Total 3,635 support analyst job vacancies in Information Technology category in Singapore

Key Responsibilities

• Provide timely and effective level 1 technical support for application-related incidents and service requests.
• Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
• Research, resolve, respond to and document end user reported issues/inquiries.
• Monitor application performance, identify bottlenecks, and implement performance enhancements.
• Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
• Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.

Preferred Skillsets

• Oracle Database - Basic
• MySQL Database - Basic
• Jira
• Excel

Requirements

• Must be Singapore Citizen.
• Minimum 1 year relevant experience.
• Strong technical knowledge and experience in supporting enterprise-level applications.
• Experience with databases and SQL query language.
• Familiarity with software development life cycle (SDLC) and ITIL principles.
• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
• Good communications skillset.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration abilities.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.

POSITION GENERAL DUTIES AND TASKS :
Service Delivery
Batch scheduling and monitoring
ETL Development
SQL
Demonstrable analytical skills with deep knowledge of Big Data Ecosystem in a Production Support Environment.
Hands On Experience within the Hadoop Tool Sets Hive, Hue, Spark, Kafka, Kudu, Flink, Ozone, Kafka and Streaming.
Strong SQL, Python, Java and Unix shell scripting
Incident, problem, and service Outage management experience is Plus.
Strong in data engineering concepts and programming
Experience in building and optimizing ‘big data’ data pipelines, architectures and data sets.
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Strong analytic skills related to working with unstructured datasets.
Experience in supporting data transformation, data structures, metadata, dependency and workload management.
Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
Provide operational support and ensure SLI of Applications
Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA

POSITION OVERVIEW : Datawarehouse Support Engineer (EDW)

POSITION GENERAL DUTIES AND TASKS :
The support specialist will be a techno functional support team member for the Enterprise Datawarehouse (EDW) under IT BAU team.

He/she is responsible for ensuring system availability and timely deliverables for datamarts for various business unit like Finance, regulatory, Campaign.

The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the EDW.



Roles/Responsibilities

- Responsible to provide BAU support for Enterprise Datawarehouse

- Responsible to provide operational support and ensure SLI of system availability, batch deliverables

- Respond on time to the queries raised by various business units

- Provide timely updates regarding production status and progress of issue resolution

- Fine tune applications and systems for high performance and higher volume throughput

- Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards

- Perform impact analysis of enhancements/projects that will impact supported systems

- Identify the underlying problems, analyse the root causes, provide possible solutions/fixes, and respond to users within SLA

- Support relevant software/platform/database upgrade for the systems

- Work with delivery team for smooth transition from projects/enhancements to BAU Mode

- Incident, problem, and service outage management experience

- Participate in Disaster Recovery and Business Continuity exercises

- Able to support relevant software/platform/database upgrade for the systems

- Server Performance, capacity, utilization monitoring and Health monitoring

- Collaborate with diverse cross functional teams within IT and Business to Independently drive outcomes

- At least 3+ years of relevant experience in banking/financial services industry

- Experience with Teradata FSLDM and data mapping

- Hands-on technologist, strong in SQL, UNIX and Teradata tools and technologies

- Experience in designing high throughput fault tolerant data pipelines for Batch (ETL/ELT)

- Experience in GL Data reconciliation between systems, datamarts & report and Knowledge of the ledger balance reporting is an added advantage

- Experience in Performance Tuning on Teradata or other MPP data pipeline

- Hands On Experience within the Hadoop Tool Sets Hive, Hue, Spark, Kafka is a plus

• Healthcare Sector
• North-East/Central Location
• 2-Years Contract Role

Responsibilities:

