate with experience.

Only shortlisted candidates will be notified.

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