Total 3,933 Others/Any service centre manager job vacancies in Information Technology category in Singapore

Manage the Technical Service function to ensure that the local organisation receives the required technical service to ensure projects are carried out according to specification and customer satisfaction and that Jotun is a preferred supplier in the market. This position will be based in Tuas, Singapore and reporting to General Sales Manager – Marine & Protective.

Responsibilities:

• Build and develop a competent, organised and close-knit technical service team with the potential to work across segments.
• Develop and monitor the application of operating systems, including policies, procedures, and operating structure to ensure Jotun’s quality standard is met.
• Develop the Technical Service business plans and department’s operations and budget development which in line with Performance Coatings' strategy.
• Provide detailed reports to management on the organisation/utilisation and efficiency of the team.
• Build up and enhance relationship with key customers.
• Ensure company policies and new technical information is properly informed to the organisation.

Qualification:

• Bachelor's Degree with minimum 3 years of relevant experience in Technical Service Management.
• At least 3 years of people management experience.
• Proficient in verbal and written English.
• You have strong communication skill and a team player.

Personal Qualities:

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Provides team with a clear sense of direction, inspires and coordinates others and keeps them focused on objectives.
• Develops people through delegation, empowerment and coaching; promotes career and self-development.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.

What We offer:

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self
• A focus on having fun together through team buildings and social activities

Key Responsibilities

• Monitor and lead Service Department staff to ensure growth of business and improvement of profitability.
• Oversee the development and management of service customer base.
• Create and execute a comprehensive sales strategy for the service offerings.
• Provide technical advice to potential customers regarding servicing of the company’s products.
• Lead, mentor, and manage the service sales team, providing guidance, training, and support.
• Coordinate service staff to ensure clients is updated on service schedule.
• Assist to manage the overall Occupational Health and Safety.
• Monitor overall quality standards for the service work carried out.
• Liaise with client to ensure accurate paperwork details for manufacturing purpose.
• Oversee contract negotiations and ensure the delivery of services meets client expectations.
• Ensure invoice is prepared in a timely manner.

Job Requirement:

• Good interpersonal and communication skill
• With leadership experience and guided a team of technicians
• Ability to coordinate in paperwork / reporting preparation
• Ability to generate sales revenue
• Good technical skill in maintenance and servicing

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Summary of the role

The Data Center Operator assists in performing routine tasks associated with operating mainframe and nonmainframe (distributed environment) tasks in accordance with detailed instructions.

Responsibilities

• Monitoring server console.
• Mounting cartridges in cartridge libraries.
• Maintaining software applications, operating systems and regular maintenance.
• Assist in transport, backup cartridges and disks to offsite locations.
• Monitor the security cameras.
• Coordinate all works in the Data Center.
• Troubleshoot and escalate on batch job failures and assist in fixing these problems.
• Daily IT Operations tasks, e.g. shutdown of specified databases and application jobs, initiate backup, etc.
• Data Center environmental monitoring, e.g. ensure the Air Con environment is in a healthy state.
• Any other duties as assigned by management.

Requirements

• May require to work on shift.
• Recognized Diploma in Electrical / Electronic / Computer Engineering / Information Systems.
• At least 3 years’ experience in Data Center Operation.
• Basic knowledge on Windows Server 2003/2008/2012 operating system.
• Basic knowledge on Unix and Linux operating system.
• Basic knowledge on virtualization technologies (Vmware ESXi, Microsoft HyperV).
• Basic knowledge on network infrastructure.
• Basic knowledge on batch jobs scheduling tools.
• Possess excellent oral and written communication skills.
• Good customer service aptitude, and strong work ethic.
• Self-driven and able to work independently.

Role: Data Centre Operator

Work Location: Sim Ming

Shift Job: Yes, 12 hours Shift - Rotating shifts work 2 days off 2 days

Shift Schedule: Day shift 8.00am to 8.00pm & Night shift 8.00pm to 8.00am

Benefits:

*Fixed Basic Salary: $2,400 to $2,800 per month

*Shift Allowance: Yes

*Annual Leave: 10 days

*Medical Leave: 14 days

*Health Insurance

Job Description:

Critical responsibilities:

• To ensure all the task is completed
• To ensure all the system is well taken care and monitor,
• To ensure all back up is executed.
• to ensure all batch job is executed.