• Engage with stakeholders/end-users/customers over various communication channels to understand their technical needs, inquiries, and challenges.
• Provide clear, accurate, and timely technical assistance, product recommendations, and problem-solving guidance.
• Develop an in-depth understanding of the products, applications, and systems to effectively address stakeholders/end-user/customer inquiries and provide expert-level support.
• Stay updated on industry trends, product advancements, and technical knowledge to offer cutting-edge solutions.
• Diagnose and troubleshoot technical issues, both remotely and on-site when necessary, collaborating with cross-functional teams to provide comprehensive solutions.
• Document and track stakeholder/end-user/customer interactions, technical solutions, and issue resolutions using appropriate tools and systems.
• Collaborate closely with vendors, partners, stakeholders/end-users/customers, clinical team, corporate teams to ensure seamless communication and effective problem resolution.
• Contribute technical insights to assist in application/product development, improvement, and enhancement strategies.
• Contribute to the creation and maintenance of technical resources, including FAQs, troubleshooting guides, and application/product documentation, to empower stakeholders/end-users/customers and colleagues.
• Identify opportunities to enhance technical support processes, streamline workflows, and optimize issue resolution timelines.
• Participate in continuous improvement initiatives to elevate the overall quality of technical support services.
• Assist in training and sharing your technical expertise and best practices.
• Foster a collaborative learning environment that promotes skill development and knowledge sharing.
• Identify any application/system/project/business risks and keeping the management always informed.

Requirements:

• Degree in Information Technology Computer Science, Computer Engineering or equivalent from a recognised institution
• At least 5 years of relevant working experience in developing, implementing, and maintaining IT systems.
• Proven experience in technical support or engineering roles, preferably in healthcare sectors.
• Strong knowledge in Electronic Medical Record Systems, CRM systems, ticketing platforms, Microsoft Office Suite, Mobile App Solution, data analysis via tools such as Power BI or Qlik Sense
• Strong technical background and expertise in application systems and preferred related technical domains like system/network/hardware support and administration, web isolation solution, Wi-Fi solution etc.

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page.com/cadmusresources/job/LRWVW5Y6 to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

CADMUS RESOURCES | EA Licence No.: 05C3447

• 5 days, MNC, West
• Transport provided (2 ways)
• $4500 - $5000, AWS, bonus
• Medical/dental benefits
• Yearly increment (subject to performance)
• May need to travel

Responsibilities:

• Manage and support business Supply Chain systems and databases including WMS and Business Intelligence.
• Develop the script, dashboard, reports and documentation and implement the related projects assigned.
• Work closely with internal and external customers to gather requirements, design, configure, implement.
• Support, enhance system solutions and databases that support business process models and data flow for new and existing customers projects in the area of Supply Chain systems.
• Manage the related IT projects assigned.
• Develop script, dashboard and reports.
• Evaluate the new technologies, propose, and apply them for continuous greater productivity and efficiency improvement.
• Develop user manual, administration guide and policy.
• Document business process mapping to business systems.

Requirements:

• Minimum education level: Diploma
• Years of experience: 2-4 years
• Extensive working experience in DBA, database troubleshooting and tuning.
• Experience and good knowledge in Supply Chain Industry
• Working experience in Business Intelligent dashboard and report development and deployment.
• Power BI development and deployment into Azure Power BI service Experience is preferred.
• May need to travel overseas to regional sites

Interested applicants, please send your resume to [email protected]

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

We are seeking a skilled Business Analyst to join our team on a 6 month contract basis. The primary responsibility of this role is to assist in BCBS239 documentation and lineage documentation. The ideal candidate should possess strong SQL understanding, with the ability to grasp concepts quickly. Basic knowledge of RWA (Risk Weighted Assets)

Key Responsibilities:

1. Collaborate with stakeholders to gather requirements and understand business needs related to BCBS239 compliance.

2. Assist in documenting BCBS239 compliance frameworks, policies, and procedures.

3. Analyze data lineage and document data flows within the organization's systems.

4. Utilize SQL skills to query databases and extract relevant data for analysis and documentation.

5. Work closely with technical teams to ensure accurate representation of data lineage and compliance requirements.

6. Conduct gap analysis to identify areas for improvement in BCBS239 compliance processes.

7. Provide support in implementing solutions to address compliance gaps and improve data lineage.

8. Stay updated with regulatory requirements and industry best practices related to BCBS239 compliance.

Key Requirements:

