Total 3,642 support analyst job vacancies in Information Technology category in Singapore

Responsibilities:

• Collaborate with business stakeholders to gather and document software requirements.
• Analyze user needs and translate them into technical specifications and design documents.
• Design, develop, and implement software applications using appropriate programming languages and technologies.
• Write well-structured and maintainable code that adheres to coding standards and best practices.
• Work closely with UI/UX designers to create user-friendly interfaces.
• Collaborate with Quality Assurance teams to develop test plans and conduct thorough testing.
• Debug and troubleshoot software defects and issues, ensuring timely resolution.
• Keep abreast of industry trends and emerging technologies to suggest improvements.
• Provide technical support and assistance to end-users and stakeholders.
• Participate in code reviews, providing and receiving constructive feedback.
• Contribute to the continuous improvement of development processes.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience as an Analyst Programmer or a similar role.
• Proficiency in one or more programming languages, such as Java, C#, Python, or others.
• Strong analytical and problem-solving skills.
• Ability to gather and document user requirements effectively.
• Experience with software development methodologies (Agile, Waterfall, etc.).
• Familiarity with version control systems (e.g., Git) and collaborative tools.
• Understanding of database design and SQL.
• Excellent communication and teamwork abilities.
• Attention to detail and commitment to producing high-quality work.
• Knowledge of web development (HTML, CSS, JavaScript) is a plus.
• Familiarity with data analysis and visualization tools is a plus.
• Experience with business process analysis and workflow design is a plus.
• Strong understanding of system integration concepts is a plus.

Prefer candidates who have Level2 support role for Mainframe applications.

Job description

Responsibilities

• Ensure all the BAU support queries from business are handled on priority and within agreed SLA.
• Ensure application stability issues are well taken care off.
• Ensure incidents are escalated and facilitate to enable efficient and timely service restorations.
• Ensure Preventive and detective measures of the applications are identified and implemented.
• Support the resolution of incidents and problems within team.
• Proactive event monitoring and ensuring alerts are well handled.
• Require 24X7 availability for managing the incidents and critical batch support.
• Automate processes and remove Toils.
• Scheduling application changes as required and ensuring all changes to production environments follow the change management procedures
• Liaison with App dev /Change teams and participate in Change advisory board for representing the changes.

Requirements

• Minimum 7 years of experience and out of which minimum 5+ years of Level 2 Production support experience preferably in Banking industry
• Experience in managing Mission critical applications running on Mainframe Environment
• Over 5+ years of experience in Incident Management, Change Management, Problem Management.
• Over 5+ years of very strong Hands-on experience in COBOL,JCL,VSAM,CICS,MQ, DB2 SQL
• Experience in supporting CORE BANKING applications are plus
• Along with Mainframe technologies, any experience in Java, Unix, REST API is advantageous.
• Good level of command over production Infra; performance monitoring using tools Like OMEGAMON
• SRE - Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment
• Good Communication skill, Positive work attitude and self-motivated can work independently as well as in a team.
• Good experience in running automation and improvements experience

MUFG Investor Services IT team is looking for a talented and experienced Application Support Analyst who will be responsible for supporting banking applications such as Flexcube, SWIFT, MUFG Automated Payment System, FX All and MUFG FX, in addition to integrated banking products.

Successful applicant should have experience in working with banking solutions for Financial and Fund Administration Institutions. This person will be responsible for the delivery of internal operations and support, he/she will interact with the external vendors, and be part of an internal team managing a portfolio of in-house/vendor applications. The candidate will play a crucial role of linking the business teams and the IT solutions group.