General Responsibilities:

• Monitor Server and application health.
• Batch job & monitoring
• Backup job & Monitoring
• Escalation and alert notification.
• Escort DC visitor.
• Support Building management maintenance, e.g. power maintenance, Aircon
• Support security advisories,
• Remote monitoring service,
• Support DR activity.
• Support and execute task assign by the Project manager.
• Printing service management.

Role: L1 Technical Support

Work Location: Woodlands/Yishun/Bendemere

Domain: Healthcare

Job Description:

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, TeamLeads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure

To achieve excellence in preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Oversee the management and control of all plant, mechanical and electrical systems and to co-ordinate remedial action with the Engineering Team in the event of Business Critical failures. To provide leadership and direction to multi skilled Engineering Operations teams made up of directly employed staff and appointed vendors. Ensure that all staff and vendors employed within the clients facilities strictly adhere to client policies and procedures. Act as point of escalation for critical failures to assist the technical team to make safe, identify, analyse, rectify and report improvements. Reports to the Data Centre Operations Manager.

Major Responsibilities

• Manager the site operations, including effective hiring, motivation, development, training and discipline of the site operation technicians and maintenance teams.
• Monitor KPI and up-time requirements.
• Support site reviews, including maintenance standards, equipment replacement, security, change control, single points of failure, Tier adherence and operational risk.
• Ensure delivery of planned and reactive activities, utilizing the CMMS platform within financial operating targets.
• To perform additional tasks as required by the Data Centre Operations Manager, and Client Critical Facilities Manager.
• Support advice and consultation to operate the client’s facilities with regard to facilities engineering matters.
• Responsibility for site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements.
• Monitor, measure and report upon the performance of all specialist contractors in terms of their ability to carry out the work against the agreed contractual budget.
• Lead and Support meetings regularly with contractors, specialist vendors and suppliers to ensure that required standards are established and maintained, and develop corrective action plans when, or if performance falls below expectations.
• Support daily cadence meetings, monthly operation meeting and quarterly business review with client
• Ensure that maintenance documentation meets the required standards and sufficient information is provided to operate an effective asset management regiment.
• Assist/support the client with statutory compliance requirements/certifications for the site.
• Ensure asset information is maintained and changes updated within the CMMS.
• Ensure site operations, including incident management and escalation is performed in accordance with approved Client

Ideal Experience

• Tertiary qualifications in a mechanical, electrical or operational engineering discipline.
• At least 3 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility.
• Resourceful, analytical and problem-solving skill
• Good communication and interpersonal skills and ability to interact with a wide range of client, client stakeholders and vendor staff
• Possess relevant DC certifications
• Understands continuous improvement initiatives, client relationships and preparation of reports.Data Centre Operations Site Lead

Reporting Structure:

• Supervisor(s): Critical Facility Manager

Job Responsibilities:

1. Perform duty and/or shift duty roster to manage Data Centre operations, maintenance, troubleshooting, project rollout, and facilities related matters. This includes maintain and repair of infrastructure systems and critical facilities equipment.
2. Perform Data Centre monitoring and maintenance on infrastructure systems, critical facilities, and associated equipment. This includes raised floor environment, mechanical, electrical, emergency generators, fire/life safety systems and associated equipment.
3. Perform preventive and corrective support to scheduled or unscheduled maintenance on Data Centre infrastructure systems, critical facilities equipment and/or services.
4. Ensure all subcontractors deliver a quality and competent service and all contractual obligations are met.
5. Perform Data Centre and critical facilities work on environmental and management programs.
6. Perform equipment functionality test and data analysis.
7. Perform assets management duty. This includes maintaining of inventory, change and control programs, and purchase of parts and supplies.
8. Promptly respond and attend to incident and/or emergency situations. This includes fire, evacuation, equipment failure, etc.
9. Be the point of contact during significant events/incidents or multi-discipline technical escalations occurring within the specified sites.
10. Provide support, coordinate, and supervise Data Centre maintenance efforts. This includes coordination with internal and/or external parties, contractors, suppliers, and clients.
11. Provide standby support upon activation for shift duty stand-in and/or other coverage.
12. Conduct routine, sanity check and on-going assessment of Data Centre infrastructure systems and critical facilities operations.
13. Comprehend, analyse, interpret documentation. This include maintaining and updating of as-built drawings and schematic diagram.
14. Promote and maintaining the core Values of Engie.
15. Ensure professional image of Engie presented to clients and visitors at all times.
16. Comply and adhere to all regulated protocol and/or Company’s rules and regulation.
17. Perform other duties at time assigned by line managers.