1. Proven experience as a Business Analyst, preferably in a financial services environment.

2. Strong understanding of BCBS239 regulations and requirements.

3. Proficiency in SQL with the ability to write complex queries for data analysis.

4. Ability to quickly grasp complex concepts and adapt to changing requirements.

5. Basic knowledge of Risk Weighted Assets (RWA) and Expected Credit Loss (ECL) concepts is advantageous.

6. Excellent analytical and problem-solving skills.

We are seeking a skilled Business Analyst to join our team on a 6 month contract basis. The primary responsibility of this role is to assist in BCBS239 documentation and lineage documentation. The ideal candidate should possess strong SQL understanding, with the ability to grasp concepts quickly. Basic knowledge of RWA (Risk Weighted Assets)

Key Responsibilities:

1. Collaborate with stakeholders to gather requirements and understand business needs related to BCBS239 compliance.

2. Assist in documenting BCBS239 compliance frameworks, policies, and procedures.

3. Analyze data lineage and document data flows within the organization's systems.

4. Utilize SQL skills to query databases and extract relevant data for analysis and documentation.

5. Work closely with technical teams to ensure accurate representation of data lineage and compliance requirements.

6. Conduct gap analysis to identify areas for improvement in BCBS239 compliance processes.

7. Provide support in implementing solutions to address compliance gaps and improve data lineage.

8. Stay updated with regulatory requirements and industry best practices related to BCBS239 compliance.

Key Requirements:

1. Proven experience as a Business Analyst, preferably in a financial services environment.

2. Strong understanding of BCBS239 regulations and requirements.

3. Proficiency in SQL with the ability to write complex queries for data analysis.

4. Ability to quickly grasp complex concepts and adapt to changing requirements.

5. Basic knowledge of Risk Weighted Assets (RWA) and Expected Credit Loss (ECL) concepts is advantageous.

6. Excellent analytical and problem-solving skills.

Job Description:

Perform root cause analysis and contribute to problem solving

Ability to provide continuous improvement initiatives and automating recurring tasks

To provide day-to-day production support for the ITT set of apps covering and set of regular tasks

• Online Services and Batch job monitoring along with recovery in Production
• Application Health Checks
• Scheduled maintenance activities.
• Logging, analysing and resolving the incidents.
• Ad hoc Service Requests
• Ad hoc Batch Jobs Scheduling
• Perform system health check
• Weekly Murex health check
• Daily Murex Live book check
• Batch Job Support
• Monitor EOD and resolve job failures
• Support all upstream/downstream interfaces
• Monitor TWS for long running jobs and escalate to L2

Required Experience:

• At least 2 years working in an Application Support Environment that includes BAU, KPI/KRI measurement, Stakeholder management and Reporting.

Core technical competency required:

• Production Support experience
• Unix and Basic scripting
• SQL, preferably in Oracle
• Good to have Murex Knowledge
• Good to have experience: Apache Server, Citrix user working knowledge
• Exposure to Monitoring tools – TWS, ELK Kibana , Grafana, Open Shift
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
• Basic Network troubleshooting and Ticketing tool

Job Responsibilities:

· Part of End User technology team, assisting with transformation project

· Performing of 2nd level support for Meeting Room solutions, Microsoft Teams and VCS systems

· Support solutions involving other technologies as well

· Providing of technical consultancy

· Liaising with internal departments and recommending of solutions to stakeholder

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Diploma in a related discipline

· Minimum 3 years of relevant experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

Purpose: -

To actively contribute to the development, implementation, and upkeep of information systems that are

effective, dependable, and secure, utilizing a blend of analytical thinking and programming proficiency.

Key Areas of Accountabilities: -

1. Requirement Analysis to examine and understand user needs and system requirements.
2. System Design in creating and scalable system architectures based on the analyzed requirements.
3. Programming and Coding to translate system designs into executable codes. Proficiency in IBM, RPG or Proficient in SAP is an added advantage.
4. Working closely with cross functional teams, including developers, analysts, and stakeholders.