You Will:

• Play a key role as part of a global support team covering the IT Core banking applications (Flexcube, SWIFT, MUFG Automated Payment System, FX All and MUFG FX),
• Provide Level 2 Incident & Problem Management support by working with vendors &/or Internal support teams to resolve technical and user issues during product migration and BAU,
• Coordinate with vendor and/or Support teams for various technical deliverables including Customization Deliveries, Patch sets, fixes,
• Document IT user procedures around IT Change Management & business user procedures while effectively supporting user training,
• Support Project Managers in ongoing initiatives related to the Core Banking Solutions.
• Interact with vendors of financial systems about technical issues and the coordination of enhancements.
• Participate in new platform releases, as well as testing activities to confirm system changes, upgrades, and enhancements, ensuring they meet quality standards before deployment.
• Development and enhancement of the platforms to increase automation and expand the utilization of features,
• Internal co-ordination between distinct internal IT functions and groups to ensure high quality service delivery and total ownership of issues to complete resolution,
• Examinations and Audits - Respond to requirement from regulators and auditors to provide appropriate support for information requests.

All the Better:

• Knowledge of IaaS (e.g. Amazon Web Services (AWS), Microsoft Azure)
• Good working knowledge of Microsoft Windows Server environments, Linux, Java applications, Microsoft IIS, Apache Tomcat, Weblogic, SQL Server, Oracle DB.
• Knowledge of System Development Lifecycle and standard software development methodologies including ITIL standards (certification will be a plus).

Responsibilities:

• Support after-sales services, prepare service reports.
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and
• maintenance.
• Responsible in daily field service works and operations.
• Plan training material and conduct training to clients or users.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare / Laboratory/medical imaging
• product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

Responsibilities:

• Provide onsite maintenance support, including troubleshooting, corrective and preventive maintenance to Company maintenance customers
• Provide remote maintenance support
• Perform firmware updates
• Provide onsite/remote standby as and when if required
• Installation support for servers and storage system
• Knowledge of System OS
• Meet contractual SLAs
• Assist to monitor and propose spares requirement/replenishment
• Liaise with multi parties, such as customers, OEM, vendors, PM and sales etc.
• Provide incidents reports
• Update case report promptly and accurately

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years experience as an IT System and Maintenance Engineer or similar role.
• Strong knowledge of IT systems, including hardware, software, networking, and security principles.
• Experience with system monitoring and diagnostic tools.
• Proficiency in operating systems (e.g., Windows, Linux) and virtualization technologies.
• Excellent troubleshooting and problem-solving skills.
• Strong attention to detail and ability to work independently.
• Good communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+) are a plus.

To Apply:
Please send your latest CV in word file to [email protected]
Kindly indicate your availability, current and expected remuneration package.
We regret that only shortlisted candidates will be notified.

For more job opportunities, please visit our career page: http://quinnox-solutions.com/c...

Quinnox Solutions Pte Ltd (License Number: 06C3126)
Registered EA Personnel (Reg. No.:R1551322)

Roles and Responsibilities

• Assist as Subject Matter Expert and drive organizational capability to effectively apply service operations and maintenance framewor
• Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance
• Assist in blueprints for operational support material for disciplines of applications are concise and complete, covering (internal security and technology standards)
• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
• Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability
• Support and assist in high severity incidents and drive problem management meetings
• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution
• Perform troubleshooting, testing and baseline assessment in lower environment to check on operational issue reported by users prior to escalation to the next level for investigation
• Support testing for Major Project enhancements or Change Requests if possible
  Create, maintain, and ensure project documentations such as process documents, operations document, etc. are filed and keep up to date with proper versioning control

Requirement / Qualifications

• Successful track record in enterprise application support, user and vendor liaison for small to mid-scale projects
• Proficient in MS Office and basic understanding of Windows Servers and MS SQL/MySQL
• Degree in Computer Science, Computer Engineering or equivalent

Job Descriptions:

• Plan & collaborate across different application/infra teams to manage functional dependencies of the solution
• Collaborate with business stakeholders Market Risk Business, technology team to help finalise requirements and deliver solution.
• Assist with completion of System Integration Testing (SIT), User Acceptance Testing (UAT), application performance testing.
• Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support

Requirements:

• More than 8 years track record in analysis, design, development and tracking delivery of global/regional IT capabilities for a bank or multi-national/regional company
• Experience in banking industry preferred
• Proven result-oriented person with a focus on delivery
• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Extensive knowledge of various market data instruments such as equities, commodities, FX, IR curves, options, volatilities etc.
• Technical Skill: Java / J2ee, Spring, webservices, Windows batch/Unix shell scripting, java script, SQL, PL-SQL, vendor proprietary language etc.

