Total 8 operations engineer job vacancies in Legal / Public / Security category in D13 Macpherson, Braddell

Job Title: Operations Manager – Security Agency

Job Summary:

The Operations Manager is responsible for overseeing the day-to-day operations of the security agency, ensuring the effective deployment and performance of security personnel. This role includes managing security staff, coordinating with clients, ensuring compliance with legal and safety standards, and optimizing operational efficiency. The Operations Manager will be the key point of contact between the agency and its clients, ensuring the highest level of service delivery.

Key Responsibilities:

1. Staff Management and Scheduling:Oversee the recruitment, training, and management of security personnel, including guards, supervisors, and patrol officers.
   Develop and manage duty rosters, ensuring optimal coverage of all client sites with trained and reliable personnel.
   Address staffing shortages, absenteeism, and personnel changes promptly to avoid service disruptions.
   Conduct performance evaluations and ensure continuous development and improvement of security staff.
   
2. Client Coordination and Relationship Management:Act as the main point of contact for clients, ensuring their security needs are met and resolving any service issues or concerns.
   Conduct regular site visits and meetings with clients to assess the performance of security personnel and address any operational issues.
   Ensure that all security services are aligned with client expectations and contractual obligations.
   Handle client feedback and complaints professionally, ensuring timely and satisfactory resolutions.
   
3. Compliance and Regulatory Management:Ensure that the security agency and its operations comply with all relevant legal and regulatory requirements, including licensing, labor laws, and health and safety regulations.
   Conduct regular audits and checks to ensure that all security personnel are properly licensed and trained in accordance with industry standards.
   Implement and enforce safety and operational protocols, including incident response procedures, to protect both personnel and clients.
   
4. Incident Management and Reporting:Supervise the response to incidents, emergencies, and security breaches, ensuring timely and effective resolution.
   Coordinate with law enforcement and emergency services when necessary.
   Review incident reports and ensure proper documentation of all events, including accidents, security violations, and client complaints.
   Conduct investigations into incidents and recommend corrective actions.
   
5. Resource and Asset Management:Manage security-related resources, such as vehicles, communication equipment, and uniforms, ensuring they are properly maintained and available as needed.
   Oversee the allocation and deployment of security equipment (e.g., CCTV, alarms, patrol systems) to client sites, ensuring functionality and adherence to client requirements.
   Monitor the budget for operational expenses, ensuring cost-effective use of resources.
   
6. Training and Development:Develop and implement training programs for security personnel, including initial onboarding, regular refresher courses, and specialized training (e.g., emergency response, conflict de-escalation).
   Ensure that all staff are up to date with the latest security techniques, technologies, and client-specific requirements.
   Promote a culture of continuous improvement and learning within the operations team.
   
7. Operational Efficiency and Process Improvement:Identify and implement improvements in operational processes to increase efficiency and service quality.
   Monitor key performance indicators (KPIs) such as staff turnover, response times, and client satisfaction to measure operational success.
   Use technology, such as guard management software and real-time reporting tools, to streamline operations and enhance service delivery.
   
8. Budget and Financial Management:Oversee the operations budget, ensuring expenses are within the allocated budget and looking for opportunities to reduce operational costs without sacrificing quality.
   Manage payroll for security personnel, ensuring accurate and timely payment of wages, allowances, and overtime.
   Monitor and approve operational expenses, including equipment procurement and site-related costs.
   
9. Health and Safety Compliance:Ensure that security staff are trained in workplace health and safety regulations and that all client sites comply with safety standards.
   Conduct regular safety audits and risk assessments at client locations.
   Implement corrective measures to address any identified safety hazards or compliance issues.
   
10. Collaboration with Other Departments:Work closely with the sales and account management teams to ensure smooth handover of new clients and services.
    Collaborate with HR on recruitment, staff welfare, and disciplinary matters.
    Provide feedback to senior management on operational challenges and opportunities for growth.
    

Qualifications and Skills:

• Proven experience in operations management, preferably within the security or facilities management industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills for client and team interaction.
• In-depth knowledge of security industry practices, safety regulations, and labor laws.
• Ability to handle emergencies and resolve conflicts effectively.
• Proficiency in using security management software and tools.
• SS and above
• Driving license

Key Performance Indicators (KPIs):

• Client satisfaction and retention rates.
• Staff turnover and absenteeism rates.
• Incident response times and successful resolution of security breaches.
• Adherence to operational budgets.
• Compliance with legal and safety regulations.
• Efficient scheduling and staff deployment.