Key Areas of Responsibilities -

Support and maintenance of AS/400 application system

• Proficiency in one or more programming languages, such as: RPG, Python and PHP.
• SQL for relational databases such as IBM DB2 or MySQL.

Basic knowledge of Business Intelligence (BI) tools involves understanding the fundamental concepts and functionalities associated with these tools.

• To leverage Excel effectively for Business Intelligence (BI) purposes.
• Power BI, QlikView, IBM Cognos.

Requirements: -

1. Bachelor's degree in computer science or information technology/or A Polytechnic diploma coupled with relevant experience and / or certifications.
2. Candidates with 1 to 2 years of professional experience or recent graduates are eligible to apply.
3. Strong understanding of IT concepts, systems, and technologies.
4. Strong interpersonal skills and ability to foster a collaborative team environment.

Key Highlights

• Exposure in the government sector
• Location: Bugis
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $4500/month - commensurate based on experience
• Duration: 11 months

Key Responsibilities

• Collaborate on internal projects aimed at streamlining learning operations and employee learning experiences.
• Identify opportunities for process re-engineering and automation. Design, develop, and implement automation solutions using tools such as UIPATH and/or SMARTIQ workflow.
• Manage data collection, centralisation, and reporting processes to ensure data accuracy, timely reporting, and informed decision-making.
• Create and maintain comprehensive documentation for all automated and data management processes.

Requirements

• Min Degree in Information technology, IT & Computer Science or equivalent
• Proficient in UiPath Studio, Tableau and/or SmartIQ
• Experienced L&OD candidate with automation background/knowledge would be advantageous

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Chok Kah Hwa

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

Responsibilities

• Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region
• Provides L2 support and troubleshoot production incidents and critical system interfaces through the Payment System.
• Assist the Incident Manager in identifying and implementing preventive and detective measures for applications, including root cause analysis.
• Aid the IT Planner in achieving project objectives and execute production transitions for new system launches and system change requests.
• Recommend system improvements based on identified process gaps.
• Develop and document implementation, integration, and standardization processes in accordance with established standards.
• Identify and suggest processes suitable for automation and implementation.
• Lead and coordinate projects, providing analytical support and conducting requirement analysis for system enhancement, fixes, and emergency application changes deployment.
• Promptly highlight and escalate risk issues to relevant parties.
• Participate in system restoration exercises for Disaster Recovery.
• Coordinate regular issue resolution meetings with developers/vendors.
• Perform other duties as and when assigned.

Requirements

• Hold a Diploma/Bachelor’s degree in Computer Science or Information Technology.
• Possess a minimum of 4 years of experience in Application or System Support, preferably within a bank or financial institution.
• Have hands-on experience supporting Payment systems.
• Experience in an Enterprise Application support environment involving interaction with multiple functions (developers, infrastructure, service desk, and business users).
• Possess functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, and customer eAdvices.
• Have technical knowledge of applications hosted on both Windows and LINUX, capable of performing database queries (SQL Server, ORACLE), and managing application services under Windows and LINUX environments.
• Demonstrate proficiency in scripting (e.g., DOS, Shell Scripting).
• Exhibit self-motivation and a strong work ethic to ensure high-quality work delivered in a timely manner.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24166

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Your role

Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems? We’re looking for someone with such experience to help us:

• Provide front-line technical support to end users on a variety of technology issues.
• Support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
• Continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
• Coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
• Ensure supportability and quality are maintained with the introduction of production changes.

Key Responsibilities:

• incident Management: Incident investigation, diagnosis & resolution. Uphold high standards for timely issue resolution.
• problem Management: Identification and managing tasks to both analyze incidents and implement preventative measures to avoid repeat occurrences and major incidents.
• change Management: Change request review and approval, and support for production change deployment and events, including weekends coverage.
• service Transition: Work with Application Development to ensure new projects are implemented in line with current standards and are ready for production, including applications that are moving to the Cloud.
• service Improvement: Leveraging data driven analysis and metrics, partner with IT Infrastructure and Application Development to proactively improve and measure application serviceability, reliability, and scalability (efficiency first approach).
• knowledge Management: Maintain knowledge articles, such as support and disaster recovery procedures, to ensure that they are kept relevant and up to date.
• batch Management: Resolve batch events and help identify opportunities for optimization and automation.
• performance Monitoring & Enhancement: Work with IT Infrastructure to ensure that all relevant metrics for server performance and capacity are available. Use metrics to maintain and enhance system performance and automation.