We are seeking a dedicated and experienced Mainframe Application Support Engineer to join our team. This role is crucial for ensuring the uninterrupted operation of the mainframe applications, requiring round-the-clock availability to address any issues that may arise. The successful candidate will be responsible for providing technical support, troubleshooting problems, and implementing solutions to maintain the stability and performance of our mainframe systems.

Key Responsibilities:

• Provide 24x7 support for mainframe applications, including monitoring system alerts, responding to incidents, and resolving technical issues in a timely manner.
• Diagnose and troubleshoot application failures, performance bottlenecks, and other system anomalies, utilizing diagnostic tools, logs, and system metrics.
• Collaborate with development teams to analyze root causes of issues, identify solutions, and implement fixes or workarounds as necessary.
• Document support activities, including incident reports, troubleshooting steps, and resolution details, to maintain accurate records and facilitate knowledge sharing.
• Perform routine maintenance tasks, such as applying patches, upgrades, and configuration changes, following established change management processes.
• Participate in on-call rotations and follow escalation procedures to address critical incidents outside of regular business hours, ensuring 24x7 coverage and support.
• Coordinate with vendors, third-party providers, and internal stakeholders to resolve complex technical issues and implement system enhancements.
• Conduct periodic health checks and performance analyses of mainframe applications, identifying opportunities for optimization and efficiency improvements.
• Contribute to the development and improvement of support processes, tools, and documentation to enhance service delivery and customer satisfaction.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in mainframe application support roles, with in-depth knowledge of z/OS, JCL, COBOL, DB2, CICS, and related technologies.
• Strong understanding of mainframe hardware, software, and subsystems, including familiarity with SMP/E, DFSMS, and system utilities.
• Experience with monitoring tools and diagnostic utilities for mainframe environments, such as Omegamon, SYSVIEW, or similar products.
• Excellent problem-solving skills and the ability to analyze complex technical issues under pressure, prioritizing tasks effectively to meet service level objectives.
• Willingness to work in a 24x7 support environment, including on-call rotations, weekends, and holidays, to ensure continuous availability of services.
• Familiarity with ITIL principles and best practices for incident, problem, and change management is a plus.
• Knowledge of scripting languages (e.g., REXX, CLIST) and automation tools for mainframe environments is advantageous.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Job Responsibilities

• Study, analyse and understand business requirements in context to business intelligence.
• Design and map data models to shift raw data into meaningful insights.
• Utilize Power BI to build interactive and visually appealing dashboards and reports.
• Ensure data is cleansed, mapped, transformed and otherwise optimised for storage and use according to business and technical requirements.
• Automate tasks and deploy production standard code (with unit testing, continuous integration, versioning etc.)
• Build data pipelines to collectively bring together data; Design and implement written code.
• Test data from source to the presentation layer; Support and troubleshoot data pipelines.
• Other responsibilities include extracting data, troubleshooting and maintaining the reporting platform.

Requirement:

• Bachelor’s degree in Information Technology, Computer Science, Manage Information Science, Banking and Finance or equivalent.
• Min. 5 years of experience in Data Analytics, Realtime data integration and Business Intelligence
• Experience in building and optimising ‘big data’ data pipelines, architectures, and datasets.
• Strong analytic skills related to working with unstructured datasets.
• Experience in Azure data integration tools e.g., Azure Synapse, Azure Data factory,
• Experience in Power BI report delivery.
• Knowledge in traditional ETL.
• Knowledge in financial sector technologies, products and services will be an advantage.