Job Requirements:

1. Degree/Diploma in Electrical, Mechanical, or Equivalent experience.
2. Must be able to demonstrate a career showing continuous personal development with at least two years’ experience in Datacentre or 24/7 critical environment management.
3. Must be a certified Data Centre Professional or equivalent experience.
4. Good experience in 24/7 Datacentre and/or maintaining critical environments.
5. Able to perform standby or coverage of shift duty or on weekends/public holidays.
6. Preferably understand all the associated safety code related requirements relative to providing the service.
7. Experience with Health & Safety, Risk Assessments and Control Measures.
8. Detailed understanding and experience of the electrical and mechanical systems used in a Datacentre and commercial environment, including Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, ACMV, chilled water systems, Fire Alarm systems, and Fire Suppression systems (pre-action sprinklers).
9. Experience in operations management including team management and work scheduling.
10. Experience in managing escalation and emergency issues.
11. Experience in vendor management, ability to manage and progress monitoring to ensure objectives are achieve for outsourced support and projects.

Personal Attributes:

• Meticulous and have an eye for details with positive working attitude
• Organized and details-oriented, with a strong focus on accuracy
• Able to work under pressure and tight deadline

Other Information:

• Job Type: Full Time, Permanent
• Work week: 5 days
• Work location : Various location

5 days, 9am-6pm, permanent, Eunos

Our client

Data Centre Builder

Job Scope

· To Perform onsite maintenance and servicing of Computer Room Air Conditioning/HVAC

·

· To troubleshoot, repair, service of computer room aircon /HVAC

· To Install, commissioning and testing of aircon System.

REQUIREMENT

· Min Nitec Diploma in Aircon/ Mechanical Engineering

· 2 years hands on experience to troubleshoot and repair of Computer Room aircon

· Able to perform rotating 24/7 on call standby (Extra allowance will be given) on 1st half or 2nd half of the month

· Singapore Class 2 or Class 3 licence.

Work location :Eunos

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

Work Location: Ang Mo Kio

Responsibilities:

• Work closely with the Project Manager to ensure that the project milestones are met
• Work closely with Pre-sales team to review design, scope and effort estimation for new opportunities
• Lead a team in the project to complete the required scope on-time.
• Lead the design and architecture of cloud solutions based on business requirements and best practices.
• Oversee the deployment of cloud services and applications
• Lead cloud infrastructure provisioning, configuration, and optimization efforts.
• Collaborate with cross-functional teams to integrate cloud solutions with existing systems and applications.
• Monitor and analyze cloud infrastructure performance metrics to identify areas for optimization and improvement.
• Drive initiatives to automate repetitive tasks and streamline cloud operations.
• Provide technical leadership and guidance to team members on cloud technologies, best practices, and emerging trends.
• Evaluate cloud service providers and technologies to determine the best fit for organizational needs.

Requirements:

• 10 years of experience in IT infrastructure management, with at least 8 years focused specifically on cloud technologies.
• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect are preferred and may be required depending on the role.
• Experience in designing, implementing, and managing cloud solutions in public, private, or hybrid environments is essential. Proficient in cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of cloud architecture principles, including compute, storage, networking, and security concepts.
• Proficiency in cloud automation, orchestration, and infrastructure-as-code tools such as Terraform, Ansible, and Kubernetes. Experience with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker) is a plus.
• Experience in leading a team of technical resources
• Experience with infrastructure automation and configuration management tools such as Terraform, Ansible, Puppet, or Chef.
• Knowledge of containerization technologies like Docker and container orchestration platforms such as Kubernetes. Experience in containerizing applications, managing container clusters, and optimizing containerized workloads.
• Understanding of cloud networking concepts including virtual networks, subnets, routing, load balancing, and security groups. Knowledge of network protocols, VPNs, and SD-WAN technologies.
• Familiarity with DevOps principles, continuous integration/continuous deployment (CI/CD) pipelines, version control systems (e.g., Git), and agile methodologies. Ability to automate software delivery processes and streamline development workflows.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Title: Regionall Technical Service Manager (Lubricant Additives)

Location: Singapore

About the Role:

Our client is a leading speciality chemical company seeking for a Regional Technical Service Manager to drive technical initiatives within ASEAN, build strong relationships and understand the unmet needs of their customers as well as aligning these with the solutions and capabilities that they can provide as a company.

Your Responsibilities:

You will oversee and manage a diverse range of technical service projects across designated territories. This includes new product development, complaint resolution, raw material approval, and existing product introductions.