Your team

You will be working for Application Support & Reliability AM in London, United Kingdom. We are aligned to the Asset Management (AM) business and are responsible for providing production support in a 24x7 follow-the-sun model, utilizing hubs in Singapore, India, Poland and the US. In this role you are part of a high-performance team of Site Reliability Engineers with wide expertise on monitoring agents and platforms. You will work with committed, quality driven and very technical people understanding the monitoring area, all the tools interacting with it and the needs of our clients.

Your expertise

• ideally 8+ years of hands-on experience with support background across multiple operating systems
• knowledge of diverse technology solutions and services (networks, operating systems, infrastructure components, applications)
• understanding of Microsoft Azure or related Cloud technologies, DevOps, Orchestration and automation (Automation Anywhere, IPcenter)
• experience in monitoring an instrumentation (Netcool, Moogsoft, AppDynamics, Splunk)
• knowledge of Windows Server/ Linux, Scripting (SQL, PowerShell, Python), Relational databases (Oracle/Sybase/MSSQL/PostgreSQL)

The position requires at least 3-5 years of experience in the manufacturing field or in a related area.

You must have a working knowledge of relational databases, web and client-server concepts, and be able to rely on experience and judgment to plan and accomplish goals.

Key Job Accountabilities (Actual daily deliverables):

·To support and maintain business web applications.

·To discuss with business users to understand business requirements for systems enhancements.

·To provide enhancement to the systems based on time to time business needs.

Responsibilities:

·To maintain and enhance operation web applications.

·To write technical procedures and documentation for the applications including operations, user guide, etc.

·To Investigate and resolve application functionality with vendor, if enhancement is needed.

·To assist in troubleshooting software application issues.

Reporting Relationships (Who this job reports to; Who reports to this job):

·This position reports to Manager.

Required Experience and Qualifications (Required knowledge, skills and experience---however acquired):

·Degree / Diploma in Computer Science or Computer Engineering with at least 2-5 years’ of relevant experience

·Experiences in Platforms like VB6, ASP.Net, VB.Net, VB.net and Oracle and C#.net with J2EE & JavaScript are required.

·Hands on experience in Oracle & SQL Server databases SQL queries and stored procedures.

·Knowledge in Microsoft Access VBA will be added advantage.

·Knowledge in SQL Server Reporting Service will be added advantage.

·Been through at least 2 cycles of full SDLC Implementation.

·Understanding of the semiconductor industry business will be added advantage.

·Independent, strong analytical skills and ability to work under pressure with tight deadlines.

Working hour: 8am to 5.30pm, 5days

Summary:

This role is to ensure that industry best practices and methodologies are applied to the design, deployment, and operations of core routers & switches and data center networks. This individual provides technical guidance and leadership to the customer and project engineering team and ensures project timelines are being met. They will be the technical point of contact for the customer and provide design, migration, and deployment guidance.

Responsibilities:

• Responsible for the delivery of network planning, design, implementation & optimization services as a Network Consultant to our clients.
• Identifying and resolving operational issues so that SLAs are adhered to.
• Lead the delivery of network solutions including routers, switches, firewalls, load balancers, and other network hardware appliances.
• Carrying out maintenance tasks and network changes supporting network project requirements.
• Create Low Level and High-Level designs of enterprise networks utilizing industry best practices.
• Create and review complete site designs that include development of low-level designs, network diagrams, as-is and to-be reports, and create the necessary bill of materials for what needs to be ordered for the designs to be implemented
• Oversee/perform new and existing equipment, hardware, and software upgrades.
• Perform installation, configuration, maintenance, and troubleshooting of customer managed hardware, software, and peripheral devices.
• Using network management tools to collect routine network load and performance statistics.
• Writing performance reports with suggested networking improvements.
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.