Additional info:

• Company industry: IT Solution under Japanese Bank
• Location: Expo

For more information, please visit to www.gmprecruit.com and search for Job Reference: 24076
To find out more about this opportunity, please contact Ai Linh at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232

Responsibilities

• Responsible for fixing prioritized Incident Reports (IR) assigned by Team Lead

• Analyse and ensure IR assigned are valid defects

• Discuss IR fixes with team members from different teams to assess the impact of any changes

• Coordinate any cross-team effort required for any integration defects

• Ensure delivery of IR in the timeframe given

• Escalate any issues to Team Lead

• Support Group and Team Lead in achieving their application support objectives

• Provide production support to modules or processes to ensure project's day-to-day activities have minimum downtime.

• Additional tasks assigned by management

Requirements

• Diploma or Degree in Computer science / IT / Engineering or equivalent

• At least 3-5 years of relevant working experiences

• .Net Programming experience, have hands on experience in API and Frontend coding specifically JQuery and Bootstrap

• Experience in Build Management, Configuration and Release Management

Licence No: 12C6060

• Responsible to collect business requirements and translate them into functional requirement specifications.
• Manage the SDLC of assigned projects from initialization to closure.
• Liaise with vendors to ensure successful software system delivery and technical feasibility.

Requirements:

• Degree in Computer Science or the equivalent
• At least 2 years of experience in software development and maintaining web and mobile applications.
• Proficient in frameworks such as Angular, Spring Boot and in Unix/Linux based environment.
• Strong knowledge in programming such as Java, JavaScript, Angular, Unix Shell Scripting and relational databases and related scripting such as Oracle, SQL, mySQL.
• Willing to take a contract role with a possibility of conversion to permanent.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

The Job:

• Support the review and enhancement of data governance framework, policies, standards, guidelines and data inventory across the Group
• Assist in performing risk and impact assessments
• Provide advisory to Business Units on personal data protection at various stages of the personal data life cycle
• Review and assist in conducting awareness training on personal data protection to foster personal data protection awareness across the Group
• Assist in data breach incident investigations and facilitate remediation action plans
• Manage the data incident log to ensure accuracy and up-to-date

The Requirements:

• At least 3-5 years of relevant working experience in the area of data protection and risk management, preferably from the financial services/insurance industry
• Knowledge of Singapore PDPA and preferably with knowledge of other related/relevant privacy regulations
• Proficient in Microsoft Office applications

Interested applicants can send their detailed resumes to [email protected].

CEI: R1104482

JANE LUI JIE'EN

(EA Licence number 99C4599)

Maintenance Engineer

Responsibilities

· Involve in one or more teams in supporting and maintaining systems, up and running smoothly

· Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement

· Operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders

· Perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures

· Carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of equipment/module/component at sites and/or workshop

· Liaison with procurement and equipment vendors

· Perform 24/7 off-site standby for fault activation after office hours

· Arrange and attend monthly meeting with customers

· Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management

· Provide solutions to technical problem associate with electronic systems

· Perform MS Windows / Symantec patching or updating

· Support in Vulnerability assessment and tracking

Requirements

· Diploma in Electronics/Mechatronics/Computer / Electrical Engineering in Windows OS Knowledge or equivalent

· Minimum of 2-3-year experience in a similar engineering-related capacity

· Knowledge in manage network / systems backup & restore

· Servers, Workstations, Fibre optic measurement, Network equipment with CCNA is a plus

· Positive work ethics and team player

· Takes ownership of responsibilities

· Work location at Ang Mo Kio

· Require to travel to sites for work

· Singaporeans Only

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

This is a 12 months contract assinged to our clients

Work Location:Suntec Office Tower

Salary: $3,500-$4,000

Job Description:

1. Possess a recognised Degree relevant in the service industry.

2. Have at least 3 years of relevant experience in contact centre industry including data/trend prediction &

analysis, self-help migration.