You will collaborate closely with the Application Technology team to leverage your expertise in product development and ensure successful product launches e.g. for industrial lubes/metalworking fluids/grease or oil applications.

Conduct technical training sessions for internal sales teams and external customers, ensuring they possess the knowledge to effectively utilize of products not limiting to Corrosion prevension, Antiwear, Extreme pressure or Antioxidants.

You will provide expert technical support to customers throughout your region, addressing their inquiries and resolving any technical issues promptly and effectively. Drive market research and competitor analysis to identify emerging trends and ensure our offerings remain competitive within the region.

You will advocate for technical advancements and contribute to the development of regional growth strategies.

Qualifications:

• Technical knowledge and experience in Lubricant Additives technologies highly preferred
• Bachelor's degree in Chemical Engineering, Chemistry, or a related scientific field
• Minimum of 5-7 years of experience in the chemicals industry, with a proven track record of leading technical projects and exceeding customer expectations
• In-depth knowledge of chemical products, applications, and industry regulations.
• Excellent communication, interpersonal, and relationship-building skills
• Ability to translate complex technical information into clear and concise language for both technical and non-technical audiences
• Strong analytical and problem-solving skills

Interested? Here’s what to do next:

Please apply to the role with a recent copy of your CV. We will be in touch once we review your profile for suitability.

Singapore Employment Agency License No.: 16S8069

Privacy Statement: By submitting an application and sharing your personal information with us, you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy (https://www.wilsonhcg.com/privacy-policy)

Work Location: Ang Mo Kio

Responsibilities:

• Work closely with the Project Manager to ensure that the project milestones are met
• Work closely with Pre-sales team to review design, scope and effort estimation for new opportunities
• Lead a team in the project to complete the required scope on-time.
• Lead the design and architecture of cloud solutions based on business requirements and best practices.
• Oversee the deployment of cloud services and applications
• Lead cloud infrastructure provisioning, configuration, and optimization efforts.
• Collaborate with cross-functional teams to integrate cloud solutions with existing systems and applications.
• Monitor and analyze cloud infrastructure performance metrics to identify areas for optimization and improvement.
• Drive initiatives to automate repetitive tasks and streamline cloud operations.
• Provide technical leadership and guidance to team members on cloud technologies, best practices, and emerging trends.
• Evaluate cloud service providers and technologies to determine the best fit for organizational needs.

Requirements:

• 10 years of experience in IT infrastructure management, with at least 8 years focused specifically on cloud technologies.
• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect are preferred and may be required depending on the role.
• Experience in designing, implementing, and managing cloud solutions in public, private, or hybrid environments is essential. Proficient in cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of cloud architecture principles, including compute, storage, networking, and security concepts.
• Proficiency in cloud automation, orchestration, and infrastructure-as-code tools such as Terraform, Ansible, and Kubernetes. Experience with DevOps practices, CI/CD pipelines, and containerization technologies (e.g., Docker) is a plus.
• Experience in leading a team of technical resources
• Experience with infrastructure automation and configuration management tools such as Terraform, Ansible, Puppet, or Chef.
• Knowledge of containerization technologies like Docker and container orchestration platforms such as Kubernetes. Experience in containerizing applications, managing container clusters, and optimizing containerized workloads.
• Understanding of cloud networking concepts including virtual networks, subnets, routing, load balancing, and security groups. Knowledge of network protocols, VPNs, and SD-WAN technologies.
• Familiarity with DevOps principles, continuous integration/continuous deployment (CI/CD) pipelines, version control systems (e.g., Git), and agile methodologies. Ability to automate software delivery processes and streamline development workflows.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Location: Marine Terrace
• 5 Working Days [ Mon-Fri, 8.30am to - 5.30pm]
• Salary: $2600 - $3000

Responsibilities

• Develop, plan, coordinate, and implement planned daily programme and its activities
• Daily supervision, assisting and monitoring members in the various activities both outside or within the centre, and ensuring safety of all members and volunteers
• Purchase and preparation of daily tea breaks and lunch for members and volunteers
• Support and evaluate growth of members and to plan appropriate development plans for members based on their needs and abilities with inputs from internal stakeholders as well as to develop programmes to support the member in his/her achievement of PDP (personal development plan)
• Assess new members on their trial, identify their needs and potential, and to write post-trial evaluation report
• Carry out behaviour support plans
• Work with member’s families as required and to keep them updated regarding their child / ward progress
• Work with and train volunteers to better assist and engage members in their development
• Maintain administrative work such as daily attendance taking, records of daily programmes, temperature taking, monthly centre report, incident reports, etc.