Requirements:

• Diploma or Bachelor’s degree in computer science or engineering related studies.
• At least 6 years of experience designing, deploying, and implementing core router & switches and/or data center networks in accordance with industry best practices.
• Must have customer facing and network consultancy skills working within a Professional Services or System Integrator environment.
• Proven communication skills, both oral and written, and be able to create detailed technical documentation and present it to the customer.
• Experience with logical network design models (L2/L3, WAN, Network Optimization, Spanning tree, VFR, VTP, VLANs, physical cabling).
• Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec).
• Experience with Cisco ISE (Identity Services Engine), SDA, DNA, SD-WAN, ACS, Umbrella, Firepower
• Experience with Cisco network programmability and automation fundamentals.
• Knowledge of using a Network Management Tool like Solarwinds.
• Experience with CheckPoint, Palo Alto and Fortinet Firewalls.
• Good troubleshooting skills to investigate, diagnose, and rectify issues relating to services in an enterprise environment.
• Strong interpersonal, written, and oral communication skills with the ability to work well in a collaborative environment.
• Able to conduct research into networking issues and products as required.
• Highly self-motivated and directed, with keen attention to detail.
• Able to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation with proven analytical and problem-solving abilities.
• Certifications in Cisco CCNP or CCIE (Routing/Security/DataCenter) is preferred.

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in IT online software support & trouble shooting

- Entry level independent person that understand basic HR payroll or CPF concept can try as training will be provided

IT Application Executive | L1 Desktop Support | Security Access System | Hougang

Location: Defu Lane

Working Days: Monday - Friday

Working hours : 8:30am -5:30pm

Salary : $2500 - $3000

Responsibilities

Core Responsibilities

Key Responsibilites

• Assist in defining functional requirements for on-going system maintenance and future functionality.
• Provide 1st Level Desktop support for end users to trouble-shooting/resolve desktop PC/laptop problems (Software and Hardware related) and related peripherals issues (Printers, Scanners, POS, Mobile App Devices, IP/Digital Phone systems, Door Access, CCTV)
• Support for gathering, software analysis, design, development, unit testing and system integration for new projects and enhancement requests.
• To maintain and support mobile apps and websites and order portal
• Work with Application Vendor/Consultant to create and maintain design specification, documentation, and configuration.
• Work in a team to support ERP and Apps.
• Work closely with incumbent Application Vendor for enhancement and future developments.
• Perform testing and execute implementation in accordance to business operations procedures.
• Handle the project deliverables and co-ordinate with internal stakeholders and liase with external vendor to support project deliverables.
• Provide support to business operations and resolve issues during UAT testing and production roll out of projects.
• Coordinate and provide End User Training for existing application and new applications.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Responsibilities
• Understand user’s business requirements and work with the vendor to identify system functional requirements.
• Work with vendor to estimate effort, create schedule and development plan based on the system functional requirements.
• Work with and get users agreement on the system functional requirements and development plan.
• Work with vendors to create system specifications based on the system functional requirements. Review the system specifications created to ensure no missing design or lack of consideration.
• Work with vendor to create internal linkage test cases. Review test cases created to ensure the proper test coverage.
• Handover the test completed functionalities to the test management team and release management team.
• Explain the functionalities and what has been tested.
• Respond to inquiries on design etc. after the handover to other teams.
• Manage work progress during development period, including vendors’ tasks and issues occurred during design, development, and testing.
• Make suggestions proactively to improve productivity and maintainability. Share expertise by providing training and knowledge sharing sessions, contribute actively towards team development.

Job Requirements
• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or equivalent fields.
• In-depth experience in Java related technologies with prior experience in data/interface mapping and troubleshooting.
• Experience working with Oracle Weblogic, Linux and Oracle DB.
• Experience in banking software development in payment domain will be added advantage.
• Understanding of SWIFT MX messages with relevant knowledge in International Payments/ Fund Transfers / SWIFT-based systems.
• Experience in analyzing information from stakeholders and map business requirements to existing processes to identify gaps and/or opportunities.
• Able to create a software design blueprint based on a broad design concept, and business and user requirements.
• Experience in design test scenarios and implement new or complex tests, investigating issues or gaps between actual and expected results.
• Able to handle problems from diagnosis and prioritization to the identification and implementation of solutions.