Role Responsibilities

• Perform on-prem and cloud system management in Microsoft, Virtual (VMWare or Hyper-V), Azure and Microsoft 365 cloud infrastructure such as Exchange Online,SharePoint, Teams, etc
• Participate in design, system set-up and configuration, implementation and deployment of new server and Azure/AWS Cloud Technologies
• Maintains hardware, software and network firewalls and encryption protocols.
• Administers cybersecurity policies to control physical and virtual access to systems.
• Performs network security audits and testing and evaluates system security configurations to ensure efficacy and compliance with policies and procedures.
• Maintaining and supporting ISO/IEC27001 activities
• Responds to cybersecurity breaches, identifies intrusions and isolates, blocks and removes unauthorized access.

Requirements / Qualification

• Possess a Degree/Diploma in IT or equivalent
• Experience in leveraging industry standards and frameworks such as ISO/IEC 27001
• Hands-on experience on administrating Microsoft 365 cloud technologies such as Exchange Online, SharePoint Online, Microsoft Defender and Microsoft Intune
• Hand-on experience with implementing and configuring Azure/AWS cloud technologies such as virtual machines, application services, load balancer, SQL Managed Instance, site to site VPN, storage solutions, network, security, logging and monitoring
• Working knowledge in one or more security and privacy domains such as: security governance policies and procedures, risk management, compliance, access control, network

Responsibilities:

Datacenter Operations:

• Oversee implementation of physical security policies and procedures.
• Security & Safety Incident Management

○ Gather/Retrieve Datacenter Reported Incidents and Actioning

○ Perform analysis to detect security threats, risks, alerts and escalate to the proper

incident response teams for further action if necessary

Access Control Management

○ Manage Internal and External Access Requests

• Routine Audit and management of Access Control Lists, internal ticket management, and process for physical access/internal systems permissions
• Log reviews
• Authorized User Management
• CCTV and Security Camera Management
• Shipment compliance

○ Inbound/Outbound request Management and Compliance/Policy

○ Validation and assurance of deliveries from couriers to datacenter/warehouse

acceptance and record

○ Vendor and Employee Hand Carry

Security Protocols:

• Implement processes and plans to support the physical protection of company personnel and assets
• Media Handling/Destruction-

○ COD (Destruction/Sanitization) of Media Disk verification and Tracking

○ Bad Media Monitoring/Dashboard and Process

○ Destruction Vendor Operations Management

○ Smart Lock Access Management

○ Hardware

• Decommission, RMA, and Migration of equipment handling
• Diagnosing security hardware issues and reporting findings for escalation
• Support Datacenter by overseeing decommissions, migrations, and vendor management from a security perspective
• Support Physical Audit for Security and Compliance

Operations:

○ Work alongside cross functional teams such as Operations, Logistics, Compliance,

IRC, and Engineering teams

○ Participate in improving and driving processes and standard operating procedures

○ Review the data center infrastructure maintenance notice, analysis the impact to

operation and follow up the change request if necessary

○ Perform the operation performance and incident review with data center providers

Data Accuracy:

• Have internal/external ticketing system for tracking all requests (JIRA)

• Associate project-related shipment tickets with TPM project tickets and keep them

updated.

• Work with Datacenters, Internal/External Teams for Security Initiatives and

Processes

• Process Improvement Support

Vendor Support:

• Initial POC for all Edge Operations Vendor Queries relating to security/compliance

• Maintain current Access Control List and Access/Inbound/Outbound tickets

• Schedule onsite technicians and provide site access requests for all ad-

hoc/scheduled activities.

• Submit Vendor Remote Hands Requests to support physical works on site

• Perform regular audits for all site portals, inventory, and hours performed by vendors

• Schedule vendors for ERAD for Reverse logistics and oversee the activities.

• QBR for all vendors

Requirements:

The ideal candidate will have a high-level attention to detail, security operations and project management across multiple stakeholders and time zones, flexible with numerous tracking platforms and sheets, and keen on improvement processes and solutions. Prior experience in a fast-paced environment is preferred with a plus in working in the Telco/Infrastructure field with security focused/priority and managing external vendors and datacenters.