Requirement

• Minimum O Levels / Diploma in related field
• At least 1 year of relevant experience
• Experience with special needs children is an advantage

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

• Manage and supervise the consistency, effective and efficient rollout of programs across different branches.
• Ensure programs meet established standards and effectively engage clients (ie. Elderly).
• Collaborate closely with the branch staff to create and implement plans and executions.
• Monitor, assess program performance, and suggest improvements.
• Facilitate communication among staff, participants, and stakeholders, managing program budgets and resources.

Job Requirements

• Diploma in any discipline.
• Experience in program coordination, preferably in social services or healthcare.
• Have expertise knowledge of program design, implementation, and evaluation.
• Possess strong interpersonal, communication, and leadership skills.
• Able to work independently and collaboratively while managing multiple tasks and priorities effectively.
• Mulitple working location
• Office Hour Mon to Fri

Check out http://abercare.sg/jobs-vacancies/ for details

Interested applicant please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

You will be part of the dynamic team that is a vital part of the division’s Service Quality Framework. You will liaise with Group Customer Advocacy (GCA) and coordinate with them on the surveys received. You will analyse and identify customers’ pain points (Detractors) or compliments (Promoters) based on customers’ verbatims. This is to ensure that the customers’ experiences are maintained at the professional level set by the management of Client Bank.

Major responsibilities include:-

• To extract the leads and send it to GCA Team daily.
• Surveys received will be via P-Web, SMS,IVR etc.
• After GCA download daily responses, map the responses to customer data and compile listing of “Detractors” including verbatim, these will be forwarded to the NPS champion to follow up with the customers and to close any loops.
• To work as the main custodian managing NPS while overseeing the NPS functions for our Mass market customers who are managed by our stakeholders.
• Perform follow up/service recovery calls for detractors with 0 to 4 rating and customers who gave negative comments in the verbatim.
• To understand the Voice of the customers (VOC) and place the correct tagging for reporting purposes.
• Perform other duties as assigned.

Requirements:
· A university degree holder or pursuing a degree in any discipline with a minimum 2 years experience preferably in a customer centre or financial services environment.
· A strong customer service mindset with good communication and customer centric drive to improve customer experience.
· Bi-lingual in English and a second language (preferred).
· Possess strong interpersonal skills and able to work independently and as a team.
· Analytical skills to drive call quality improvements and suggest process improvements.
· Familiar with banking and/or credit cards process and products, systems.
· Proficient in Microsoft Excel and Microsoft Office applications.
· Prior experience as a Bank's Call Centre Agent/TM for at least 2 years and must be universally-trained.

About STT GDC

Be part of a global leader in data centre solutions

ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STT GDC

STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Responsibilities:

Shall provide Data Centre (DC) operations at the Customer’s premises and premises identified by the Customer. The DC Operations shall cover the following:

1.DC Environment Support; and

2.DC Facilities Management Services.

DC Environment Support

Shall monitor the facilities infrastructure in the DC to ensure that they are within the operating levels defined by the Customers. The infrastructure to be monitored shall minimally include:

(a)Power infrastructure (such as Uninterrupted Power Supply and power distribution boards);

(b)Cooling Infrastructure (such as computer room air-conditioning units);

(c)Fire detection and suppression systems (such as FM200, water sprinklers, fire extinguishers);

(d)Environment monitoring system (such as humidity and temperature); and

(e)Water leakage detection.

(f)Shall ensure the DC infrastructure is monitored on twenty-four (24) hours a day, seven (7) days a week, inclusive of Saturdays, Sundays and Public Holidays.

(g)The Vendor shall inform the Customer within one (1) hour when problems are detected.

(h)Shall work with the Customer and Customer-appointed Supplier to resolve any infrastructure issues detected in accordance to the support hours as required by the Customer.

DC Facilities Management Services

(a)Shall ensure, through daily inspection, that the general cleanliness and tidiness of the data centre are maintained by the Customer-appointed Supplier.

(b)Shall work with Customer-appointed Supplier on site preparation tasks such as network cabling and electrical wiring, when required.

(c)Shall ensure the network cabling in the data centre and within the racks are neat and tidy.

(d)Shall work with the Customer-appointed Supplier for both scheduled and ad-hoc maintenance, servicing, repair and upgrading works to the infrastructure at the Customer’s premises and premises identified by the Customer.

(e)Shall plan and coordinate the maintenance activities. This includes polling the affected parties, obtaining the Customer’s approval, and sending out messages to inform the affected party.