4. Actively making FAQs refinement, recommend CSOs training needs based on customer experience.

5. Fresh graduates are welcomed too (knowledge of Data Analysis)

Benefits:

• MNC, 5 days, North
• Salary: $1700 - $2500, allowances
• 12hr rotating shifts: 9pm to 9am/9am to 9pm
• 14-15 working days per month
• Overtime claim, AWS, performance bonus
• No experience can apply
• North/Central

Job responsibilities:

• Provide service and support for Vertical probe cards
• Liaise with customers and factory on the card issues
• Compile of investigation report/tracker/monthly report
• Support for DOE (design of experiment) or evaluations either by customer or company’s initiative
• Pin replacement onsite
• Station at client’s site

Requirements:

• Minimum Nitec in Electronics/Mechatronics
• 1 to 2 years of relevant experience in semiconductor industry
• Candidates with no experience can apply
• Possess basic electronics and troubleshooting skills
• Able to start within short notice

Interested applicants, please send your resume to [email protected]

Responsibilities:

• Reporting to the Advisory and Delivery Lead, your role as Triana Delivery and Support Analyst includes the following key responsibilities:
• Support on Client Solution Implementation activities to ensure successful client delivery including:
• Work as Technology Delivery Manager on the following:
• Understanding of business requirements, ensuring the proposed solution meets these
• Liaison with internal, clients and third party teams to ensure successful implementation
• Coordinate testing, validation and user acceptance
• Level 2 Tech support and collaboration with Product Owner and vendor groups
• Provide Account Team Support (How To, Q&As, Trainings and FAQs etc)
• Project closeout activities and transition to Production support
• Maintaining release management activities for Client data
• Basic Project Management activities of client implementations including the following
• Ongoing management including maintaining accurate client records with weekly status reports and updates
• Escalation to Platform and PMO where necessary
• Implementation closeout activities and transition to Production support
• Escalations as necessary to ensure sponsorship and support of “at risk” projects
• Platform Support and Release Management to assist on delivery of key items.
• Provide Demonstrations to internal and Client teams
• Maintain the software engineering management process
• Provide IT operational support on IFM platforms
• Conduct release management activities, attending groups such as CAB
• Participate in compliance related activities (UARs, evidence gathering, process maintenance)

The role will support new product / process introduction and / or commercial protein biologics processes.

Responsibilities:

• Compile and analyze process data using tools such as excel, minitab
• Verify data in technical reports and spreadsheets
• Consolidate and compare cell culture and purification process manufacturing practices for the purpose of facility fit and identification of area for optimization and alignment across manufacturing sites
• Participate in teams and collaborate cross-functionally with representatives from other functions and sites to support drug substance manufacturing process alignment
• Organize and conduct meetings. Actively creates, generates, and presents data/conclusions at internal and cross functional meetings
• Support authoring of technical protocols and reports
• Support small scale cell culture or purification studies while ensuring safe operation of PD activities in laboratory are followed

About You:

• University Degree in Science related discipline (e.g. chemical engineering, bioprocess engineering, biochemistry, or equivalent experiences)
• Possess basic understanding of biologics and chemical engineering principles.
• Independently motivated but also work well in team environment
• Excellent written and verbal communication

Job Responsibilities:

• Front line support via telephone and emails
• Ensure all issues are attended to efficiently
• Manage customers requests and enquiries in a professional and timely manner
• Liaise with vendor on all hosting matters
• Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
• Performs miscellaneous job-related duties as assigned.
• Purchase/Renew of domains
• Able to perform administrative duties
• Installation and maintenance of both computer hardware and software applications
• Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
• Maintaining our servers

Required Skills

What you will do in this role:

• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Relevant experience in supporting IT related duties
• Outstanding customer service skills and a dedication to the customer service experience.
• Knowledge of FTP, DNS and cPanel preferred.
• Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.
• Proven analytical and problem solving skills.
• NITEC/ Diploma in Computer Science, Information Technology or equivalent

