Total 2 job vacancies by Xcellink Pte. Ltd.

The Service Delivery Manager is responsible for overseeing the end-to-end management of security vulnerability remediation processes. This role requires a deep understanding of security best practices, risk management, and IT service delivery. The successful candidate will collaborate with cross-functional teams to identify, prioritise, and mitigate security vulnerabilities by rolling out patches and fixes, ensuring the protection of organisational assets.

Responsibilities:

Vulnerability Management:

• Engage the Cyber Security team closely on the vulnerability management program, in the identification, assessment and prioritization of business-relevant vulnerabilities.

Remediation Management:

• Identification of solutions for assessed vulnerabilities.
• Develop and implement effective remediation plans according to the designated timelines.
• Track and manage remediation progress, ensuring timely closure of vulnerabilities.
• Engage stakeholders for any scheduled downtime to deploy remediation in the production environment.
• Coordinate with IT teams to implement necessary patches, updates, and configuration changes.
• Establish and maintain a vulnerability remediation knowledge base.

Risk Management:

• Coordinate with stakeholders for impact analysis.
• Develop rollback contingency plans for implementation challenges.
• Develop and implement risk mitigation strategies.
• Maintain up-to-date risk registers and reports.

Service Delivery:

• Ensure the delivery of high-quality security vulnerability management services.
• Monitor service performance metrics and identify areas for improvement.
• Manage service-related incidents and problems.
• Build and maintain strong relationships with stakeholders.
• Prepare monthly reports on progress and status of the remediation program.
• Ensure adherence to designate Service-Level Agreements

Team Management:

• Lead and manage a team of specialists in the remediation program.
• Assign tasks, set goals, and provide performance feedback.
• Foster a culture of collaboration and continuous improvement.

• Minimum of Diploma or Bachelor’s in information technology or relevant field
• Proven experience in security vulnerability management and remediation.
• Strong understanding of IT service management frameworks (ITIL, ITSM).
• Knowledge of security standards and regulations (e.g., ISO 27001, PCI DSS).
• Experience with vulnerability scanning and assessment tools.
• Excellent project management and organizational skills.
• Team management skills
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.

Desired Skills

• Strong experience in execution of security incident management and response
• Relevant certifications in Information Security or IT service management.
• Conversant with the knowledge of software products ranging from Solaris OS, Linux OS, Windows OS, Hypervisors (Nutanix, VMWare, Microsoft Hyper-V, Azure, Oracle VM, Apache & IIS Web Servers, Open SSL, IBM Websphere & CA Siteminder.

We provide:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and supportive work environment
• The opportunity to work with leading organisations and make a significant impact on their service delivery strategies

We always ensure that all employees receive fair treatment and are given equal opportunities.

What are you waiting for? Apply now!

We regret to inform that only shortlisted candidates will be notified. Thank you for indicating your interest in joining our team.

The Company:

Our client is a multi-national information technology company with its headquarters in Singapore. It is also the largest Systems Integrator domestically.

The Project:

This project consists of multiple teams deployed within Cybersecurity Operations Command Centre delivering mission critical 24x7 threat monitoring, prevention, analysis, intelligence to high-valued clients.

The Role :

1. Provide support for internet security surveillance activities.

2. Responsibility for managing and escalating security incidents, ensuring a prompt and effective response.

3. Assist in the thorough preparation of incident reports, contributing to comprehensive documentation of security events.

4. Assist in detecting and resolving issues arising from security incidents, and demonstrate a proactive approach to maintaining system integrity.

5. Provide first-level troubleshooting for serviced devices, and address and resolve security-related issues.

6. Work closely with engineers team to troubleshoot and resolve problems. Your expertise and insights will play a crucial role in finding effective solutions.

7. Stay informed about the latest security advancements by consistently reviewing security updates and ensuring that systems are up to date with the most current protective measures..

8. Provide support for the Level 1 (L1) team by assisting with resource management, helping to ensure operational continuity and efficiency.

9. Assist in the onboarding program for new security analysts, facilitate a smooth integration into the team and ensure familiarity with established protocols.

1. Minimum requirement is a Diploma with a module in IT or Cyber Security.

2. Having a security Analyst certification like Certified Ethical Hacker (CEH), Certified Security Analyst (ECSA), or Computer Hacking Forensic Investigator (CHFI) is advantageous but not mandatory.

3. Preferably, candidates should have experience in one or more of the following areas:

• Management of IDS/IPS and firewall systems.
• Experience in Vulnerability Assessment, penetration testing, and risk assessment using various scanning and penetration testing tools.
• Knowledge of Unix, WIN2K, NT, and web server security practices such as OS tightening, SSO, and virus scanning.

4. General understanding of Information Security concepts.

5. Adequate understanding of Layer 1-7 Networking concepts is required.

6. Ability to follow predefined procedures, policies, and processes, and work under pressure.

7. Good communication skills (verbal, reading, and writing).

8. Working hours are from 9.00 AM to 6.30 PM, Monday to Friday.

• End of contract bonus