(f)Shall obtain the Customer’s approval before finalizing the plan for any activity.

(g)Shall provide on-site support during the maintenance activities unless otherwise agreed by the Customer.

(h)Shall maintain up-to-date documentation of the data centre design layouts.

(i)Shall manage the physical security of the data centre in accordance with the guidelines provided by the Customer.

(j)Shall monitor the following physical security infrastructure to ensure they are within the operating levels defined by the Customer:

Security Alarm and Security Card Access System; and

Closed-Circuit Television (CCTV).

(k)Shall ensure that only authorised personnel are allowed to access the DCs.

Requirement – DC Operations

Minimum Requirement:

The DC Operator shall possess minimally the following skill sets:

(a)Three (3) years of working experience in Data Centre Engineer Operations experience;

(b)Certified Data Centre Facilities Operations Manager (CDFOM) or equivalent; and

(c)ITIL v4 Foundation Certification or equivalent

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Role Overview:
Lead and enhance the daily operations of our mosque, driving excellence in administration, Human Resource, and financial management.

Key Responsibilities:

• Oversee daily operations and ensure efficient office management.
• Lead HR activities, monitor performance, and foster team collaboration.
• Manage budget, cash flow, and support fundraising efforts.
• Ensure compliance with policies and regulations.

Qualifications:

• Minimum 5 years of experience in the mosque sector.
• Proven experience in administration, HR, or operations.
• Strong financial and budget management skills.
• Excellent leadership and organizational abilities.

How to Apply:

If you are enthusiastic about contributing to a vibrant mosque community and possess the required skills and experience, we invite you to be a part of our team! Please send your resume and cover letter to [email protected], indicating your expected remuneration. We look forward to welcoming our new HCS!

At REACH Senior Service, our core belief is every senior is valuable and able to live life to their fullest potential. The aim for our Senior Centre is to build a community of seniors that improves mutual social cohesion, empowers seniors and maintains their health and mental wellness.

JOIN US and be part of a team who contributes to the positive aging of the seniors as they age meaningfully and healthily. Whether you are an experienced professional or just starting your career, if you are seeking a rewarding opportunity to be part of something bigger than yourself, we invite you to apply today.

We are looking for a passionate Programme Executive to plan and coordinate the day-to-day programme. guide volunteers to carry out the programme activities, work with other organisations to execute programmes, manage communications and feedback from stakeholders, as well as conduct outreach activities to other organisations and the community.

Key Responsibilities:

· Plan, develop and manage engagement programmes (workshops, educational talks, festive events, etc.) to be held at designated neighbourhood touchpoints for Seniors.

· Allocate appropriate resources, recruitment of seniors / volunteers / partners for the programmes, and to plan and execute publicity for such events.

· Supervise and train volunteers / partners in the running of approved programmes and provide administrative support to volunteers / partners involved.

· Monitor seniors' health and wellness, make referrals to appropriate agencies, and conduct home or hospital visits.

· Manage the AAS (Alert Alarm System), SC phone and its maintenance.

· Provide support for seniors, including health monitoring and communication with next of kin.

· Conduct community outreach within the vicinity of the service area and perform needs assessment to ascertain service needs and gaps of the senior residents.

Requirements

· Possess Higher Diploma or Diploma in Gerontology, ITE NITEC in Community Care and Social Services, or Diploma in Social Enterprise/Entrepreneurship

· Ability to train volunteers to facilitate creative arts / baking / cooking / singing / music instruments / florist / live streaming in senior programmes.

· Ability to host or deliver programmes in front of a crowd of 10 – 80 seniors is a must.

· Familiarity with live-stream or data-entry and administration is preferred.

· Experience in social services not necessary

· Fully conversant and able to translate in Malay / Mandarin and English, ability to converse in Hokkien / Teochew will be a bonus, due to clients being seniors.

· Must be a good team-player, with a passion to work with seniors.

· Good communication and interpersonal skills

· Has a strong passion in outreach and community work with seniors

· Only Singaporeans

Summary

The Head of Customer Services is responsible for leading and directing the Customer Services Department, ensuring that tactical and proactive plans are implemented to deliver the set objectives.