Summary

• Perm role comes with comprehensive benefits (Annual leave, VB (twice a year), medical benefits, etc
• Working days & hours: Monday to Friday 830am-530pm
• Reporting to IT Manager

Roles & Responsibilities

• Assist in IT strategies including application system (Navision), and infrastructure to support the Business Unit.
• Analyze, design, program, test, document and maintain IT systems or applications which align with business needs by using SQL script/other software tools.
• Responsible to ensure the accuracy of all necessary analysis tools and report that provide to management for analysis in optimal decision-making.
• Administer the launching of new frontend or backend systems, IT relevant projects, resources and vendor management.
• To ensure that the communication links between the various offices and stores are in optimal working condition, including maintaining and managing an effective fault reporting system.
• To maintain and ensure system security and data integrity.
• Maintenance of all software and IT related warranty and licenses used by the company.
• Administer and maintain LAN/WAN infrastructure on routers, wireless AP, IP Phone and firewall.
• Ensure that all networks (including internet and wireless), systems, security and application infrastructure are running efficiently.
• Implement change requests and application enhancement to the ERP system.

Requirements:

• Possess min Diploma or Degree
• Possess minimum 3-5 years of experience in the NAVISION and ERP applications and systems
• Knowledge and experience with Microsoft SQL Server

How to Apply:

Interested applicants, please send your resume to [email protected] or press "apply now"

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (Reg No: R1219651)

My client, a leading independent commodities trading house is looking for a LC Analyst to be part of the team.

Role

• Act as the principal and point liaison between operators, front office and banks with respect to Letters of Credits submissions to support daily trading activities.
• Administer the Letters of Credits documentation process e.g., pre-check issuance, shipping documents etc.
• Work closely with operators to ensure that information pertaining to trades are up to date.
• Manage import-export Letters of Credit etc. on a timely basis.
• Liaise and work closely with Trade Finance on all LC Admin and bank related matters.
• Perform other ad-hoc duties assigned by manager.

Job Requirement

• Diploma or bachelor's degree in finance or any related discipline.
• 2-5 years in a trading environment with exposure/experience in handling Letters of credits administration
• Understanding of Trade Finance documentation
• Reliable and Meticulous, with ability to multi-task
• Effective written and oral communications skills

APPLY NOW! Interviews are ongoing! Email to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Chiam Lee Ping Dayna

Consultant

Reg. No: R1764404

Stellar- Link Partners Pte Ltd (EA License: 21S0698)

Embark on a rewarding career journey with the firm in the Instrument Reference Data Operations team where we are committed to excellence, innovation, and fostering a collaborative environment. The Instrument Reference Data team is part of the wider Data Solution Operations team in the Securities Services Organization. Data is the backbone of our institution and the overall quality, timeliness, accuracy, cleanliness of the data is crucial to the success of J.P. Morgan.

As a Reference Data Operations - Data Analyst within Instrument Reference Data Operations team, you will manage data quality and exceptions for reference data, working with a team of data analysts. You will work closely with professionals across data operations and other cross functional teams. Also, you will ensure a robust control framework and effective global operating model are being used to service the Asia Pacific businesses. You should be able to provide strategic initiatives on improving reference data operations and contribute to the success of the organization.

