Total 3 job vacancies by Ncs Pte. Ltd.

As a Network Security Engineer, you will provide Level 1.5 centralize technical support (Network, Cyber and Server) for all NCS clients.

What will you do?

• Participate in maintenance standby duty to cover 24x7 support on rotational basis as pre-assigned by the team lead
• Ensure SLA Level is achieved every single fault case.
• Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
• Attend to daily call assignment when not in standby during office hours.
• Perform weekend or after office hours duty though not on standby if required.
• Attend to preventive maintenance not limited to hardware inventory.
• Follow up case from opening till closure.
• Update incident tickets properly and promptly.
• Get certifications required to support key customers.
• New assignment by Ops manager or TSM when needed.

The ideal candidate should possess:

• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Preferably 2 or more years of IT working experience
• Basic Cisco and Alcatel switches/routers/wireless knowledge
• Basic network troubleshooting skills on layer 2 and layer 3
• Basic Network Security Knowledge
• Basic Server Administration Knowledge
• Certification in CCNA or any other network certifications will be value-add
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
• Strong problem-solving skills and ability to think out of the box
• Team player with strong communication and interpersonal skills
• Self-motivator with a positive attitude and with high energy
• Customer focused
• Proficient in written and spoken English
• Able to travel as required

As a Network and Security Engineer (Level 3 Support), you will be responsible for providing advanced and in depth technical support and troubleshooting for network and security issues. You are required to have a very strong understanding of network infrastructure, security protocols, and the ability to work in a 24x7 environment.

What will you do?

• SME for Network and Security: Provide escalation support for Network (Cisco, Aruba, Alcatel, F5) and Security Products (Check Point, Palo Alto and Fortinet)
• Troubleshoot and Resolve Issues: Provide advanced to in-depth troubleshooting for network and security incidents, including routers, switches, firewalls, VPNs, and other network devices.
• Incident Response: Respond and resolve network and security incidents in a timely manner, ensuring minimal downtime and impact on operations and strict adherence to committed SLA. First responder to Priority 1 incidents and resolved incidents within OneCare contractual SLA
• Documentation: Maintain detailed documentation of network configurations, changes, and incidents. Create and update technical documentation and standard operating procedures.
• Collaboration: Work closely with Level 2 and Level 1 support teams, remote and field support network/security engineers to resolve complex issues and improve network performance.
• On-call Support: Provide 24x7 on-call support on a rotating basis, ensuring availability to address critical issues as they arise

The ideal candidate should possess:

• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Preferably 5 or more years of working experience with focus on network and security support roles
• In depth knowledge of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and security technologies (VPN and IDS/IPS)
• Deep understanding of packet capture analysis and network physical and logical topologies
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to express oneself to stakeholders
• Willingness to work in a 24x7 environment, including nights, weekends, and holidays as needed

What you might also need to have:

• CCIE, CCNP, Alcatel (ACFE), F5, Aruba, Check Point, Palo Alto, or any relevant certifications

As a Server / Network Security Support Engineer, you are required to provide maintenance support to clients. You will play a key part in Technology Services Delivery team to ensure security solution maintained at the highest quality and standard

What will you do?

• Perform Preventive Maintenance on customers solution with accuracy and adhere to high quality of work
• Perform Corrective Maintenance on any fault calls reported and comply closely to project SLA
• Perform Patch Management support, plan and apply regular updates to mitigate vulnerabilities, OS patching and maintain system compliance
• Provide support to customer asset discovery, consolidation, tracking, updating and monitoring to ensure they are up-to-date
• Perform regular health checks and activities to ensure operational effectiveness for customers
• Provide and prepare technical maintenance documentation to be delivered for customers
• Work closely and collaboration with different stakeholders from internal teams to vendors to provide end to end of assigned task
• Work closely with Team Leader or Service Manager to meet customer delivery milestones
• Participate in maintenance standby duty to cover 24x7 support on rotational basis as pre-assigned by the team lead

The ideal candidate should possess:

• Diploma / ITE in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Typically 1-2 or more years of experience in IT domain and some experience in patching for Window environments
• Understanding of System/Servers and Network technology
• Knowledge of network system, network architecture, routing, switching, firewall and security
• Knowledge of technical vulnerability management (vulnerability assessment, penetration testing), security technologies (system hardening, IDS/IPD, firewall), security incident response and security assessment
• Certification in CCNA, CISSP or equivalent network or IT security certifications will be value-add
• Team player with strong communication and interpersonal skills
• Self-motivator with a positive attitude and with high energy
• Independent and customer focused
• Proficient in written and spoken English
• Able to travel as required