Job Highlights:

• Professional Growth
• Collaborative Environment
• Positive Company Culture

Job Descriptions:

• Plan, test and implement advanced software security techniques in compliance with technical reference architecture.
• Organize on-going security testing and code review to improve software security.
• Detect, troubleshoot and debug issues that arise.
• Prepare and maintain technical documentation.
• Provide help and consulting to team members on secure coding practices.
• Stay informed about new tools and best practices of the industry.
• Create, implement, and manage software security policies across all information systems in the company.
• Create, implement, and manage monitoring policies and ensure that all notifications are shared across company.
• Work with users to implement policies that continue to support their operations, and provide the security required to ensure integrity of the work done and data involved.
• Conduct routine checks and tests to ensure that all known loopholes and vulnerabilities are detected and patched.
• Conduct routine checks to discover and respond to security breaches and incidents for cloud-based systems and services.
• Provide routine reports on security notifications and breaches.
• Perform tasks assigned by direct supervisor.
• Conduct security testing and vulnerability assessments, including penetration testing, vulnerability scanning, and code reviews.
• Develop and maintain incident response plans, including incident response testing and training.

Requirements:

• Degree in Information Technology, Computer Science, or equivalent relevant experience
• 3 years experience of working on a Software Security position, including experience in secure software development practices, threat modeling, and vulnerability assessments
• Experience with Security Best Practices, implementing enterprise-grade security solutions
• Profound experience with techniques, standards and methods for authentication and authorization, applied cryptography, security vulnerabilities and remediation
• Experience with security testing tools and techniques, including penetration testing, vulnerability scanning, and code reviews
• Experience with cloud deployment and management technologies, such as AWS
• Experience with incident response planning, testing, and training
• Good understanding of all aspects of security research and development
• Strong understanding of security frameworks
• Relevant certifications, such as AWS Certified Security – Specialty (SCS-C01), Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), or Certified Ethical Hacker (CEH), are a plus.

Job Highlights:

• Professional Growth
• Collaborative Environment
• Positive Company Culture

Job Descriptions:

• Plan, test and implement advanced software security techniques in compliance with technical reference architecture.
• Organize on-going security testing and code review to improve software security.
• Detect, troubleshoot and debug issues that arise.
• Prepare and maintain technical documentation.
• Provide help and consulting to team members on secure coding practices.
• Stay informed about new tools and best practices of the industry.
• Create, implement, and manage software security policies across all information systems in the company.
• Create, implement, and manage monitoring policies and ensure that all notifications are shared across company.
• Work with users to implement policies that continue to support their operations, and provide the security required to ensure integrity of the work done and data involved.
• Conduct routine checks and tests to ensure that all known loopholes and vulnerabilities are detected and patched.
• Conduct routine checks to discover and respond to security breaches and incidents for cloud-based systems and services.
• Provide routine reports on security notifications and breaches.
• Perform tasks assigned by direct supervisor.
• Conduct security testing and vulnerability assessments, including penetration testing, vulnerability scanning, and code reviews.
• Develop and maintain incident response plans, including incident response testing and training.

Requirements:

• Degree in Information Technology, Computer Science, or equivalent relevant experience
• 3 years experience of working on a Software Security position, including experience in secure software development practices, threat modeling, and vulnerability assessments
• Experience with Security Best Practices, implementing enterprise-grade security solutions
• Profound experience with techniques, standards and methods for authentication and authorization, applied cryptography, security vulnerabilities and remediation
• Experience with security testing tools and techniques, including penetration testing, vulnerability scanning, and code reviews
• Experience with cloud deployment and management technologies, such as AWS
• Experience with incident response planning, testing, and training
• Good understanding of all aspects of security research and development
• Strong understanding of security frameworks
• Relevant certifications, such as AWS Certified Security – Specialty (SCS-C01), Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), or Certified Ethical Hacker (CEH), are a plus.

Job Description:

• Responsible for IT governance on network security and infrastructure health, to monitor and control tasks and support IT daily operation for reliability and efficiency
• Design, validate, implement and document end-to-end process for office network topology, sort out cabling connection, configure firewall policies, handling physical and virtual security, provision server, backup and manage IT assets, etc.
• Proactively monitor and report IT operation, deliverables, risks and issues, incident reports, maintenance, etc. ensure IT service is within good standard and meets SLA
• Communicate with Corp IT and external vendors over technical support and solutions for infra, network, security appliances, servers, mail, system and various hardware appliances whereby system software and end user devices are running
• Continuous improvement and implementations of hot fixes, patches, firmware upgrades, OS hardening security and remediation solutions to address vulnerabilities within required window, for both Windows and Linux OS and major firewall brands
• Hands-on operate for AD, DNS, File server, printer, conference, email, Antivirus, Veeam backup, SFTP, etc based on security implementation.
• Provide L2 IT supports to end user onsite or remotely, standby for outrage support
• Handle and escalate on system, applications and attend to faults, troubleshoot, and resolve hardware and software technical problems
• Perform regular internal auditing and review IT compliances and policies
• Follow guideline and SOP for backup IT administration work, such account creation, termination, changes, with proper documentation, etc.