Job responsibilities:

• Support instrument reference data and ensure consistent delivery of quality data in a timely fashion

• Manage corporate action events handling with regards to instrument reference data across all asset classes, understand the impact of market events on the instrument static data and the related corporate action events triggering out of it

• Provide subject matter expertise support to downstream teams and clients

• Ensure proper controls are in place to reduce financial risks, implement procedures to enforce controls and ensure controls are adhered to

• Partner and collaborate with other regions is required

• Resolve client queries promptly and professionally

• Contribute to ongoing developments and refinements of our operational processes

Required qualifications, capabilities and skills:

• At least a Bachelor’s degree in Finance, Science, Technology or equivalent

• At least 1 year of work experience in Financial Services is required

• Strong market data vendor knowledge and experience, i.e. Bloomberg, Refinitiv

• Knowledge of industry activities, corporate actions, index tracking and capital markets

• Inquisitive and analytical mindset, challenges the status quo, strive for excellence, while paying attention to risk involved

• Ability to work independently and multi-task in a fast paced environment

• Demonstrate ability to communicate effectively within a team and across departments

• Strong analytical and problem solving skills with attention to details to formulate effective solutions to address pain points and improve efficiency

• As the team covers the Asia Pacific region, staggered shift work and working on public holidays is required

Preferred qualifications, capabilities and skills:

• Ability to analyze, mine and query data to formulate solutions and efficiencies is preferred

• Experience in digital tools like Alteryx, JIRA, and/or Confluence will be preferred

• Good understanding of data management principles for financial services - governance, quality, storage, modelling

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=417cf0a53ee18f8014259a3196e13b09

The candidate must have experience in team leadership and solution design

Experience Requirements
Minimum 3 years’ experience in designing and maintaining a system of at least 500 man-days (system development effort), with the relevant skill setsin programming and development framework, integration, database, job scheduling and automation, document and content management, workflow management, and reporting. Familiar with Batch & online application design concepts & should have experience in handing large volume of data.

Relevant skill sets:
Microsoft .NET version 4.5 and above
C# / VB.NET/ Java programming
Microsoft SQL Server
IBM DB2 Mainframe
IBM Message Broker
Ascential Datastage
TIBCO
FairIsaac Blaze Advisor
Dollar Universe
Adobe
COGNOS
I-Sprint UAM
FileNet
EFlow
Centera

Main Responsibilities / Tasks:
Manage the team to ensure productivity and ensure effective and quality outputs.
Manage the welfare of the team members.
Ensure smooth day to day operations of the team.
Responsible for the planning of the weekly work plan to ensure efficient productivity.
Responsible for achieving his/her weekly work plan (targets) through tracking and
ensure team hits dateline set out for the team.
Take up ownership and drive through all issues faced by the team, e.g. address issues
escalated from team members to resolve them in a prompt manner.
Escalate to Group Lead in a timely manner when issues or problems cannot be resolved.
Ensure that team members follow the AM(Application Maintenance) processes and perform periodic reviews to ensure consistency.
Actively observe and highlight to Group Lead areas for improvement in AM processes.
Provide technical guidance or mentorship to fellow team members.
Provide timely feedback to team members to assist and develop team members in
technical and functional specialties.
Ensure high team morale and efficient/professional work attitude.
Manage the production application source codes, configuration files, database changes, related documentation, etc for all modules under their charge. Review and approve any changes to these documents before checking into central repository.
Take up the role of Group Lead in his/her absence when appointed.

Additional Job Details:

1 - .NET Software Development | 2 - Microsoft ASP.NET

• Responsible to collect business requirements and translate them into functional requirement specifications.
• Manage the SDLC of assigned projects from initialization to closure.
• Liaise with vendors to ensure successful software system delivery and technical feasibility.

Requirements:

• Degree in Computer Science or the equivalent
• At least 2 years of experience in software development and maintaining web and mobile applications.
• Proficient in frameworks such as Angular, Spring Boot and in Unix/Linux based environment.
• Strong knowledge in programming such as Java, JavaScript, Angular, Unix Shell Scripting and relational databases and related scripting such as Oracle, SQL, mySQL.
• Willing to take a contract role with a possibility of conversion to permanent.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

PRODUCT AREA

The Global Partnerships organization is responsible for exploring new opportunities with Google's partners. Google’s Global Partnerships team works with a wide range of partners to bring the best of Google to power their business. The Global Partnerships team supports Google’s own Product teams with essential partnerships to help Google’s user experiences in advertising, Search, Assistant, Maps, Travel, Shopping, Payments and more. Teams create product-enabling partnerships, go-to-market strategies and incubate business growth for a variety of products.

