Total 5 job vacancies by Ncs Pte. Ltd.

As a Network Security Engineer, you will provide Level 1.5 centralize technical support (Network, Cyber and Server) for all NCS clients.

What will you do?

• Participate in maintenance standby duty to cover 24x7 support on rotational basis as pre-assigned by the team lead
• Ensure SLA Level is achieved every single fault case.
• Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
• Attend to daily call assignment when not in standby during office hours.
• Perform weekend or after office hours duty though not on standby if required.
• Attend to preventive maintenance not limited to hardware inventory.
• Follow up case from opening till closure.
• Update incident tickets properly and promptly.
• Get certifications required to support key customers.
• New assignment by Ops manager or TSM when needed.

The ideal candidate should possess:

• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Preferably 2 or more years of IT working experience
• Basic Cisco and Alcatel switches/routers/wireless knowledge
• Basic network troubleshooting skills on layer 2 and layer 3
• Basic Network Security Knowledge
• Basic Server Administration Knowledge
• Certification in CCNA or any other network certifications will be value-add
• Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards
• Strong problem-solving skills and ability to think out of the box
• Team player with strong communication and interpersonal skills
• Self-motivator with a positive attitude and with high energy
• Customer focused
• Proficient in written and spoken English
• Able to travel as required

As a Network and Security Engineer (Level 3 Support), you will be responsible for providing advanced and in depth technical support and troubleshooting for network and security issues. You are required to have a very strong understanding of network infrastructure, security protocols, and the ability to work in a 24x7 environment.

What will you do?

• SME for Network and Security: Provide escalation support for Network (Cisco, Aruba, Alcatel, F5) and Security Products (Check Point, Palo Alto and Fortinet)
• Troubleshoot and Resolve Issues: Provide advanced to in-depth troubleshooting for network and security incidents, including routers, switches, firewalls, VPNs, and other network devices.
• Incident Response: Respond and resolve network and security incidents in a timely manner, ensuring minimal downtime and impact on operations and strict adherence to committed SLA. First responder to Priority 1 incidents and resolved incidents within OneCare contractual SLA
• Documentation: Maintain detailed documentation of network configurations, changes, and incidents. Create and update technical documentation and standard operating procedures.
• Collaboration: Work closely with Level 2 and Level 1 support teams, remote and field support network/security engineers to resolve complex issues and improve network performance.
• On-call Support: Provide 24x7 on-call support on a rotating basis, ensuring availability to address critical issues as they arise

The ideal candidate should possess:

• Diploma / Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Preferably 5 or more years of working experience with focus on network and security support roles
• In depth knowledge of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and security technologies (VPN and IDS/IPS)
• Deep understanding of packet capture analysis and network physical and logical topologies
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to express oneself to stakeholders
• Willingness to work in a 24x7 environment, including nights, weekends, and holidays as needed

What you might also need to have:

• CCIE, CCNP, Alcatel (ACFE), F5, Aruba, Check Point, Palo Alto, or any relevant certifications

As a Server / Network Security Support Engineer, you are required to provide maintenance support to clients. You will play a key part in Technology Services Delivery team to ensure security solution maintained at the highest quality and standard

What will you do?

• Perform Preventive Maintenance on customers solution with accuracy and adhere to high quality of work
• Perform Corrective Maintenance on any fault calls reported and comply closely to project SLA
• Perform Patch Management support, plan and apply regular updates to mitigate vulnerabilities, OS patching and maintain system compliance
• Provide support to customer asset discovery, consolidation, tracking, updating and monitoring to ensure they are up-to-date
• Perform regular health checks and activities to ensure operational effectiveness for customers
• Provide and prepare technical maintenance documentation to be delivered for customers
• Work closely and collaboration with different stakeholders from internal teams to vendors to provide end to end of assigned task
• Work closely with Team Leader or Service Manager to meet customer delivery milestones
• Participate in maintenance standby duty to cover 24x7 support on rotational basis as pre-assigned by the team lead

The ideal candidate should possess:

• Diploma / ITE in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Typically 1-2 or more years of experience in IT domain and some experience in patching for Window environments
• Understanding of System/Servers and Network technology
• Knowledge of network system, network architecture, routing, switching, firewall and security
• Knowledge of technical vulnerability management (vulnerability assessment, penetration testing), security technologies (system hardening, IDS/IPD, firewall), security incident response and security assessment
• Certification in CCNA, CISSP or equivalent network or IT security certifications will be value-add
• Team player with strong communication and interpersonal skills
• Self-motivator with a positive attitude and with high energy
• Independent and customer focused
• Proficient in written and spoken English
• Able to travel as required

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

To provide the following functions for the NCS Group of companies as part of Singapore Telecommunications Ltd, in Singapore, HKSAR, Australia and other countries in Asia Pacific where its subsidiaries are located or where projects are pursued and to be delivered:

1. Reviewing contracts, tenders, vendor agreements (for hardware, software and services) and related documents in compliance with the contract policy, proposing amendments and highlighting and advising on and proposing solutions in relation to contractual issues, legal and commercial risks to the business proposal teams.
2. Negotiating with counterparties as required by the business proposal teams.
3. Preparing applications for exceptions approval in accordance with the contract policy.
4. Conducting legal training for the legal team, business and project staff, including the preparation of training materials.
5. Rendering legal advice in support of corporate functions.
6. Supporting periodic audit exercise (by SingTel and internal departments) on the company and the legal department.
7. Other duties – reviewing policies and processes of legal function, collating and analysing data, preparing reports and policy papers for the general improvement of the legal function and processes.
8. All necessary reporting and liaison with parent company for above responsibilities, including periodic litigation reporting.
9. Any other function as assigned from time to time.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Responsibilities

• Monitor and respond to security events and incidents using established incident response plan/runbook and creating process and procedures where none are already established.
• Recognizing potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information.
• Work on escalated security incidents (malware infections, unauthorized access, malicious emails, Phishing, Distributed Denial of Service (DDoS) attacks, etc.)
• Coordinating with stakeholders with supporting third party security service providers to triage alerts, events or incidents.
• Creation of SIEM custom detection rules to identify suspicious cyber threats or anomaly activities.
• Experience in responding to security events, including front-line analysis and escalation, on hacktivist, cybercrime, and APT activity.
• Support cyber incident response plan/lifecycle to ensure proper assessment, containment, mitigation and documentation.
• Reviews incident data and provide root cause analysis and recommendations on how to prevent future occurrences
• Identify coverage and efficiency gaps in IR runbook, security data and response tooling.
• Be on standby rotation, responding to high severity incidents escalated by cyber security operations analysts.

The Ideal Candidate Should Possess

• Degree/Diploma or higher in Computer Science, Information Systems or equivalent
• At least 2 years of experience in cyber security operations or SOC environment.
• Proven and hands on experience in area of SIEM, IDS/IPS, EDR, data leakage prevention (DLP) and SOAR.
• Strong knowledge of various automated security control systems, encryption, message authentication, vulnerability assessment, threat intelligence intrusion detection, penetration testing and incident response.
• Good knowledge in Incident response lifecycle, different Operating Systems, TCP/IP networking and application layers.
• Professional security related qualification (e.g. SANS GCIA, GSEC, GCIH) will be favourable although not mandatory