Duties and Responsibilities

▪ Develop and deliver optimal standards of service delivery to all customer airlines and other departments. Ensure that service delivery levels meet or exceed internal objectives as well as targets agreed with airline customers in accordance with individual Service Level Agreements (SLAs)

▪ Deliver cost effective services within agreed budget. Monitor and control costs through effective resource management of staff, equipment, and facilities. Identify and exploit revenue opportunities. Continually review and adjust expenditure to meet fluctuations in demand to deliver savings against budget and forecasts

▪ Ensure the safety of staff, equipment, and facilities in accordance with corporate, local, and international standards

▪ Develop and maintain own department continuity plans including dnata Crisis Management Plan, Business Continuity Plan and Evacuation Plan. Continual review and adjustment of the plan to accommodate change

▪ Ensure staff are trained and equipped with the resources needed to carry out their duties and to perform at a consistently high level to meet Service Level Agreements (SLAs) of the customer airlines. Maintain proficiencies through a program of refresher training and audit

▪ Represent Company as directed as a stakeholder at Changi Airport consultative committees and other external bodies. Develop and promote dnata Singapore’s image and brand through both internal and external communications

▪ Responsible for the formulation of departmental plans. Proactively recommend tactical and proactive plans short to medium term (6 months - 2 years) with contingencies aligned to the overall divisional and corporate strategy

▪ Drive innovative solutions through team creativity and ensure a collaborative approach with other departments. Utilise Information Technology (IT) hardware and software solutions to provide improved service levels, efficiency gains, and cost savings for the department

▪ Control and track the use of outsourced labour to ensure the most efficient and cost-effective use of in-sourced / outsourced labour of specific projects

▪ Ensure compliance with all workplace safety, security, and health policies and procedures

Requirements

▪ Minimum Degree or Diploma from a recognized tertiary institution

▪ Minimum 10 years’ relevant industry experience, with a demonstrable sound knowledge of airport operations and customer service with an airline, airport, or ground handling company

▪ Minimum 5 years in a management or leadership role

Job Description:

• Perform laboratory tests and experiments to assess product attributes, shelf-life, and stability.
• Troubleshooting and problem solving of lab equipment.
• Accurately record and maintain experimental data, reports, and other relevant documentation.
• Perform lab sample preparation and manage sample inventory.
• Oversee laboratory operations, ensuring equipment maintenance, inventory management, and a safe working environment.
• Implement and maintain safety protocols, conduct regular risk assessments, and ensure compliance with relevant regulations.

Job Requirements:

• Min. Diploma in Food Nutrition/Biochemistry/Microbiology or other related discipline, from a recognized institute.
• Hands-on experience in handling analytical instruments such as HPLC, and UV Spectrophotometer, microbial and chemical testing is preferred.

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Responsibilities:

1. Produce and manage technical documents, including writing technical cases, monthly technical reports, updating PDI technical files, and managing inventory vehicle technical documents.
2. Manage market technical operations, including managing and improving service provider technical managers, internal training management, regular assessment management, technical capability evaluation and improvement, market survey analysis, localization promotion, and the implementation of company technical management regulations.
3. Provide claims support, including promoting technical determination of fault responsibility and pre-review of claim forms.
4. Follow up on technical projects, including managing and supporting technical projects and promoting market-oriented projects.
5. Manage quality, including collecting and organizing market issues and following up on difficult problems with relevant departments at headquarters.

Recruitment Requirements:

• Minimum Degree in relevant field such as Electrical Engineer..
• At least 3 years of experience in vehicle maintenance or and after-sales technical management.
• Strong interpersonal communication and coordination skills.
• Preferable with class 3 driving licece.
• Proficiency in English or Chinese in order to liaise with HQ colleague from China.

The role will consist of a technical component, with a focus on material testing as well as designing new packaging systems. You will perform various types of testing for medical packaging materials and sterile barrier systems (packaging for sterile medical devices). You will design and create prototypes to support new sales growth and customer retention and assist external as well as internal customers with technical projects/package testing and consulting. You will own and manage smooth operation of a technical development center under the supervision of a senior engineer.

Primary Responsibilities

• Perform various types of physical, mechanical, analytical and integrity testing for medical device packaging materials and packaging systems

• Ensure that testing and lab procedures are performed safely. Ensure personal safety and routinely evaluate equipment for potential safety risks

• Design and create package prototypes using 2d and 3d software based on requests / inputs received from sales team. Maintain and control proper inventory of packaging materials, test material and test equipment accessories

• Maintenance of Lab equipment - Write/update work instructions, procedures, calibration instructions and test methods as required

• Liaise and collaborate with the technical team members at other global sites on technical topics and lab related activities

• Liaise and collaborate with external test labs, sterilization partners and contract manufacturing facilities, as required