Job Requirement:

• Bachelor’s degree holder in IT domain; Diploma holders will be considered if candidate has good working experience
• Experienced in cyber security area, OS hardening, security log review, risk mitigation, etc.
• Experienced in IT network administration, system administration on top of office administration
• Minimum working experience of 3 years and above
• Possess strong analytic and problem solving skill is the essential

Job Highlights:

• Professional Growth
• Collaborative Environment
• Positive Company Culture

Job Descriptions:

• Plan, test and implement advanced software security techniques in compliance with technical reference architecture.
• Organize on-going security testing and code review to improve software security.
• Detect, troubleshoot and debug issues that arise.
• Prepare and maintain technical documentation.
• Provide help and consulting to team members on secure coding practices.
• Stay informed about new tools and best practices of the industry.
• Experiment with AI security tools such as Microsoft Security Copilot to help with threat analysis.
• Create, implement, and manage software security policies across all information systems in the company.
• Create, implement, and manage monitoring policies and ensure that all notifications are shared across company.
• Work with users to implement policies that continue to support their operations, and provide the security required to ensure integrity of the work done and data involved.
• Conduct routine checks to discover and respond to security breaches and incidents for cloud-based systems and services.
• Provide routine reports on security notifications and breaches.
• Perform tasks assigned by direct supervisor.
• Conduct security testing and vulnerability assessments, including penetration testing, vulnerability scanning, and code reviews.
• Develop and maintain incident response plans, including incident response testing and training.

Requirements:

• Degree in Information Technology, Computer Science, or equivalent relevant experience
• 3 years experience of working on a Software Security position, including experience in secure software development practices, threat modeling, and vulnerability assessments
• Experience with Security Best Practices, implementing enterprise-grade security solutions
• Profound experience with techniques, standards and methods for authentication and authorization, applied cryptography, security vulnerabilities and remediation
• Experience with security testing tools and techniques, including penetration testing, vulnerability scanning, and code reviews
• Experience with cloud deployment and management technologies, such as AWS,
• Experience with incident response planning, testing, and training
• Good understanding of all aspects of security research and development
• Strong understanding of security frameworks
• Relevant certifications, such as AWS Certified Security – Specialty (SCS-C01), Certified Cloud Security Professional (CCSP), Certified Information Systems Security Professional (CISSP), or Certified Ethical Hacker (CEH), are a plus.

Job Scope:

Reporting to the Operation Manager (OM), the candidate will assist him in supervisory function as well as carrying out the following duties:

- maintaining the security and safety of school premises and property;

- operating school burglar alarm system;

- operating school auto lightning warning system;

- resolving school traffic movements;

- ensure operations department’s projects or works are completed timely;

- being the security OIC under the school emergency structure;

- assist OM in managing the contractors and to ensure that the contractors abide to the Workplace Safety and Health Act (WSHA);

- working with school Managing Agent and contract cleaners on the maintenance of school cleanliness and hygiene.

The candidate will also assist OM in:

- periodic stock check of the stores for health, emergency and safety equipment and other logistics;

- logistics support for school activities, excursions and functions;

- any other administration / operation duties assigned.

The personnel shall sign an Undertaking to safeguard official information

Requirements:

- Good communication and inter-personal skills;

- Preferably with Workforce Skills Qualifications (WSQ) Career Readiness Certificate (Operations Level) or equivalent;

- Preferably with three (3) years frontline Customer Service experience;

- Minimum five (5) years experience with proven track record in security and operations field, or equivalent;

- Physically fit and mobile;

- Relevant work experience in security and operation with a MOE school is advantageous;

- Preferably with a Security Officer’s license issued by Police Licensing & Regulatory Department (PLRD);

- Preferably with five (5) years of Supervisory and leadership skills to manage a group of security guards and contract cleaners, in the absence of the OM.

Contract Period: From 1 Mar 2024 to 28 Feb 2025 (Option to Extend to Feb 2026)

Salary: $2200 - $2315 /month

Working Arrangement:

(Both School Term and School Holidays)

During School Term (non-school holidays): Mondays to Fridays 6:30 am to 4:00 pm

During School Holidays: Mondays to Fridays 8:00 am to 5:30 pm

Inclusive of 1-hr lunch break (Mondays to Fridays).