Total 3 Senior Executive level Information Technology job vacancies in lta bco main

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The NSS Technical Support Executive is responsible for providing effective IT/AV technical support role, in relation to the generic desktop/ laptop PCs, mobile devices, Audio Visual (AV) equipment, as well as NTU campus software. This includes problem diagnosis, configuration, installation, and general troubleshooting of IT/AV systems and applications, adhering closely to the Service Levels Agreements (SLAs) and policies set by the organization.

Responsibilities:

• Provide on-site Level 1 & 2 Support in relation to IT/AV- related service disruptions at the Common Teaching Facilities (Lecture Theatres, Tutorial Rooms and Meeting Rooms), One Stop Tech Lounge and Schools/Faculties.

• Diagnose and troubleshoot IT/AV equipment faults and application errors, to restore service provision.

• Troubleshoot technical problems of low to medium complexity, resolution to resolve these incidents.

• Assist in replacing generic IT/AV equipment parts and peripheral components for servicing, as required, and liaising with multiple vendors.

• Provide IT/AV technical support as assigned, in response to ad-hoc manpower request from Local Units (including providing AV support for events, video conference/ meeting/ interview support).

• Respond to all technical emergencies raised by NSS Service Desk.

• Provide face to face IT support by appointment at One Stop Tech Lounge.

• Facilitate processing and tracking of other administrative activities.

• Document IT/AV related problems and resolution procedures in Knowledge Base for future reference.

• Maintain technical documentation related to configuration of IT/AV equipment and components.

• Carry out Asset management in accordance with NTU policy and procedures. Keep track of the IT/AV asset movements at the respective storeroom locations.

Requirements:

• Minimum GCE “A”-levels / Diploma in Information Technology with 2 years of relevant working experience

• Proficient in problem diagnostics and resolution, with the ability to work autonomously

• Good working knowledge on desktop operating systems including Windows 10 and above, Macintosh OS, and associated generic applications

• Working knowledge on other IT domains, including software, hardware, servers and network operations

• Working knowledge in handling/operations on audio/video equipment and its infrastructure

• Preferred experience on programming, ServiceNow, data integration and ITIL Certified

The School of Chemistry, Chemical Engineering and Biotechnology is seeking to hire a technical specialist to provide support to the Undergraduate teaching and research laboratory. The individual will be supporting on receiving store for the school. The individual will be also supporting maker’s lab in mechanical prototype design and fabrication. The individual will be assisting lab waste disposal, general maintenance and safety of lab and inventory management.

Responsibilities

Operation and maintenance of mechanical fabrication machine and other equipment.

• Taking proactive approach in understanding the students’ projects, and providing assistance, solution and troubleshooting
• Proposing and sourcing suitable mechanical machine and materials for the mechanical workshop
• Develop troubleshooting guide
• Develop user guide
• Provide hands-on training to end user

Manage and support other undergraduate lab e.g. Maker’s lab, fluid mechanics lab

• Design and prepare the mechanical parts, adaptors, connectors and tools for the process
• Preparing materials required for the lab before the class begins
• Providing technical assistance during lab sessions
• Conduct lab housekeeping

Goods Receiving and Inventory Management

• Provide analysis of the inventory for purchasing and budget projection
• Ensure inventories are properly kept e.g. items that are temperature sensitive to be kept in the freezer
• Ensure proper inventory management by updating inventory record once consumables, apparatus and solvents are received or distributed to users
• Receive goods from various deliveries and dispense goods to end user in a timely manner
• Timely purchase of inventories
• Maintain the housekeeping of the store

Proper and timely disposal of lab waste

• Handle and coordinate the different waste (e.g. chemical, biological, food) from various teaching and research lab for disposal
• Liaise with appointed waste collector vendor to dispose waste on timely manner
• Submission of the waste disposal list to NEA on a timely manner
• Maintain good housekeeping for the waste collection room

Maintenance of Lab, Safety and Exit Clearance

• Conduct regular lab inspections to ensure safety protocol is followed by users
• Assist in lab clearance ensuring controlled chemicals and reagents are returned as well as the general maintenance of the lab
• Perform any other duties as assigned by the reporting officer and school management.

Requirements

• Relevant Bachelor's Degree in science or engineering areas
• Adequate practical hands-on skills to handle lab scientific equipment operation and troubleshooting
• More than 2 years’ relevant experience in academic, research or industrial sector
• High level of safety awareness
• Able to work independently and effectively under pressure and fast paced environment
• Ability to multi-task
• Good situational awareness
• Effective communication
• Team player and good time management skills
• Self-discipline
• Positive attitude and hard-working
• Takes ownership
• Self-motivated and proactive

The School of Chemistry, Chemical Engineering and Biotechnology seeks a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.