For more information, please visit to www.gmprecruit.com and search for Job Reference: 21060
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

Job Description:

• Degree in Computer Science, Business Information Technology or related disciplines;
• 1 years of experience providing support to business systems and applications in banking or financial service sectors(Java, Unix, SQL)
• Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
• Good analytical skills with excellent communication;
• Good in understanding internal processes and resolving issues;
• Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment

Responsibilities :

• Perform work in rotational shifts to provide 24/7 on-site or on-call support;(NO Night shift)
• Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications;
• Responsible for the day-to-day maintenance of the application systems in operation;
• Handle Incident and Problem management;
• Involve with onsite and offshore teams across multiple technologies/applications;

If you are keen, please apply direclty or alternatively reach out me on [email protected]

Contact: +65 90053495

Job Responsibilities

• Responsible for the L2 support and troubleshooting for production incidents and critical system interface.

• Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.

• Responsible for production system integrity and production system readiness of banking systems.

• Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.

• Propose improvement for systems based on identified process gaps.

• Standardize processes through developing implementation, integration, and documentation in accordance to set standards.

• Identify and propose suitable processes for automation and implementation.

• Highlight and escalates risk issues to relevant parties in a timely manner.

• Participate in system restoration for Disaster Recovery exercises.

Job Requirements

• Degree in Computer Science or Information Technology

• Possess strong work experience in the Application or System Support function, preferably in a bank or financial institution.

• Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services

• Experience in suporitng Banking payment systems will be advantageous

• Possess good understanding and competency in scripting (such as DOS, UNIX or VBA).

For more information, please visit to www.gmprecruit.com and search for Job Reference: 17353

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

• Must have 6 - 9 years of relevant IT experience

• Familiar with IT development life cycle and preferably with past experience in developing application

• Competent in MS office, Excel, Powerpoint and Word

• Good communication skills, with eyes for details and keen to learn

• Excellent analytical and organizational skills

Technical Support Engineer

Working time: Mon-Fri / 8.30am to 6pm

Work address: Ubi

Salary range: $2500 - $3000 (depending on qualification and work experience) + Commission

Responsibilities :

• Handling technical support cases on-site or through phone, Whatsapp and email
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.
• Escalation and liaising with Vendors on reported technical related cases.
• Conduct training or demonstrations to clients or users.
• Internal product repair and training

Qualification :

• Min Diploma in Electrical/Electronic Engineering or IT related.

• 2 years relevant experience

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products. The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

Responsibilities:

• To support multiple ongoing and upcoming large projects
• To support the team’s suite of applications including
• Enterprise contact centre systems (IVR, CTI, Chat, customized modules)
• Outbound dialling systems
• Email and SMS notification
• IBM MQ, Tomcat and JBoss

Requirements:

• Sound knowledge of UC applications design/development/testing and support area
• Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre
• At least 8 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.
• Knowledge on Tetherfi Products will be added advantage
• Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server
• Implementation experience in Avaya Contact Centre Products is a MUST.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Job Responsibilities

• Work closely with local core distributors by assisting with their communication including but not limited to conducting meetings, coordinating schedule, planning, reports and administrative support.
• Goal management which include generating, analysing and keeping track of distributors action plans.
• Support the distributors by reviewing their progress.
• Organise and support online and offline trainings for local distributors.

Qualifications

• Degree in marketing and or any related fields
• At least 1-2 years of working experience is preferred
• Good with Microsoft Excel and PowerPoint
• Able to work independently with minimal supervision and also a team player
• Possess excellent communciation skill and interpersonal skill
• Bilingual in English and Chinese, both written and spoken (to liaise with mandarin speaking business associate)
• Outgoing and sociable