JOB DESCRIPTION

****Use this template only when existing Job Description options don't apply. For one-off use cases, not ongoing roles. If you need to create a NEW template for your team submit a request at go/jdreview.****

ADDITIONAL JOB DESCRIPTION

In this role, you will be part of the Sellside Global Scaled Solutions team, which supports the publishers and helps drive accelerated business growth for them through our publisher business generation and platform solutions. The Global Partnerships Sales Engine (GPSE) team is a critical part of driving operational efficiency and scale in support of our publisher business generation and platform solutions. The GPSE team centralizes work away from sales teams so that business leaders can concentrate their efforts on client-specific activities.

As a data analyst on the GPSE team, you will have the opportunity to work with an extensive range of cross-functional teams on the Global Partnerships side of the business, to further evolve and scale GPSE support. You will also be managing the contracting and billing functions for GPSE.

Qualifications

JOB RESPONSIBILITIES

• Support Sales users via optimization, reporting and troubleshooting support.
• Maintain high service levels through meeting or exceeding CSAT, timeliness and efficiency goals.
• Support implementation and optimization for Google’s Programmatic business generation and Platform solutions.
• Provide consult and technical support to a global vendor team.
• Contribute proactively to the analysis and optimization of processes, internal tools and product to drive efficiency and scale.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in analysis, operations, project management, or a similar role.
• Experience using SQL.

PREFERRED QUALIFICATIONS

• Experience using business generation or Ad serving solutions (e.g., Google Ad Manager, AdMob, DV360).
• Experience in streamlining operational processes (e.g., automation).
• Understanding of online advertising solutions (e.g., Ad serving, business generation) and key platforms and trends (e.g., desktop, mobile, video).
• Ability to operate in a changing industry and work well with a team.

RESPONSIBILITIES

• Lead business process project relate to QAD ERP and its related applications
• Provide IT Technical Leadership on QAD ERP application including QAD module on integrations, interface, reporting and system availability
• Develop interfacing module between corporate Sourcing systems with QAD
• Experience in QAD financial module and the QAD sub-module financial interface
• Understand the QAD manufacturing module and its costing concept
• Drive for sustainable solutions, simplified QAD ERP environment with conformance to system architecture, standards and practices
• Provide leadership to shared teams performing design and development deliverable, accountable for all design and development deliverable, identify areas of improvement and drive shared IM (Information Management) teams to design and implement proposed solutions
• Work closely with business process owner ensuring on-time execution of deliverable. Share ownership on zero-defect QAD ERP releases
• Work with matrix internal teams to coordinate and plan: document reviews, code reviews, QA performance testing, and schedule available release windows for production rollover
• Work with internal shared support and maintenance teams to plan upgrade / maintenance projects for application and database versions, manage upgrades across shared and core IM teams
• Keep up to date with enabling technologies and work as a “change-agent” to promote their use for business productivity
• Foster a strong working partnership of shared accountability with the primary internal and external technology providers (Technology Support Group, QAD, Progress, Streamserve)

MINIMUM QUALIFICATIONS

• Bachelor of Science Degree in Computer Engineering, Information Systems, Information Technology, Computer Science or other related technical discipline.
• 3-7 years experiences in implementing or supporting ERP Solution in Manufacturing environment. QAD/MFG Pro is desirable.
• Familiarity with Linux/Unix Operating system and good understanding of Database support.
• Hands-on experience in coding (Progress, Phyton, Visual Basic, Microsoft Access etc)
• Good knowledge about Network and Infrastructure
• Strong project management skills including project initiation, scoping, resourcing, scheduling, budgeting and communication
• Demonstrated ability to lead and drive change in a complex matrix environment

Interested candidates may apply through the application system. We regret to inform only shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

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