• Communicate effectively with other Oliver employees both locally and globally

• Identify gaps and constantly strive to update technical capabilities of the Technical Development Center

• Provide expertise in material selection and package design of sterile barrier systems in order to support new sales growth and customer retention

• Occasionally, travel within APAC region to support our customers in the field including trial runs, troubleshooting customer processes and technical sales activities

• Actively support customer’s technical teams on new product introductions and validations

• Support the QA department with technical assessment of CAPA investigations

• Support product change notifications for customers

• Work closely within the Technical team to develop viable packaging solutions

• Qualify/Test new materials as per ISO 11607 – Ensure capability levels through thoughtful analysis and rigorous testing

• Design new products that can deliver Six Sigma process capability levels. Support/Improve existing product portfolio

• Other duties that assigned

Basic Qualifications

• B.S in Packaging engineering, chemical or mechanical engineering preferred. Candidates with a

graduate diploma in a similar engineering discipline may also apply

• 3-5yrs experience in medical device packaging

• 2d and 3d CAD knowledge / experience desired (AutoCAD 2d and Solidworks 3d preferred)

• Ability to stand and perform physical testing required.

• Strong listening ability and patience

• Ability to adapt to different working styles and cultures

• Positive attitude, ability to work under pressure and people oriented

• Strong written and verbal communication skills. Works well with people across the organization

Preferred Qualifications

Interpersonal Skills:

• Comfortable speaking before an audience

• Requires contact with others (face-to-face, by telephone, virtual meetings, VOIP or otherwise) and working and interacting in a group or team

• Ability to read, analyze and interpret data/documents/safety rules or manuals/operating instructions or procedures/maintenance

• Ability to write in a clear and concise manner

• Ability to speak effectively, present information, responds to questions in a clear and concise manner.

Technical Skills:

• MS Office, particularly Word, Excel, PowerPoint and Outlook, Essential Functions

• Knowledge of 2d and 3d CAD knowledge / experience desired (AutoCAD 2d and Solidworks 3d)

Other Skills:

• The ability to predictably and regularly attend work and to be punctual

• The ability to read and understand documents and drawings

• The ability to work cooperatively with others

• The ability to deal politely and professionally with customers and/or coworkers

Special Requirements

Ability to travel 5-10% of the time internationally

Occasional evening / weekend work might be required (e.g. night calls with USA/EU)

Working hours: 5.5 working days

8.30am to 5.30pm, 8.30am to 12.30pm

Location: CBD area

Basic + AWS + Performance Bonus!

Responsibilities

• To carry out all preventive and breakdowns maintenance for all Aircon equipment.
• Ensure safe keeping of hand tools and maintain good housekeeping.
• Ensure all works are carried out safely and/or in accordance with safety procedures.
• Provide technical advice and assistance on all maintenance functions.
• Any other tasks, when required by immediate superior.
• Prepare service reports after every completed job for customer's endorsement.
• Communicate with clients with regards to problems in equipment and post-job reports.
• Any ad-hoc tasks given by supervisor or management.

Requirements

• At least 2 years of related techinical experience in chillers, ACMV equipment, switchboard and generators will be an advantage
• Positive attitude, good interpersonal and customer-centric skills.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at www.rdtpsg.com

RD Trusted Partners Pte Ltd| EA License No.: 24C2352

Chee Wei Qian (Sandy) | EA Personnel No.: R24125920

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Location: Marine Terrace
• 5 Working Days [ Mon-Fri, 8.30am to - 5.30pm]
• Salary: $2600 - $3000

Responsibilities

• Develop, plan, coordinate, and implement planned daily programme and its activities
• Daily supervision, assisting and monitoring members in the various activities both outside or within the centre, and ensuring safety of all members and volunteers
• Purchase and preparation of daily tea breaks and lunch for members and volunteers
• Support and evaluate growth of members and to plan appropriate development plans for members based on their needs and abilities with inputs from internal stakeholders as well as to develop programmes to support the member in his/her achievement of PDP (personal development plan)
• Assess new members on their trial, identify their needs and potential, and to write post-trial evaluation report
• Carry out behaviour support plans
• Work with member’s families as required and to keep them updated regarding their child / ward progress
• Work with and train volunteers to better assist and engage members in their development
• Maintain administrative work such as daily attendance taking, records of daily programmes, temperature taking, monthly centre report, incident reports, etc.

Requirement

• Minimum O Levels / Diploma in related field
• At least 1 year of relevant experience
• Experience with special needs children is an advantage

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683