Total 2 job vacancies by A Loop Pte. Ltd.

The functional role of a Project Manager (“PM”) is to help support the planning and execution of the MAX Tax Schemes portal product delivery. The main responsibilities include:

• Project coordination
• Stakeholder communication
• Change management and training
• Monitoring and tracking progress
• Documentation and reporting

Key Responsibilities

• Assisting in planning and scheduling project timelines, tasks and deliverables
• Supporting project team in meeting deadlines, monitoring task completion and ensuring smooth project flow
• Maintaining and organizing project documentation, including plans and business requirements
• Preparing status reports and presentations for management
• Developing training resources with the vendor’s support
• Engaging key stakeholders to ensure they are informed and supportive of the change through regular communications
• Driving change management strategies and plans, including coordinating communication and training programs to help users adapt to the new system features
• Handling and responding to user inquiries and issues reported for the product via various communication channels like emails and calls
• Helping users resolve issues with the product by following the FAQs guide
• Escalating unresolved issues to senior staff or business teams when necessary
• Meeting performance metrics like call handling time, customer satisfaction scores, and issue resolution rates
• Maintaining accurate records of all communications and resolutions for future reference
• Working with other team members, supervisors or departments to ensure efficient service operations

What we are looking for

• 1 to 4 years experience with change management for implementation of new systems and/or customer engagement
• Excellent communication and interpersonal skills, problem-solving, patience and attention to detail
• Proficiency with basic computer skills
• Strong listening skills and empathy
• Project management skills will be an added advantage
• Ability to work in a fast-paced environment
• Strong time management and multitasking abilities
• Knowledge of Singapore Government procurement and governance processes will be an added advantage.
• Knowledge of design thinking and workshop facilitation will be an added advantage.

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website Development and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organizational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

Roles & Responsibilities:

The role of a business analyst is to act as a crucial bridge between the business and the development teams, facilitating effective communication and collaboration between these two essential components of a project. This liaison is pivotal in ensuring that the business goals, requirements, and objectives are clearly understood and translated into actionable plans for development, ultimately leading to the successful execution of projects and the achievement of organizational objectives.

Job Description:

• Create detailed business analysis, outlining problems, opportunities and solutions
• Manage, track and raise project issues and exceptions where required for approval
• Involve in the requirement study and gathering, creating mockups, creating test cases and testing, and driving a smooth deployment and adoption and support the ongoing operations of the project
• Assist to understanding and troubleshooting technical issues when needed
• Learn to undertake root cause analysis for problems in order to implement preventive and corrective measures to meet business and performance needs
• Use of Excel, Access, and SQL to perform collection, analysis and profiling of large volumes of data
• Write and document requirements and functional specifications
• Observe industry trends and recommend new features or solutions to the product development team
• Assist in any other duties as required by the manager or supervisor

COT Products

• Lead outreach and qualifications
• Follow-up communications
• Database management

Job Specifications:

• Currently pursuing a Diploma or Degree in Business, Information System/technology, computer science, or equivalent
• Prior knowledge and experience in Business Analytics
• Proficient with Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
• Basic SQL knowledge
• Effective oral and written management communication skills
• Good analytical skills
• Adaptable and flexible
• Clear communicators, smooth facilitators, and precise analysts
• A team player with good communication skills
• Self-motivated person who thrives in a fast-paced environment
• Must be able to commit for at least 4 months (Full Time)

Benefits:

• An internship that is more than 3 months old will be entitled to 1 AL from the 4th month onwards.

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